Yogesh Ghag is seeking a position in logistics where he can utilize his skills and experience to help an organization grow. He has over 14 years of experience in customer service roles at DHL Logistics and Khimji Poonja Freight Forwarders. He holds an IATA certificate and BA degree from Mumbai University.

1. Room No. 1/6 , Jadhav Niwas Jogeshwari east, Mumbai 400060 . Mob. No. 8879951076.
Email: yogeshghagdhl@yahoo.com
Career Objectives
To earn a respectful position in logistics industry by acquiring skills in terms of knowledge, experience &
make optimum utilisation of First Choice Strategy (Six Sigma Principle) to take organisation & self to greater
heights.
ACADEMIC BACKGROUNDACADEMIC BACKGROUND
 IATA CourseIATA Course : Inter Office Basic IATA Course conducted by SAS Cargo
College - 2003 Grade A+
 Mumbai UniversityMumbai University : BA
ADDITIONAL QUALIFICATIONADDITIONAL QUALIFICATION
SOFTWARESOFTWARE : Diploma in Operating System ----- Grade A
M. S. Office [ Word, Excel, PowerPoint]
Knowledge of Microsoft Outlook. Have fair knowledge in other
applications as Visual Impex - (Software designed for Customs
clearance purpose).
Lotus Notes, MS PowerPoint, and Internet & Advanced
Microsoft Excel. Expanded knowledge on Advance Excel from
HITEC Computer Institute.
Handled intercompany software’s Like LOGIS / Customer Care
Management Tool.
Typing
30 W.P.M. (98 % `Marks) Expert typing institute

2. WORK EXPERIENCEWORK EXPERIENCE
 DHL LOGISTICS PVT. LTDDHL LOGISTICS PVT. LTD
(Andheri)(Andheri)
: Team Leader (Manager) – Customer Service.
DHL . ( Work experience 14.5 years – 2000 to 2015
JOB PROFILEJOB PROFILE
 Heading Trade Lane nomination desks, Fast Growing Enterprises account , Auto customers , Fashion &
Apparel vertical.
 Managing the CS team (10 members ) & their escalations.
 Provide guidance & assistance to team.
 Handling GCS, MNC’s, SME accounts with exposure to all five products viz Air Export & Import, Ocean
Export & Import & Custom clearance.
 Expertise in handling vertical accounts especially Engineering, Auto, Telecommunication.
 Handling Customers with minimal complaints
 Retention of Customers by providing standard service set by the Company & strengthen Company’s
public image through the excellence of its services.
 Customer visits to enhance the business relationships.
 To develop excellent rapport with the internal departments & network offices.
 Team Work
 Ensuring quality work with accuracy on day to day handling of shipments.
 Attending Management review monthly meetings, bilateral meeting & Quarterly Business Review
meeting.
 Prepare KPI report.
 Issuance of cover notes which DGF / Company cargo insured.
 Monthly volume analyst for churn / indusial productivity etc..

3.  Also handling high net worth clients such as : Siemens , Unify , IBM , HP , Atlas , L & T , Lear , Danfoss
Evergreen , Eaton , Elcom , Helukable , etc..
 Focusing on DSRs accuracies & Authentication.
 Focusing on TAT performance to improve on service levels.
 Having expertise in AFR Operation – Ground work.
 Handling team escalations on time.
 Employ engagement.
 ISO Audit record.
 Coaching Team on communication skill

4.  Khimji Poonja Freight forwarder Pvt Ltd
(Andheri) –(Andheri) –
: Worked as a Senior Executive – Customer Service
1994 to 2000 - 6 Years
JOB PROFILEJOB PROFILE
a) Was responsible for all the documentation required for custom clearance, EDI Bill of entry
preparation .
b) Coordination with internal custom clearance division.
c) Telemarketing
d) Documentation
e) Operational work as Assessment and examination in the Customs.
f) Negotiating on quotations with various organizations for the services required by the company.
g) Responsible to co-ordinate with major customers like M/s. Siemens Ltd (Medical Division all
India), M/s. Godrej & Boyce, M/s. Tech Pacific Pvt Ltd, M/s. Bombay Dying, M/s. Atlas Copco,
M/s. Ge Lighting and M/s. Goderj Ge Appliances,
ACHIEVEMENTS
 Best employee for my outstanding performance contributed towards the success of my co in
2003.
 Best performance in the year of 2005-2006
 Achiever of the quarter Q3 , Q4 2009
 Achiever of the Year 2009
 Achiever of the quarter Q3 - 2010
 Achiever of the Employ Year 2010
 Certificate on Managerial Effectiveness Programme – Year 2010 - DHL Lemuir Logistics Pvt. Ltd.
 Participation in Management Development Program on GLOBAL TRADE OPRATIONS , LOGISTIC ,
SHIPPING & FREIGHT FORWARDING –2010.
 INCOTERMS 2010
 Certificate on Customer Service Excellence – Year 2012 - DHL Lemuir Logistics Pvt. Ltd.
 Multiple Appreciations from Customers & interdepartmental , Sr. Management

5. PERSONAL DETAILSPERSONAL DETAILS
• Date of Birth : 15th
May 1976
• Hobbies : Reading, Travelling & Music
• Languages Known : English, Hindi & Marathi
• Sports : Cricket , Khokho

6. PERSONAL DETAILSPERSONAL DETAILS
• Date of Birth : 15th
May 1976
• Hobbies : Reading, Travelling & Music
• Languages Known : English, Hindi & Marathi
• Sports : Cricket , Khokho