The skills matrix is a management tool that helps organizations visualize the skills and competencies of individuals within a team, aiming to identify skills gaps and support development. It enhances employee investment and awareness of growth areas while providing organizations with insights into workforce strengths and weaknesses. Customers benefit from improved service quality and efficiency as a result of enhanced employee competencies.

1. Skills Matrix
Emmanuel Daniel
Department of SocialWork

2. Skills Matrix- An Overview
•The Skills Matrix is a tool that helps you to clearly see the skills and competencies of
individuals within an organisation, group, or team
•The primary goal of skills management is to offer support for understanding,
developing, utilising, and tracking people and their skills
•The matrix is generally used for small groups of people
•Skills Matrix offers a reliable overview of the knowledge and skills available within
a team
•If the team is lacking in certain necessary skills, we call this a skills gap
Source- https://www.toolshero.com/management/skills-matrix/

3. Sample Skills Matrix
Source- https://www.toolshero.com/management/skills-matrix/

4. Steps in Skills Matrix
Identify project competencies
Identify individual competencies
Establish employee interest
Incorporate all the data in the skills matrix
Respond to the results
Source- https://www.toolshero.com/management/skills-matrix/

5. Skills Matrix as a tool
Individual/Employee
•A feeling of investment
•Decreased stress levels
•Awareness of the desired areas of growth
•Understanding of their own strengths and
weaknesses
Source- https://skillsmatrix.info/

6. Skills Matrix as a tool
Organisation / Company
•Understand the skill strengths and
weaknesses of employees
•Increasing employee competencies
•Ability to search for desired skills and talents
across the organisation
•View of skills gaps
•Proficient future planning

7. Skills Matrix as a tool
Customer / End-client
Benefit from the increased levels of
competency
Faster response rates
Increased rate of quality in service
Customers experience a very easy and smooth
transaction