The document provides a summary of a candidate's 10 years of experience in IT management including infrastructure, service desk management, business process implementation, and project management. It lists roles managing networks for over 20 office sites, server virtualization, backup systems, and integrating systems from acquisitions. Software project experience includes developing multiple internal applications integrating with SFDC, SAP and other systems. It also outlines experience with data warehousing, change management, audit compliance, budgeting and policy work.
1. Profile
10 years working experience in IT management, including infrastructure, service
desk, internal process, AOP and IT monthly expense report.
The successful implementation of a number of key business processes, familiar
with the information system design and architecture, has a strong customer
demand for business analysis ability and application of information systems
implementation ability, project management ability and strong execution
capability, strong enterprise overall software architecture and integrated ability.
Have strong project management ability, can withstand the pressure, have the
ability to manage multiple projects simultaneously, and can drive the business
process change, the effective management of user expectations, to ensure the
smooth implementation of the project.
Good communication with customer, can quickly understand the business
process and integrate into the corporate culture, has the strong team leadership
ability, and is optimistic, cheerful, and diligent. Proficient in the use of English
exchange.
Project experience –Infrastructure related
Leading and design TFS phone system (support IP phone, achieve internal
extension earmarking and mobile cooperation group cornet allocated
among function)
Network design and implementation for TFS office in china (there are about more
than 20 sites nationwide) - the switch, Internet access, video conference, conference
call, telephone system, printing system, wireless network, AT&T MPLS network
Daily management and maintenance of TFS data center
Server virtualization project above -85% have implemented -VMware
virtualization
The data centralized backup implementation project --- Net backup
Switches, routers, firewall maintenance work
Design and upgrading storage system maintenance
IT service desk design and implementation --- Hardware,software,process and
SLA definition.
Windows domain environment management
With the acquisition of TFS, integrate acquiring company network and system to
minimize the complexity of IT system and reduce the potential risk. ( Dionex, Fisher,
Lifeteck etc )
Design and implementation of system disaster backup scheme (storage system, call
center, key application server etc.), to achieve the system's high availability
2. TFS computer room temperature and humidity monitoring alarm system (more than
10 national point of unified deployment)
Project experience – software related
As a project manager, full participation in the development and implementation of the
company multiple applications, which has interface with each system: SFDC, Call
Center, SAP and other various internal processes. And achieved very good results:
standardize business processes, consider compliance factors, the integration of
company resources, reduce the maintenance cost, and improves the level of office
automation.
TE- online Reimbursement process
PR-online purchase process
PV-online payment process
eLeave-online leave process
VAT-online VAT process
MDM-online master data management process(Integrated SFDC,Call Center
and SAP)
PMS-Project management system
Marketing Forecast-Marketing forecast system
PMD- online Employee performance evaluation system
OT-online overtime system
HR Onboard-Online HR employee onboard system
Credit—Finance credit online process
As project manager, design whole China data warehouse and developed report to
meet the different needs of the business. Actively communicate with different
business unit and help them create the different needs of the business
report. (Profit, inventory, order etc.)
TFS WeiChat application structures and management platform
Others
IT Vendor management
Working with headquarters to implement global systems
Windows XP retire
Windows 2003 retire
SMS implementation
Office 365 rollout
According to the TFS internal audit process, work with the USA headquarters for all
kinds of change management
According to the American SOX Audit requirements, compiled Chinese region of the
3. SCCG (Site Computer Control Guide) document, and updated quarterly
Draft IT department's annual budget plan
IT expense monthly report
TFS mobile policy development and deployment
IT policy development and deployment