The document discusses implementing a "Simply Smarter Office" through modernizing workspaces and communication tools. It highlights trends like remote working, need for collaboration, and face-to-face meetings. The implementation focuses on optimizing physical workspaces ("Bricks"), unified communication tools ("Bytes"), and training for new skills ("Behaviors"). New audio devices from Plantronics are presented as essential tools for clearer communication. The Simply Smarter Office aims to increase productivity and satisfaction through cost savings, responsiveness, and employee well-being.
2. Our Mission
Delight our Customers with an
Exceptionally Simple and Smarter
Communications Experience
Through exemplar application of Smarter Working in the
new EMEA HQ Office based in the UK
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4. Most Employees Work Off-site Some of the Time
Opportunity for real estate rationalisation and to re-think workspaces
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5. Collaborating More Than Ever
Right tools, workspaces and training required for productive virtual collaboration
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
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6. Limitations of Text-Based Communication
The “phone” is still a critical business tool
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
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7. Still a Need to Meet Face-to-Face
Opportunity to optimise workspaces for the most effective F2F encounters
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
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8. Modern Work Trends – PLT Opportunity
Increasing virtual
collaboration
Working off-site
some of the time
Phone critical for
resolving business
issues
Driving
Needs
Face-to-Face
meetings are
important for
certain activities
“In the
Office”
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10. Simply Smarter Office Goals
Cost savings from
reduced real estate
Attraction and
retention of talent
More agile and
responsive business
Safeguarded business
continuity
Employee wellbeing
Increased productivity of
employees
Upgraded management
culture
Improved collaboration
Reduce Attrition
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11. Foundations of a Simply Smarter Office Implementation
“Bricks”
Work Spaces
“Bytes”
Unified
Communication
& Collaboration
“Behaviour”
Manager &
Associate Skills
Allowing associates to work where & when they are most
productive, cost-effective and environmentally respectful.
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12. “Bricks”
Work Space Zones for Productive Information Work
• Focused
individual work
• Group
discussions
• Taking time out
• Mixture of faceto-face and
virtual
collaboration /
communication
• Presentations
• Private
• Formal meeting
area
• Stimulating
• Comfortable
• Re-energizing
Communicate
• Brainstorming
sessions
Contemplate
• Quiet, enclosed
space
Collaborate
Concentrate
• Audio / video
conferencing
• Superb acoustic
shielding
• Fixed or flexible
desk space
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13. “Bricks”
New Office Work Spaces
“Contemplate”
“Communicate”
“Collaborate”
“Concentrate”
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14. Acoustic Shielding in the New Office
“Bricks”
• Objective – to provide:
– Superb acoustic performance for a optimal working
environment
– Comfort
– Concentration, especially in open plan areas
Based on Acoustics “ABC”
• Absorption
– The use of specialised products to absorb the sound
energy that hits them and reduce unwanted reflected
sound energy.
• Blocking
– The introduction of vertical barriers between the
noise source and listener to block the sound from
one to the other.
• Cover
– The use of a computer generated random sound that
covers or masks unwanted sound.
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15. Early Results - 3-to-1 Site Building Rationalisation
“Bricks”
Property Rationalisation - 47,440 Sq ft to 21,154Sq ft
Reduced Carbon Footprint - Heat recovery System which is 45%
more fuel efficient
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16. “Bytes”
Unified Communication & Collaboration
Full Spectrum of Collaboration Tools
Where Voice is CRITICAL
Web
Conferencing
Audio
Conferencing
Video
Conferencing
Web
Training
PC/
Softphone
IM w/
Presence
Desktop
Sharing
Deskphone
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17. “Bytes”
New
“Communicate”
New
“Communicate”
“Communicate”
Plantronics Audio Devices - Essential Collaboration Tools
New
CS500 Series
Flexible Desk Worker
Fixed Desk Worker
“Collaborate”
New
“Communicate”
Savi 440
Fixed or Flexible Desk
Worker
“Concentrate”
Savi 700 Series
Blackwire 435
Calisto P420
Blackwire C420
Mobile Professional
Mobile Professional
Mobile Professional
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18. “Bytes”
The Plantronics Audio Device Advantage
• Multi-Device Capability
– “Unified Telephony”
– “Smarter Presence”
• Ergonomics
– Allows more natural upper body & head
movements to reduces neck & back Pain
• Efficiency
– Hands free multi-tasking
• Audio Experience
– Background noise cancelling microphone for
enhanced intelligibility
– High-Definition Voice (Wideband) for more natural
sounding voice calls
• Mobility
– Collaboration with colleagues
– Move to quiet space for private calls
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19. Behaviours – New Manager & Associate Skills
“Behaviours”
• Business Communication Training to maximise
“voice presence.”
• Associate & manager training for remote
working and effective leveraging of new work
spaces.
• Comprehensive IT training on new UC-based
collaboration tools.
• Work space satisfaction monitoring and
development
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23. Leesman index - LMI
capture building
demographics
productive activities
image
culture
tailor business
demographics
workplace
features
emotional connection
(engagement)
Leesman Index
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24. Key IT Challenges in UC Audio Device Deployments
– Providing each employee with the right audio device for their specific
functional job responsibilities
• Executives
• Managers
• Office Employees
• Mobile Professionals
• Home Workers
– Understanding muti-device capabilities and needs, as well as wireless
audio device and office implications
– Determining the right support coverage, process and tools to meet
adoption goals and ongoing employee satisfaction
– Optimising ROI through high adoption and on-going employee
satisfaction
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25. Plantronics UC Toolkit
Portfolio of IT best
practices, recommendations and
tools
Customised tools for many
Plantronics UC audio devices
Collective wisdom of
customers lessons learned
Aligned with a common approach
to technology integration
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26. Address Smarter Working Pain Points
Cultural Resistance
Fear of Change
Managing Remote Workers
• “How do I manage a team I can’t see?”
– Establish Trust
– Set Clear Expectations
– Manage Performance
– Conflict Management
– Build Agreements
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27. “teaching skills for a new way of working”
Industry leaders dedicated to developing and deploying highly interactive,
web-based training for the virtual workplace
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28. Virtual Interaction is Fundamentally Different
Voice Only
Voice Only
Face-to-Face
Message
7%
Tone of
Voice 38%
Message
13%
Tone of Voice
87%
Body
Language
55%
Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California.
Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Journal of personality and social psychology 6(1): 109-114.
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29. Driving your “Audio Presence”
• Beyond voice transmit/receive
• Being understood (content)
• Engagement and impact (results)
• How your voice works
• Lungs and cords ... keeping them fit
• Pitch – tone – pace – power – inflection pause
• Storytelling
• The art of powerful conversations
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31. Office Worker Collaborations Challenges
Working with dispersed
colleagues
Unpredictable
background
noise
Accurate
presence
status
Increasing virtual
collaboration
Longer calls
(comfort &
talk time)
Multiple
“phone”
devices
Office-based work
Privacy
Technology
complexity
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32. Types of Workers in the Office Environment
Fixed Desk Worker
• Fixed workstation
• In the office 4-5 days a
week
• ~56% of employees*
Flexible Desk Worker
• Works from a hot-desk
• In the office typically 3
days week or less
• ~27% of employees*
Mobile Professional
• Works from a hot-desk
• In the office typically 1
day a week or less
• ~17% of employees*
* SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
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33. New Plantronics Office Audio Devices
CS500 Series
Fixed Desk Worker
Savi 700 Series
Fixed or Flexible
Desk Worker
Savi 440
Flexible Desk Worker
Blackwire 435
Mobile Professional
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34. CS & Savi Wireless Range – Simplicity
For Ease-of-Use:
– Answer calls from headset
– Few, intuitive buttons for simple volume adjustment, mute functionality
and call answer / end
– Easy magnetic docking to ensure headset is properly docked and charging
Single button for volume
up/down & tap to mute
Tap to call answer/end
Elegant Docking
Magnets draw product to
charging contacts
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35. CS & Savi Wireless Range – DECT Wireless
For Productive Mobility:
– DECT technology is WiFi friendly which eliminates any interference from
other wireless technology in the office while on a call
– Up to 120 metre range enables in office collaboration with co-workers or
ability to find a quiet office space for private calls
– Adaptive power technology to maximise talk time
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36. CS & Savi Wireless Range – Acoustic Intelligibility
For Superb Call Clarity:
– Background noise cancelling
microphone for enhanced
intelligibility
– Supports High-Definition Voice
(Wideband) for more natural
sounding voice calls
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37. CS & Savi Wireless Range – Audio Ergonomics
For maximum comfort during long calls:
– Ultra-lightweight convertible headset - only 21g in over-the-ear
configuration
– Multiple wearing styles for maximum comfort
– Noise @ Work compliant* to reduce exposure to high sound levels during
the working day
*Following models are N@W compliant – CS510 / CS520 / W440 / W740 / W710 / W720
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38. CS500 Series – For Fixed-Desk Workers
The CS500 Series is the wireless headset system that perfectly
augments the deskphone in today’s office.
Connects to and Manages calls from:
CS510
CS520
Proposition Highlights
• Ultimate simplicity –
perfect 1st headset
• Choice of convertible
and OTH wearing style
• Base supports multiheadset conferencing
CS540
* C510/520 OTH models only
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39. Savi 440 – For Flexible Desk Workers
The Savi 440 is the only portable DECT wireless headset system in the
market for users making PC-based calls.
Proposition Highlights
• Unique portable DECT
dongle solution
• Hot swappable battery*
• Carrying pouch for use
on-the-go
*additional battery sold separately
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40. Savi 700 Series – For Fixed or Flexible Desk Workers
The Savi 700 Series is the multi-device wireless headset system that
helps users easily manage mobile, desk phone and PC calls.
W710
W720
W730
W740
Proposition Highlights
• Unified Telephony
• Smarter PC softphone
presence status
• Choice of premium
wearing styles
• Hot swappable battery
(W740)*
• Modular design
• Advanced audio mixing
• Base supports multiheadset conferencing
*additional battery sold separately
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41. Blackwire 435 - For the Mobile Professional
-
Convertible USB headset provides mono
or stereo wearing options
Discrete design that is hair style, glasses
and webcam friendly
Answer/end/mute controls with inline
mute and call status lights
Noise-cancelling microphone
Wideband for best PC audio telephony
Dynamic EQ stereo automatically
adjusts for voice and multimedia use
Includes durable travel case
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43. In Summary
• Trends in the modern work provide organisations the opportunity to
rationalise their real estate and optimise their work space for Smarter
Working.
• Plantronics and our partners provide a comprehensive set of tools to
help organisation transform their workspace.
• Plantronics Audio devices and software are essential tools in the new
Simply Smarter Office.
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A2007study on Work Topology by Vitra identified seven productive information work behaviours.These behaviours were an important consideration as we were re-thinking our own workspaces for the new office.As a result we create the four work space zones you can see on the slide – concentrate / collaborate / contemplate / communicate to support distinct tasks as illustrated in the slide.
Here are some example picture of how the workspaces come to life.
Voice is the most fundamental form of collaboration
Multi-Device Capability“Unified Telephony” - connect to PC softphone / deskphone or mobile through a single device.“Smarter Presence” – softphone presence will be updated automatically whether on a deskphone, mobile, or PC callErgonomicUpper back Muscle tension can be reduced by up to 31%* reducing instances of muscular-skeletal disorder and fatigueEfficiencyBe able to answer all calls, and perform multiple tasks and actions at the same time, quickly and easily and increase productivity by up to 43%**Audio ExperienceImprove the quality of sound for both you and your caller through advanced background noise cancellation.MobilityMove around your office with a wireless solution, effortlessly collect information, find a quiet spot or consult with colleagues and never miss an important call again
The Leesman Index, measures employee satisfaction and engagement with the workspaces provided for them .It provides a systematic approach to the collection, analysis and benchmarking of “workplace satisfaction” data.Amongst other things it also allows companies to: Benchmark the effectiveness of their workplace. Provide design teams with valuable insights to areas of common concern Creates a sense of the design process being fully inclusive amongst surveyed staffWhen conducted pre and post-change, provides quantifiable and scalable improvement measurement
The survey then reports on how well the environment supports different aspects of their work and captures their satisfaction with the physical features of the space.
Plantronics developed the UC Toolkit to address the common challenges our customers were experiencing when deploying UC audio devices. In this slide you can see a summary of some those challenges which included:1) Equipping their employees with the right device for their role. As you can imagine the needs of an office-based workers are very different from a mobile professional.2) Understanding more advanced audio device technology including multi-device capability and wireless.3) Determining the right support coverage, process and tools for their employees.4) Driving the adoption of audio devices in their organization Successfully addressing these issues would help minimize the support impact on IT and would help drive to the organization's UC implementation ROI goals.
These key studies point out that the biggest single barrier to adopting a new ways of working is “cultural resistance.”Most of this resistance is coming from middle managers and their fear of losing control of their staff. They fear giving up the sense of control that comes from being able to watch their staff work ….“how do I know they’re working if they can’t be seen.”Our research shows that for teams to work effectively they must acquire additional skills and make many more explicit agreements about how they will work together. These core competencies are social skills such as conflict management, information sharing, performance management and measurement, building trust, and setting expectations and building agreements. These are so called “soft” skills. But as one of our most experienced IT colleagues puts it: “The soft stuff is the hard stuff.”
However, the office worker faces many challenges which Plantronics has the opportunity to help address with our audio devices and solutions.There are numerous challenges with working with dispersed colleagues, increased virtual collaboration and office-based work in general some of which you can see listed in the slide.
For new products we consider use cases and needs to address the challenges I have just covered in the context of 3 types of worker typically found in the office environment.The first type of worker is the “Fixed Desk Worker” who has a fixed workstation and is typically in the office 4-5 days a week.The next type of worker is the “Flexible Desk Worker” who works from a “hot desk” and maybe in the office up to 3 days a week or less.The final type of worker is the Mobile Professional who again works from a “hot desk” and is usually in the office just 1 day a week or less.
I am delighted to introduce to you all 4 stunning new products from Plantronics to address the challenges of today’s Office Workers:The elegant CS500 series wireless solution for the Fixed Desk WorkerThe portable Savi 440 wireless solution for the Flexible Desk WorkerThe versatile Savi 700 series wireless solution for either the Fixed or Flexible WorkerThe discrete Blackwire 435 corded solution for the Mobile Professional Worker
Before diving into some specifics on the products I would like to cover the key attributes which underpin the new CS & Savi wireless product families.The first attribute is “Simplicity.”With the new systems you get headsets designed for ease-of-use with intuitive button controls and elegant, magnetic docking to make sure the headset is always properly docked and charging.
The next attribute is” DECT Wireless” which enables truly productive mobility.DECT technology is WiFi friendly which eliminates any interference from other wireless technology in the office while on a call.It delivers up to 120 metre range which enables in office collaboration with co-workers or the ability to find a quiet office space for private calls.The products also have adaptive power technology to maximise talk time.
The next attribute is ”Acoustic Intelligibility” for superb clarity while on calls.All the products have advanced background noise cancelling microphone for enhanced intelligibility and support High-Definition Voice or Wideband audio for more natural sounding voice calls.
The final attribute is superb Audio Ergonomics that delivers maximum comfort during calls.Each system has an ultra-lightweight convertible headset weighing just 21g in over-the-ear configurationEach system has multiple wearing styles for maximum comfortA number of models are Noise @ Work compliant* to reduce exposure to high sound levels during the working day
The first new product I would like to introduce to you is the new wireless CS500 series.This is the perfect first headset system to compliment existing desk phones in the office.It has a choice of wearing styles to suite user preferences.The base also supports multi-headset conferencing that enables users to simply conference in up to 3 additional headsets of the same wearing style for enhanced collaboration.
The next product in the new line up is the Savi 440. The Savi 400 range is the only portable DECT dongle solution in the market and is designed for the Flexible Desk Worker for PC-based voice communication.With the Savi 440 model we have added the premium version of the new lightweight, convertible headset design which has hot, swappable battery functionality for unlimited talk time. Please note that the additional battery is sold separately as an accessory.
The Savi 700 is the next generation of our highly successful Savi Office family of products.The Savi 700 is now a true Unified Telephony Platform. Users can now manage calls from a mobile, PC or deskphone through a single device.When used in combination with our software users can now enjoy “Smarter Presence.” This means then no matter which of the 3 phone devices you are using your PC softphone status with be updated to show you are busy when in a call. This feature currently supports Skype and Microsoft OCS / Lync softphones with more platforms to be added later in the year.The W740 model includes the same new premium convertible headset design which we introduced on the Savi 440 with hot, swappable battery functionality. Again, the additional battery is sold separately as an accessory.The Savi 700 base has a modular design which allows users to change or add additional headsets using the same base system which is ideal for use in a hot-desking environment.5) Lastly, the product supports advanced mixing between 2 of the 3 phone devices at the same time and the base also supports the capability to conference additional headset to it as per the CS500.
We are also excited to announce a new addition to the corded Blackwire family – the Blackwire 435 for the mobile professional which connects to the PC only.The product is a convertible USB headset with mono or stereo wearing options.It is a discrete design that is hair style, glasses and webcam friendly.It has intuitive answer/end/mute controls with an inline mute and helpful call status lightsIt has a noise cancelling microphone to cut out unwelcomed background noiseIt support wideband audio for the best PC audio telephonyIt has a dynamic EQ feature that optimizes voice quality when on calls and automatically adjusts EQ settings for high quality music or multi-media playbackAnd finally it includes a durable travel case that fits nicely into your laptop bag.