The SITA 2016 Baggage Report highlights a 1.6 billion growth in passengers and a decrease in the rate of mishandled bags, achieving an 80.6% global passenger load factor in 2015. Improvements were noted in baggage handling, with a focus on the increasing implementation of self-service bag drop options and the development of real-time baggage recovery services using technology. Passenger preferences indicate a strong demand for enhanced baggage management and service initiation in airports.

1. SITA 2016 Baggage Report
Nick GATES
Baggage Portfolio Director

2. 2
+1.6BN PASSENGER GROWTH, WITH
MISHANDLED BAGS RATE DECREASE
Global
passenger
load factor in
2015: 80.6%
| 2016 Baggage Report | Confidential | © SITA 2016 |

3. 3
2003-2015: PERFORMANCE IMPROVEMENTS
| 2016 Baggage Report | Confidential | © SITA 2016 |

4. 4
IMPROVING LONG TERM REGIONAL TRENDS
-53%
-54%
-34%
2007-2015
Data sources:
Europe: 2007-2013 Association of European Airlines. 2014-2015 SITA
North America: Airlines for America
Asia: Association of Asia Pacific Airlines
| 2016 Baggage Report | Confidential | © SITA 2016 |

5. 5
-49% REDUCED COST FOR EACH
MISHANDLED BAG PER PASSENGER
| 2016 Baggage Report | Confidential | © SITA 2016 |

6. SITA 2016 BAGGAGE REPORT
SHORT-TERM KEY FINDINGS
CUSTOMER ADVISORY BOARD
9-10 April 2014 - Rio

7. 7
10% REDUCTION IN MISHANDLED BAGS
| 2016 Baggage Report | Confidential | © SITA 2016 |

8. 8
2015 DELAYED, DAMAGED OR LOST BAGS
| 2016 Baggage Report | Confidential | © SITA 2016 |

9. 9
2015 REASONS FOR DELAYED BAGS
| 2016 Baggage Report | Confidential | © SITA 2016 |

10. SITA 2016 BAGGAGE REPORT
2015 IT SURVEYS - BAGGAGE TRENDS
CUSTOMER ADVISORY BOARD
9-10 April 2014 - Rio

11. PASSENGERS PREFER STAFFED BAG-DROP
11 | 2016 Baggage Report | Confidential | © SITA 2016 |

12. BAGGAGE SELF-SERVICE OPTIONS TO
INCREASE RAPIDLY
12
Today By 2018
Bag drop
(unassisted)
Bag drop
(assisted)
Bag Tag
Printing
37% 48% 78% 90%
17% 18% 74% 72%
36% 42% 77% 88%
% of airlines/airports implementing baggage self-service initiatives
| 2016 Baggage Report | Confidential | © SITA 2016 |

13. AIRLINE BAGGAGE RECOVERY SERVICES
ARE DEVELOPING QUICKLY
13
TODAY
BY2018
0% 66% 100%33%
0%
33%
66%
100%
High
Medium
Low
Real-time baggage status for staff
Real-time baggage status for passengers
Send baggage location status updates
Missing baggage communication
% of airlines/airports planning implementing baggage recovery services
Self Service lost bag registration
| 2016 Baggage Report | Confidential | © SITA 2016 |

14. BEACONS TO EASE BAGGAGE MANAGEMENT
BY 2018
14
44%
43%
55%
40%
% of airlines/airports with sensor initiatives by 2018
| 2016 Baggage Report | Confidential | © SITA 2016 |

15. 15
TOP PASSENGER DEMANDS FOR NEW
AIRPORT SERVICES
| 2016 Baggage Report | Confidential | © SITA 2016 |

16. 16
Download any of our reports at:
www.sita.aero/surveys
Thank you
| 2016 Baggage Report | Confidential | © SITA 2016 |