Etiquette: Do’s: Don’ts: Cheese Whiz (Have a PERSONALITY for crying out loud!) a. Real > Professional b. What are three words that describe your online brand? c.An easy way to show personality? Use Emoji’s, Hashtags, & Gifs Behavioural Psychology a. The Liking Principle - what are you doing that makes people like you a little bit more? b. Reciprocity - what are you doing to help others? c. Social Proof - what are you doing to get reviews from customers?