Verint Business Managed Services can help companies maximize the benefits of their Verint Speech Analytics solution through program management, ongoing business insights reporting, and operational management. This allows companies to focus on their business while Verint experts adapt the analytics solution to changing needs and ensure goals are met for increasing revenue, decreasing costs, and enhancing customer loyalty.

1. Verint®
Business Managed Services™
can help you
accelerate adoption and maximize the benefits of
your Verint Speech Analytics™
solution to achieve
your goals for increasing revenue, decreasing cost,
and enhancing customer loyalty.
With Verint Business Managed Services, you can stay focused on
running your business while Verint performs day-to-day application
management responsibilities and functions, helping you enhance
operations and realize a faster, more sustainable return on technology
investment. These practical services provide you with a team of experts
to help you bridge from vision to execution with specific, measurable
business outcomes. Combining focus area analysis, business trend
reporting, change management reporting, and opportunity and benefits
analysis, the services include three major components:
• Program Management — An assigned Verint consultant serves as a
single point of contact to manage your service, helping you stay on
track to achieve business goals. Working closely with you, he or she
will provide proactive assessments through status calls, executive
briefings, and quarterly business reviews.
• Business Insights — Your Verint managed services team delivers
ongoing reporting and root cause analysis, as well as recommendations
on customer satisfaction trending and opportunities to decrease
repeat calls and improve agent productivity — all designed to help you
to increase revenue, decrease costs, and enhance customer loyalty.
• Operational Management — Verint consultants provide proactive
services and analysis, adapting your Verint Speech Analytics solution
to help maintain alignment with your changing business practices
and initiatives. Typical actions include refining speech categorization,
phonetic boosting, reporting, and user enablement.
Verint Business Managed Services
for Speech Analytics
Verint Business Managed Services for
Speech Analytics help you design and launch
a sustainable program for focus areas to
increase revenue, reduce costs and liability,
and enhance the customer experience.
• Helps save time and money spent on
developing and retaining your own
in-house expertise.
• Provides a faster time to value by
accelerating your ability to leverage all
of the benefits enabled by your solution.
• Helps enhance operational efficiency for
sustaining the value of the solution over time.
Key Benefits

2. Verint Business Managed Services for Speech Analytics
Core Service Deliverables
Verint Business Managed Services for Speech Analytics
include the following core service deliverables:
• Speech Categorization — Implementation of categories
aligned to your focus areas, which may include cost
to serve, contact avoidance, operational effectiveness,
customer effort, customer satisfaction, and sales
effectiveness.
• Phonetic Boosting — Biannual addition of customer-
specific terms and phrases to the speech analytics
dictionary derived from analysis during the program.
• Reporting — Configuration of focus area dashboards
and design of business reports.
• User Enablement — User education on dashboard and
reporting features.
• Continuous Improvement — Monthly status reviews and
executive listening sessions with key stakeholders to help
ensure continuous improvement and goal achievement.
Benefit from World-Class Consultants
Verint offers a range of Professional Services to help you get
the most from your investment, including Business Advisory
Services, Implementation and Enablement Services, and
Application Managed Services. Regardless of the services
you select, you can be confident that our experienced teams
offer practical knowledge and are committed to your success.
Service Methodology
Verint Business Managed Services use a standard service
methodology to accelerate time to value, including:
• Discovery — Verint will prepare an initial program design
based on discovery discussions and information gathered
during a three-day onsite discovery session with your
team. Agreement on focus areas is a critical activity in
this phase.
• Planning — Verint will work with your team to finalize
the details of your program. Business requirements and
program governance documentation is prepared by
Verint for approval by your executive stakeholders.
• Implementation — Verint will configure your Speech
Analytics solution to the agreed specifications, including
category, reporting, and dashboard configurations.
• Onboarding — Verint will work with your team to help
improve adoption of new tools, processes, and reporting
within the solution.
• Partnership — Verint will conduct scheduled executive
and strategic business reviews to help ensure continuous
improvement and goal achievement.
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