Daniel Alves discusses the importance of critical mission and remote support solutions for major IT projects. He explains that choosing the right partner to provide these services is essential to ensure high availability, support, and maintenance. The partner must be focused on providing remote support through tools that allow controlling systems from anywhere. An example is his company's Advanced Customer Services area, which monitors customers' entire IT platforms 24/7 to maximize uptime in critical environments and increase efficiency through proactive monitoring and incident resolution. The greatest advantage is being able to service complex environments with highly skilled professionals using best market practices.