Social learning framework - For Workplace Learning
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Making way for Informal, Collaborative Workplace Learning 1. Onboard Early - onto communities 2. Help build PLN - to listen to, reflect openly and share with 3. Encourage Working Out Loud - Leaders show the way 4. Make Sharing Easy - Make it easy to find, organize, update and share 5. Help build Performance Support - create, update, share, organize and find job aids 6. Recognize Sharing - Identify experts by their sharing index 7. Bring Consulted help to workplace
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Social learning framework - For Workplace Learning
- 1. Social Learning Framework (v0.3) Aparna Nagaraj, June 2014
- 2. Onboard Early Associate Profile Open Source Tech CoP Insurance CoP •CoPs – Per Technology, Domain, Customer, Geo, etc. •Learner auto-enrolled into 2 or more CoPs recommended by BU, Academy Auto-enroll to Communities of Practice •People in the same Domain •People in same Technologies Recommend communities that interest others with similar profile Ensure Daily Learning Flows • Encourage learners to post daily Learning nuggets to CoP • Encourage feedback via likes and comments Make communities mobile-discussion- friendly Example Profile: CoPs - Sponsored / Moderated by Academy, COE, BU
- 3. Make it easy Find information Share information Discuss Find what is happening Find answers to questions Find experts on subjects Make it easy to
- 4. Build Personal Learning Network Help learners build their PLN, based on their profile Auto-Follow •Seniors in BU •SMEs related to associate’s profile •Peers within team Recommend based on profile •Groups to join •People to follow •Hashtags to follow •Blog RSSFeeds to Subscribe
- 5. Encourage Working Out Loud Encourage sharing about their Workday •What they are working on each day •Offline discussion that triggered a thought •Problems they face •Ideas they get Encourage conversation •Feedback on other’s thoughts •Ideas to others’ problems •Gut feel on others’ ideas Use Microblogging Leaders Work out Loud
- 6. System capability Make Sharing Easy •Bookmarks - Resources found •Blog – Lessons learnt •Microblogs – Share an insight and trigger a discussion Make it easy to share •Job Aids - Solutions that worked •Learning paths – Resources that help in learning Make it easy to update, personalize, reuse Share from anywhere in a single click
- 7. Recognize Sharing • Ask & Answer • Comment and discuss • Share and trigger discussions • Reuse and share personalized artifacts • Number of people collaborated with to produce shared artifacts • Number of reuses of artifacts shared Define Experts from what they share System capable of identifying SME of CoPs by their sharing index Leaders and Teams find whom to approach for focused help
- 8. Bring Expert Consultation to Workplace When CoPs and Job Aids have already been used, yet insufficient Bring an SME to Workplace for Consulted help in solving a problem If SME recommends up-skilling the team as long term solution Provide a Learning Path to up-skill Formal Training as the last resort SME helps in updating / creating a job aid
- 9. Social Learning Framework Enable Workplace Learning Onboard Early to Communiti es Help build Personal Learning Networks Make sharing easy Encourage Working Out Loud Recognize Sharing Bring Expert Consultant to Workplace Learn from others, Reflect, Share to others Learn from what others share Share bookmarks, microblogs, comments with minimal clicks Leaders show the way Define SME by their sharing index Focused connect with SME
- 10. Make way for Social Learning Facilitate CoPs Help build PLN Let learning paths and content be personalized and rated by learner Make it easy to Find, Organize, Personalize and Share Recognize sharing Academy System BU Leaders Work out Loud Help create/update a repository of Job Aids
- 12. Workplace Learning - Need • Move to a new role • New domain, Technology, Customer • Join a project team Prepare for change • Find Solutions to complete work at hand In the Course of Work
- 13. Learning to prepare for change Recommend a Learning Path New to Project New Technology New Domain New Customer New To Role New Process New Responsibili ties Experienced members Learning Function Recommend CoPs, Team communities to - Join - Listen in - Learn from 1 2 Provide Daily Learning Flows to stimulate learning through the learning path 3 Personalize the Learning Path Undergo formal learning Suggest to Refine Learning Path 4 5 6 Learner
- 14. Learning in the course of work Search the internet, Ask a peer Try various options Solve the problem at hand Learnt by solving On facing a problem to solve, When the problem repeats in the future, in another team – How can a Self-Directed Learner make use of this? Build a Performance Support System
- 15. Performance Support For Self-Directed Learners
- 16. In the moment of Need Is a Community of Practice available to go to? 16
- 18. Solve It 18
- 19. Narrate Work Is there a knowledgebase to add a new job aid to? 19
- 20. Share Personal Learning Network – Is it easy to share to? Is Collaborative bookmarking available? 20