SlideShare a Scribd company logo
30 min. talk by mariko naber @sellyourstuffonlinenl
sellyourstuffonline.nl
•	ZEELAND > SCHEVENINGEN,
•	GRAPHIC DESIGNER, 1996
•	MARK NABER, 1996
•	LOADED INK BNO, 1997
•	APPLEPIEPIECES, 2008
•	SCOTT, 2010
•	SELL YOUR STUFF ONLINE, 2014
MARIKO
sellyourstuffonline.nl
WHAT WILL
you learn?
1 -	DEFINE YOUR NICHE
2 -	TARGET YOUR AUDIENCE
3 -	BRANDING ON FLEEK
4 -	NAIL YOUR CUSTOMER JOURNEY
5 -	USE CONTENT MARKETING
•	IF YOU OWN A WEBSTORE OR ONLINE BUSINESS
THIS TALK IS FOR YOU
sellyourstuffonline.nl
•	IF YOU OWN A WEBSTORE OR ONLINE BUSINESS
•	OR IF YOU WANT TO START ONE
THIS TALK IS FOR YOU
sellyourstuffonline.nl
•	IF YOU OWN A WEBSTORE OR ONLINE BUSINESS
•	OR IF YOU WANT TO START ONE
•	IF YOU ARE INTERESTED IN HOW TO BUILD A BRAND
THIS TALK IS FOR YOU
sellyourstuffonline.nl
1 - DEFINE YOUR NICHE
YOUR TARGET AUDIENCE IS NOT EVERYBODY
sellyourstuffonline.nl
• REMEMBER THE 80/20 RULE: 80% OF YOUR PROFIT
IS LIKELY TO COME FROM 20% OF YOUR CUSTOMERS
1 - DEFINE YOUR NICHE
sellyourstuffonline.nl
• REMEMBER THE 80/20 RULE: 80% OF YOUR PROFIT
IS LIKELY TO COME FROM 20% OF YOUR CUSTOMERS
• IF YOU KNOW YOUR AUDIENCE, YOU KNOW THEIR
STRUGGLE
1 - DEFINE YOUR NICHE
sellyourstuffonline.nl
• REMEMBER THE 80/20 RULE: 80% OF YOUR PROFIT
IS LIKELY TO COME FROM 20% OF YOUR CUSTOMERS
• IF YOU KNOW YOUR AUDIENCE, YOU KNOW THEIR
STRUGGLE
• RELEVANT. IF YOU KNOW EXACTLY WHO YOU'RE
AIMING AT, YOU CAN TELL THEM A STORY THAT
APPEALS DIRECTLY TO THEM!
1 - DEFINE YOUR NICHE
sellyourstuffonline.nl
2 - TARGET YOUR AUDIENCE
WHO, WHY, WHAT, WHERE  HOW
sellyourstuffonline.nl
sellyourstuffonline.nl
• DETERMINE YOUR TARGET AUDIENCE AVATAR
2 - TARGET YOUR AUDIENCE
sellyourstuffonline.nl
• DETERMINE YOUR TARGET AUDIENCE AVATAR
• TRY TO PIN POINT EVERY LITTLE DETAIL: GENDER,
AGE, LOCATION, RELATIONSHIP, EDUCATION, WORK,
HOBBIES, LIFESTYLE ETC.
2 - TARGET YOUR AUDIENCE
sellyourstuffonline.nl
• DETERMINE YOUR TARGET AUDIENCE AVATAR
• TRY TO PIN POINT EVERY LITTLE DETAIL: GENDER,
AGE, LOCATION, RELATIONSHIP, EDUCATION, WORK,
HOBBIES, LIFESTYLE ETC.
• IF NECESSARY, MAKE DIFFERENT AUDIENCES
FOR A DIFFERENT APPROACH
2 - TARGET YOUR AUDIENCE
3 - BRANDING ON FLEEK
COMPLETE EXPERIENCE
sellyourstuffonline.nl
• BRANDING PROMOTES RECOGNITION
3 - BRANDING ON FLEEK
sellyourstuffonline.nl
• BRANDING PROMOTES RECOGNITION
• A GOOD BRAND TELLS PEOPLE ABOUT
YOUR BUSINESS DNA
3 - BRANDING ON FLEEK
sellyourstuffonline.nl
• BRANDING PROMOTES RECOGNITION
• A GOOD BRAND TELLS PEOPLE ABOUT
YOUR BUSINESS DNA
• BRANDING HELPS SET YOU APART FROM
THE COMPETITION
3 - BRANDING ON FLEEK
sellyourstuffonline.nl
4 - NAIL CUSTOMER JOURNEY
UNDERSTAND THE JOURNEY
sellyourstuffonline.nl
every product or service
is a SOLUTION FOR
A PROBLEM
sellyourstuffonline.nl
sellyourstuffonline.nl
to sell a product or service
you need to know WHY YOUR
CUSTOMER IS BUYING
people don't
want a drill.
sellyourstuffonline.nl
people don't
want a drill.
they need a hole
in their wall.
Theodore Levitt
sellyourstuffonline.nl
people don't
want a coffee
machine.
sellyourstuffonline.nl
people don't
want a coffee
machine.
they need to
wake up in the
morning.
sellyourstuffonline.nl
people don't
want a
bracelet.
sellyourstuffonline.nl
people don't
want a
bracelet.
they need a
confirmation
of love
sellyourstuffonline.nl
people don't buy information.
they buy the PROMISE
OF CHANGE
sellyourstuffonline.nl
current
situation
★
★
★
★
★
desired
future
change
sellyourstuffonline.nl
your customer
BUYS THE RESULT
which they can achieve by
buying your product
sellyourstuffonline.nl
sellyourstuffonline.nlsellyourstuffonline.nl
whether you sell a drill, coffee
or a bracelet. every CUSTOMER
makes a JOURNEY which leads to
the much desired order
(customer journey)
buy my product!
DOESN'T WORK
(most of the time)
sellyourstuffonline.nl
only up to 3% of your audience
is willing to order NOW.
the other 97% is at the
beginning of their journey
sellyourstuffonline.nl
customer journey
sellyourstuffonline.nl
AWARENESS
PHASE
DECISION
PHASE
(CONVER-
SION)
LOYALTY
CONSI-
DERATION
PHASE
REPEAT ORDER
• what is on the customer's mind?
• which product would be relevant to them?
• how would you present that product?
• what is the logical next step?
questions for every phase
in the customer journey
sellyourstuffonline.nl
make the
CUSTOMER JOURNEY
as attractive as possible
with CONTENT MARKETING
sellyourstuffonline.nl
sellyourstuffonline.nl
5 - USE CONTENT MARKETING
5 STEPS FOR A CONTENT MERKETING STRATEGY
sellyourstuffonline.nl
CONTENT MARKETING
creation and sharing of online
material (videos, blogs, social media
posts) that does not explicitly sell
or promote but is intended to
stimulate interest and connection
FIND SPECIFIC TOPICS
THAT YOUR DESIRED TARGET GROUP
CAN HELP
STEP 1
sellyourstuffonline.nl
CREATE FREE CONTENT FOR YOUR TARGET GROUP
(EXAMPLE: BLOGPOST FILLED WITH TIPS
CONCERNING A KEY TOPIC + PROMOTE!)
STEP 2
sellyourstuffonline.nl
GIVE AWAY SOMETHING IN EXCHANDE
FOR AN EMAILADDRESS
(DISCOUNT, HOW-TO, CHECKLIST,
FREE SAMPLES + PROMOTE!)
STEP 3
sellyourstuffonline.nl
LEAD THE MAILING LIST
THROUGH A SALES PROCES
(WELCOME EMAIL WITH A FUN
INTRODUCTION AND A FOLLOW UP)
STEP 4
sellyourstuffonline.nl
ATTRACT TRAFFIC, PROMOTE!
(ADS, PROMOTION IS EXPOSURE, THE MORE
PROMOTION, THE MORE TRAFFIC AND
OPPORTUNITY ON SALE)
STEP 5
sellyourstuffonline.nl
sellyourstuffonline.nl
look at it as a RELATIONSHIP
the CLOSER you are, the more
RISK and COMMITMENT
you are willing to take/have
customer journey
sellyourstuffonline.nl
AWARENESS
PHASE
DECISION
PHASE
(CONVER-
SION)
LOYALTY
CONSI-
DERATION
PHASE
REPEAT ORDER
COLD MEDIUM WARM HOT
sellyourstuffonline.nl
content, it's a about
HOW and WHEN
you use it
example
content marketing funnel
sellyourstuffonline.nl
blogpost
welcome
email
discount
popup
product
page
example
content marketing funnel
sellyourstuffonline.nl
Facebook
ad
welcome
email
how-to
product
page
example
content marketing funnel
sellyourstuffonline.nl
Facebook
ad
videochecklist discount
example
content marketing funnel
sellyourstuffonline.nl
YouTube
video
online
mini
workshop
blogpost offer
example
content marketing funnel
sellyourstuffonline.nl
Instagram
post
discount
code
contest
product
page
sellyourstuffonline.nl
one consistent
CONTENT MARKETING FUNNEL
THAT WORKS can change your
online business
•	define your niche and target your audience
•	set up an awesome webshop (by using Shopify)
•	make -on a regular basis- great content that
	 attracts your target group
• fine tune your funnel and repeat
most important
things to remember:
sellyourstuffonline.nl
do you want...
sellyourstuffonline.nl
•	to recieve inspiration, motivation and lots of
content ideas EVERY week?
• to attract (new) customers to buy from you?
•	an awesome and stickable webstore where
people come back to time and time again?
THE ONLY
THING YOU
MARKETING
NEED IS CONTENT
YOUR VERY OWN
CONTENT MARKETING COACH
THIS FALL from €99,- monthly (x3)
GO TO  BIT.LY/HERFST18
Thank you!
GO TO  BIT.LY/HERFST18
...AND THANK YOU SHOPIFY!

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