The document discusses how social media is changing communication and impacting non-profits. It notes that social media is about conversations, not tools or yelling the loudest. It allows for storytelling, relationships, and word of mouth. Statistics show many Canadians use social media. It also highlights how social media has helped non-profits with fundraising, empowering individuals, blending online and offline efforts, and recognizing supporters. While there are risks, non-profits can mitigate them with policies, social media teams, training, and planning. The key is integrating social media into efforts and not expecting overnight success.