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2016 Baggage Report Webinar

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We are very proud that this is the 12th year that SITA has been publishing statistics and information about global baggage performance.
Our report is designed to offer all air transport industry stakeholders the latest facts, figures and trends related to global baggage processing and management.

In this latest report, we use global data for 2015 from a number of sources to report on “baggage performance”.
Much of the data comes from SITA’ baggage tracing service “WorldTracer”
WorldTracer is the No. 1 baggage tracking network used in approximately 3000 airport locations by over 400 customers worldwide.

In preparing this report, SITA worked in close collaboration with industry partners to ensure its facts, figures and analysis are as complete and accurate as possible. These essential insights aim to assist air transport industry stakeholders as they work together to improve baggage management all around the world – generating savings for the industry, while improving the overall passenger experience.

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2016 Baggage Report Webinar

  1. 1. SITA 2016 Baggage Report Nick GATES Baggage Portfolio Director
  2. 2. 2 +1.6BN PASSENGER GROWTH, WITH MISHANDLED BAGS RATE DECREASE Global passenger load factor in 2015: 80.6% | 2016 Baggage Report | Confidential | © SITA 2016 |
  3. 3. 3 2003-2015: PERFORMANCE IMPROVEMENTS | 2016 Baggage Report | Confidential | © SITA 2016 |
  4. 4. 4 IMPROVING LONG TERM REGIONAL TRENDS -53% -54% -34% 2007-2015 Data sources: Europe: 2007-2013 Association of European Airlines. 2014-2015 SITA North America: Airlines for America Asia: Association of Asia Pacific Airlines | 2016 Baggage Report | Confidential | © SITA 2016 |
  5. 5. 5 -49% REDUCED COST FOR EACH MISHANDLED BAG PER PASSENGER | 2016 Baggage Report | Confidential | © SITA 2016 |
  6. 6. SITA 2016 BAGGAGE REPORT SHORT-TERM KEY FINDINGS CUSTOMER ADVISORY BOARD 9-10 April 2014 - Rio
  7. 7. 7 10% REDUCTION IN MISHANDLED BAGS | 2016 Baggage Report | Confidential | © SITA 2016 |
  8. 8. 8 2015 DELAYED, DAMAGED OR LOST BAGS | 2016 Baggage Report | Confidential | © SITA 2016 |
  9. 9. 9 2015 REASONS FOR DELAYED BAGS | 2016 Baggage Report | Confidential | © SITA 2016 |
  10. 10. SITA 2016 BAGGAGE REPORT 2015 IT SURVEYS - BAGGAGE TRENDS CUSTOMER ADVISORY BOARD 9-10 April 2014 - Rio
  11. 11. PASSENGERS PREFER STAFFED BAG-DROP 11 | 2016 Baggage Report | Confidential | © SITA 2016 |
  12. 12. BAGGAGE SELF-SERVICE OPTIONS TO INCREASE RAPIDLY 12 Today By 2018 Bag drop (unassisted) Bag drop (assisted) Bag Tag Printing 37% 48% 78% 90% 17% 18% 74% 72% 36% 42% 77% 88% % of airlines/airports implementing baggage self-service initiatives | 2016 Baggage Report | Confidential | © SITA 2016 |
  13. 13. AIRLINE BAGGAGE RECOVERY SERVICES ARE DEVELOPING QUICKLY 13 TODAY BY2018 0% 66% 100%33% 0% 33% 66% 100% High Medium Low Real-time baggage status for staff Real-time baggage status for passengers Send baggage location status updates Missing baggage communication % of airlines/airports planning implementing baggage recovery services Self Service lost bag registration | 2016 Baggage Report | Confidential | © SITA 2016 |
  14. 14. BEACONS TO EASE BAGGAGE MANAGEMENT BY 2018 14 44% 43% 55% 40% % of airlines/airports with sensor initiatives by 2018 | 2016 Baggage Report | Confidential | © SITA 2016 |
  15. 15. 15 TOP PASSENGER DEMANDS FOR NEW AIRPORT SERVICES | 2016 Baggage Report | Confidential | © SITA 2016 |
  16. 16. 16 Download any of our reports at: www.sita.aero/surveys Thank you | 2016 Baggage Report | Confidential | © SITA 2016 |

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