Ariana N. Lima has over 10 years of experience in customer service and support roles. She has a proven track record of improving customer satisfaction survey scores by 20% and implementing quality control measures that improved inspection report scores by 20 points. Currently, she is pursuing an English/Communications major at Southern New Hampshire University while working as an organizer to build a community of low-wage worker leaders.

1. Ariana N. Lima
391 Amal Drive Atlanta, Georgia 30315
(404)951-7019 Arianalima83@gmail.com
Profile
• Over 10 years’ experience in customer service and support
• Verifiable computer skills and ability to quickly adapt to new programs
• Excellent working knowledge of both Microsoft and Mac operating systems
• Proven track record of successful trainees, and tenure employees under my direct supervision
• Analyze sales reports in correlation to labor and inventory, develop plans of action to address customer issues
presented through surveys, communicate with and train employees on new action items
Achievements
 Implemented quality control measures and improved quarterly inspection report scores by 20 points.
 Led meetings to discuss team building events and encouraged a better morale in the work environment.
 Increased customer survey results by 20% in fall quarter 2012.
Education
2014 – Present Southern New Hampshire University Manchester, NH
Pursuing a major in English/Communications
Relevant Experience
ATLRaiseUp Field Organizer
Atlanta, GA
March 2015- Present
 Reach out and build a community of low wage worker leaders to organize their industry
 Organize and coordinate regular meetings with worker leaders
 Help workers build confidence in their organizing abilities and help educate workers on their rights on
the job
 Facilitate community-driven action planning: through identification of common goals, training,
review of action plans, help organize groups to implement plan, and engage relevant partners to
support it
Starbucks Corporation Assistant Store Manager
Atlanta, GA
March 2005- January 2014
 Manage floor deployment of at least 6 employees ensuring an unbreakable chain of legendary service
 Proactively addressed any issues customers may have by being an active contributor to the customer
experience
 Engage with staff with training and team building, helping them to realize their potential
 Grow a successful, multi-million dollar business by driving sales
Macy's Inc. INC Selling Specialist
Atlanta, GA
September 2008 - October 2011
 Monitor weekly, monthly, and quarterly sales reports
 Develop and cultivate relationships with store personnel: management and associates
 Work closely with sales reps in developing and executing strategies to increase sales
 Combat daily challenges with appropriate solutions and merchandising by corporate directives and
independently among other general merchandising duties

2. JVLB Clinical Services Office Manager
Powder Springs, GA
January 2001-March 2005
 Provide professional front office administrative support for 8 healthcare practitioners.
 Client support through the entire recovery process including billing, referrals, and prescriptions.
 Increase office efficiency with a universal filing system for all practitioners.
References Available Upon Request