The document provides information on PureShare SingleView IT, an operational metrics solution that consolidates and monitors IT service management metrics. It allows users to automate data collection, visualize current performance status, and monitor key metrics with an early warning system. The solution presents operational metrics in one centralized view, enables proactive management through trend analysis, and automates reports and key performance indicators.

1. FACT SHEET
A Complete View of
IT Service Management
Performance
Consolidated picture of operational metrics in one place
Proactive management with early warning system
Automated reports and KPIs at a glance
PureShare® SingleView IT is
Use SingleView IT to:
an operational metrics
solution that consolidates
Automate data
and monitors IT service collection
management metrics. Metrics consolidated from
Whether the environment is multiple sources, including
a Help Desk, Network systems, databases
Operations Center, Call and spreadsheets
Center, or multi-function
service group, SingleView IT Visualize current status
provides executives, managers, Activity and results displayed in
supervisors and team members withreal-time context provide a clear picture of
views of performance. what’s going on
An Early-Warning System Monitor key metrics
PureShare SingleView IT alerts managers of potential SLA breaches – Early warning system tracks call
or any metric that falls below defined thresholds – to enable proactive stats, incidents, problems,
operations management. The timely results show what’s going on at changes, management events
the moment, provide trending information, and compare progress and more
against objectives.
Automate and Visualize Present multiple
Based on PureShare’s ActiveMetrics platform, SingleView IT provides
perspectives
direct access to answers through automation and visualization. The Share service-level metrics
solution consolidates performance data from multiple sources, including and trends with executives,
systems, databases, spreadsheets, web services and others. It then managers, customers and staff
renders that information in highly consumable visual information within
context for specific users. Maximize resources
Identify and focus on areas of
Single View, Multiple Perspectives maximum impact and manage
exceptions to meet objectives,
While SingleView IT aligns all staff members around
a consistent view of the data, specific views help SLAs and OLAs
individual managers, supervisors, staff and
customers to quickly obtain the status information
that is pertinent to them. More detailed
information is made available through drill-ins
and roll-over details, enabling users to get
exactly the level of detail they need. Even
customers can be empowered with
their own dashboards that provide
information about major outages,
pending changes and links to
relevant knowledge bases and
self-help tools.

2. FACT SHEET
A Complete View of
IT Service Management
Performance
SingleView IT Accelerator
SingleView IT comes prepackaged with a standard set of views and
PureShare SingleView IT is
metrics templates that can be easily customized. Out of the box, the used in these service
solution provides a best-practice based management framework based management environments:
on the following metrics principles:
Help Desks (Monitor 24-7, Front
• Alerts – focus on areas that require immediate action; provide Range HEAT, Remedy, HP Service
early warnings of pending breaches; create awareness of current Center, Peregrine and more)
critical conditions
Call Centers (Inbound and outbound)
• Workload/steady state indicators – inform of current workloads
by tickets, team, and individual agents; provide relative Network Operations Centers
performance trends
Multi-function IT service
• SLAs and targets – provide a macro view of results that is aligned management groups
with the organizational mission and may be tied to bonuses, such as
year-to-date, month-to-date, and weekly status
WEB Incident Problem Change Configuration
CMDB Management
Help
Desk Service Desk Database
ACD Systems
Call Center Management
SingleView IT
Knowledge Network
Base Management
SLAs - OLAs Security
Management
Objectives Management
Financials HR
Report Automation
SingleView IT also supports the need for management reports. In some
cases, it replaces traditional printed reports by providing up-to-the-minute,
proactive status reports. The same information that is consolidated and
rendered into SingleView IT can also be integrated into existing reporting
tools using the same platform. And, SingleView IT dashboards
themselves can be output as reports.
Enterprise-Ready
PureShare SingleView IT is an enterprise-ready solution that
resides on a server inside your firewalls and existing security
parameters. It integrates with external sources of authentication,
and is PDA, cellphone and Blackberry enabled.
For more details, please visit
www.pureshare.com, or contact us today.
www.pureshare.com
Email: info@pureshare.com Phone: +1.866.636.6065
The PureShare logo, PureShare ActiveMetrics®, and Now You Know are trademarks of PureShare Incorporated. Information in this document is subject
to change without notice; please contact PureShare directly for the most up-to-date corporate and product information. Copyright© Pureshare.