This document provides an overview of the SOMO CRM system. SOMO CRM is a social mobile customer relationship management platform that integrates marketing automation, salesforce automation, supply chain management, customer fulfillment and support, and social media integration. It allows organizations to streamline processes from lead generation to fulfillment. Key features include campaign management, lead management, sales pipeline management, and inventory management.
Understanding the Third Wave of Customer InteractionCisco Canada
With the increasing focus on customer loyalty from all levels of the enterprise, contact centres have a unique opportunity to move beyond their historical focus of cost cutting and efficiency to the realm of superior Customer Experience.
Explore a new dimension for intimate customer interaction using Social Media such as Twitter, Facebook and more with this intriguing topic and discussion. Learn first hand from our Director of Cisco Contact Centre platforms on how this exciting collaboration method is a new opportunity to get better connected with your customers in a very unique way and how it can become an integral channel within your total Cisco Contact Center solution. Understanding what your clients are saying about your company in the public domain and how to proactively manage those in a dynamic way with your contact center, is the theme of this session.
This session will also cover some key additions to Cisco's Unified Contact solutions portfolio, including a new Web 2.0 agent desktop, video enhanced customer care, integration of the contact centre through enterprise quality management, and more.
In the current economic environment it is difficult to build a successful software business based on what worked in the '90's. The rules have changed and you need to run your software business differently today in order to be successful and generate profits.
The new term is Software-as-a-Service but what does it really mean to your business?
Montclair Advisors and OPEXEngine offered this webinar on how some of the best software companies in the industry have "Bridged the SaaS Continuum", including SaaS poster children like Salesforce.com, Taleo, Concur and Omniture.
Mobile devices are becoming increasingly important for both consumers and businesses. While consumers are rapidly adopting smartphones, many businesses have yet to fully mobilize their strategies and services. In 2013, mobile internet usage is expected to surpass desktop usage. There will be continued rapid growth in smartphones and tablets. Apps are also gaining prominence over mobile web browsing. For businesses, developing a strong mobile strategy through responsive websites, apps, mobile advertising and mobile customer relationship management will be crucial for engaging customers in the mobile era.
Financial Services Expertise in Business Applications Services, Product Engineering, Applications Testing and Professional Services for Retail Banking, Capital Markets, Credit Services and Insurance
Replication for Business Continuity, Disaster Recovery and High AvailabilityTony Pearson
This document provides a 3-sentence summary of the replication document:
The document discusses business continuity through replication for disaster recovery and high availability. It explains that downtime can negatively impact businesses through loss of brand equity, goodwill, loyalty, revenue, and productivity. The document then outlines different replication strategies and technologies that can be used to minimize downtime and ensure business continuity through rapid recovery after an outage.
The document discusses the need for improved front and middle office fixed income trading systems to increase productivity, reduce costs, and better manage risk, and proposes that BondHawk's trading technology can meet these needs by providing a complete stack of trading applications delivered via the internet at a lower price point than existing vendors, with seamless access to Standard & Poor's data. The BondHawk solution would fuse existing front and back office platforms with a new middle office layer and progressively replace existing desktop systems as contracts expire.
Melstar is an IT services company established in 1986 with over 450 employees. It has multiple offices across India and overseas. The document provides an overview of Melstar's services, technology capabilities, and details of some of their key projects for clients in various domains including banking, telecom, and government. It highlights their experience in application development, management and support services.
ORG is an access management system that centrally administers user permissions and roles across multiple applications and platforms. It provides transparency into who has access to what systems and when. ORG works by 1) modeling roles like sales departments and positions, 2) linking roles to the applications they need access to, 3) visualizing the permissions assigned to each role, and 4) centrally managing permissions for all roles rather than separately in each application. This centralized administration allows for easy management of complex permission rules and auditability of changes over time.
Understanding the Third Wave of Customer InteractionCisco Canada
With the increasing focus on customer loyalty from all levels of the enterprise, contact centres have a unique opportunity to move beyond their historical focus of cost cutting and efficiency to the realm of superior Customer Experience.
Explore a new dimension for intimate customer interaction using Social Media such as Twitter, Facebook and more with this intriguing topic and discussion. Learn first hand from our Director of Cisco Contact Centre platforms on how this exciting collaboration method is a new opportunity to get better connected with your customers in a very unique way and how it can become an integral channel within your total Cisco Contact Center solution. Understanding what your clients are saying about your company in the public domain and how to proactively manage those in a dynamic way with your contact center, is the theme of this session.
This session will also cover some key additions to Cisco's Unified Contact solutions portfolio, including a new Web 2.0 agent desktop, video enhanced customer care, integration of the contact centre through enterprise quality management, and more.
In the current economic environment it is difficult to build a successful software business based on what worked in the '90's. The rules have changed and you need to run your software business differently today in order to be successful and generate profits.
The new term is Software-as-a-Service but what does it really mean to your business?
Montclair Advisors and OPEXEngine offered this webinar on how some of the best software companies in the industry have "Bridged the SaaS Continuum", including SaaS poster children like Salesforce.com, Taleo, Concur and Omniture.
Mobile devices are becoming increasingly important for both consumers and businesses. While consumers are rapidly adopting smartphones, many businesses have yet to fully mobilize their strategies and services. In 2013, mobile internet usage is expected to surpass desktop usage. There will be continued rapid growth in smartphones and tablets. Apps are also gaining prominence over mobile web browsing. For businesses, developing a strong mobile strategy through responsive websites, apps, mobile advertising and mobile customer relationship management will be crucial for engaging customers in the mobile era.
Financial Services Expertise in Business Applications Services, Product Engineering, Applications Testing and Professional Services for Retail Banking, Capital Markets, Credit Services and Insurance
Replication for Business Continuity, Disaster Recovery and High AvailabilityTony Pearson
This document provides a 3-sentence summary of the replication document:
The document discusses business continuity through replication for disaster recovery and high availability. It explains that downtime can negatively impact businesses through loss of brand equity, goodwill, loyalty, revenue, and productivity. The document then outlines different replication strategies and technologies that can be used to minimize downtime and ensure business continuity through rapid recovery after an outage.
The document discusses the need for improved front and middle office fixed income trading systems to increase productivity, reduce costs, and better manage risk, and proposes that BondHawk's trading technology can meet these needs by providing a complete stack of trading applications delivered via the internet at a lower price point than existing vendors, with seamless access to Standard & Poor's data. The BondHawk solution would fuse existing front and back office platforms with a new middle office layer and progressively replace existing desktop systems as contracts expire.
Melstar is an IT services company established in 1986 with over 450 employees. It has multiple offices across India and overseas. The document provides an overview of Melstar's services, technology capabilities, and details of some of their key projects for clients in various domains including banking, telecom, and government. It highlights their experience in application development, management and support services.
ORG is an access management system that centrally administers user permissions and roles across multiple applications and platforms. It provides transparency into who has access to what systems and when. ORG works by 1) modeling roles like sales departments and positions, 2) linking roles to the applications they need access to, 3) visualizing the permissions assigned to each role, and 4) centrally managing permissions for all roles rather than separately in each application. This centralized administration allows for easy management of complex permission rules and auditability of changes over time.
Creating a "Next Generation" E-Commerce Experiencegoodfriday
Learn how to create compelling and consistent e-commerce experiences. See a demo of an e-commerce experience that leverages a common commerce platform together with rich client application technologies that work on a range of Web and mobile platforms.
Customer Experience Management: Optimize your site to deliver a highly engagi...Janet Jaiswal
Presentation at the Predictive Analytics & Business Insight conference in San Francisco, CA.
Describes a 4 step framework to optimize your site to deliver a highly engaging customer experience.
The document appears to be a presentation by Siemens Enterprise Communications about their OpenScape Office V3R3 product. It discusses industry trends driving demand for unified communications in small/medium businesses. It then covers Siemens' offering of OpenScape Office which aims to address SMB needs such as multi-tasking employees, mobile workers, and growing companies by enabling seamless communication across devices and locations. Finally, the presentation suggests OpenScape Office can help SMBs save costs and better manage customer service.
Selling steps to sell strategy funnel opportunities establish value close sal...SlideTeam.net
The document outlines the key steps in an IBM sales process:
1. Establish the customer's buying vision to understand their needs and priorities.
2. Qualify the customer and articulate IBM's capabilities to demonstrate how IBM can help meet their needs.
3. Develop a preliminary solution with the customer to address their problems.
4. Progress through further steps of accessing decision makers, proposing a full solution, and closing the sale to achieve a signed contract.
Selling steps to sell process funnel opportunities establish value close sale...SlideTeam.net
The document outlines the key steps in an IBM sales process:
1. Establish the customer's buying vision and qualify their interest.
2. Articulate IBM's capabilities to access the customer's power and needs.
3. Develop a preliminary solution with the customer.
4. Close the sale by getting a signed contract and verifiable outcomes.
The document discusses how team collaboration and communication have changed with virtual, mobile, and distributed work becoming common. It notes that traditional communication tools are fragmented and overwhelming. Research from Siemens shows that virtual teams can be as productive as face-to-face teams but many workers feel frustrated and overwhelmed with their tools. The opportunity exists for enterprises to improve team performance and collaboration by adopting more effective collaboration technologies and solutions.
The document outlines a CRM sales process flow that includes lead handling, quoting, follow up and selling, closing, and surveying. Key steps include leads being assigned to sales reps from web forms or emails, reps beginning the quoting process by gathering customer data, sending quotes via email, following up within 24-72 hours and 14 days of the decision date to close deals, converting quotes to bookings or closing as lost/canceled, and sending surveys post-interaction.
The Devix Commerce Suite is a complete eCommerce solution that automates advanced business processes. It provides an easy to use yet robust platform with unlimited scalability tailored to fit businesses. The Suite manages multiple channels across multiple companies with just one interface, increasing efficiency, customer service, and sales while reducing costs. A major component is flexibility - the Suite's business flow can be sculpted to fit a business' needs rather than forcing the business to change its processes.
Turbo-Charge RightNow with Cloud IntegrationSean O'Connell
The document discusses integrating RightNow with the Cast Iron integration platform to maximize the value of cloud investments. It outlines why integration is critical in a hybrid world with both cloud and on-premise applications. Existing solutions are incomplete, which has led to dissatisfaction, while the Cast Iron platform provides a complete integration solution with flexibility, connectivity, and reusability for all project types.
IBM is partnering with Managed Service Providers (MSPs) to provide them with tools, resources, and support to help MSPs grow their businesses and better serve their clients. The document outlines IBM's MSP initiative which offers marketing support, technical assistance, trainings, and a virtual knowledge center to help MSPs build their brands and manage client IT infrastructure, platforms, and applications. The goal is for IBM to be a strategic partner to MSPs by providing them with the technologies, solutions, and expertise needed to meet growing client demand for cloud and managed services.
CRM Trends: From Multi Channels to Cross ChannelsEinat Shimoni
The document discusses trends in customer relationship management (CRM) from 2009. It notes that CRM is shifting from transactions to interactions and customer experience management. As customers use multiple channels to engage with companies, there is a need for organizations to adopt a holistic multi-channel CRM strategy rather than managing channels separately. However, many companies are not analyzing customer interactions across channels or taking a unified view of the customer experience. Social media is also transforming customers into more vocal participants in conversations about brands and products. The key is for companies to maximize the customer experience through a collaborative, cross-channel approach.
The global leader in semiconductors wanted to improve its online sampling function to drive sales. It partnered with Infosys to create a customized e-commerce solution combining guided selling, catalogs, and storefronts. The solution helped drive sales and provided opportunities to collaborate, innovate, and expand business. It provided accurate research and ordering of products to both existing and prospective customers.
This document discusses integration challenges for ISVs adopting a Software as a Service model. It outlines that integration has become the top barrier to SaaS adoption due to the proliferation of applications and changing consumer demands. Consumers expect integrated solutions out of the box from their SaaS providers. The document also discusses that while APIs are important, they do not solve the full integration problem between applications, and that hard coding integrations is not scalable and leads to maintenance issues.
The document describes Websoftex, a company that provides outsourcing solutions including software development. It highlights Websoftex's single source solution, quality management, and scalable delivery model. Key services mentioned include software development, website design, e-commerce solutions, and search engine optimization. The document also lists Websoftex's technology competencies and experience in areas such as web technologies, programming languages, and multimedia. Examples of software developed include MLM management, school management, and inventory management software.
Channel Management Solutions by Computer Market ResearchRon Bostater
The document summarizes the features of a computer market research product for managing channel partners and inventory. It provides visibility into channel inventory levels and point of sale data. It allows partners to register deals, request pricing and discounts, submit sales opportunities, and incentivizes engagement through gamification. Additional features include managing leads, rebates, demo products, warranty registration, documentation, and the onboarding of new reseller partners.
Business model canvas of an interesting brazilian e-commerce startup that used collective purchases concepts before Groupon, but in a different way.
You can see more details in my blog: http://startupbizmodel.com
(in portugueses)
SOMO CRM is a social mobile customer relationship management system that allows users to:
1. Streamline business operations through system integration and automation, while capturing customer analytics to aid marketing and sales planning.
2. Manage campaigns, leads, potentials/deals, invoices, and customer support through integrated modules, with capabilities like automated lead generation from websites and SMS.
3. Facilitate collaboration through a social wall feature similar to Facebook, with user commenting and discussions linked to CRM entries.
The document provides a high-level overview of a customer relationship management (CRM) system architecture. It includes various CRM modules such as marketing, loyalty programs, sales force automation, call centers, field service, order management, and self-service eBilling. It also shows how these modules relate and integrate with each other through a centralized CRM platform. The diagram aims to illustrate the key components and functions of a CRM system and how they work together.
Creating a "Next Generation" E-Commerce Experiencegoodfriday
Learn how to create compelling and consistent e-commerce experiences. See a demo of an e-commerce experience that leverages a common commerce platform together with rich client application technologies that work on a range of Web and mobile platforms.
Customer Experience Management: Optimize your site to deliver a highly engagi...Janet Jaiswal
Presentation at the Predictive Analytics & Business Insight conference in San Francisco, CA.
Describes a 4 step framework to optimize your site to deliver a highly engaging customer experience.
The document appears to be a presentation by Siemens Enterprise Communications about their OpenScape Office V3R3 product. It discusses industry trends driving demand for unified communications in small/medium businesses. It then covers Siemens' offering of OpenScape Office which aims to address SMB needs such as multi-tasking employees, mobile workers, and growing companies by enabling seamless communication across devices and locations. Finally, the presentation suggests OpenScape Office can help SMBs save costs and better manage customer service.
Selling steps to sell strategy funnel opportunities establish value close sal...SlideTeam.net
The document outlines the key steps in an IBM sales process:
1. Establish the customer's buying vision to understand their needs and priorities.
2. Qualify the customer and articulate IBM's capabilities to demonstrate how IBM can help meet their needs.
3. Develop a preliminary solution with the customer to address their problems.
4. Progress through further steps of accessing decision makers, proposing a full solution, and closing the sale to achieve a signed contract.
Selling steps to sell process funnel opportunities establish value close sale...SlideTeam.net
The document outlines the key steps in an IBM sales process:
1. Establish the customer's buying vision and qualify their interest.
2. Articulate IBM's capabilities to access the customer's power and needs.
3. Develop a preliminary solution with the customer.
4. Close the sale by getting a signed contract and verifiable outcomes.
The document discusses how team collaboration and communication have changed with virtual, mobile, and distributed work becoming common. It notes that traditional communication tools are fragmented and overwhelming. Research from Siemens shows that virtual teams can be as productive as face-to-face teams but many workers feel frustrated and overwhelmed with their tools. The opportunity exists for enterprises to improve team performance and collaboration by adopting more effective collaboration technologies and solutions.
The document outlines a CRM sales process flow that includes lead handling, quoting, follow up and selling, closing, and surveying. Key steps include leads being assigned to sales reps from web forms or emails, reps beginning the quoting process by gathering customer data, sending quotes via email, following up within 24-72 hours and 14 days of the decision date to close deals, converting quotes to bookings or closing as lost/canceled, and sending surveys post-interaction.
The Devix Commerce Suite is a complete eCommerce solution that automates advanced business processes. It provides an easy to use yet robust platform with unlimited scalability tailored to fit businesses. The Suite manages multiple channels across multiple companies with just one interface, increasing efficiency, customer service, and sales while reducing costs. A major component is flexibility - the Suite's business flow can be sculpted to fit a business' needs rather than forcing the business to change its processes.
Turbo-Charge RightNow with Cloud IntegrationSean O'Connell
The document discusses integrating RightNow with the Cast Iron integration platform to maximize the value of cloud investments. It outlines why integration is critical in a hybrid world with both cloud and on-premise applications. Existing solutions are incomplete, which has led to dissatisfaction, while the Cast Iron platform provides a complete integration solution with flexibility, connectivity, and reusability for all project types.
IBM is partnering with Managed Service Providers (MSPs) to provide them with tools, resources, and support to help MSPs grow their businesses and better serve their clients. The document outlines IBM's MSP initiative which offers marketing support, technical assistance, trainings, and a virtual knowledge center to help MSPs build their brands and manage client IT infrastructure, platforms, and applications. The goal is for IBM to be a strategic partner to MSPs by providing them with the technologies, solutions, and expertise needed to meet growing client demand for cloud and managed services.
CRM Trends: From Multi Channels to Cross ChannelsEinat Shimoni
The document discusses trends in customer relationship management (CRM) from 2009. It notes that CRM is shifting from transactions to interactions and customer experience management. As customers use multiple channels to engage with companies, there is a need for organizations to adopt a holistic multi-channel CRM strategy rather than managing channels separately. However, many companies are not analyzing customer interactions across channels or taking a unified view of the customer experience. Social media is also transforming customers into more vocal participants in conversations about brands and products. The key is for companies to maximize the customer experience through a collaborative, cross-channel approach.
The global leader in semiconductors wanted to improve its online sampling function to drive sales. It partnered with Infosys to create a customized e-commerce solution combining guided selling, catalogs, and storefronts. The solution helped drive sales and provided opportunities to collaborate, innovate, and expand business. It provided accurate research and ordering of products to both existing and prospective customers.
This document discusses integration challenges for ISVs adopting a Software as a Service model. It outlines that integration has become the top barrier to SaaS adoption due to the proliferation of applications and changing consumer demands. Consumers expect integrated solutions out of the box from their SaaS providers. The document also discusses that while APIs are important, they do not solve the full integration problem between applications, and that hard coding integrations is not scalable and leads to maintenance issues.
The document describes Websoftex, a company that provides outsourcing solutions including software development. It highlights Websoftex's single source solution, quality management, and scalable delivery model. Key services mentioned include software development, website design, e-commerce solutions, and search engine optimization. The document also lists Websoftex's technology competencies and experience in areas such as web technologies, programming languages, and multimedia. Examples of software developed include MLM management, school management, and inventory management software.
Channel Management Solutions by Computer Market ResearchRon Bostater
The document summarizes the features of a computer market research product for managing channel partners and inventory. It provides visibility into channel inventory levels and point of sale data. It allows partners to register deals, request pricing and discounts, submit sales opportunities, and incentivizes engagement through gamification. Additional features include managing leads, rebates, demo products, warranty registration, documentation, and the onboarding of new reseller partners.
Business model canvas of an interesting brazilian e-commerce startup that used collective purchases concepts before Groupon, but in a different way.
You can see more details in my blog: http://startupbizmodel.com
(in portugueses)
SOMO CRM is a social mobile customer relationship management system that allows users to:
1. Streamline business operations through system integration and automation, while capturing customer analytics to aid marketing and sales planning.
2. Manage campaigns, leads, potentials/deals, invoices, and customer support through integrated modules, with capabilities like automated lead generation from websites and SMS.
3. Facilitate collaboration through a social wall feature similar to Facebook, with user commenting and discussions linked to CRM entries.
The document provides a high-level overview of a customer relationship management (CRM) system architecture. It includes various CRM modules such as marketing, loyalty programs, sales force automation, call centers, field service, order management, and self-service eBilling. It also shows how these modules relate and integrate with each other through a centralized CRM platform. The diagram aims to illustrate the key components and functions of a CRM system and how they work together.
Openly Replacing ERPs with Sugar | SugarCon 2011SugarCRM
This global supplier of management solutions for wealth management was looking for a scalable and robust web-based solution to serve their customers but most importantly - to track and monitor their partner program. With Icreon’s assistance, they were able to replace their current desktop-based ERP system with a customized SugarCRM solution. The solution enabled multiple users with customizable permissions and exclusive privileges and access to the stored data. It included a bespoke module that enabled partner log-in to the SugarCRM application and management of partner companies and their respective contributions to the business on the whole.
Presented by Himanshu Sareen, CEO, Icreon Tech, at SugarCon 2011
Webinar: Manufacturing on the Ground and in the CloudConfigero
In case you missed it: Here's the webinar presentation "Manufacturing on the Ground and in the Cloud," featuring 20-year manufacturing industry veteran and current CEO, Stephen Walker and Salesforce Platform AE, Jonathan Fritz. Learn from Stephen about industry-specific business challenges, evaluating solutions, why they chose Salesforce over alternatives, how fast and easy implementation was and the immediate business impact they realized. To learn more, or to request a demo from Salesforce and/or Configero, please contact us at info@configero.com.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
Q3 2009 Small Business Specialist Pal Meeting February 2009 Finalvriyait
This document provides an agenda and notes for a quarterly meeting of Small Business Specialists Partner Area Leads (PALs). The meeting will include check-ins from PALs in various countries, presentations from Microsoft on the Next Generation Partner Program and the Worldwide Partner Conference, and a discussion on the next SBSC PALs. Topics to be covered include Microsoft's new competency framework, requirements and benefits for different partner levels, the proposed tracks and topics for WPC 2009, and sales resources and offers available in the second half of the fiscal year.
The document discusses an automotive CRM solution called Consueto that aims to close the loop between CRM and dealer management systems. It describes Consueto's focus on automotive OEMs, dealers, and other entities. The solution is built on Microsoft Dynamics CRM and aims to improve customer relationship management through data-driven communications and understanding customer value. It outlines features for marketing management, sales processes, customer self-service, and integrating social networking data.
Riding the wave towards customer centricity aziz amirali 3_pMicrosoft Singapore
The document discusses a customer relationship management solution called R-Wave offered by 3P Solutions. R-Wave provides a guided implementation framework for Microsoft Dynamics CRM 2011 Online to help customers focus on relationship management. It includes pre-configured best practices, flexible and scalable cloud hosting, and implementation services. The demo illustrates how R-Wave supports lead management, opportunity tracking, sales pipeline analysis, and customer feedback handling through an integrated CRM system.
The document discusses considerations for companies looking to become OpenStack cloud service providers (CSPs). It outlines two main strategies for CSPs - a commodity approach using open source software and white label hardware targeting developers, or an enterprise approach using proprietary software and branded hardware targeting infrastructure executives. The document also provides a lifecycle for OpenStack CSPs, from assessing market opportunities to ongoing business growth. The recommendations are to choose a strategy, understand CSP lifecycle requirements, map them to capabilities, and create a lifecycle plan to guide the direction as an OpenStack CSP.
This document discusses social CRM and its evolution from traditional CRM. It begins by defining customer experience and how social CRM aims to develop deeper emotional bonds with customers through understanding their experiences across multiple touchpoints. It outlines how social CRM leverages external information from sources like social networks to develop a more complete view of each customer. The document then discusses how social CRM has expanded the customer touchpoints companies must engage with and how it has shifted the focus to collaborative relationships within a customer's broader network. It concludes that social CRM complements traditional CRM by extending its capabilities to support conversations with customers and markets.
Content Management & Web Analytics Theatre; Commercial open source: beyond we...TFM&A
eZ Systems provides a content management platform that enables customers to create unified digital experiences across multiple channels. The document discusses eZ's growth, customer base, and vision of helping people create digital experiences anywhere on any device. It notes that customer experience management is key to business success and that eZ predicted this trend in early 2011. The platform allows customers to manage web content, ecommerce solutions, and customer relationships to simplify complex digital experiences and enable their digital business models.
The document discusses CRM evolution, components, applications, and programs. It provides an overview of how CRM has evolved over time from sales force automation to integrated customer-centric solutions. The key components of CRM include marketing, sales, customer service, and analytics. Basic CRM application features are listed for sales force automation, marketing automation, partner management, service management, and the customer hub. The document also discusses the CRM ecosystem, including operational, collaborative and analytical CRM, and how CRM aims to provide a single, authenticated view of the customer across touchpoints.
The document appears to be a presentation about maximizing online potential through seamless integration of data, systems and ecommerce solutions, given by Fabio Torlini of Rackspace and Chris Hoskin of Salmon. The agenda includes introductions of the speakers, discussions of seamless ecommerce integration through a demonstration, leveraging the right hosting provider, and a conclusion.
Features best practices and resources for designing and deploying contact management solutions. If you like this deck and want to see a live event, go to www.quilogy.com/events.
This document discusses customer relationship management (CRM) in the context of the manufacturing industry. It outlines the challenges manufacturers face from limited demand visibility, global coordination needs, and intense competition. It then describes how CRM can help by integrating a company's value chain to create enhanced customer value. Key trends in CRM discussed include social and mobile CRM, as well as new frontiers like commercial e-communities. The benefits of social CRM are outlined, such as improved targeting and customer experience. Mobility in CRM is also highlighted as enabling work from anywhere and reducing sales cycles with unfettered customer information.
Speed to Deployment: Implement Instant and Pop-up Networks Using Flexible 3G/...CradlePoint
3G/4G mobile broadband connectivity enables enterprises to do business anywhere a cellular signal is available. While instant and pop-up networks can facilitate innovative merchandising and customer engagement opportunities, there are many pitfalls and obstacles to successful implementation. This webinar will address the business case for pursuing instant and pop-up networks while considering technology implementation strategies and rapid-deployment solutions for connecting these networks with mission-critical applications and the cloud
Infosys – Semiconductor E-commerce Platform Solutions | Case StudyInfosys
The global leader in semiconductors wanted to improve its online sampling function to drive sales. It partnered with Infosys to create a customized e-commerce solution combining guided selling, catalogs, and storefronts. The solution helped drive sales and provided opportunities to collaborate, innovate, and expand business. It provided accurate research and ordering of products to both existing and prospective customers.
The document discusses how IBM's Cast Iron product can help integrate SugarCRM with external data sources. It provides an overview of Cast Iron, SugarCRM, and Highland Solutions. Cast Iron allows organizations to rapidly connect, integrate, and synchronize their on-premise and cloud applications in real-time or batch without coding. Highland Solutions is experienced in CRM implementations and business process integration using SugarCRM and Cast Iron.
The document discusses opportunities in the growing cloud computing market. It finds the market size is around $109 billion and growing. Successful software-as-a-service companies have narrow product footprints, attractive pricing, and leverage scalable infrastructure like Amazon Web Services. Virtualization allows customization while reducing costs and enabling infrastructure scaling. The document evaluates areas like CRM, ERP, and analytics software as existing investment opportunities being moved to cloud-based, software-as-a-service models.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf46adnanshahzad
How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
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Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
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To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
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A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
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SoMo CRM Introduction
1. SOMO CRM
Social
Mobile
Customer
Rela.onship
Management
2. AGENDA
1
System
Overview
2
Marketing
Automation
3
Sales
force
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
5. B U S I N E SS A P P L I C AT I O N
o Streamline
your
business
opera.ons
through
system
integra.on
and
automa.on.
Make
your
presence
known
to
the
world
while
capturing
analy.cs
to
aid
your
marke.ng
and
sales
group
in
planning
their
campaigns
and
strategy.
Social
SMS
Media
Marke:ng
Campaign
Responses
Phone
Website
Calls
Sales
Qualifica.on
Closure
SCRM
Supply
Customer
Front-‐End
Opera:ons
Leads
+
Chain
Support
Telema:cs
Personal
Behavioral
Interac:on
Data
www.ictvglobal.com/iCollege
6. SYSTEM OVERVIEW
SOMO
CRM
stands
for
Social
Mobile
Customer
Rela:onship
Management.
It
leverages
in
todays
ho?est
trend
in
technology
to
iden.fy,
interact
and
support
new
and
exis.ng
customers.
Combined
with
the
basic
features
of
a
standard
CRM
system,
SOMO
CRM
enables
organiza.on
to
streamline
their
processes
from
lead
genera.on
to
fulfilment.
o Marke.ng
Automa.on
o Sales
Force
Automa.on
o Supply
Chain
Management
o Customer
Fulfillment
and
Support
o Social
Collabora.on
Wall
o SMS
/
eMail
Integra.on
www.ictvglobal.com/iCollege
7. SYSTEM ARCHITECTURE
Client Premises
Client
Inquiry
Dedicated
Server
Connected
to
Client
Generates
a
lead
for
SOMO
CRM
Firewall
for
Security
Users
at
client
site
can
access
SMS
SCRM
wall
and
inquiry
Standard
generates
a
Features
lead
Email
inquiry
generates
a
lead
E-‐Mail
and
SMS
Blast
can
be
configured
via
scheduled
job
or
Web
Service
Call
www.ictvglobal.com/iCollege
8. AGENDA
1
System
Overview
2
Marketing
Automation
3
Salesforce
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
9. M A R K E T I N G A U TO M AT I O N
SOMO
CRM
provides
E-‐mail
Marke.ng,
Online
Lead
Forms,
Product
Management
specifically
useful
for
your
organiza.on's
marke.ng
team.
It
also
have
other
marke.ng-‐related
modules
that
will
synchronize
your
marke.ng
teams
campaign
plan
and
results.
o Campaign
Management
o Lead
Management
o Products
Management
o Ac.vity
Management
o Calendaring
o Contact
Management
o E-‐mail
Marke.ng
www.ictvglobal.com/iCollege
10. CAMPAIGN MANAGEMENT
Plan
your
campaign
through
SOMO
CRM’s
campaign
management.
Keep
track
of
your
budget
and
monitor
the
effec.veness
by
measuring
the
captured
and
closed
leads
against
your
target.
www.ictvglobal.com/iCollege
11. LEAD MANAGEMENT
Leads
can
s.ll
be
created
through
the
tradi.onal
lead
management
in
addi.on
to
the
automated
link
from
your
Website
and
SMS
gateway.
Either
way,
leads
captured
can
be
accessed
through
SOMO
CRM’s
Lead
Management
module.
www.ictvglobal.com/iCollege
12. AGENDA
1
System
Overview
2
Marketing
Automation
3
Salesforce
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
13. S A L E S F O R C E A U TO M AT I O N
Sales
Force
Automa.on
is
used
to
support
the
sales
process
of
an
organiza.on.
It
provides
various
tools
to
manage
various
stages
of
a
sales
ac.vity.
Various
reports
and
analy.cs
can
be
retrieved
to
streamline
an
organiza.ons
sales
process.
o Lead
Management
o Opportunity
Management
o Account
Management
o Contact
Management
o Ac.vity
Management
o Reports
and
Dashboards
o Product
Customiza.on
www.ictvglobal.com/iCollege
14. POTENTIAL MANAGEMENT
Poten.als
are
managed
through
Poten.al
Management
module.
Key
informa.on
such
as
Lead/Campaign
Source,
Amount,
Expected
Close
Date,
Sales
Stage,
etc.
are
recorded
to
properly
monitor
and
determine
the
appropriate
ac.on
needed
to
close
the
deal.
www.ictvglobal.com/iCollege
15. CONVERSION OF LEAD TO POTENTIAL
Poten.al
can
be
created
either
through
direct
data
entry
or
by
conver.ng
an
exis.ng
Lead
to
a
Poten.al.
www.ictvglobal.com/iCollege
16. AGENDA
1
System
Overview
2
Marketing
Automation
3
Salesforce
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
17. S U P P LY C H A I N M A N A G E M E N T
SOMO
CRM
extends
beyond
tradi.onal
CRM
to
provide
a
complete
sales
cycle
management
by
integra.ng
Inventory
Management
func.ons,
such
as
Products,
Price
Books,
Vendors,
Sales
Quotes,
Purchase
Orders,
Sales
Orders,
and
Invoices
with
CRM
modules,
such
as
Leads,
Accounts
&
Contacts,
and
Opportuni.es.
Through
SCRM
you
can
achieve
the
seamless
integra.on
between
pre-‐sales
and
post-‐sales
ac.vi.es
in
a
single
applica.on.
o Products
Management
o Sales
Quote
o Order
Management
o Invoices
www.ictvglobal.com/iCollege
18. S U P P LY C H A I N M A N A G E M E N T ( I N V O I C E )
SOMO
CRM
includes
modules
related
to
supply
chain
management
such
as
Sales
Order,
Inventory,
Invoice,
etc.
Though
not
as
mature
as
those
available
in
SAP
or
Oracle
Financials,
it’s
supply
chain
management
can
support
simple
processes
or
at
least
makes
integra.on
to
other
Systems
easier.
www.ictvglobal.com/iCollege
19. COLLECTION AND
INVOICE VIA TELEMATICS
Client
Premises
Internal
users
and
clients
access
SOMO
CRM
via
Internet
connec:on
Dedicated
Server
for
SOMO
CRM
Field
Agents
Access
Secured
Access
Telema:cs
in
Sales
Opportuni:es
Via
VPN
Connec:on
and
Invoices
are
real
:me
via
processed
between
secured
VPN
SOMO
CRM
and
Connec:on
and
Telema:cs
in
Real
collect
Connected
to
Client
payments
based
Time
Firewall
for
Security
on
job
orders
Dedicated
Server
for
Invoices
are
printed
via
Telema:cs
using
Telema:cs
a
portable
printer
device
through
20. AGENDA
1
System
Overview
2
Marketing
Automation
3
Salesforce
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
21. CUSTOMER FULFILLMENT & SUPPORT
SCRM
provides
enterprise
quality
Customer
Support
&
Service
features
specifically
useful
for
your
organiza.on's
customer
support
force.
You
can
also
use
other
customer
support-‐related
modules,
such
as
Products,
Ac.vity
Management,
Calendar,
Contact
Management
and
the
rest
of
the
modules
to
ease
collabora.on
amongst
departments.
o Service
Contracts
o Ticket
Management
o Frequently
Asked
Ques.ons
www.ictvglobal.com/iCollege
22. AGENDA
1
System
Overview
2
Marketing
Automation
3
Salesforce
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
23. S O C I A L WA L L C O L L A B O R AT I O N
Social
Wall
is
a
FaceBook
like
interface
to
ease
up
collabora.on.
It
is
integrated
with
the
core
CRM
features
such
as
leads,
accounts,
poten.als,
invoices
and
the
likes.
A
wall
entry
will
be
created
for
various
CRM
entries.
From
such
entry,
other
users
of
SOMO
CRM
can
comment
for
a
threaded
discussion.
o Main
CRM
Integra.on
o E-‐Mail
Alert
o Document
Wall
(op.onal
feature
–
integra.on
with
DMS)
o Opera.ons
Wall
(op.onal
feature
–
customized
per
organiza.on)
www.ictvglobal.com/iCollege
24. SOCIAL WALL
Social
Wall
provides
an
interac.ve
wall
for
users
to
exchange
their
ideas.
It
can
also
be
used
to
raise
a
request
and/or
collaborate
on
the
plan
and
strategy
across
personnel
who
have
access
to
the
Social
Wall.
www.ictvglobal.com/iCollege
25. DOCUMENT WALL
Document
Wall
is
an
op.onal
feature
within
SOMO
CRM
that
is
integrated
to
an
Electronic
Document
Management
Systems.
It
provides
a
venue
for
sharing
documents
to
other
users
who
have
access
to
a
common
wall.
www.ictvglobal.com/iCollege
26. O P E R AT I O N S WA L L
This
is
an
op.onal
wall
to
streamline
an
organiza.ons
process
by
incorpora.ng
some
workflow
in
the
crea.on
and
processing
of
transac.ons.
www.ictvglobal.com/iCollege
27. AGENDA
1
System
Overview
2
Marketing
Automation
3
Salesforce
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
28. S M S / E - M A I L I N T E G R AT I O N
SOMO
CRM
have
SMS
and
E-‐Mail
engine
that
is
integrated
with
the
tradi.onal
CRM
features
to
provide
an
automated
link
with
your
organiza.on
and
your
customers.
o Leads
via
E-‐Mail
and/or
SMS
o Customer
Service
via
E-‐Mail
and/or
SMS
o Marke.ng
via
Web
Site,
SMS
or
E-‐Mail
Blast
(customized
per
organiza.on)
www.ictvglobal.com/iCollege
29. L E A D V I A S M S I N T E G R AT I O N
Automa.cally
creates
lead
from
an
SMS
received
from
a
poten.al
client.
An
entry
will
also
be
created
in
the
wall
and
an
email
alert
will
be
sent
to
the
group
assigned
to
manage
the
wall.
www.ictvglobal.com/iCollege
30. L E A D V I A W E B I N T E G R AT I O N
Automa.cally
creates
lead
from
a
company
website
that
is
integrated
to
SOMO
CRM.
An
entry
will
also
be
created
in
the
wall
and
an
email
alert
will
be
sent
to
the
group
assigned
to
manage
the
wall.
www.ictvglobal.com/iCollege
31. L E A D V I A S M S I N T E G R AT I O N
Email
response
can
also
be
configured
within
SOMO
CRM
to
acknowledge
receipt
of
a
client
inquiry.
www.ictvglobal.com/iCollege
32. AGENDA
1
System
Overview
2
Marketing
Automation
3
Salesforce
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
33. RESPONSIVE WEB DESIGN
Our
SOMO
CRM
was
developed
to
be
responsive
to
whatever
device
you
have
(desktop/laptop,
iPhone/Android
or
Tablet).
www.ictvglobal.com/iCollege
34. AGENDA
1
System
Overview
2
Marketing
Automation
3
Salesforce
Automation
4
Supply
Chain
Management
5
Customer
Fulfillment
and
Support
6
Social
Collaboration
Wall
7
SMS
/
eMail
Integration
8
Responsive
Web
Design
9
Some
thoughts
on
Digital
Marketing
www.ictvglobal.com/iCollege
35. L E A D G E N E R AT I O N I S A P R O C E SS
Inquiry
genera.on
Response
handling
Lead
qualifica.on
Lead
nurturing
Hand
off
to
sales
Sales
closure
Tracking
Con.nuous
improvement
The
company
with
the
best
process
wins.
www.ictvglobal.com/iCollege
36. IT’S A NUMBERS GAME
o Of
100
inquiries...
20%
will
qualify
(that’s
20
qualified
leads)
o Of
20
qualified...
50%
can
be
contacted
(that’s
10
contacted)
o Of
10
contacted...20%
will
convert
(that’s
2)
o So
we
may
just
end
up
with
2
closed
sales.
www.ictvglobal.com/iCollege
37. L E A D C O N V E R S I O N R AT E S
www.ictvglobal.com/iCollege
38. 1 IN 63 INQUIRERS CONVERTS TO A SALE
www.ictvglobal.com/iCollege
39. USE THE MOST PRODUCTIVE
INQUIRY GENERATION MEDIA
TOP
TECHNIQUES
TODAY
o Solicit
leads
at
your
website
o Ask
your
customers
for
referrals
o Search
engine
marke.ng
o SEO
o SEM
o Outbound
telemarke.ng
o Direct
mail,
including
dimensional
mail
o Trade
shows,
if
the
audience
is
highly
qualified
www.ictvglobal.com/iCollege
40. TURN YOUR WEBSITE INTO A
L E A D G E N E R AT I O N M A C H I N E
Mo.vate
visitors
to
leave
behind
their
contact
informa.on.
www.ictvglobal.com/iCollege
42. SOCIAL MEDIA IS
R A M P I N G U P I N B -TO - B
About
90%
of
businesses
report
they
are
using
social
media
today.
www.ictvglobal.com/iCollege
43. H O W T O A P P LY S O C I A L M E D I A T O
L E A D G E N E R AT I O N O B J E C T I V E S
Objec:ve
Medium
Applica:on
INQUIRY
Add
an
offer.
Drive
to
GENERATION
landing
page.
Collect
data.
LEAD
Supplement
outbound
QUALIFICATION
communica.ons
with
research
on
networks.
LEAD
NURTURING
Keep
in
touch
with
unqualified
prospects
via
every
possible
medium.
www.ictvglobal.com/iCollege
44. LANDING PAGE
BEST PRACTICES
o Visually
connect
the
landing
page
to
the
ad.
o Landing
pages
specific
to
the
outbound
message
improve
response
by
48%
(according
to
Marketo)
o Deliver
on
the
ad’s
promise.
o Ask
for
only
the
data
you
need.
o Pre-‐populate
forms
where
possible.
o Test!
www.ictvglobal.com/iCollege
45. BOTH ONLINE & OFFLINE SOURCES
ARE IMPORTANT TO BUYERS
www.ictvglobal.com/iCollege
46. WHAT DOES THIS
MEAN FOR MARKETERS?
o Companies
have
the
chance
to
meet
their
prospects
earlier
in
the
process
than
ever.
o Set
yourself
up
to
respond
to
buying
signals
in
real
.me.
o Marke.ng
must
keep
the
rela.onship
moving
forward
o for
a
longer
period
o synchronizing
their
communica.ons
throughout
the
buying
process
o with
mul.ple
par.es
who
have
different
agendas
o through
a
wide
variety
of
media
www.ictvglobal.com/iCollege
47. H O W B -TO - B D I R E C T
MARKETING IS EVOLVING
Tradi:onal
approach
The
new
B-‐to-‐B
direct
marke:ng
o Generate
a
lead
o Communica.ons
across
o Qualify
along
sales
cycle
o Hand
off
to
sales
o Mul.ple
touches,
o Cross-‐sell/up-‐sell
media,
offers
o Messaging
relevant
to
mul.ple
par.es
o Marke.ng
responsiveness
to
buying
signals
in
real
.me
www.ictvglobal.com/iCollege
48. CHECKLIST OF CONTENT ASSETS
A
library
that
can
serve
different
needs
o Case
studies
o White
papers
o Archived
webinars
o Podcasts
o Videos
o Research
reports
o Blog
entries,
Tweets
o Infographics
o Press
releases
o Ar.cles
o Data
sheets
o Customer
stories
o eBooks
o Execu.ve
interviews
o Presenta.ons
www.ictvglobal.com/iCollege