Learn about Smarter Working and following Bricks, Bytes and behaviours can help organisations successfully implement their own new ways of working initiatives.

1. Simply Smarter Communications™
Richard Rogers
Head of B2B Marketing, Europe & Africa

2. CONFIDENTIAL • EVOLVE 2.0 •
• UK Office
• US HQ Office,
Santa Cruz
• Europe &
Africa Smarter
Working Policy
• Global Smarter
Working Policy
• German Office
Plantronics Smarter Working Journey
• Netherlands
Office
• Spanish Office

3. Simply Smarter Communications™
Characteristics of Modern Work

4. CONFIDENTIAL • EVOLVE 2.0 •
Most Employees Work Off-site Some of the Time
11/02/2015 4
Opportunity for real estate rationalisation and to re-think workspaces

5. CONFIDENTIAL • EVOLVE 2.0 •
Collaborating More Than Ever
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
11/02/2015 5
Right tools, workspaces and training required for productive virtual collaboration

6. CONFIDENTIAL • EVOLVE 2.0 •
Limitations of Text-Based Communication
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
11/02/2015 6
The “phone” is still a critical business tool

7. CONFIDENTIAL • EVOLVE 2.0 •
Still a Need to Meet Face-to-Face
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
11/02/2015 7
Opportunity to optimise workspaces for the most effective F2F encounters

8. CONFIDENTIAL • EVOLVE 2.0 •
Modern Work Trends – PLT Opportunity
11/02/2015 8
Driving
Needs
“In the
Office”
Working off-site
some of the time
Increasing virtual
collaboration
Phone critical for
resolving business
issues
Face-to-Face
meetings are
important for
certain activities

9. Simply Smarter Communications™
Implementing a Simply Smarter Office

10. CONFIDENTIAL • EVOLVE 2.0 •
Simply Smarter Office Goals
11/02/2015 10
Cost savings from
reduced real estate
Attraction and
retention of talent
More agile and
responsive business
Safeguarded business
continuity
Employee wellbeing
Increased productivity of
employees
Upgraded management
culture
Improved collaboration
Reduce Attrition

11. CONFIDENTIAL • EVOLVE 2.0 •
“Bricks”
Work Spaces
“Bytes”
Unified
Communication
& Collaboration
“Behaviour”
Manager &
Associate Skills
Foundations of a Simply Smarter Office Implementation
11/02/2015 11
Allowing associates to work where & when they are most
productive, cost-effective and environmentally respectful.

12. CONFIDENTIAL • EVOLVE 2.0 •
Work Space Zones for Productive Information Work
11/02/2015 12
“Bricks”Concentrate
•Focused
individual work
•Quiet, enclosed
space
•Private
Collaborate
•Group
discussions
•Presentations
•Audio / video
conferencing
•Brainstorming
sessions
•Formal meeting
area
•Stimulating
Contemplate
• Taking time out
•Comfortable
•Re-energizing
Communicate
•Mixture of face-
to-face and
virtual
collaboration /
communication
•Superb acoustic
shielding
•Fixed or flexible
desk space

13. CONFIDENTIAL • EVOLVE 2.0 •
New Office Work Spaces
11/02/2015 13
“Bricks”
“Collaborate”
“Contemplate” “Communicate”
“Concentrate”

14. CONFIDENTIAL • EVOLVE 2.0 •
Noise & Lack of Speech Privacy = Biggest Complaint of Office Workers
11/02/2015 14
Disrupts
Concentration
Decreases
Productivity
Increases
Stress
Source: Acoustical Analysis in Office Environments Using POE Surveys, University of California,
Berkeley’s Center for the Built Environment (2007)
“Bricks”

15. CONFIDENTIAL • EVOLVE 2.0 •
Low Awareness of Office Noise Issue Amongst Managers
11/02/2015 15
70% of office workers believe their
productivity would be higher if their
environment was less noisy
81% of managers are
unconcerned about office noise
Source: American Society of Interior Designers (ASID)
“Bricks”

16. CONFIDENTIAL • EVOLVE 2.0 •
Common sources of Noise Pollution impacting
Employee Productivity:
• Noise infiltrating across a more open office due
to less physical barriers
• Lack of sound absorption materials used in
office design on ceilings, floors & walls:
– Noise leaking from meeting rooms
– Noise reverberating off the ceilings / glass walls
• Speech being too intelligible in the office:
– Office being too quiet
– Lack of private spaces
– Workstation design (reduced height of partitions)
– No management of variable noise levels
Acoustic Challenges Inside the “New” Office
11/02/2015 16
“Bricks”

17. CONFIDENTIAL • EVOLVE 2.0 •
• Objective – to provide:
– Superb acoustic performance for a optimal working
environment
– Comfort
– Concentration, especially in open plan areas
Based on Acoustics “ABC”
• Absorption
– The use of specialised products to absorb the sound
energy that hits them and reduce unwanted reflected
sound energy.
• Blocking
– The introduction of vertical barriers between the
noise source and listener to block the sound from
one to the other.
• Cover
– The use of a computer generated random sound that
covers or masks unwanted sound.
Acoustic Shielding in the New Office
“Bricks”

18. CONFIDENTIAL • EVOLVE 2.0 •
3-to-1 Site Building Rationalisation
11/02/2015 18
Property Rationalisation - 47,440 Sq ft to 21,154Sq ft
Reduced Carbon Footprint - Heat recovery System which is 45%
more fuel efficient
“Bricks”

19. CONFIDENTIAL • EVOLVE 2.0 •
Unified Communication & Collaboration Tools
11/02/2015
“Bytes”

20. CONFIDENTIAL • EVOLVE 2.0 •
Smarter Working Collaborations Challenges
11/02/2015 20
Dispersed Workforce
More
Diverse
Employee
Needs
Unpredictable
Background
Noise
Accurate
Presence
Status
Increasing virtual collaboration
Longer
Calls
Multiple
“Phone”
Devices
Joining
Conference
Calls
“Bytes”

21. CONFIDENTIAL • EVOLVE 2.0 •
• Comprehensive portfolio covering multiple use cases
More Diverse Employee
Needs
• Advanced noise cancelling microphones for enhanced
intelligibility
Unpredictable Background
Noise
• Synchronised presence across multiple phone devices
and softphones
Accurate Presence
• Lightweight, ergonomically designed audio devices for
maximum comfort
Longer Calls
• Integrated call management across multiple phone
devices
Multiple Phone Devices
• InstantMeeting for one-touch joining of conference
calls from a PC or mobile device
Joining Conference Calls
Solving Challenges with Plantronics Audio Devices
11/02/2015 21
“Bytes”

22. CONFIDENTIAL • EVOLVE 2.0 •
Fixed Desk Worker
•Fixed workstation
•In the office 4-5 days a
week
•~56% of employees*
Flexible Desk Worker
•Works from a hot-desk
•In the office typically 3
days week or less
•~27% of employees*
Mobile Professional
•Works from a hot-desk
•In the office typically 1
day a week or less
•~17% of employees*
Types of Workers in the Office Environment
2/11/2015 22
* SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
“Bytes”

23. CONFIDENTIAL • EVOLVE 2.0 •
Plantronics Audio Devices - Essential Collaboration Tools
11/02/2015 23
Voyager Legend UC
Mobile Professional
Blackwire 700
Mobile Professional
Savi 700 Series
Fixed or Flexible Desk
Worker
Savi 440
Flexible Desk Worker
“Bytes”
“Communicate”
“Communicate”
CS500 Series
Fixed Desk Worker
“Communicate”
“Communicate”
“Concentrate”
“Collaborate”
Calisto P620
Mobile Professional

24. CONFIDENTIAL • EVOLVE 2.0 •
Delivering Superior User Experiences with Contextual Intelligence
“Bytes”

25. CONFIDENTIAL • EVOLVE 2.0 •
WHAT AM I
CONNECTED TO?
WHERE?
AVAILABLE?
WHO?
HOW CLOSE?

26. CONFIDENTIAL • EVOLVE 2.0 •
Answering Calls
Lync Smarter Presence
SmartLock
Contextual Intelligence in Action
26
“Bytes”

27. CONFIDENTIAL • EVOLVE 2.0 •
Enabling Successful Audio Device Deployments (SPOKES 3.0)
“Bytes”
Plantronics Manager
Pro
Plantronics Manager
Lite
FW/SW Updates + Scheduling
Settings Profiles
Lock Settings Capability
User Groups
Inventory Management
(native)
Inventory Management (using
WMI)
Comprehensive Reporting Limited Reporting (using WMI)
IT Troubleshooting Capability N/A
Plantronics Hub
Remote Call Control &
Media Management
Manage Settings
Update Manager
Battery & Mute Status
Indicator
Windows & Mac support

28. CONFIDENTIAL • EVOLVE 2.0 •
Plantronics InstantMeeting
• Automatically identifies conference
calls in your calendar
• Reminds you minutes before your
conference call is to start
• Joined the meeting automatically
including all the codes
• Instantly re-connected dropped calls
• Available for:
– iPhone
– Android
– Windows Phone
– Outlook (Skype / Lync)
11/02/2015 28
Download from:
instantmeeting.plantronics.com
“Bytes”

29. CONFIDENTIAL • EVOLVE 2.0 •
UC Toolkit – Expert Audio Device Deployment Resource
“Bytes”

30. CONFIDENTIAL • EVOLVE 2.0 •
Why is it Important?
• Simple
• Service Deflection
• Reduces calls to IT
• Reduces cost, saves time
Customer Support:
• Industry Leading
• Global Live agents
• 24/7 online self-help
• 126 languages supported
• Video Set up guides most headsets/UC
and soft phone systems
• Proactive product replacement*
Plantronics Customer Support
83%
‘highly satisfied’
customers
78%
first time
resolution
Technical Assistance
Centre (TAC)
* within 24 hours
11/02/2015 30
“Bytes”

31. CONFIDENTIAL • EVOLVE 2.0 •
• Business Communication Training to maximise
“voice presence” [Speech Impact Training]
• Associate & manager training for remote
working and effective leveraging of new work
spaces [e-Work Online Training]
• Comprehensive IT training on new UC-based
collaboration tools [UC Toolkit]
• Work space satisfaction monitoring and
development [Leesman Index]
Behaviours – New Manager & Associate Skills
11/02/2015 31
“Behaviours”

32. CONFIDENTIAL • EVOLVE 2.0 •
Smarter Working Achievements So Far
11/02/2015 32

33. CONFIDENTIAL • EVOLVE 2.0 •
THE Definitive Guide to Smarter Working
11/02/2015 33

34. CONFIDENTIAL • EVOLVE 2.0 •
• Trends in the modern work provide organisations the opportunity to
rationalise their real estate and optimise their work space for Smarter
Working.
• Plantronics has seen significant benefits from implementing Smarter
Working.
• The Smarter Working Manifesto is your guide to a successful
implementation including lessons learnt and essential tools.
• Plantronics Audio devices, service and software are essential tools in
the new Simply Smarter Office.
In Summary
11/02/2015 34

35. CONFIDENTIAL • EVOLVE 2.0 •