Social Media
Social Media

    
        (D.B.A)  THE JOINT DOCTORAL
        PROGRAM IN BUSINESS
        ADMINISTRATION (JDBA)
    
             “                   Facebook”
                                 Social Media
             “Marketing Click”

2
                                         “E-
Social Media




3
Social Media

               .
            081-9758189
        www.facebook.com/doctorpisek
        pisek@yahoo.com
        Twitter @doctorpisek
        Web Site www.doctorpisek.com


4
Social Media




5
Social Media




6
Social Media




7
Social Media
       (Traditional Media)




8
Social Media
       (Digital Media)




9
Social Media




10
Social Media
           Nielsen        2012
         28,000       56




11
Social Media
     




12
Social Media
     




13
Social Media
        Digital –




14
Social Media
        Digital –




15
Social Media
        Digital –




16
Social Media
        Digital –




17
Social Media
        Digital –




18
Social Media
        Digital –




19
Social Media
                              – Web Site


                        Engagement

         social media


20
Social Media
           – Web Site




21
Social Media
                            – Blog –
                                Content
         Management System

                               HTML



22
Social Media
                               – Blog –
                             Blog

          Extend   the conversation –

                           web site


23
Social Media
     New Product
     Development, Engagement




24
Social Media
     Brand Association




25
Social Media
     Customer Engagement, UGC




26
Social Media
                                 – Blog –
                               Blog

          Positioning   yourself as a leader –
                 Blog



27
Social Media
           – Blog –
         Blog




28
Social Media
                             – Blog –
                           Blog

            SEO –

             update
                SEO (

29
                        Keyword          )
Social Media
                                 – Facebook –


                       Facebook
                  3
          Profile –
                            (Friend)
           Profile Friend          5,000
          Group –
30
Social Media
                             – Facebook –
         Group            3

          Open   –              Group


          Closed     –           Group

31
Social Media
                              – Facebook

          Page–                     “Fan
          Page”


              Profile    Page
                     add friend
32
                              Like
Social Media
                          – Facebook –
                   Facebook Page
            Page Image




33
Social Media
                          – Facebook –
                   Facebook Page
            Page Image




34
Social Media
                             – Facebook –

            Application




35
Social Media
               – Facebook –

                 –




36
Social Media
               – Facebook –

                 –




37
Social Media
             – Facebook –

               –




38
Social Media
               – Facebook –

                 –




39
Social Media
               – Facebook –

                 –




40
Social Media
               – Facebook –

                 –




41
Social Media
               – Facebook –

                 –




42
Social Media
               – Facebook –

                 –




43
Social Media
               – Facebook –

         




44
Social Media
               – Facebook –

         




45
Social Media
             – Facebook –

         




46
Social Media
             Facebook
         




47
Social Media
                              Facebook
                  Facebook
             CRM    one stop




48
Social Media
                              Facebook
                  Facebook
             CRM    one stop




49
Social Media
                     Facebook
          Respond




50
Social Media
             Facebook
         




51
Social Media
                  Facebook
            Hard Sell

                      Soft Sell




52
Social Media
             Facebook
         




53
Social Media
             Facebook
         




54
Social Media
                       Facebook
         
                                   The
             Mermaid




55
Social Media
                             – Twitter –
         Micro-Blog
               140
                      Follower
               Account Twitter
         Channel
                      Real-Time

      Twitter
56
                      Real-Time
Social Media
             Twitter
         




57
Social Media
             Twitter
         




58
Social Media
             Twitter
                       (CSR)




59
Social Media
             Twitter
                       (CSR)




60
Social Media
                Twitter
            –




61
Social Media
                Twitter
            –




62
Social Media
             Twitter
         




63
Social Media
        Twitter    Marketing Influencer –
         Marketing Influencer


         Influencer
             Twitter
         @mktmag
         @kafaak
                             follow
64
Social Media




65
Social Media
        Twitter            L77 -


             




                     L77     Blink7
                 Twitter
66
Social Media
        Twitter   L77 -


                    Social Media




67
Social Media
                             – YouTube –
         Viral

          
                              30-90

          


                                     YouTube
68
                 Facebook   Twitter
Social Media
                           – YouTube –
         YouTube Star




69
Social Media
                           – YouTube –
         YouTube Star




70
Social Media
                               – YouTube –
         Thai YouTube Star




71
Social Media
                        – YouTube – Thai
         YouTube Star




72
Social Media
                               – YouTube –
         Thai YouTube Star




73
Social Media
                              – YouTube –

         Content    YouTube     Pepsi
         Refresh Your World             Clip
                       1

         $10,000


74
Social Media
                              – YouTube –
         Pepsi Refresh Your World




75
Social Media
                              – Foursquare –


                    Social Media
         Facebook     Twitter




76
Social Media
           – Foursquare




77
Social Media
           – Foursquare




78
Social Media
           – Foursquare




79
Social Media
                               – Foursquare –


                       –
             Mayor
                           –
             Check-in

80
Social Media
                      – Foursquare –


                            Tips

                             –
             Foursquare

                                    1
              Mayor
81
Social Media
               – Foursquare
         –




82
Social Media
                             – Foursquare –

               Check-ins
           Mayor
          Friend
           Check-ins                    Venue
          Location –


          Tips   –         Check-Ins
83
Social Media
        Foursquare




84
Social Media
        Foursquare –




85
Social Media
        Foursquare –




86
Social Media
        Foursquare –




87
Social Media
        Foursquare –




88
Social Media
        Foursquare –




89
Social Media
        Foursquare –




90
Social Media
        Foursquare –
             –




91
Social Media
        Foursquare –
             –




92
Social Media
        Foursquare –
             –




93
Social Media
        Foursquare –
             –




94
Social Media
        Foursquare –
             –




95
Social Media
        Foursquare –
             –




96
Social Media
        Foursquare –
             –




97
Social Media
        Foursquare –
             –




98
Social Media
        Foursquare –
             –




99
Social Media
         Foursquare –
              –




100
Social Media
         Foursquare –
              –




101
Social Media
         Foursquare –
              –




102
Social Media
      
          Foursquare

          
               Loyalty
          


103
Social Media
       Brand   Awareness     Foursquare




104
Social Media
       Brand   Awareness     Foursquare




105
Social Media
       BuildingLoyalty
       Foursquare        Loyalty
         Tip and recommendation –
          Third-Party Perspective




106
Social Media
       Building
               Loyalty
       Foursquare      Loyalty

         Tip   and recommendation –
                    Incentive
                        AJ Bombers

                   Foursquare
107
Social Media
         Building Loyalty
          Foursquare       Loyalty
            Pictures
             




108
Social Media
         Building Loyalty
          Foursquare       Loyalty
            Pictures
             




109
Social Media
         Building Loyalty
          Foursquare       Loyalty
            Pictures
             




110
Social Media
       Building
               Loyalty
       Foursquare      Loyalty
        




111
Social Media
      


             Sport Authority
              Foursquare                 Check-
              Ins                  Cross-Posted
                    Twitter
              Gift Card $500
                                    (
                                          )
112                                $10
Social Media
                                     Foursquare
          – Paid Offers

                  –

                  –
                               Check-Ins

                          Check-Ins   5, 10, 15
113
Social Media
                                  Foursquare
          – Nonpaid Offers

                     Check-Ins    –
                               Check-Ins
                      –                -
                        Mayor
                      website     Facebook
              Wall
114
Social Media
                           – Foursquare
          – Badge

           Badge



            Foursquare
           Badge
115
Social Media




116
Social Media




117
Social Media
                            – Pinterest
           Pinterest


                        Social Bookmarking



           Pinterest    Pin It
118
Social Media
                                   – Pinterest
                     PinBoard

                                Comment, Like
                        Repin
                     Friend
                      Follow                Follow
                                   Friend
                                Board
              Board
119
Social Media
            – Pinterest




120
Social Media
            – Pinterest




121
Social Media
            – Pinterest




122
Social Media
                                – Pinterest

           Build   –   Board
                jhk
           Landing Page

                                event

                                        Brand
123
Social Media
                            – Pinterest

           Build   –      Board

                        Board
              Board       Board

          

124
Social Media
            – Pinterest




125
Social Media
                          – Pinterest

           Build   –    Pin




126
Social Media
                            – Pinterest

           Engage   –
                                 3
           Like, Repin,   Comment

           Comment

127
           Pinterest
Social Media
                                   – Pinterest

             Engage –

              Like, Comment        Repin

                         Repin

128
Social Media
            – Pinterest




129
Social Media
                             – Pinterest

           Grow   –              Pin

           Social Media
           Facebook     Twitter

           (Pin)            Pin It
130
                                Follow
Social Media
            – Pinterest




131
Social Media
       Viral
           Marketing –
       Content

       Content




132
Social Media
       Viral Marketing – 5

    
Social Media
       Viral Marketing – 5

    
Social Media
           Viral Marketing – 5


    



        3

    
Social Media
Social Media
                     Viral Marketing – 5


    

        Facebook, Twitter


                  Target Group
Social Media
      Social Media


       Viral




    Share
Social Media
                 Share

       –
        Social Media


             –
Social Media
       Share

               –




                   –
Social Media
                      Share

                          –


                 –
        social media
Social Media
Social Media
Social Media
Social Media
Social Media
Social Media
Social Media
Social Media
Social Media
       Monitoring   – Website and Blog




150
Social Media
       Monitoring   – Website and Blog




151
Social Media
       Monitoring   – Blog




152
Social Media
       Monitoring   – Twitter




153
Social Media
       Monitoring   –




154
Social Media
       Google   Alert




155
Social Media
      




156
Social Media
                           – Brand Awareness –


           Viral   Clip
                          FB                 Fan

                       Like    Application
           Social Game

157
                     Check-In
Social Media
         – Brand Awareness –




158
Social Media
                        – Brand Awareness –
              Outback                 Like

              “               ”         Submit
                               “ I just got a
          bloomin’ onion!”   wall




159
Social Media
         – Brand Awareness –




160
Social Media
                          – Brand Awareness –
                         Chili’s        “Jingle
          Contest”                 $1,000
           1. Click Like
           2. Create a 30 second video of your jingle
           3. Upload your video to the video gallery
           4. Share your jingle to increase your
           chances of winning


161
Social Media
         – Brand Awareness




162
Social Media
       Let’s
            Yo Yogurt –           New
       Jersey, New York     Florida


       “Let’s Yo Fan of the Week”


       Facebook      Let’s Yo
163
Social Media
                            – Perceived Quality

                    Blogger       Influencer
              Twitter
          
              Tripadvisor,
                              web site     Blog
164
Social Media
         – Perceived Quality




165
Social Media
         – Perceived Quality




166
Social Media




167
Social Media




168
Social Media




169
Social Media




170
Social Media




171
Social Media
       Brand   Association –


                   Brand Identity


                                    /

172
Social Media

â€Ē VolVo




â€Ē
                    “
          ”

                             173
Social Media
       Brand   Association –




174
Social Media
       Brand   Association –




        



        

175
Social Media
       Brand   Association




176
Social Media
         Brand Association




177
Social Media
       Brand   Association




178
Social Media
       Brand   Association




179
Social Media
       Brand   Association




180
Social Media
       Brand   Association




181
Social Media
       Brand   Association



      “
                          Facebook

            ”

182
Social Media
         Brand Loyalty –             CRM
          (Customer Relationship Management)


                      CRM

          
                         (Personalized)
          
183
Social Media
                  Traditional CRM   Social
          CRM

           Traditional CRM

          
          


          
184
Social Media

                  Traditional CRM   Social
          CRM
          Social CRM

                        Community

          
          

185
Social Media
       Brand   Loyalty –      CRM

        
                               Facebook
            Twitter


              Touch Point            Call
          Center
            Monitoring Tool
186
        
Social Media
         CRM




187
Social Media

                   Social CRM –
          Starbucks          Check-in
              Mayors                Frappucino
          U$ 1




188
Social Media

         Community

                 Community




                        Social Media

189
          Community
Social Media

         Community




190
Social Media

                    –                   Social
          Media
          
                                    Social
              Media
                Brand Awareness
                Perceived Quality
                Brand Association
191
                Brand Loyalty
Social Media




      END
192

Socialfor sm es-2