Netop Live Guide<br />
AGENDA<br />Introduction to Netop <br />The Netop Live Guide product line<br />Customer value<br />SAS case study<br />New...
KEY MESSAGES<br />Benefits of online chat can now be extended beyond the web site to email, online advertising & social me...
INTRODUCING NETOP<br />Why do over half of Fortune 100 companies use Netop Remote Control? Because security matters.Netop ...
WHY NETOP LIVE GUIDE<br />Convert visitors into customersTurn every site visit or email into a potential sale by engaging ...
LIVE GUIDE CUSTOMERS<br />
EXAMPLE CUSTOMER<br />SAS – Scandinavian Airlines<br />
RESULTS<br />SAS Customers Quick to Engage with Rich Media Chat<br />SAS implemented chat and experienced an immediate eff...
NEW OPPORTUNITIES<br />Online Ads<br />
EMAIL MARKETING<br />Drip marketing<br />Renewal programs<br />Billing statements<br />Mass email campaigns<br />
SOCIAL MEDIA<br />
DEMONSTRATION<br />Live Chat via Email <br />
SUMMARY<br />Key Messages<br />Benefits of online chat can now be extended beyond the web site to email, online advertisin...
USPs<br />Loging and reporting<br />Operators see customer information & history<br />Personal customer service<br />Switc...
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101019 Da1 Netop Live Guide

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Introduction to the different Results you can create with Netop Live Guide

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101019 Da1 Netop Live Guide

  1. 1. Netop Live Guide<br />
  2. 2. AGENDA<br />Introduction to Netop <br />The Netop Live Guide product line<br />Customer value<br />SAS case study<br />New opportunities in interactive marketing<br />Demonstration<br />USP’s and roadmap<br />Summary and Q&A<br />
  3. 3. KEY MESSAGES<br />Benefits of online chat can now be extended beyond the web site to email, online advertising & social media<br />Increased sales, improved customer service, lower costs<br />Rich media chat (text + audio & video options) creates a more personal experience that enhances these benefits<br />Live Guide provides an exciting opportunity for companies to make their marketing interactive and their customer service more personal and satisfying<br />Netop is a leader in delivering innovative online chat solutions for business<br />
  4. 4. INTRODUCING NETOP<br />Why do over half of Fortune 100 companies use Netop Remote Control? Because security matters.Netop is the most secure, trusted and scalable remote solution on the market today. <br />Netop is the world leader in classroom management software, helping teachers in 75 countries to guide student learning on computers, and making teaching with technology easier and more effective. <br />Netop Live Guide is the rich media chat solution that helps companies provide better customer service, increase efficiency and turn web site visitors into customers.<br />
  5. 5. WHY NETOP LIVE GUIDE<br />Convert visitors into customersTurn every site visit or email into a potential sale by engaging in a live chat<br />Increase efficiency, reduce costsWith live chat support, you can instantly answer questions and provide your visitors with the kind of excellent online service that increases sales<br />Not just customer service, real serviceGive visitors access to your best experts instantly with online sales support. Help visitors navigate your Web site and quickly explain product features and options<br />Fast customer qualificationProviding personalized online service will help the visitors make decisions and convert sales<br />Better customer experienceWith live chat software you can provide your visitors with the same level of service and expert knowledge as they expect in a traditional store<br /> The innovative online chat solution that makes marketing interactive and turns web site visitors into customers<br />
  6. 6. LIVE GUIDE CUSTOMERS<br />
  7. 7. EXAMPLE CUSTOMER<br />SAS – Scandinavian Airlines<br />
  8. 8. RESULTS<br />SAS Customers Quick to Engage with Rich Media Chat<br />SAS implemented chat and experienced an immediate effect: 
a 100% increase in service efficiency, quicker response times and more satisfied customers. In addition, the new communication channel also provided a boost to SAS’s service image.<br />“Netop Live has increased our service efficiency by min. 100%, as we can manage an average of 5-6 chats in the time that it takes to conduct one telephone conversation.”<br /><ul><li>Stephan Rosenkilde, E-Commerce, SAS</li></ul>Telephone response times of up to several minutes were replaced by chat response times of just five seconds and customers reacted very positively:<br />“Super cool”<br />“It’s great to chat on sas.dk - we want chat in Norway too”.<br /> “Thank you for super service”<br />
  9. 9. NEW OPPORTUNITIES<br />Online Ads<br />
  10. 10. EMAIL MARKETING<br />Drip marketing<br />Renewal programs<br />Billing statements<br />Mass email campaigns<br />
  11. 11. SOCIAL MEDIA<br />
  12. 12. DEMONSTRATION<br />Live Chat via Email <br />
  13. 13. SUMMARY<br />Key Messages<br />Benefits of online chat can now be extended beyond the web site to email, online advertising & social media<br />Increased sales, improved customer service, lower costs<br />Rich media chat (text + audio & video options) creates a more personal experience that enhances these benefits<br />Live Guide provides an exciting opportunity for companies to make their marketing interactive and their customer service more personal and satisfying<br />Netop is a leader in delivering innovative online chat solutions for business<br />
  14. 14. USPs<br />Loging and reporting<br />Operators see customer information & history<br />Personal customer service<br />Switch from text to audio and/or video seamlessly<br />Availability on all computer platforms<br />No download required<br />Put the “click to chat” button anywhere<br />Tools to increase conversion rates & sales<br />Tools to reduce cost per contact/call<br />Usability<br />

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