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SOCIAL MEDIA MARKETING
– ‘FIRE YOUR PR NOW’
Author: Kevin Padiachy, University of Mauritius – MBA Cohort 09 -11
       Submitted as partial fulfillment for the module on Strategic Internet
Marketing




            You need a networking manager to build trust with
            both your online and offline customers
THE WORLD OF SOCIAL MEDIA
Pictures – Example : Flickr

Blogs Platforms

Video – Example: You Tube


Social Networks – Example: Bebo


SMS


Wiki – Example: Twiki


Live casting – Example: Kyte


Lifestreams – Example: Ping


Customer service Networks – Example :Yelp




                   The Power of the Long Tail of Internet Marketing
OBJECTIVE OF SOCIAL
            MEDIA MARKETING
Get Feedback on your products quickly and throughout the community
Get Engagement from the community through the networks they interact
online
•Provide product information online and dissemination is done by the users
themselves
•   Decrease the overall marketing budget of the business unit




                            Why choosing social media marketing?
HOW TO GET IT DONE ?
Examples of how to get it done online
Measure the content and quantity of blogs through
specialized software
Make use of social bookmarking sites such as Digg
Use Google to send news alerts on promotional tariffs
and services
Build a social network fan page
Create a You Tube channel to enhance viewer
interaction
Set up a Twitter account for news




         Don’t forget to make use of web analytics to measure
         your return on investment
WHY SOCIAL MEDIA WILL CHANGE MARKETING ?
             Why social networks?
             There are over 100 active social networks online presently

             The fifth P which is making a revolution to Marketing
             Products – Place – Promotion – Price - Participation


             The social marketing process is the fact that marketers get in
             touch with the customers in the online network space


             Who are the online customers? Almost everybody from
             individuals to corporations and marketing companies.


             The future lies in development of software that would enable
             users to synchronize between the online and offline world, i.e.
             to a successful bricks and clicks model




                      The future of marketing
SOME STATISTICS ON SOCIAL MEDIA USAGE
1.   Sites such as Linked In, MySpace and Facebook are changing from public
     profiles to platforms for communication, creativity, advertising, and even
     commerce.

2.    In 2007, roughly 37% of the US adult population used online social networking
     at least once a month and this figure is expected to reach 50% by 2011.

3.    Global online social network advertisement budget is growing by a factor of
     two from 2007 will grow 82% from 2007 to date.

4.   There are more than 80 million active users on Facebook.com
5.   Facebook is the 2nd most-trafficked social media site in the world (comScore)

6.   A Forester study in Jan 2007 shows that Facebook and other equivalent social
     networks inspire trust.




                            Why choosing social media marketing?
THE PROCESS OF SOCIAL MEDIA PARTICIPATION



   SOCIAL MEDIA
   AWARENESS                                Listen
                                         Measure
                                        Participate


              The Interaction of the stakeholders in Social Media
              Marketing
THE PUBLIC RELATIONS OPPORTUNITY


Conversations & Relationships
Social Media Optimization (SMO)
Google Search is the new front page
Search Engine Optimization (SEO)




           The Social Network Manager doing the job of the Public
           Relations Officer.
THE EMERGING CULTURE OF SOCIAL MEDIA MARKETING
SMM operates in an environment of complete transparency and veracity

SMM operates in a gift economy where knowledge is shared free of charge as
it is only in sharing that information gains in value.

SMM is a relationship rather than a campaign when we speak of traditional
marketing

SMM operates in a sphere which is customer or viewer controlled

Finally, SMM makes a bigger leap when online interaction also occurs offline –
this leads to referrals and subsequently positive impacts on sales of products
marketed online and/or sold offline.



                    Marketing must acknowledge the power today lies in the
                    hands of consumers
CONCLUSION

The most difficult aspect of Social Media Marketing
according to me remains the fact that marketers
must prepare themselves to face and manage
negative feedback while undertaking open dialogues
with their customers on a social network.




             The qualities of marketers and Social Network Managers
SOCIAL MEDIA MARKETING

I look forward to have your comments and see you on Facebook




                                Thank You!

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Social media marketing fire your pr now

  • 1. SOCIAL MEDIA MARKETING – ‘FIRE YOUR PR NOW’ Author: Kevin Padiachy, University of Mauritius – MBA Cohort 09 -11 Submitted as partial fulfillment for the module on Strategic Internet Marketing You need a networking manager to build trust with both your online and offline customers
  • 2. THE WORLD OF SOCIAL MEDIA Pictures – Example : Flickr Blogs Platforms Video – Example: You Tube Social Networks – Example: Bebo SMS Wiki – Example: Twiki Live casting – Example: Kyte Lifestreams – Example: Ping Customer service Networks – Example :Yelp The Power of the Long Tail of Internet Marketing
  • 3. OBJECTIVE OF SOCIAL MEDIA MARKETING Get Feedback on your products quickly and throughout the community Get Engagement from the community through the networks they interact online •Provide product information online and dissemination is done by the users themselves • Decrease the overall marketing budget of the business unit Why choosing social media marketing?
  • 4. HOW TO GET IT DONE ? Examples of how to get it done online Measure the content and quantity of blogs through specialized software Make use of social bookmarking sites such as Digg Use Google to send news alerts on promotional tariffs and services Build a social network fan page Create a You Tube channel to enhance viewer interaction Set up a Twitter account for news Don’t forget to make use of web analytics to measure your return on investment
  • 5. WHY SOCIAL MEDIA WILL CHANGE MARKETING ? Why social networks? There are over 100 active social networks online presently The fifth P which is making a revolution to Marketing Products – Place – Promotion – Price - Participation The social marketing process is the fact that marketers get in touch with the customers in the online network space Who are the online customers? Almost everybody from individuals to corporations and marketing companies. The future lies in development of software that would enable users to synchronize between the online and offline world, i.e. to a successful bricks and clicks model The future of marketing
  • 6. SOME STATISTICS ON SOCIAL MEDIA USAGE 1. Sites such as Linked In, MySpace and Facebook are changing from public profiles to platforms for communication, creativity, advertising, and even commerce. 2. In 2007, roughly 37% of the US adult population used online social networking at least once a month and this figure is expected to reach 50% by 2011. 3. Global online social network advertisement budget is growing by a factor of two from 2007 will grow 82% from 2007 to date. 4. There are more than 80 million active users on Facebook.com 5. Facebook is the 2nd most-trafficked social media site in the world (comScore) 6. A Forester study in Jan 2007 shows that Facebook and other equivalent social networks inspire trust. Why choosing social media marketing?
  • 7. THE PROCESS OF SOCIAL MEDIA PARTICIPATION SOCIAL MEDIA AWARENESS Listen Measure Participate The Interaction of the stakeholders in Social Media Marketing
  • 8. THE PUBLIC RELATIONS OPPORTUNITY Conversations & Relationships Social Media Optimization (SMO) Google Search is the new front page Search Engine Optimization (SEO) The Social Network Manager doing the job of the Public Relations Officer.
  • 9. THE EMERGING CULTURE OF SOCIAL MEDIA MARKETING SMM operates in an environment of complete transparency and veracity SMM operates in a gift economy where knowledge is shared free of charge as it is only in sharing that information gains in value. SMM is a relationship rather than a campaign when we speak of traditional marketing SMM operates in a sphere which is customer or viewer controlled Finally, SMM makes a bigger leap when online interaction also occurs offline – this leads to referrals and subsequently positive impacts on sales of products marketed online and/or sold offline. Marketing must acknowledge the power today lies in the hands of consumers
  • 10. CONCLUSION The most difficult aspect of Social Media Marketing according to me remains the fact that marketers must prepare themselves to face and manage negative feedback while undertaking open dialogues with their customers on a social network. The qualities of marketers and Social Network Managers
  • 11. SOCIAL MEDIA MARKETING I look forward to have your comments and see you on Facebook Thank You!