Richard Beiler is an experienced IT professional with over 12 years of experience in system administration, project management, consulting, and training. He has a background in software, networking hardware, and PC upgrades. He has held roles such as Service Desk Technician, Client Support Administrator, Help Desk Analyst, and IT Support Technician. He maintains several certifications and is working towards a Bachelor's degree in Information Technology.

1. RICHARD BEILER
Rbeiler1@yahoo.com
B34 Haramous Villas | Djibouti City, Djibouti, Africa
3122 Acklen Drive SW | Huntsville, AL 35805 | 256-503-6468
PROFESSIONAL PROFILE
System Administration | Project Management | Consulting & Training
Knowledgeable, service-oriented Information Technology professional with 12+ years in IT support
and management. Thorough background in software packages, network hardware, and upgrading
PCs. Demonstrate entrepreneurial spirit, excellent interpersonal and communication skills, strong
leadership ability, and orientation to results in team environment. Select strong team players and
make best use of their talents and strengths. Active Top Secret Security Clearance.
Core Competencies
Systems Engineering
Installation & Configuration
Evaluation & Maintenance
Business Requirements
Team Leadership & Motivation
IA Guidance
KPI & Metrics
Systems Planning & Deployment
Cost & Schedule
Operating System Enhancements
CERTIFICATIONS
8570.1 Compliant (IAT LVL II, IAM LVL I)
MCP (70-271) (Passed 02/15/08)
Security+ CE (Passed 04/30/14)
EDUCATION
Working toward Bachelor of Science Information Technology
COMPUTER SYSTEMS, SOFTWARE, & TOOLS
Windows Operating Systems; Exchange Server; Remedy MDARTS; Wireless Networking; ITIL
RECOGNITION & ACHIEVEMENT
• CERTIFICATE OF COMMENDATION from USAF Colonel and Director of MDA division in
recognition of successful setup of emergency work facility for recent flight test review.
Performed all steps, from initial walkthrough, outlining customer's needs, through hardware
deployment and implementation. Customer was independent review board answering to 3-star
General and US Congress.
• LETTER OF COMMENDATION from SES-level government civilian for assistance in hardware
update, upgrade, and replacement. Required collaboration with multiple teams to ensure
procurement, shipping, and deployment on very tight schedule.
• COMPLETED SSEB AOC PROJECT that required planning and design of DoD installation from
IT point of view; hardware deployment -- 56 systems, network printer, and server; and initial
support of client base during turnover. Project assigned 10 days before suspense date.
Completed required work 4 days early -- result of dedication and skill level of hand-picked team.
PROFESSIONAL EXPERIENCE

2. RICHARD BEILER ● Page 2
JITSMO Service Desk (SBT) | Camp Lemonnier, Djibouti, Africa 2014-2015
SERVICE DESK TECHNICIAN
Provided phone support for camp personnel, and elevated support for active mission personnel
including JOC, SOC, and JNCC. Acted as an ETA providing SIPR support where tokens were
involved. Assisted in Active Directory management, account management, and NSS queue
management.
• Reimaged hardware as needed
• Maintained Active Directory requirements per DISA (i.e. Removing old accounts, creating and
maintaining standardized account creation guidelines)
• Assisted with hardware/software troubleshooting, software installation, NIPR/SIPR account
creation & modification via phone as well as in person
• Managed the service desk ticket queue with the Remedy NSS ticket system.
Missile Defense Agency (ASD) | Huntsville, AL 2009-2012
CLIENT SUPPORT ADMINISTRATOR ENTERPRISE CREW LEAD
Responsible for managing the day to day front office crew activities including manning, scheduling
and crew coverage at each site across the enterprise, and support for the desktop productivity tools
and services through Incident, Problem, Change and Knowledge Management.
• Maintained asset records in the Remedy Asset Management Module/CMDB.
• Worked within boundaries of change, release, and configuration management for updates to
MDA standards.
• Provided weekly and monthly service level and performance metrics along with trend analysis.
• Created and maintained processes and procedures in coordination with Process & Service
Owners.
• Worked with the Project Management Office to schedule support for projects and non-baseline
tasks as required.
• Made quarterly trips to the various support location within the enterprise
Missile Defense Agency (ASD) | Huntsville, AL 2008-2009
HELP DESK ANALYST, MID
Handled administration, design, installation, configuration, test, and maintenance of desktop
computers, printers, and peripherals to maintain reliability and performance. Supported Windows
XP, Microsoft Office, Symantec antivirus protection software, LAN, CAC, and BlackBerry devices.
Provided CSA Team management and queue management to meet changing technical
requirements.
• Answered customer inquiries and diagnosed hardware and software problems. Recommended
and performed corrective actions, using Remedy helpdesk software.
• Verified compliance with DISA STIGS (Security Technical Implementation Guides) and DoD
IAVA (Information Assurance Vulnerability Alert).
Army Corps of Engineers Information Technology (ACE-IT) | Huntsville, AL 2007-2008
IT SUPPORT & HELP DESK T2 TECHNICIAN
Technical support -- troubleshot, tracked, and monitored technical problems to ensure timely
resolution. Resolved software configuration problems and remotely installed software products or
approved patches. Documented user problems via online problem-management system.
Employed KPI and metrics knowledge to ensure task completion within specified metric
requirements and business requirements.
ezMiner Inc. | Madison, AL 2006-2007
IT SUPPORT & INSTALLATION MANAGER
Oversaw daily phone support. Contacted customers to finalize installation plans. Hired, trained,
and coached support and installation technicians.

3. RICHARD BEILER ● Page 3
CompUSA | Huntsville, AL 2004-2006
COMMERCIAL SALES SPECIALIST
Assisted technical and non-technical customers with consulting, researching, purchasing, and
implementation of new technologies and network infrastructures. Troubleshot problems and
provided technical support.
GigaParts, Inc. | Huntsville, AL 2001-2004
SALES MANAGER
Procured PC parts and managed computer Inventory. Oversaw and performed new PC product
research and analysis. Interviewed applicants; hired and trained sales staff. Coordinated
marketing, budgeting, and financial revenue reporting. Provided international technical and sales
support.
Service Merchandise | Huntsville, AL 1999-2001
HARD LINES/ELECTRONICS SALES MANAGER
Maintained electronics inventory, and budget. Tracked sales trends, and metrics to forecast future
hardware & employee requirements. Maintained sales associate schedule, trained new sales
associates, and conducted annual review of associates.
Montgomery Wards | Huntsville, AL 1996-1999
ELECTRIC AVENUE MANAGER (ELECTONIC SALES MANAGER)
Oversaw sales floor activities for the computer sales, electronics sales, and appliance sales teams.
Trained, reviewed, and counseled sales staff. Plan, promote, and execute local sales events.
Maintained, and controlled all electronics inventory.
Radio Shack | Athens, AL 1993-1996
ASSISTANT STORE MANAGER / STORE MANAGER
Oversaw sales floor activities including coordination of quarterly store inventories. Maintained and
submitted local employee payroll to corporate HQ. Tracking of sales trends, and planning of sales
floor staffing requirements.
KEYWORDS
Business requirements, configuration, cost and schedule, DISA STIGS, entrepreneurial spirit,
evaluation, communication skills, IA guidance, IAVA patches, installation, KPI and metrics,
maintenance, MDA customer base, operating parameters, operating system enhancements,
orientation to results, reliability and performance, secret security clearance, strong interpersonal
skills, subject matter expert, system administration, systems engineering, systems planning, team
environment, technical requirements