Robert J. Bowman Jr. has over 15 years of experience in customer service and technology support roles. He has strong skills in HTML, CSS, JavaScript, PHP, Angular and Microsoft Office products. Throughout his career, he has consistently led teams to success through his effective people and process improvement skills. Currently, he works as a Service Desk Technician at CompuCom specializing in government services, software development and technology support.

1. Robert J. Bowman, Jr. | 502.438.3647 | Rjbowman8@gmail.com | Louisville KY
|github.com/rjbowman8
SKILL SUMMARY
Languages: HTML, CSS, JavaScript, PHP, Angular
Ability to type 60 words per minute (w.p.m.).
Proficient in all Microsoft Office products.
Orchestrated professionalism and class while dealing with clients on a global scale.
Achieved status as team leader with effective people skills and process improvement.
Team leader on multiple teams creating a professional environment.
PROFESSIONAL DEVELOPMENT
ITT Technical Institute (12) credit hours received
Code Louisville (Treehouse): Louisville, KY
Front End Development (HTML, CSS, JavaScript, Angular) 2016
JOB HISTORY
CompuCom | Service Desk Technician | May 2016 - Current
Specializing in government services, software application development and technology support.
Provided consistent, personalized support for corporate and personal technology anytime, anywhere,
across all channels to optimize the end-user experience.
United States Census Bureau | Telephone Interviewer | November 2012 - Current
Orchestrated professionalism and class while dealing with clients on a global scale.
I also have the lowest refusal rate amongst the branch.
Louisville Water Company | Customer Service Representative | March 2010 – October 2015
Streamlined a clerical process that’s still used department wide to provide customers with account
information in a timely fashion which before was inadequate.
Main contributor on team to create new processes to better serve customers by making my department
work more efficiently.
Achieved status as team leader with effective people skills and process improvement.

2. Preferred Staffing Agency | Customer Service Representative | September 2009 – March 2010
Organized team activities to ensure tasks were completed.
Work with individuals to expand our day to help others.
Insight Communications | Tier 1 Customer Service Representative | July 2008 – June 2009
Team leader on multiple teams creating a professional environment.
Problem solver and people starter in all situations.
Appriss | VINE Service Representative | March 2007 – July 2008
Orchestrated a strong team of individuals to help others strive in the position.
Maintained a database to properly store classified information.
Video Monitoring Services | Transcriber | August 2002 – February 2007
Managed a team of individuals to process documents with a pre-determined deadline.
Made sure projects were completed before deadlines that could be an obstacle.
Humana, Inc. | Chicago Customer Service Claims Specialist | April 1999 – August 2001
Communicated on a global level to assist in core health insurance needs.
Managed to excel with high demand, extremely high volume of work, and high expectations.
Sears Credit | Collections Representative | July 1997 – August 2001
Managed team to work in high volume environment to meet deadlines.
Created criteria to process highly private information.