Resume for Amy Ng #ONO

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Amy Ng
224.255.3285 | ng.amy.2021@gmail.com | Greater Chicago Area, IL
www.linkedin.com/in/ngamy2021
PROJECT MANAGER
Bilingual (Cantonese) | Collaborative | Customer Oriented | Voice of the Customer
Analyze Data | Control Costs | Execute Plans | Manage Risks
Asana | CMS | CRM | FreshDesk |Jira | MailChimp | Slack | SQL
Work Experience
International Technology and Data Manager April 2017 – Mar 2020
The Global Leadership Network, South Barrington, IL
Led, directed, and collaborated with cross-functional teams to deliver projects to support global
business operations and meet stakeholder expectations. Defined project scope, collected
requirements, coordinated release schedule, maintained product backlog and performed
validation testing. Provided post implementation customer service, end user training, and
technical support. Maintained data integrity within systems. Supervised and mentored interns.
• Led the development of a new software system to optimize a business process which
resulted in an increased efficiency of 75%.
• Realized $50K in organization cost savings by introducing a new system to replace
legacy software. Performed feasibility study and cost analysis.
• Initiated a new app that reduced check-in times by 20%.
• Increased end user satisfaction by overhauling an existing system to make it more user
friendly. Led stakeholder interviews globally, created user stories, and managed remote
contractors.
• Reduced cloud storage costs by performing data analysis using Google Analytics.
Teaching Assistant Aug 2014 – Jun 2016
Jane Stenson Elementary School, Skokie, IL
• Managed and taught students to achieve their learning objectives.
• Translated and tailored complex information and communicated in a way that was
understood.
• Coordinated a project to increase reading skills. Planned reading strategy, executed the
plan, and continuously mentored students and monitored progress. 100% of students
met their reading goal.

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Account Representative Jan 2013 – Jan 2014
Ring Stock, Inc., Remote
• Extracted and classified data in a meaningful way to highlight business revenue and
expenses through P&L statements.
• Managed multiple client relationships and streamlined the scheduling of virtual
meetings.
Harvest Bible Chapel, Niles, IL
Children’s Ministry Assistant Jan 2011- Jan2012
• Managed volunteer schedule and equipped volunteers for success through coaching
and training.
• Increased efficiency in scheduling by introducing new evaluation process.
Summer Camp Director June 2011 – August 2011
• Directed the design of a camp curriculum, provided project leadership, and monitored
and controlled the budget and schedule.
Preschool Director Jan 2009 – Jan 2011
• Directed weekly meetings by executing planned curriculum, managing resources and
schedule, and communicating with stakeholders.
Professional Development
The Project Management PrepCast Certificate of Completion April 2020
OSP International, LLC, PMI Registered Education Provider
Project Manager Professional (PMP) Candidate July 2020
Project Management Institute (PMI)
Education
University of Illinois at Urbana-Champaign
Bachelor of Science in General Engineering (Secondary Field: Biomedical Engineering)