Nordic Intranet Summit 25-26 maj 2015
Smile / Susanne Hultén - Hur 41 tandvårdskliniker kombinerar socialt intranät och ledningssystem
Under 2014 införde Sveriges största privata tandvårdskedja Smile ett socialt intranät med tillhörande ledningssystem för landets 24 kliniker. Under samma år blev även sammanslagningen med Norges största privata tandvårdskedja Colosseum ett faktum. Detta ställde nya krav på ett högpresterande intranät. Hör Susanne från Smile berätta om hur man antog utmaningen och om det fortsatta arbetet med att få med hela företaget på resan.
2. • Nordens största privata tandvårdskedja
• 41 kliniker (24 i Sverige) - 460 behandlingsstolar
• 800 medarbetare (500 i Sverige)
• Smile Tandvård I Sverige
• Colosseum i Norge och Danmark
Kort om oss:
3.
4. • 2 intranät ska bli ett
• kort tidsperiod för implementering
• 2 företagskulturer
• 24 kliniker I Sverige i steg 1
• kunskapsintensiv miljö med hög
speialistkompetens
• snabb tillgång till info i den kliniska
vardagen
Utmaningen
5. • förstudie-enkäter och intervjuer
• skarp lansering 8 februari 2015
• ca 75% klart vid lansering
• gamla intranäten kvar under en period
• utbildning ute på klinikerna
Hur gjorde vi?
16. Lärdomar
• allt behöver inte finnas i intranätet- hänvisa!
• titta hela tiden på användarnyttan
• fokusera på sök
• använd ”early adopters”
• ledningen måste vara engagerad
• utbildning och uppmuntran
• berätta vilken egen nytta som användaren
har av intranätet.
• identifiera eftersläntare
• ha kul!
Where are we today (Movie from several clinics)
The Colosseum Smile group is a Scandinavian dental chain that started with one clinic in Norway 1986.
We are owned by two investment funds and founders. Since the largest investor, IK Investment Partner joined in 2010 we have grown from 20 to 90 mill Euros. Revenue 2015 will be above €90 000 000. Today we run 41 clinics, (460 operatory), 800 employees (180 GP, 35 specialists, 110 hygienists).
Our vision to provide the best dentistry… has lead us to develop the Scandinavian dental market through consolidation. We fight with quality not with the lowest prices which is another niche, but not ours.
The Scandinavian dental market mainly consists of small old clinical practices and (especially in Sweden) a large public one, which of a majority are declining. Today there is no other large private player similar to us. The total market turn over is some were around 6 bill euro.
So if we are the only large player today and our market chair is “only” 1,5 % so far... You might find the answer to what we are doing.
Where are we today (Movie from several clinics)
The Colosseum Smile group is a Scandinavian dental chain that started with one clinic in Norway 1986.
We are owned by two investment funds and founders. Since the largest investor, IK Investment Partner joined in 2010 we have grown from 20 to 90 mill Euros. Revenue 2015 will be above €90 000 000. Today we run 41 clinics, (460 operatory), 800 employees (180 GP, 35 specialists, 110 hygienists).
Our vision to provide the best dentistry… has lead us to develop the Scandinavian dental market through consolidation. We fight with quality not with the lowest prices which is another niche, but not ours.
The Scandinavian dental market mainly consists of small old clinical practices and (especially in Sweden) a large public one, which of a majority are declining. Today there is no other large private player similar to us. The total market turn over is some were around 6 bill euro.
So if we are the only large player today and our market chair is “only” 1,5 % so far... You might find the answer to what we are doing.