Socialmedia Louise Gartner
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This document discusses how LiveEnsure uses social media to connect with customers. It defines social media as media that facilitates online conversations and interactions. It then provides details on how LiveEnsure utilizes various social media platforms like blogs, social networking on Facebook, microblogging on Twitter, and more to engage customers, share resources, and promote its news. Contact information is provided at the end for LiveEnsure.
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Social Media
This document discusses various forms of online social media including email, social networks, blogs, microblogs, wikis, media sharing sites, and chat rooms. It provides examples of popular sites for each type and notes that social media allows people to easily communicate and share information with broad audiences. However, it also mentions some concerns about oversharing personal information online.
JSI Social Media Definitions Quick Reference
JSI Research & Training Institute is a public health research and consulting firm that provides social media and new media trainings on topics like social marketing, web 2.0 communications, and using social media for disaster response. Their contact information is provided.
Web 2.0
The document discusses the concepts of Web 2.0 and social networking, and how they can be used in education. It defines Web 2.0 as communities that facilitate user-generated content and sharing. Social networking involves online communities where people share interests. The document argues that these tools engage students and support collaboration. It provides examples of blogs, wikis, podcasts, and other Web 2.0 tools that teachers can use to connect with students and enhance learning.
Blogging world
Blogs are discussion or informational websites that display posts in reverse chronological order. Originally, blogs were typically written by individuals and covered single subjects. More recently, large media outlets and organizations have developed multi-author blogs (MABs) written by many authors. MABs now account for increasing blog traffic. Blogs allow visitors to comment on posts and interact through widgets, distinguishing them from static websites. Many blogs provide commentary on particular topics, function as personal diaries, or advertise individuals and companies. Blogs typically combine text, images, and links related to their topics.
Interactive media
The interactive media industry is worth billions annually and employs over 43,000 people. Interactive media allows for social interaction through virtual communities and networks like Facebook and Twitter. Facebook began in 2004 between college students and allows social networking, while Twitter began in 2006 and allows microblogging through short messages called tweets. Both platforms can be used to promote products and companies by linking to websites, photos, and videos to create connections with potential customers.
Activity 13 common online terminologies
Mostly used words online by different people around social networking sites: its origin and descriptions.
Social networks
Social networks are online communities that allow users to communicate and share information with others who have similar interests. Users create profiles and connect with other individuals or groups, and can exchange public or private messages. Popular social networking sites allow users to publish various types of content like text, images, and videos for their connections to see. Examples of major social networking websites include Twitter, Facebook, LinkedIn, Flickr, and Instagram.
social networking Presentation
The document summarizes social networking and its history. It discusses how social networking sites allow users to create public profiles and connect with others. It notes Andrew Weinreich as the father of social networking and identifies SixDegrees as the first social networking site. The document then provides details on some of the most popular current social networking sites like Facebook, Instagram, WhatsApp, and Snapchat. It gives statistics on their users and founding dates. Finally, it outlines advantages like connecting people and sharing information, and disadvantages such as spreading misinformation and cyberbullying.
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Social Media
This document discusses various forms of online social media including email, social networks, blogs, microblogs, wikis, media sharing sites, and chat rooms. It provides examples of popular sites for each type and notes that social media allows people to easily communicate and share information with broad audiences. However, it also mentions some concerns about oversharing personal information online.
JSI Social Media Definitions Quick Reference
JSI Research & Training Institute is a public health research and consulting firm that provides social media and new media trainings on topics like social marketing, web 2.0 communications, and using social media for disaster response. Their contact information is provided.
Web 2.0
The document discusses the concepts of Web 2.0 and social networking, and how they can be used in education. It defines Web 2.0 as communities that facilitate user-generated content and sharing. Social networking involves online communities where people share interests. The document argues that these tools engage students and support collaboration. It provides examples of blogs, wikis, podcasts, and other Web 2.0 tools that teachers can use to connect with students and enhance learning.
Blogging world
Blogs are discussion or informational websites that display posts in reverse chronological order. Originally, blogs were typically written by individuals and covered single subjects. More recently, large media outlets and organizations have developed multi-author blogs (MABs) written by many authors. MABs now account for increasing blog traffic. Blogs allow visitors to comment on posts and interact through widgets, distinguishing them from static websites. Many blogs provide commentary on particular topics, function as personal diaries, or advertise individuals and companies. Blogs typically combine text, images, and links related to their topics.
Interactive media
The interactive media industry is worth billions annually and employs over 43,000 people. Interactive media allows for social interaction through virtual communities and networks like Facebook and Twitter. Facebook began in 2004 between college students and allows social networking, while Twitter began in 2006 and allows microblogging through short messages called tweets. Both platforms can be used to promote products and companies by linking to websites, photos, and videos to create connections with potential customers.
Activity 13 common online terminologies
Mostly used words online by different people around social networking sites: its origin and descriptions.
Social networks
Social networks are online communities that allow users to communicate and share information with others who have similar interests. Users create profiles and connect with other individuals or groups, and can exchange public or private messages. Popular social networking sites allow users to publish various types of content like text, images, and videos for their connections to see. Examples of major social networking websites include Twitter, Facebook, LinkedIn, Flickr, and Instagram.
social networking Presentation
The document summarizes social networking and its history. It discusses how social networking sites allow users to create public profiles and connect with others. It notes Andrew Weinreich as the father of social networking and identifies SixDegrees as the first social networking site. The document then provides details on some of the most popular current social networking sites like Facebook, Instagram, WhatsApp, and Snapchat. It gives statistics on their users and founding dates. Finally, it outlines advantages like connecting people and sharing information, and disadvantages such as spreading misinformation and cyberbullying.
Web 2.0
Web 2.0 refers to websites that emphasize user-generated content, interaction, and collaboration. It allows people to interact through social media, social networking, microblogging, blogs, wikis, and more. Mashups combine data from different sources to create new resources tailored for users. Common Web 2.0 tools include Facebook, Twitter, YouTube, Wikipedia, and services that allow sharing photos, videos, and documents online.
Social Media – Lotteries Council 2011
The document discusses various types of social media and how nonprofits can utilize social media. It describes common social media platforms like social networks, blogs, microblogs, video and photo sharing sites, and how they can be used. The document provides tips for nonprofits getting started with social media, such as setting goals, understanding their audience, being appropriate and friendly in tone, responding to feedback, and using social media to spread their message and engage with supporters. Statistics on popular social media sites and their large user bases are presented to demonstrate the opportunity social media presents for nonprofits.
Social media
The document discusses several popular social media platforms, including Facebook, WhatsApp, Instagram, and Twitter. It provides background on each platform such as founders, usage statistics, and key features. Facebook allows users to share content and has over 2 billion monthly users. WhatsApp is a cross-platform messaging service with over 1 billion users that allows sharing of text, images, and videos. Instagram launched in 2010 as a photo sharing app and was acquired by Facebook for $1 billion. Twitter is a news and social platform where users share short messages known as tweets.
Trends in ict
This document discusses trends in information and communication technology (ICT) including convergence, social media, and assistive media. It defines technological convergence as different technologies advancing similar goals or tasks. It describes social media as websites or applications that allow users to create, share, discuss, and modify user-generated content. It then lists common types of social media such as social networks, bookmarking sites, social news, media sharing, microblogging, and blogs/forums. Finally, it defines assistive media as a non-profit service to help people with visual or reading impairments.
Social Media
Social media originated in the late 1960s and early 1970s with the creation of early online communication platforms like email and bulletin boards. Major modern social media platforms emerged in the early 2000s, including Facebook, launched in 2004, and Twitter, launched in 2006. Social media allows people to connect, share information and media, and interact online through both websites and apps. While social media can help with branding and promotion, it also presents risks like hacking, misinformation, and privacy and reputation issues that companies must manage carefully.
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This document discusses various Web 2.0 and Library 2.0 technologies. It defines Web 2.0 as the second phase of development of the World Wide Web that promotes user participation and grassroots sharing of information. Examples provided include blogging, social bookmarking, podcasting, and photo sharing. Library 2.0 is described as a concept that makes information available wherever and whenever users need it, and ensures barriers to use are removed. Key elements of Library 2.0 discussed are being user-centered, providing multimedia experiences, being socially rich, and being communally innovative. Specific Web 2.0 technologies summarized include blogs, microblogs, music sharing, photo sharing, RSS feeds, social bookmarking, social networks, social
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This document contains lecture notes about blogging and digital identity from a communications course. It discusses how blogs tell stories in an episodic format and are well-suited for short, frequent updates. Blogs can be anonymous or personal. When it comes to digital identity, people have both a personal and social identity online. Authenticity is complex in online spaces where people's physical bodies and audiences are not present. Cues like names, images, and behavior are used to express identity online.
Embracing Social Media
This document summarizes key aspects of social media including common technologies, trends, and how organizations can embrace social media. It discusses blogs, podcasting, social bookmarking, social networks, video sharing, wikis, and how RSS feeds and readers allow users to aggregate information from these various sources. Emerging trends include microblogging, social search, mobile integration, and the importance of online reputation. The document provides examples of how government agencies can effectively engage with social media and emphasizes the importance of listening to existing online conversations.
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Web 2.0 enables users to actively participate on the web through blogs, wikis, and social networks. Blogs allow single authors to post entries that readers can comment on. Wikis are websites that allow users to collaboratively edit pages. Social networks connect users through shared interests and establish online communities. These applications have transformed how people communicate, share information, and interact on the web.
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This document discusses social media and communication technology tools that can enhance communication. It defines several major social media platforms like Facebook, Twitter, YouTube, LinkedIn, Instagram and Tumblr and provides key statistics about each. It also discusses blogs, applications and specific apps for clubs, weather, plant identification, business uses and general tools. The overall message is that social media and apps can help people connect and share information in new ways.
social networking service
SNS (Social Networking Service) is an online service that focuses on building social networks and reflecting social relations among users. Major SNS sites include Facebook, launched in 2004 with over 800 million users; Twitter, launched in 2006 with 200 million users who share short text-based posts; and Cyworld, a Korean SNS launched in 1999 with a focus on virtual goods and mini-homepages to cultivate relationships but which has seen decreased usage due to commercialization and privacy issues.
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This document discusses social media tools and their usage. It defines social media as online platforms that allow people to create and share content. Some popular social media tools mentioned are Facebook, Twitter, Instagram, WhatsApp, YouTube, and LinkedIn. Facebook and WhatsApp have over 200 million users in India. Social media enables constant connectivity but can also lead to issues like isolation, loss of productivity, and privacy concerns. The document outlines both the opportunities social media provides for outreach and engagement as well as some controversies that have occurred in India related to social media use.
Collective Intelligence
Collective intelligence refers to the idea that groups of individuals doing things collectively can display emerging forms of intelligent behavior. Examples of collective intelligence include Wikipedia, which allows anonymous online contributors to share and store information to create a free online encyclopedia consisting of over 14 million articles, and Flickr, an online community for sharing photos and videos that hosts over 4 billion images. Other examples mentioned are Twitter, which allows users to send and receive messages, and Google, which consists of collective knowledge created by millions of people to produce intelligent answers to questions typed into its search engine.
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Draft of a quick informal presentation for METRO in NYC. Focus on time-management and productivity tools. Social media coordination for professional development and continuing education for librarians
Connecting People, Places, Things, and Ideas Using Social Media: A Primer
Social Media is not new; however, it is literally everywhere today and it is connecting people, places, things, and ideas. And libraries, for centuries, have acted as conduits to help their communities obtain high-quality information while providing a social space for their users to consume, repurpose, and share content. In this interactive session learn how to enhance library resources and services that exist both online and in physical library spaces by using a variety of social media tools including blogging, mobile technologies (QR codes), microblogging, gaming, social networking, and more. This session will continue on after today so that we can see firsthand some of the new and innovative techniques that others have used to help make their library and its resources more visible while subsequently providing fresh and lasting connections with library users.
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The document provides an overview of various social media platforms and how they can be used in academic libraries. It defines social networking and lists common features such as user profiles, friending, groups, messaging, and privacy controls. Specific platforms summarized include Facebook, LiveJournal, MySpace, YouTube, Twitter, SlideShare, Google Docs, Flickr, Skype, Pinterest, Scoop it, Prezi, and QR codes. Examples are given for how libraries have used some of these tools for outreach, marketing resources, and engaging users. References are provided at the end.
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Web 2.0 refers to websites that emphasize user-generated content, interaction, and collaboration. It allows people to interact through social media, social networking, microblogging, blogs, wikis, and more. Mashups combine data from different sources to create new resources tailored for users. Common Web 2.0 tools include Facebook, Twitter, YouTube, Wikipedia, and services that allow sharing photos, videos, and documents online.
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The document discusses various types of social media and how nonprofits can utilize social media. It describes common social media platforms like social networks, blogs, microblogs, video and photo sharing sites, and how they can be used. The document provides tips for nonprofits getting started with social media, such as setting goals, understanding their audience, being appropriate and friendly in tone, responding to feedback, and using social media to spread their message and engage with supporters. Statistics on popular social media sites and their large user bases are presented to demonstrate the opportunity social media presents for nonprofits.
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The document discusses several popular social media platforms, including Facebook, WhatsApp, Instagram, and Twitter. It provides background on each platform such as founders, usage statistics, and key features. Facebook allows users to share content and has over 2 billion monthly users. WhatsApp is a cross-platform messaging service with over 1 billion users that allows sharing of text, images, and videos. Instagram launched in 2010 as a photo sharing app and was acquired by Facebook for $1 billion. Twitter is a news and social platform where users share short messages known as tweets.
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This document discusses trends in information and communication technology (ICT) including convergence, social media, and assistive media. It defines technological convergence as different technologies advancing similar goals or tasks. It describes social media as websites or applications that allow users to create, share, discuss, and modify user-generated content. It then lists common types of social media such as social networks, bookmarking sites, social news, media sharing, microblogging, and blogs/forums. Finally, it defines assistive media as a non-profit service to help people with visual or reading impairments.
Social Media
Social media originated in the late 1960s and early 1970s with the creation of early online communication platforms like email and bulletin boards. Major modern social media platforms emerged in the early 2000s, including Facebook, launched in 2004, and Twitter, launched in 2006. Social media allows people to connect, share information and media, and interact online through both websites and apps. While social media can help with branding and promotion, it also presents risks like hacking, misinformation, and privacy and reputation issues that companies must manage carefully.
Media, Technology and Society - The new trends of social interaction
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This document discusses various Web 2.0 and Library 2.0 technologies. It defines Web 2.0 as the second phase of development of the World Wide Web that promotes user participation and grassroots sharing of information. Examples provided include blogging, social bookmarking, podcasting, and photo sharing. Library 2.0 is described as a concept that makes information available wherever and whenever users need it, and ensures barriers to use are removed. Key elements of Library 2.0 discussed are being user-centered, providing multimedia experiences, being socially rich, and being communally innovative. Specific Web 2.0 technologies summarized include blogs, microblogs, music sharing, photo sharing, RSS feeds, social bookmarking, social networks, social
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This document contains lecture notes about blogging and digital identity from a communications course. It discusses how blogs tell stories in an episodic format and are well-suited for short, frequent updates. Blogs can be anonymous or personal. When it comes to digital identity, people have both a personal and social identity online. Authenticity is complex in online spaces where people's physical bodies and audiences are not present. Cues like names, images, and behavior are used to express identity online.
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This document summarizes key aspects of social media including common technologies, trends, and how organizations can embrace social media. It discusses blogs, podcasting, social bookmarking, social networks, video sharing, wikis, and how RSS feeds and readers allow users to aggregate information from these various sources. Emerging trends include microblogging, social search, mobile integration, and the importance of online reputation. The document provides examples of how government agencies can effectively engage with social media and emphasizes the importance of listening to existing online conversations.
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Collective Intelligence
Collective intelligence refers to the idea that groups of individuals doing things collectively can display emerging forms of intelligent behavior. Examples of collective intelligence include Wikipedia, which allows anonymous online contributors to share and store information to create a free online encyclopedia consisting of over 14 million articles, and Flickr, an online community for sharing photos and videos that hosts over 4 billion images. Other examples mentioned are Twitter, which allows users to send and receive messages, and Google, which consists of collective knowledge created by millions of people to produce intelligent answers to questions typed into its search engine.
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Connecting People, Places, Things, and Ideas Using Social Media: A Primer
Social Media is not new; however, it is literally everywhere today and it is connecting people, places, things, and ideas. And libraries, for centuries, have acted as conduits to help their communities obtain high-quality information while providing a social space for their users to consume, repurpose, and share content. In this interactive session learn how to enhance library resources and services that exist both online and in physical library spaces by using a variety of social media tools including blogging, mobile technologies (QR codes), microblogging, gaming, social networking, and more. This session will continue on after today so that we can see firsthand some of the new and innovative techniques that others have used to help make their library and its resources more visible while subsequently providing fresh and lasting connections with library users.
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Helps in acquiring new customers via referrals
Reflects positively in customer ratings
Insurance companies without CRM lack the insight required for crafting personalised sales, claims and service interactions for large numbers of clients that CRM software can provide.
For more information: contact@aventusplatform.com
Localz - Delivery for the IConomy - Presentation Postal Expo 2018
Todays consumer expects to be able to demand what they want, say where they want and stipulate when. They demand transparency, connected real time communications and simplicity. This is the Individual Economy – “Iconomy’ for short.
Localz solution enables real-time multiway communication between drive, call centre and customer. This constant vaidation reduces consumer anxiety, increases customer satisfaction and ensures first time delivery rates.
Retail Innovation - Fulfilment for the Iconomy
Localz
From first mile collection to last mile handover, we design, build and run software that helps Iconomy companies get products and services to their customers first time.
Localz solutions enable retailers to thrive in the “Individual Economy”
Customers are educated by every connected experience and buy from the brands that meet their demands. The Individual Economy - Iconomy is the growth in consumer expectations of getting what they want, where they want it and when they want it. Customers want to know when their delivery is coming and the flexibility to change details.
Localz Solutions
Localz provides solutions that transform the last mile of deliveries in retail businesses. Whether receiving a delivery or collecting in store, customers now demand real-time transparency, simplicity and control of their experience. The fulfilment experience is as important as the product.
Product Benefits
Localz last mile solutions provide drivers and real-time transparency throughout the delivery process. (Technician, Delivery and Attendant Apps that improve productivity)
Customers know where their parcel/technician is and can re-schedule through their app.
Localz Click & Collect technology reduces instore collection times by 50%.
Instore team and customer satisfaction rates double.
Deck presented at the Validify -Retail Innovation Dinner- London 3rd October 2017
Pearson Welcome Leaflet Harlow
The document provides information for a new employee at Pearson, including an overview of the company, guidance on using internal tools like Neo and Milo, and details about amenities at the Edinburgh Gate office location. Pearson is the world's largest education company, with revenues of £6 billion annually. It offers educational materials from preschool through professional certification in more than 100 countries. The document instructs the new employee on setting up their profile on the Neo internal collaboration platform, reviewing the Code of Conduct, and describes services available at the Edinburgh Gate office such as the on-site cafeteria and fitness center.
Value - Proposition - Building them
Steve Jobs emphasized getting close to customers to understand what they need before they realize it. The document then provides guidance on developing customer personas, identifying customer pain points and needs, and creating a value proposition and product description to directly address those needs. It stresses the importance of knowing customers so well that the product is a perfect fit, and providing a unique solution or benefit that competitors cannot offer. Several examples of strong value propositions from well-known companies are also included.
Generic marketing plan 2013
A simple plan to help small businesses think - I used this in a session with several start-ups.
Many thought PPC would bring in all the money, others thought facebook would, the way to success is to develop to meet market demand and engage with customers.
More from Louise Robertson (7)
Localz - Delivery for the IConomy - Presentation Postal Expo 2018
Localz - Delivery for the IConomy - Presentation Postal Expo 2018
Socialmedia Louise Gartner
- 1. LiveEnsure™ STRONG SIMPLE AUTHENTICATION SECURITY.Protecting People online Using Social Media: Engaging customers Presented by Chad Mairn Online @ VIP 2010
- 2. According to Wikipedia, “Social media is a term used to describe the type of media that is based on conversation and interaction between people online.” Sharing is a huge component!
- 3. LiveEnsure™ connecting.. Blogging Mobile Technologies (QR Codes, etc.) Social Networking Sharing- Youtube. Twitter-Microblogging/Lifestreaming Staying connected … creating the future!
- 5. an easy way to exchange and present information.
- 6. about three things: “Frequency, Brevity and Personality“ [Source: Evan Williams, the creator of Blogger].
- 9. Opportunity for instant commentary/conversation.
- 10. It is coded in our DNA to “converse, communicate, argue publicly, learn collaboratively, share experiences and archive collective knowledge …” [Source:Burstein].
- 12. We will Use Facebook to reach out to our users because this is where they like to hang out! We will share resources and talk to our users with, for example, the Vivox Voice application!
- 13. Microblogging and Lifestreaming Microblogging – miniaturization of blogging (e.g., Twitter only allows 140 characters for a “tweet.”) Lifestream was coined by Eric Freeman and David Gelernter at Yale University in the mid-1990s to describe "...a time-ordered stream of documents that functions as a diary of your electronic life.” (Source: Wikipedia) Lifestreams are also referred to as social activity streams or social streams. (FriendFeed is a good example.)
- 14. Some Twitter Terminology Tweet - text-based post of up to 140 characters displayed on the author's profile page and delivered to the author's followers. Tweeple – Twitter people, Twitter members, Twitter users. Tweetup - Twitter meetups. RT / Retweet – when you repeat a tweet from someone else.Can be considered citing a source. (RT @mashable Twitter's 1,928 Percent Growth and Other Notable Social Media Stats http://awe.sm/XNu) @replies – when someone replies to @yourtwitterusername. The more @replies and RTs you have the higher your Twitter influence. Twitter helps users learn how to be more succinct and it helps with citing sources properly. Sources:Twittonary, http://www.sitemasher.com/seed-the-web-blog/my-twittonary--every-twitter-term-and-tool-i-can-find and Wikipedia
- 15. How we use Twitter?
- 16. I use Twitter to connect with other users and to share content and ideas. I discover something new and useful every day thanks to Twitter! Note: only 138 characters (with spaces)
- 17. We Promote our news via various channels!
- 18. Social media widgets are on our web site
- 19. Create Future … Become indispensible (Seth Godin): Make a difference, lead, and connect with others. Hierarchy of value: lift, hunt, grow, produce, sell, connect, create/invent. [Where are you in this?] "People want to be told what to do because they are afraid (petrified) of figuring it out for themselves.“ [Is this true?]
- 20. Contact Information louise@palmtreetechnology.com 07774 166587 @louiserobertson