Outsource Your IT Helpdesk
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The document discusses outsourcing an IT helpdesk to save time and money. It introduces outsourced IT helpdesk services and explains that they can examine a company's hardware and software, develop a list of common issues, prioritize typical problems, and provide phone support. Outsourcing frees up in-house IT staff to focus on strategic projects rather than basic customer issues. Using an outsourced helpdesk can improve employee productivity and lower IT costs while gaining access to new technical skills. Interested companies can contact Swifttech for a free consultation.
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The document summarizes why IBM is a good choice for technical support services. It highlights IBM's global infrastructure and expertise, including over a century of experience supporting clients' systems. IBM offers customizable support options, a single point of contact for both IBM and non-IBM products, and claims it can help reduce costs by 5-40% compared to other support providers. The document provides an example of how IBM helped NetApp achieve award-winning support results and 40% savings compared to its previous multivendor support model.
NNT Business Solutions - NNTServe Overview
An IT "Partner" Not "Provider"
Your time is precious; you have more important issues to deal with rather than worry about your computers or your network. It is however a critical enabler to your business that these devices work when you need them most. So what do you do? NNT’s Servicing Solutions is ideal for organizations and individuals which demand the utmost in computer and network reliance and quality service.
Backed by over 30 plus years in combined IT experience, NNT Solutions addresses your IT needs by:
Locally owned and operated
Brick and mortar location located in the heart of Gainesville, GA
Full Service Computer / Server repair and testing lab open 6 days a week.
On-Call technicians available for our contract business customers, providing emergency services 24/7 including holidays.
Guaranteed network availability
Predictable IT spending costs
Higher priority response for network issues
Multiple levels of support and accountability.
Assigned Network Engineer to oversee all IT operations, and becomes your IT Manager when planning for the future of your business in terms of automation
Finally, technicians assigned to you but are accountable to the IT Manager to insure the highest level of quality; security and attention to detail are met at all times. NNT worries about your network and computers so you don’t have to.
All Technicians are fully certified on various technology levels.
Some of the many services we provide to small businesses
Support Plans for small businesses
Network design and implementation
Onsite and Remote repair services
Training and consulting
IT equipment sales
Disaster recovery/backup plans
Data recovery
Hosted solutions such as spam protection, offsite backup, and website filtering.
Integrating IBM Z and IBM i Operational Intelligence Into Splunk, Elastic, an...
Whether your organization is moving more IT operations to the cloud or enhancing its deployments on-premises, it’s critical to understand the impact of excluding essential data points from legacy systems has on your bottom line. That said, optimizing your cloud deployment isn’t just about cost reduction — it can also positively enhance how you deliver services to your business.
Whether you are just getting started on your cloud journey or are looking to make more data available for your IT operations, Precisely Ironstream can help. In this on-demand webinar, learn how Precisely Ironstream helps customers make IBM Z platform and IBM i operational intelligence available in top cloud IT operational platforms like Splunk, Elastic, and Kafka.
Join this webinar to learn:
- Best practices for easily integrating IBM Z platform (mainframe) and IBM i operational metrics integrated into Splunk, Elastic, and Kafka
- The operational and financial ROI of using Ironstream to integrate legacy systems into modern IT platforms
- How Ironstream customers have benefited from bringing in IBM Z platform (mainframe) and IBM i machine/log data into Splunk, Elastic, and Kafka
Zinia managed services brochure
Zinia is a South African telecoms company founded 20 years ago that provides IT and telecoms solutions. Their ZMS (Zinia Managed Services) platform uses automation, monitoring, and remote access to proactively manage a customer's entire IT ecosystem through a single dashboard. This frees up customer IT resources and improves efficiency by automating routine tasks, proactively identifying issues, and allowing for faster problem resolution.
10 Benefits of Remote IT Support.pptx
Your workers who are working from home of head office, satellite offices, factories, home, or other spots must all be getting a consistent support level. One of the major advantages of Remote technical support is that no matter what you submit a ticket from, the response and solution procedure is standardized. Staff members can submit support tickets through a website, email, or phone, and take a solution to their issue.
Top 5 Benefits of IT Help Desk Outsourcing
In today's dynamic and constantly changing world, businesses must evolve quickly and become more agile to the changes around them. Outsourcing help desk services will save you money, enable service around-the-clock, and improve customer satisfaction levels while allowing you to focus on the things that matter most to your business.
Proactive IT-Management
SEDAB is a managed service provider that offers flexible IT solutions including essential IT support, a la carte services, proactive network management, and fully managed IT outsourcing programs to address common IT challenges faced by organizations like unpredictable downtime, rising costs, and security and compliance issues. Their approach involves assessing clients' environments, onboarding to stabilize systems, ongoing management and optimization through their Network and Security Operations Center, and protecting clients with industry best practices. Potential next steps include selecting desired services, undergoing a technical assessment, and receiving a solution proposal.
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Link to recording: https://www.panagenda.com/webinars/improve-support-ms-teams-hybrid-work-environment/
Microsoft Teams now has well over 270 Million active users. If your organization is relying on Teams for day-to-day communications, including calls and meetings, then you need to attend this webinar. We have some interesting information to share from enterprise organizations that are working to optimize support for Teams in a hybrid work environment.
There are three major lessons that you can implement today to improve the Digital Experience (DX) for your Microsoft Teams deployment:
1) Standardize software versions for Microsoft Teams across your organization
2) Identify ISPs used by remote workers that have lagging network performance
3) Audit hardware performance for users and upgrade/reconfigure devices with identified issues
Please join us for this webinar to discuss real-world stories from other enterprise organizations and learn how they were able to proactively identify call quality issues and improve the DX for their Team’s deployment in their hybrid work environment. During the webinar, you will receive an OfficeExpert Digital Experience Monitoring (DEM) overview. This SaaS solution provides data analytics for Microsoft Teams performance and calls quality from the end-user perspective. If you want to know the truth about your Team’s digital experience then you need to see how data-driven, actionable insights can identify necessary endpoint/networking enhancements and speed troubleshooting for any issues.
During this webinar, you will explore topics that include:
- Proactive monitoring for the remote user digital experience
- Identifying slow ISPs causing poor call quality for users working remotely
- Real-time performance monitoring for FAST troubleshooting
- Detailed analytics that shows lagging performance on endpoint devices
Information Technology services
Accuprosys delivers comprehensive services ranging from customized website design solution to development of complex enterprise wide IT applications.We provide dependable and trusted IT solutions based on our clients requirements.We are equipped with state-of-the-art project management tools and services to effectively collaborate with clients and deliver quality IT applications. We are having a team of enthusiastic, dedicated and experienced professionals with decades of experience who are capable of executing the most complex and ambitious projects, ensuring high solution maintainability, performance, scalability and system integration. Our dedicated team works across the clock to support customers and for development of new products. We always strive to exceed expectations by delivering maximum Value to our clients – Customer satisfaction guaranteed.
2006 Best Customer Presentation 1 The Worst Way To Run A Business
The document describes the worst and best ways to provide technology support to small businesses. The worst approach is reactive, expensive, blames problems on others, provides limited services, and is unpredictable. The best approach, called B.E.S.T., is proactive, uses remote monitoring to fix issues before they happen, provides 24/7 support from experienced local technicians, and guarantees no downtime for customers. Under a B.E.S.T. plan, customers pay a fixed monthly fee for support that improves productivity and reduces downtime.
Technologies: Expert in the Room Webinar: Navigate Infrastructure Management
Secrets from the deep: Navigate infrastructure management through our experience and successes,
• Command Center – What tools can help you better monitor the infrastructure and the user experience for these key processes: Event Management, Incident Management, and Problem Management?
• Site Engineering – How do successful organizations assign, track, and manage these critical day to day operational tasks that can make or break a data center?
• Data Center Operations – How can reviewing workloads, tasks times, and frequency help you manage your operations more efficiently?
• Resource Acquisition/Management – What are the best options for resource acquisition and how can you ensure you have the skill sets you need to run your environment?
Benefits of insourcing it services
This document discusses the benefits of insourcing IT services for the City of La Quinta compared to outsourcing. Insourcing IT provides faster response times, more intimate knowledge of current systems from internal staff, and is ultimately more cost effective for a city the size of La Quinta. Retaining in-house IT services could save the city $65,800 per year compared to outsourcing at an hourly rate averaging $85 per hour.
Solving Your IT Challenges with Alliance Technologies and Invision Managed Se...
Solving Your IT Challenges with Alliance Technologies and Invision Managed Se...AllianceTechnologies
Invision Managed Services from Alliance Technologies LLC can help you increase uptime, decrease downtime and provide outstanding 24x7 support from technology expertsSimilar to Outsource Your IT Helpdesk (20)
Andrew Shepherd - Rethink the service desk role to change its image forever
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More from SwiftTech Solutions, Inc.
Protect your video meetings
Employees around the globe are working from home full-time during the COVID-19 pandemic. Many are turning to programs like Zoom to meet online. However, cybercriminals see this trend as a new opportunity to attack people for profit. Therefore, you must protect these platforms so your company is safe from costly and embarrassing breaches. Read more here: https://swifttechsolutions.com/swifttech-blog/cloud-computing/protect-your-video-meetings/
Watch Out for COVID-19 Scams
The COVID-19 pandemic created a worldwide panic. To cybercriminals, this presents an opportunity to steal money, data, and identities. The scammers can manipulate people’s emotions to get them to act against their interests. Read more here: https://swifttechsolutions.com/swifttech-blog/cybersecurity/watch-out-for-covid-19-scams/
Password Manager
Whenever you register for services over the internet, such as banking or insurance, websites will require you to create a password. These passwords provide a layer of protection for your confidential information. A number of websites will have various criteria for making a password, such as adding capitalized letters and special characters. A few may even require you to change your password after a specific length of time. Should you have too many incorrect login tries, some websites will lock you out of your account.
Malvertising: The Hidden Threat
Malvertising involves cybercriminals inserting malicious code into online advertisements to infect visitors without clicking. The malware can slow devices, record keystrokes, and encrypt files. Ad networks unknowingly distribute the malicious ads to viewers. When a page loads the ad, the malware downloads and finds a backdoor to install onto the device. People can protect themselves by keeping browsers and plugins updated, using adblock software, limiting downloads, and adjusting browser settings.
The Internet of Things
You may have heard the buzz surrounding the Internet of Things (IoT). The general definition of the Internet of Things is to give any device the ability to connect to the internet. Then, the device exchanges data to its associated cloud software, then analyzes the information necessary to carry out your desired functions. Most Internet of Things devices function using sensors, wireless connectivity, and data analytics software.
CryptoWall
CryptoWall is a Trojan horse that encrypts data and their associated file names on an infected system. This includes your documents, images, video, and audio. The victims will then see a notification to pay $500 ransom within a certain date in order to decrypt their files. If the ransom is not paid by that date, the price increases.
Network Operations Center
A Network Operations Center monitors the operation of hardware devices, software operating systems and applications. They also ensure IT services stay up and running and respond proactively to problems that may arise.
Co-Location Services
Co-location services provide hosting of an organization's server and storage in a data center facility. A data center stores IT assets in a high security environment to ensure availability around the clock.
Infrastructure as a Service
Traditionally, an organization’s IT infrastructure is housed in a data center. However, buying servers, storage, and networking devices can incur large initial hardware costs, not to mention ongoing IT staffing, rent, and power bill costs. In addition, outdated hardware and the resulting inability to take advantage of the latest technology can cause you to fall behind your competitors. Consider virtualizing these computing resources over the internet with SwiftTech’s Infrastructure as a Service.
Business Technology Strategy
In the past, technology implementation was a lower priority project tacked on after other business projects were complete. Today, businesses can use technology to run a more profitable and competitive business. They can strengthen product development, gather customer insight, increase worker efficiency, and much more. With thorough research and planning, business technology projects can reinforce the vision, mission, values, and goals of an organization. Consider creating a business technology strategy.
IT for 3D App & Gaming Companies
This document discusses how SwiftTech Solutions can help 3D application and gaming development companies stay current with the latest technologies. SwiftTech can assist with releasing products to market by helping companies respond faster to trends. They can also help companies stay up to date with affordable software technologies. SwiftTech provides solutions like hardware, software, and services to help companies render artwork quickly, store large amounts of data, satisfy customers, and resolve issues immediately. They can help companies rise above competitors with the latest technologies.
IT for Radio Broadcasting
Costs of keeping a radio station in operation are high due to unsteady advertising revenues, utilities, equipment, licenses, and fees. Plus, many traditional radio stations are now offering internet streaming to keep up with the likes of Pandora and iTunes. SwiftTech Solution can do an analysis of your existing equipment and determine what to keep and what to replace at a low cost. Also, we can recommend computers, telephone systems, and tracking software that will help you stay connected with your audience.
IT for Property Management
Property management employees have many responsibilities like collecting rent, handling maintenance issues, and dealing with tenants. They require software to help manage the lifecycle of properties, attend to tenant issues, and conduct background checks. The document recommends using property management software, security cameras, and compliance management software to help employees streamline processes like handling paperwork and security. This will make property management responsibilities much easier to handle.
IT for Logistics Management
Workers in this industry must communicate quickly and accurately with warehousing, assembly, and transportation. However, they typically encounter delays with processing paperwork, finding inventory, and return processes. SwiftTech Solutions can improve your logistics work process by selecting handheld devices for mobile workers, digitizing the paperwork process for cloud based applications, setting up a monitoring and alerts system, and more.
IT for Non-Profit Organizations
Non-profit organizations are obligated to cut costs and increase effectiveness in numerous areas, including technology. The savings can go towards achieving their missions, such as preserving natural resources, bringing awareness to a disease, or feeding the hungry. SwiftTech Solutions can consult with you to help your non-profit select budget saving technologies, such as volunteer, donor, and project management software.
IT for Law Firms
Law office employees need to do more during the day, access information quickly, and be able to meet with colleagues from anywhere. Unfortunately, the industry relies on paperwork processes heavily, which can make a search for a single document an hours-long headache. Any delays in these processes could result in a filing, merger, or acquisition not going through. Plus, a failure to secure documents properly can result in fines. SwiftTech Solutions can help you set up access to your applications on your mobile devices, online conferencing systems, expandable and protected data storage, secure network accessing policies, and more.
Technology in Restaurants
In a food establishment, employees must complete orders in a timely, accurate, secure, and courteous manner. Plus, they must comply with Payment Card Industry (PCI) data security standards and restaurant safety regulations. Failure to do this can result in loss of customers, profits, and reputation. SwiftTech will help your establishment select and set up encrypted databases, point of sale terminals, restaurant management applications, and more.
IT for Government
Government employees are constantly pressured to trim their budget, thanks to financial debt and slow growth. At the same time, they need get the maximum return on their existing investments. In order to make their goals a reality, these government workers must be able to access critical information, collaborate with workers in different locations, protect critical data, and respond to changes quickly. SwiftTech Solutions can help your agency maximize ROI by virtualizing in-house applications, set up remote desktops, optimizing communications channels to other branches, and more.
Antivirus as a Service
As the technology advances, cybercriminals have and will continue to create virus and malware that will exploit vulnerabilities in any business network. Once security holes are found and computers are infected, hackers can steal your information, destroy your data, take over your computer, and track your online activities. These attacks can result in slowed work processes, lost work time, increased risk of identity theft, and possibly a ruined business reputation.
Enterprise File Management Systems
As employees are bringing their work home and on the go, they’ve started using consumer style cloud services, such as Dropbox, to store files for easy later access. While this service is convenient, it is not highly secure and encrypted solution, which can lead to leaked, stolen, or destroyed data. This can be very problematic if the industries you work in are subject to regulatory requirements, such as in healthcare or accounting. Fortunately, your staffers can get the convenience of anywhere file management combined with powerful security.
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The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
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Outsource Your IT Helpdesk
- 1. By SWIFTTECH SOLUTIONS Outsource Your IT Helpdesk
- 2. using an outsourced To save time, consider IT helpdesk department
- 3. 1 2 3 Introduction How does it work? How willit benefit you?
- 4. 1 Intro to Outsourced IT Helpdesks
- 5. too much time Your technicians might be spending repairing the existing technology systems
- 6. Hiring additional IT staff is expensive.
- 7. Why not consider outsourcing your IT helpdesk?
- 9. This service willfirst examine the hardware and software you have and choose which ones to service.
- 10. A listof frequentlyasked questions will be developed Then, typical customerissues willbe prioritized Finally, the helpdeskwill setup a phone number for customers to call
- 11. 3 How can this benefit you?
- 12. Since your System Admins won’t be occupied with basic customer support issues…
- 13. They will have more time to set up technology that will grow the business.
- 14. Other benefits Higheremployee productivity Lower costs of runningIT services Accessto new IT skillsets
- 15. If you are interested in an outsourced IT helpdesk…
- 16. CALL SWIFTTECH TODAY FOR YOUR FREE CONSULTATION
- 18. Sources: • “The shepherd gate…”onwikipedia.org, 2008 • “John’shands at his laptop…” on flickr.com,2010 • “US Navy 040325…” onwikimedia.org, 2004 • “Help servicesupport…” onpixabay.com. 2013 • “Helping a customer…”onwikimedia.org, 2013 • “Sea ofphones”on wikimedia.org, 2006 • “KoichiWakata…” on wikimedia.org,2000 • “Wikimania 2008…”onwikimedia.org, 2008 • “Silhouetteshierarchy…”onpixabay.com, 2014 • “Moneybills calculator…”onpixabay.com, 2014 • “Betterlearning…”onsoft9000.com,2013 • “/approve”onflickr.com,2007