The document discusses using analytical tools like dashboards, drill downs, and automated alerts to support decision making for agencies. It addresses developing measures to track performance against strategic plans and establishing a review process with executives. Integrating disparate data sources into a central repository is needed to effectively manage large volumes of structured and unstructured data for improved decisions and performance management.

1. Creating your GPRA Solution and
Organizational Processes
by
Tertius Eksteen
© 2011 IBM Corporation

2. This section addresses the remaining three roles of our six
role approach
Revise strategic plans and annual performance plans this year to
include specific high performance goals.
Develop appropriate measures of performance to measure progress
against strategic and annual performance plans
Establish a review process with top agency executives to use real time
data to make strategic decisions and improving performance
Use analytical tools including dashboards, drill downs, and automated
This Session
alerts to generate metrics, explore problem areas and develop scenarios
Integrate disparate and distributed data sources to create the central
data repository needed for decisions and performance management
Enable agencies to effectively manage the growing volumes of
structured and unstructured data, to improve data quality and integrity
GPRA Modernization Act – DRAFT © 2011 IBM Corporation

3. The Act requires agencies to improve the management,
integration, and analysis of their data
Executives Managers Analysts Experts
Monitor Analyze Make Decisions
•How are we doing? •Why are getting these •What should we be doing?
•Convey information at a performance metrics? •Develop and analyze decision
glance •Analyze exception conditions model scenarios
Master Data Data
Management Warehouses
Integrate
Classified Unclassified Content Streaming
Data Data Information
Quality Lifecycle Security & Standards
Privacy
GPRA Modernization Act – DRAFT © 2011 IBM Corporation

4. Role 4 : Use analytical tools including dashboards, drill
downs, and automated alerts to support decision making
Executives Managers Analysts Experts
Monitor Analyze Make Decisions
•How are we doing? •Why are getting these •What should we be doing?
•Convey information at a performance metrics? •Develop and analyze decision
glance •Analyze exception conditions model scenarios
Master Data Data
Management Warehouses
Integrate
Classified Unclassified Content Streaming
Data Data Information
Quality Lifecycle Security & Standards
Privacy
GPRA Modernization Act – DRAFT © 2011 IBM Corporation

5. The three decision support solution groups address specific
performance related questions
GPRA Modernization Act – DRAFT © 2011 IBM Corporation

6. Agencies have to determine how well they are doing
against their performance goals
6 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

7. Scorecards & Dashboards
Immediate Insights to Business Performance
Track core operational
processes and often display
Operational real-time data. These
Dashboard dashboards emphasize
monitoring more than
analysis or management.
Track departmental
processes and projects and
emphasize analysis more
Tactical than monitoring or
Dashboard management. Often
implemented using portals
and run against data marts
or data warehouses.
Monitor the execution of
corporate strategic
Strategic objectives at each level of
Dashboard / the organization and
Scorecard emphasize management
more than monitoring or
analysis.
7 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

8. Scorecards & Dashboards Reports
Periodic Reporting of Business Performance
Frequently used reports are
predefined and either pre-
run by operations staff, or
Definition
maybe run by a user by
specifying criteria for a fixed,
defined set of attributes.
Standard reports are run on a
fixed schedule (daily, weekly,
Use monthly, quarterly, yearly,
etc.) for a very fixed purpose,
e.g. Regulatory Reports.
8 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

9. Scorecards & Dashboards Reports Alerts
Automated Notification of Business Performance
Standard alerts and notifications
set so that if a metric crosses that
threshold, a user group
(operations, controlling, etc.)
Description receive an alert informing of this
event. This would trigger an
event such as further analysis and
possibly some subsequent
corrective action.
Alerts and notifications can be in
Use the form of emails, or application
messages.
9 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

10. Performance related issues can be analyzed to determine
why specific metric values were generated
GPRA Modernization Act – DRAFT © 2011 IBM Corporation

11. Ad Hoc Query
Deeper Analysis of Trends & Patterns
Users pick and choose
attributes to develop their
Description own custom reports, to
explore specific trends and
patterns.
Users are allowed to pick
from a defined set of
Use
metrics and dimensions to
form the report.
11 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

12. Ad Hoc Query Drill Down
Explore Trends & Patterns
To move from summary
information to explore the
Description
detailed data that created
it.
Explore the reasons behind
Use
summary information.
12 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

13. A1
Ad Hoc Query Drill Down Trend / Pattern Analysis
Deeper Analysis of Trends & Patterns
Forecasting technique that
relies primarily on historical
Description
time series data to predict
the future of a variable
Determine potential impact
Use of current trends and
patterns
13 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

14. Slide 13
A1 Do we want Content Analytics?
Administrator, 9/30/2010

15. Decision Support should also assist agencies to strategize
and develop implementation budgets and plans
14 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

16. What If
Determine Impact of Different Options
Determine the impact of
Description potential solutions based
on different alternatives
Find the best solution for a
Use specific problems by
changing variables
15 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

17. What If Predictive Modeling
Develop Scenarios to Select Optimal Decisions
Determine relationships
between explanatory
variables and the predicted
Description variables from past
occurrences, and develop
models to predict future
outcomes
Optimize the allocation of
specialized resources by
Use identifying the most
effective resource
deployment options
16 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

18. What If Predictive Modeling Planning & Budgeting
Planning and Budgeting to Support Strategies
Determine planning and
Description budgeting impact of
different solutions
Develop plans and budgets
Use to support defined
alternatives
17 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

19. 5th Role - Integrate disparate and distributed data needed
for decision support in a central data repository
Executives Managers Analysts Experts
Monitor Analyze Make Decisions
•How are we doing? •Why are getting these •What should we be doing?
•Convey information at a performance metrics? •Develop and analyze decision
glance •Analyze exception conditions model scenarios
Master Data Data
Management Warehouses
Integrate
Classified Unclassified Content Streaming
Data Data Information
Quality Lifecycle Standards
GPRA Modernization Act – DRAFT © 2011 IBM Corporation

20. Data Integration is one of the most complex and critical aspects
of developing and maintaining data warehouse environments
• Data Integration is a set of maturing processes,
techniques, and technologies used to extract, restructure,
move, and load data in either operational or analytic data
stores either real-time or in batch
Master Data Data
Management Warehouses
Integrate
Classified Unclassified Content Streaming
Data Data Information
• Data Integration can also involve Extract, Transform,
Load (ETL) processes.
• It requires that data from often multiple source
systems is extracted at certain times, checked for
quality, “re-crafted” into a form that is required for
analysis, then loaded into a data warehouse.
19 GPRA Modernization Act – DRAFT © 2011 IBM Corporation

21. 6th Role - Effectively manage the growing volumes of data,
and improve data quality and integrity
Executives Managers Analysts Experts
Monitor Analyze Make Decisions
•How are we doing? •Why are getting these •What should we be doing?
•Convey information at a performance metrics? •Develop and analyze decision
glance •Analyze exception conditions model scenarios
Master Data Data
Management Warehouses
Integrate
Classified Unclassified Content Streaming
Data Data Information
Quality Lifecycle Security & Standards
Privacy
GPRA Modernization Act – DRAFT © 2011 IBM Corporation

22. GPRA Act Section 7 requires Agencies to report how they
ensure and maintain the accuracy and reliability of data
• Correct management of data is critical to accurate performance measures,
and four key component
Quality Lifecycle Security & Standards
Privacy
Data are deemed of Methods, practices, Policies, processes, and Data standards are
acceptable quality if they processes, and tools used to technologies to protect data documented representations,
correctly reflect the real- management data across its from misuse formats, and definitions of
world conditions represented lifecycle common data
The quality of the Data should be handled When data is integrated, the Common data standards
performance reporting and according to its stage in the correct handling of security have to be in place within an
metrics is directly dependent lifecycle and privacy is crucial agency as well as between
on the quality of data. agencies that share data
GPRA Modernization Act – DRAFT © 2011 IBM Corporation