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Social Media
PR Writing
SOCIAL MEDIA OVERVIEW
What is Social Media?
http://www.youtube.com/watch?v=0eUeL3
n7fDs
What is Social Media?
“Online technologies and practices
people use to share opinions, insights,
experiences and perspectives with
each other.”1

1 Wikipedia
Social media have created a shift
from vertical to horizontal
communication on the web.
What does this mean?
Content is user-generated, and shared
among peers (e.g., followers, fans), rather
than generated from the top down.
Social Media Conversation
•

The conversation is not organized, controlled or onmessage
It is:

•
•
•
•
•
•

Vibrant
Emergent
Fun
Compelling
Full of insights
Social Media & Public Relations
•
•

•

Social networks have fundamentally changed the
landscape of PR
It’s essential to listen in order to facilitate
conversations between organizations &
stakeholders
Offers a more direct, trusted line of communication
SOCIAL MEDIA BUSINESS PLAN
Social Media Business Plan

Goals &
Objectives

Competitive
Analysis

Audience
Analysis

Content
Planning

Select
Platforms

Measure
&
optimize

Create
content

Establish a brand
presence

Promote
your
network
Goals & Objectives
• What are they & how do you achieve them?
•
•
•
•

Goal: broad primary outcome1
Strategy: the approach you take to achieve a goal
Objective: a measureable step you take to achieve a strategy
Tactic: a tool you use to achieve a strategy

1 Forbes
Goals & Objectives

1 http://searchenginewatch.com/article/2202307/Social-Media-ROI-How-To-Define-a-Strategic-Plan
Goals & Objectives
• Strategic Planning Steps1
1.
2.
3.
4.
5.
6.
7.

Select Scope (department, business function)
Identify business goals (specific to the scope)
Define social media mission / purpose
Define social media goals
Define 1-2 objectives related to each goal
Choose tactics for each goal
Determine how you’ll measure each tactic

1 http://searchenginewatch.com/article/2202307/Social-Media-ROI-How-To-Define-a-Strategic-Plan
Audience Analysis
• Key considerations:
• General
• Primary and secondary audiences

•
•
•
•
•

Demographics
Interests
Needs
Expectations
Relationship with your brand/organization

• Other considerations (as they apply)
• Technical background
• Consumer behavior

• Continue learning throughout process
Audience Analysis

1 http://searchenginewatch.com/article/2202307/Social-Media-ROI-How-To-Define-a-Strategic-Plan

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Social Media Overview

  • 3. What is Social Media? http://www.youtube.com/watch?v=0eUeL3 n7fDs
  • 4. What is Social Media? “Online technologies and practices people use to share opinions, insights, experiences and perspectives with each other.”1 1 Wikipedia
  • 5.
  • 6. Social media have created a shift from vertical to horizontal communication on the web. What does this mean? Content is user-generated, and shared among peers (e.g., followers, fans), rather than generated from the top down.
  • 7. Social Media Conversation • The conversation is not organized, controlled or onmessage It is: • • • • • • Vibrant Emergent Fun Compelling Full of insights
  • 8. Social Media & Public Relations • • • Social networks have fundamentally changed the landscape of PR It’s essential to listen in order to facilitate conversations between organizations & stakeholders Offers a more direct, trusted line of communication
  • 9.
  • 11. Social Media Business Plan Goals & Objectives Competitive Analysis Audience Analysis Content Planning Select Platforms Measure & optimize Create content Establish a brand presence Promote your network
  • 12. Goals & Objectives • What are they & how do you achieve them? • • • • Goal: broad primary outcome1 Strategy: the approach you take to achieve a goal Objective: a measureable step you take to achieve a strategy Tactic: a tool you use to achieve a strategy 1 Forbes
  • 13. Goals & Objectives 1 http://searchenginewatch.com/article/2202307/Social-Media-ROI-How-To-Define-a-Strategic-Plan
  • 14. Goals & Objectives • Strategic Planning Steps1 1. 2. 3. 4. 5. 6. 7. Select Scope (department, business function) Identify business goals (specific to the scope) Define social media mission / purpose Define social media goals Define 1-2 objectives related to each goal Choose tactics for each goal Determine how you’ll measure each tactic 1 http://searchenginewatch.com/article/2202307/Social-Media-ROI-How-To-Define-a-Strategic-Plan
  • 15. Audience Analysis • Key considerations: • General • Primary and secondary audiences • • • • • Demographics Interests Needs Expectations Relationship with your brand/organization • Other considerations (as they apply) • Technical background • Consumer behavior • Continue learning throughout process