The document discusses the software development process and defines key terms. It states that a software process organizes development activities and includes roles, workflows, procedures and standards. Following a defined process makes software development more orderly, predictable and repeatable. However, some view following a process as unnecessary overhead. The reality is that not following a process can lead to more rework that outweighs any initial time savings. The document also discusses software life cycle models, such as waterfall and iterative models, and how a good process is repeatable, predictable, adaptable, learnable and measurable.