This document provides an overview of social media and outlines steps for developing an effective social media business plan. It defines social media as online technologies that allow people to share opinions and perspectives. Social media have shifted communication from top-down to user-generated content shared among peers. The conversation on social media is unorganized and emergent. Developing a social media business plan involves setting goals and objectives, analyzing audiences and competitors, selecting platforms, creating and promoting content, and measuring results. Key steps include defining social media missions, goals, objectives, tactics, and metrics for measuring each tactic's performance.