This document discusses customer relationship management (CRM) in the context of the manufacturing industry. It outlines the challenges manufacturers face from limited demand visibility, global coordination needs, and intense competition. It then describes how CRM can help by integrating a company's value chain to create enhanced customer value. Key trends in CRM discussed include social and mobile CRM, as well as new frontiers like commercial e-communities. The benefits of social CRM are outlined, such as improved targeting and customer experience. Mobility in CRM is also highlighted as enabling work from anywhere and reducing sales cycles with unfettered customer information.
Capturing intelligence while managing relationshipsIntergen
Focuses on how to provide sales representatives with the tools to manage customer relationships and to capture valuable field intelligence via direct observations. Enabling immediate transmitting of field information via mobile devices to headquarters. to enable category managers, trade promotion managers, finance and logistics instant-connect views, so that business managers can intelligently and swiftly reorder field priorities to energize a launch, or avoid a supply chain issue. Presented at the NZ Retail Show during April 2011.
SECRETS TO SUCCESS SERIES: Customer listening and feedback metrics are the most powerful for optimizing and maximizing your digital strategies. In this discussion, CRM Metrix will identify why it is a misconception to rely solely on site traffic and satisfaction metrics to justify the brand website investment. Hemen Patel, Russ Shirley, and Ike Brunner will illustrate and educate about the large opportunity to drive sales and revenue, increase loyalty, and gain or convert market share by focusing on the metrics that count.
Capturing intelligence while managing relationshipsIntergen
Focuses on how to provide sales representatives with the tools to manage customer relationships and to capture valuable field intelligence via direct observations. Enabling immediate transmitting of field information via mobile devices to headquarters. to enable category managers, trade promotion managers, finance and logistics instant-connect views, so that business managers can intelligently and swiftly reorder field priorities to energize a launch, or avoid a supply chain issue. Presented at the NZ Retail Show during April 2011.
SECRETS TO SUCCESS SERIES: Customer listening and feedback metrics are the most powerful for optimizing and maximizing your digital strategies. In this discussion, CRM Metrix will identify why it is a misconception to rely solely on site traffic and satisfaction metrics to justify the brand website investment. Hemen Patel, Russ Shirley, and Ike Brunner will illustrate and educate about the large opportunity to drive sales and revenue, increase loyalty, and gain or convert market share by focusing on the metrics that count.
How Volvo Construction Improved Leads, Increased Sales by Bridging the Market...B2B Lead Roundtable
John Johnston, eBusiness Marketing Manager for Volvo Construction Equipment North America, needed sales to move fast on the leads he passed along and report back. But first, he had to bridge daunting technological and communication gaps.
Learn how John achieved a 40 percent increase in dealer sales reporting - even with limited budget and resources.
An introduction to web customer interaction tools and applications, discussion of the dilemma of offering web interaction, fundamentals of balancing cost of interaction with anticipated value of web customer, and lessons learned.
IBM Collaboration Forum - Lars-Olof AllerhedIBM Sverige
Exceptional Web Experiences and IBM Northstar project
Denna presentation lär dig mera om hur du kan förbättra dialogen med dina kunder med hjälp av IBMs lösningar inom Exceptional Web Experience och Exceptional Customer Experience. IBM:s lösningar kan hjälpa dig att knyta kunderna närmare ditt varumärke, öka kundnöjdheten samt minska kostnader.
Denna presentation hölls vid IBM Collaboration Forum 2011 i Stockholm.
Talare: Lars Olof Allerhed, Collaboration Evangelist, IBM Collaboration Solutions
Cómo recuperar archivos borrados de la papelera de reciclajeJihosoft
Este artículo es para decirte cómo recuperar archivos borrados de la papelera de reciclaje.
http://www.jiho.com/es/recuperacion/recuperacion-de-archivos.html
How Volvo Construction Improved Leads, Increased Sales by Bridging the Market...B2B Lead Roundtable
John Johnston, eBusiness Marketing Manager for Volvo Construction Equipment North America, needed sales to move fast on the leads he passed along and report back. But first, he had to bridge daunting technological and communication gaps.
Learn how John achieved a 40 percent increase in dealer sales reporting - even with limited budget and resources.
An introduction to web customer interaction tools and applications, discussion of the dilemma of offering web interaction, fundamentals of balancing cost of interaction with anticipated value of web customer, and lessons learned.
IBM Collaboration Forum - Lars-Olof AllerhedIBM Sverige
Exceptional Web Experiences and IBM Northstar project
Denna presentation lär dig mera om hur du kan förbättra dialogen med dina kunder med hjälp av IBMs lösningar inom Exceptional Web Experience och Exceptional Customer Experience. IBM:s lösningar kan hjälpa dig att knyta kunderna närmare ditt varumärke, öka kundnöjdheten samt minska kostnader.
Denna presentation hölls vid IBM Collaboration Forum 2011 i Stockholm.
Talare: Lars Olof Allerhed, Collaboration Evangelist, IBM Collaboration Solutions
Cómo recuperar archivos borrados de la papelera de reciclajeJihosoft
Este artículo es para decirte cómo recuperar archivos borrados de la papelera de reciclaje.
http://www.jiho.com/es/recuperacion/recuperacion-de-archivos.html
FAO - Contribución de la AE a los ODS - Presentación Vera Boerger, Oficial FAO.FAO
Presentación de la Sra. Vera Boerger, en el marco del Seminario Internacional “Los Avances de los Programas de Alimentación Escolar en ALC”, realizado del 12 al 14 de octubre, en Panamá.
mHealth Israel_Health IT for Next Generation Care Delivery_Orna Berry, Ph.D.,...Levi Shapiro
Health IT for Next Generation Care Deliver, presentation by Orna Berry, Ph.D., Corporate VP Innovation COEs and R&D Centers, at the mHealth Israel Investors Summit, June 2015
El siguiente modulo presenta informacion sobre los coquies tanto endemicos, nativos como posiblemente extintos de Puerto Rico. El modulo contiene fotos y una breve descripcion de los mismos.
Openly Replacing ERPs with Sugar | SugarCon 2011SugarCRM
This global supplier of management solutions for wealth management was looking for a scalable and robust web-based solution to serve their customers but most importantly - to track and monitor their partner program. With Icreon’s assistance, they were able to replace their current desktop-based ERP system with a customized SugarCRM solution. The solution enabled multiple users with customizable permissions and exclusive privileges and access to the stored data. It included a bespoke module that enabled partner log-in to the SugarCRM application and management of partner companies and their respective contributions to the business on the whole.
Presented by Himanshu Sareen, CEO, Icreon Tech, at SugarCon 2011
Web Engagement: From Capability to Cross-Channel ExecutionAlterian
Consumers are grabbing control of online relationships – and they’re not letting go. Consumer empowerment is changing everything about digital marketing. The good news is that social media, personalization, dynamic content delivery, social content management, and a host of other tools and practices are coming together in engagement hubs that give marketers what they need to deliver value in every customer interaction.
With technology now infused into every aspect of commerce, the entire craft of marketing has become more instrumented, interconnected and intelligent. This has led to profound changes in ways the discipline is understood, led and practiced. The onus of this evolution has landed on the doorstep of the Chief Marketing Officer. And that means that the mind-set, as well as the skill set, of a CMO has to evolve right along with it to transform from a Chief Marketing Officer to becoming a Chief Marketing technologist
Presented during the High Performance Marketing Conference 2012, organized by Accenture on February 9th 2012. This presentation was given by Ruben Overkemping of Avanade, and discussed How to create customer value in the multi-channel world.
Smart Button's on-demand, web-based loyalty platform (SBLP) helps companies identify their most loyal customers, tailor and segment customer data and use that information to market more effectively.
Htkhorizon business cloud summit-living case-studyHTK Horizon
www.htkhorizon.com. jkbowser@htk.co.uk. HTK Horizon presentation from the Business Cloud Summit 2012. Justion Bowser of HTK Horizon, together with Zuora, Salesforce and Stoke By Nayland Hotel, Golf & Spa. Our journey through the cloud. How HTK's marketing software has evolved within the cloud ecosystem,
The financial volatility unleashed by the
pandemic has opened the doors of opportunity
for Banking and Financial Services (BFS)
companies. Technology-driven digital
transformation is expected to drive further shifts
in this new normal.
The industry will witness the adoption of
innovative technologies driven by emerging
trends. BFS organizations will increasingly
undertake digital transformation to broaden
their capabilities, and maturing FinTechs will
forge partnerships that drive disruptive growth
and customer-focused innovation.
Here, we explore some trends that will shape
the future of the BFS industry
The most prevalent trend in today’s
financial services industry is the shift to
digital, specifically mobile and online
banking. In the era of unprecedented
convenience and speed, consumers don’t
want to trek to a physical bank branch to
handle their transactions. While on the one
hand, banks are releasing new features to
attract more customers and retain the
existing ones, on the other hand, startups
and neo banks with disruptive banking
technologies are breaking into the scene.
The use of Artificial Intelligence (AI) in the
banking industry can revolutionize the way
banks operate and provide services to
their customers, improving eciency,
productivity, and customer experience.
In the age of disruption, manufacturers need to
constantly find innovative ways to overcome challenges
like data sitting in silos, downtime (which could be
prevented), rigid production and labor shortage issues.
Companies need to listen to their operators and
technicians and enable them to have a say in the
day-to-day processes. Issues like being unable to find a
product/part on the floor lead to unnecessary delays,
miscommunication, and dissatisfaction among workers
The banking, financial services, and insurance (BFSI)
sector has been at the forefront of adopting AI and
machine learning technologies. AI has enabled these
industries to automate processes, reduce costs, and
improve the customer experience. With the advent of
digitization and the increasing amount of data available,
banking, financial services, and insurance companies have
been leaders in using AI and machine learning.
Metaverse has become ae buzzword in the tech industry. Not a single day goes by without a mention of it
in the media, especially around investments, startups building components, new platforms being
announced and large companies entering this world of digital engagement. There is undeniably a huge momentum of an almost real 3D virtual world, and the clarion call was perhaps Facebook rebranding itself
as Meta which will perhaps be remembered as a red letter moment in the evolution of the Metaverse.
Content is one of the most commonly consumed resources in online marketplace. Still,
most organizations struggle to effectively monetize it. Inability to implement viable
and scalable monetization methods not only keeps organizations from discovering
growth opportunities, but can also lead to poor customer experiences.
Digitalization has transformed the way business’s function. With the evolution of technologies, attackers are also evolving. They are finding innovative and more invasive ways to attack organizations. Due to this, the organization's security operations center (SOC) is expected to be
more agile and dynamic in detecting and responding to attacks. Most organizations' security operations and incident response teams are overworked due to high volumes of security threats and alerts that they need to manage every day.
Cloud technology is no longer a new player in the market,
but it’s a mature and integral part of the IT landscape and a
key parameter in driving business growth. It is an
indispensable topic among CXOs. A research by Fraedon has
found that almost half of the banks find their legacy
systems to be the biggest hindrance in their growth.
Client is the leader in work orchestration and observability. Software platform helps enterprises more effectively plan, orchestrate and audit the human and automated activities that drive critical events, such as technology releases, resilience testing, operational readiness and major incident recovery.
A Robust Privileged Access Management (PAM) forms the
cornerstone of an enterprise cybersecurity strategy, providing greater visibility and audibility of an organization's
overall credentials and privileges.
The global disruption due to the pandemic has massively impacted organizations and the way they function.
Organizations are shifting towards a virtual environment by adopting cloud and automation to support,
monitor, and deploy exceptional service to their end-users. But how to keep the end-users connected to the
digital workplace securely during disruption is a big challenge
Let us understand some of the infrastructural and
security challenges that every organization faces today
before delving into the concept of securing the cloud
data lake platform. Though Data lakes provide scalability,
agility, and cost-effective features, it possesses a unique
infrastructure and security challenges.
European government in 2016 adopted General Data Protection Regulation (GDPR) and was
put into effect on May 25, 2018, replacing the 1995’s Data Protection Directive to protect the
personal information of EU citizens. GDPR aims to govern personal data processing and ensure
processing is fair and lawful. It is also designed to emphasize the fundamental right to privacy.
Aure Bastion is a PaaS solution for your remote desktop which is more secure than the
jump server. It comes with web-based login, and never expose VM public IP to the
internet. This service will work seamlessly on your environment using VM’s private IP
address within your Vnet. Highly secure and trustable.
The Retail industry today is dealing with the concerning challenge of rising costs of transportation,
driven by a shortage of trucks and truck drivers, availability of raw material and unprecedented
demand spikes across categories. Retailers like Bed Bath & Beyond have recently warned investors
about the impact of rising freight costs on earnings. As overall freight costs can constitute up to
10% of total expenditure, efficiency in freight invoice management is critical to managing
transportation budgets
The freight ecosystem is vast and complex with many interconnected functions starting from sourcing, manufacturing to bringing products to the consumer. Any organization dealing with
movement or purchase of freight (goods) needs a control mechanism to ensure accuracy of dealing with freight invoices received from carriers.
Tool Integration is an effective technique of integrating tools of the same or different classes to build a robust tool framework to support various business operations.
The Retail industry today is dealing with the concerning challenge of rising costs of transportation,
driven by a shortage of trucks and truck drivers, availability of raw material and unprecedented
demand spikes across categories. Retailers like Bed Bath & Beyond have recently warned investors
about the impact of rising freight costs on earnings. As overall freight costs can constitute up to
10% of total expenditure, efficiency in freight invoice management is critical to managing
transportation budgets.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
20. Thank You
Anil Jain - Head Of Mfg. Industry Group
anil.jain@happiestminds.com
Editor's Notes
In 2009, we witnessed a seminal moment in a shift to social networking. In July, 2009, according to this Morgan Stanley report you see here, social networking users surpassed email users. And that is AMAZING. The Shift to Cloud 2 really took hold in 2009. But what does it mean?Today’s generation uses facebook, twitter, and lots of other social apps. They are logging in multiple times a day, connecting with friends on Facebook, business colleagues on LinkedIn, and everyone on Twitter.This is the future and this is the way people expect to communicate with others. This is the new norm for communications and will only get more powerful over time.
This is an example of how to crawl, walk, run. Most traditional CRM deployments don’t get #1 live.Once our customers have achieved that (and delivered significant ROI because of it), they are eager to squeeze more out of their organization and business processes. They progress up the curve and continue to deliver ROI at each phase.