The flow of communication is the lifeblood of your Service Management operation. Proactively communicating with your service subscribers when something is impacting them. Involving team members to respond rapidly to a heightened incident. Getting approvals from hard-to-find managers to ensure that processes move to the next stage quickly and assessing the customer mood to measure your success. In this webinar, Mark McGinn of Ivanti One Certified Partner MarXtar will discuss how Ivanti customers can easily achieve this in a secure, audited and integrated way without the inherent limitations of email.

1. Some Communications Can’t Afford to be
Missed… Some Responses Simply Can’t Wait
Mark McGinn – Chairman/Founder | MarXtar

2. About MarXtar
Established in 2008
 Ivanti Experts since 1990s
(before Ivanti was Ivanti)
Global HQ in Berkshire, UK
US HQ in Austin, Texas
Service Management &
Unified Endpoint
Management Specialists
Ivanti Expert Solution
Provider
Ivanti One Certified
Development Partners
ITSM Focused Own Brand
Software Solutions
 Enterprise Notifier
 State Management/Wake-
On-WAN


3. MarXtar Enterprise Notifier
 Enterprise Notifier is a powerful and
audited notification system that
encourages positive action from its
device or user targeted recipients. The
entire enterprise or targeted groups can
be reached within seconds, wherever
they are, without reliance upon email.
It’s a mouthful but it tells it all

4. Surely We Already Communicate?
“We don’t really, and don’t call me Shirley”

5. Feedback from Helpdesk Institute Survey

6. Common Use Cases
Major Incident, Severity 1 or VIP Incident Alerts
Subscriber Service Impact Updates
Approval Processes (CAB or Self-Service Requests)
Customer Sentiment/Survey
Enterprise-Wide Critical Alerts
Facilities Announcements/HR Onboarding Messaging
Noticeboard/Ad-Hoc Messaging

7. Use Case 1
• Major Incident/Severity 1
• Subscriber Updates
• VIP Incidents

8. Use Case 1
Enterprise Notifier Benefits
• No Reliance on Email
• Faster, more accurate
• Immediate Notification/Involvement of the Primary Response Team(s)
• Proactive Notification of Service Subscribers
• Improved Customer Perception
• Closing the “Window of Plausible Deniability”
• Closed Loop Process to Feedback Responses to Originating System
• Major Incident/Severity 1
• Subscriber Updates
• VIP Incidents

9. Use Case 2
• Self-Service Requests
• Automated Approval Process
• Customer Sentiment/Survey

10. Use Case 2
Enterprise Notifier Benefits
• Zero or Minimal IT Personnel Involvement
• Locate Approver Wherever They Are
• Accelerated Time To Action
• No Need To Wait Until Back In The Office
• Directed Feedback To Requester
• With Detailed Instructions
• Quick and Powerful Customer Sentiment Embedded Into Process
• Self-Service Requests
• Automated Approval Process
• Customer Sentiment/Survey

11. Use Case 3
• Enterprise-Wide Critical Alerts
• Facilities Announcements/HR Onboarding Messaging
• Noticeboard/Ad-Hoc Messaging

12. Use Case 3
Enterprise Notifier Benefits
Rapid Delivery and Clear Audit Trail
• Compelling Reasons for Non-IT to ENgage! with the Service Manager
Solution
• Proactive Alerting vs. Reactive Notices
• Enterprise-Wide Critical Alerts
• Facilities Announcements/HR Onboarding Messaging
• Noticeboard/Ad-Hoc Messaging

13. Enterprise Notifier Key Features
 Designed to integrate with Ivanti Service Manager, Service Desk or other ITSM Vendors via open
WebAPI
 Actionable Round Trip Messages
 Desktop or Mobile
 Easy to use and requires minimal administration
 Optimum delivery and visibility vs email or SMS messaging
 Target specific users or groups
 Integrated with Ivanti Endpoint Manager or Microsoft SCCM
 Time Zone Aware
 Audited Communications Trail - Confirms Who Saw What, When and Where
 Supports VDI and Terminal Services
 Full Rich HTML Message Experience

14. Q&A

15. ITSM/ITAM Solution Used:
 Service Manager/Asset Manager
Realtime & Historical Monitoring/Alerting
 State Management
Audited, Closed Loop Notification/Approval
 for Enterprise Notifier
Automation Platform
 Automation

16. Thank You

17. MarXtar Server
Windows
Laptop
Windows
Desktop
MarXtar Broker
(DMZ or
Hosted)
Windows
Laptop
Windows
Desktop
LAN/WAN
INTERNET
Push Notification
Push Notification
Message Publish
Results
Collection
Message Retrieval
Results Return
Message Retrieval
Results Return
State Updates
Message Retrieval
Results Return
Architecture Overview