Shandal Williams is seeking a role that offers professional growth and opportunities to excel. She has over 15 years of experience in human resources, customer service, and financial roles. Her experience includes positions in leasing, sales, workforce analysis, benefits administration, and account reconciliation. She has skills in various software programs, payroll systems, and customer service. Her education includes an Associate's degree in Human Resources Management and certificates in Cosmetology and Accounting.

1. Shandal L Williams
3902 MARCHESTER WAY APT 1B
GREENSBORO, NC 27407
SHANDI1972@GMAIL.COM
(336)210-9507
OBJECTIVE
To obtain a role in an environment that offers professional growth, challenges and opportunities to excel
while making significant contributions.
EDUCATION
Associate of Applied Science Present
Human ResourcesManagementConcentration
GuilfordTechnical CommunityCollege, Jamestown,NC
Cosmetology License June 1999
Leon’sBeauty School, Greensboro,NC
Accounting Certificate May 1993
Brookstone College,Greensboro,NC
EXPERIENCE
Sales Lead Sept2015 – Present
Gymboree – Four SeasonsMall, Greensboro,NC
Create an outstandingbuyingexperience for the customer
Execute floorleadership—ownthe salesfloorwiththe Store Manager;greetall customersina
professional,friendly,andtimelymanner,includingansweringphonesanddirectingcustomer
inquiries. Setthe ideal exampleof anexceptionalSalesAssociate –be the one otherSales
Associateslooktoforguidance onhowto succeed.Coachand developSalesAssociatesin
assessingcustomerneedsandrightfittingthe customerwiththe total technologysolution.Work
withthe SalesAssociatestoproblemsolvecustomerissues.
Work withstore managementinopening,closingandoperatingthe retail facility,includingbut
not limitedtocashhandlinganddepositsasgovernedbyoperationscontrol standards.Complete
accurate paperworkandtransactions accordingto companypoliciesandprocedures.Assistwith
inventorycountsasneeded.Assistinmaintainingstore appearanceandmerchandisingstandards.
Assistwithall functionswithinaretail store incompliance withGymboree policiesand
procedures.Assistinothertasks,duties,orprojectsasassignedbymanagement.
Leasing Consultant July 2015 – Feb 2016
Drucker & Falk – Hanover Terrace Apartments, Greensboro,NC
Assistinthe leasingactivitiesandresidentrelations.Inspectapartmentspriortomove-into
ensure marketreadystatus.Maintainaccurate residentfilesinaccordance toDrucker andFalk
Companypolicy.Assistindevelopingandmaintainingaresidentretention/renewal programin
orderto achieve optimumincreasesandconversionratios.Dataentryof leasingapplicationsand
residentsinformation. Showthe modelsandhelpcoordinate communitysponsoredevents.
Provide excellentcustomerservice tonewandpotential residents.
Skills
Yardi
Resident check
Property Solutions
MS OfficeSuite
Windows Vista/XP
Quickbooks
ADP Payroll
Systems
AS400
Six Sigma
Nata systems
Nice Systems
ISO 9002

2. Leave & Disability Specialist July 2010 – November2014
Aetna Insurance, Greensboro,NC
Provide Excellentcustomerservice toassociatesatBank of Americathat are on leave or inquiring
aboutgoingon leave,manageFMLA,STD,LTDandPersonalleaves.Trackingandauditingassociates
claimsand ensuringall federal andstate regulationsare metconcerningleaves.Offerreferralsfor
all medical andwellnessprogramsthatAetnaofferstoassociates. Coordinate withBankofAmerica
payroll department to ensure that associatesare paid the correct percentage while on a leave of
absence. Educate the Bank of America Team Lead on how to check associates time reportedfor
FMLA and how to returnan associate backto work forma leave of absence.AssistTeamLeadson
the manager tool kit which gives the guideline of what each associate is eligible to apply for
pertainingtoleavesanddisability.Assistwithquestionspertainingtofederal andstate regulations
on HIPAA. Assist with email correspondence and live chat when needed.
Unit Manager November2006 – November2008
Citigroup,McLeansville,NC
Responsible foroverallmanagementof staff toinclude hiring,training,scheduling,goal-setting,
prioritizationof work,performance reviews,etc. Motivatingandinspiringthe teamtosurpass
theirpotential.Exceedingandmeetingdepartmental objectives,includingconversiontargets,and
leadgeneration.Encouraging,supporting,andmotivatingactivelyone’speerteam.Monitoring,
organizing,andcoachingteamon a day-to-daybasis.Communicatingthe company’spurpose,
core values,visiontothe frontemployees. Ensuringthatthe employeesfollowtheirschedules
properly asdesigned.Strivingfornewwayscontinually,toincrease the opportunitiesof sales and
excellentcustomerservice.Handled escalatedcalls,complaints,questions,andqueriesas
necessary. Facilitatingcrossfunctional communicationwithinemployeesforimprovedworking
condition.Carryingoutteammeetingsandactivelyparticipatinginthe monthlyandweekly
meetings.Documentinggeneral reportsoneachteammember’sperformance andtargetsaswell
as ensuringthattheyexceedthe targets
Workforce Analyst November2004 – November2006
Citigroup,McLeansville,NC
Forecastintradayshrinkage andstaffingrequirementsformultiplestaff groupsbasedonrecent
and currentday trends.Schedule andrescheduleoffline activities,overtimeandvoluntarytime
off to optimize staffingalignment. Promote overtimeandvoluntarytime off asnecessarytoclose
interval-levelstaffinggaps.Monitorreal-time adherence andcall statisticstoensure thatonline
and offline activityis efficientlymanagedthroughouteachday.Trackabsence and real-time
exceptions. Developandapprove shiftschedulesandtime off requestwhichcreate optimalnet
staffingwhilemaintaininghighemployee satisfaction.Optimize shiftschedules,breaks,lunches
and offline timeleadingintoeachweekandday,identifyanddiagnose core issuesdriving
performance opportunities,setexpectationsandprovidepost-mortemanalysis.Generate reports
and communicate performanceresultstointernalandexternal leadership.Ensure attainmentof
keyWFM metrics,includingservice level,occupancy,utilizationandadherence.
Reconciliation Specialist November2001 – November2004
Sears Credit(CurrentlyCitigroup),Greensboro,NC
Conductintake interviewsandcomplete screeningformsandbudgetswithcustomersto
determine if theymeetfinancial andlife circumstancescriteriatobe eligible forpublicassistance
services.Provideinitial andfollowupsupporttoclients,coordinatethe schedule of applicantsfor
eligibilityreview andthe resolutionof eligibilityissues.Enterandmaintaindocumentationof all
relatedactivitiesindatabase systemaswell ashard copy case file,pull reportsonactivitiesand
complete aself- monitoringreview of caseload.Providecustomerswithreferralstocommunity
basedpartnersand agenciesandotherdutiesasrequired.