Richard Lindberg is seeking an IT position utilizing his communication, process development, and problem-solving skills gained from over six years of professional experience. He has experience managing customer relationships and troubleshooting software as a Technical Support Engineer. Additionally, he has data collection and customer service experience from roles at RTI International and ACS. Richard graduated from North Carolina State University with a B.S. in Business Administration with an operations and supply chain concentration and is proficient in various software programs and building computer systems.

1. Richard Lindberg
5900 Timber Creek Ln. Apt 1004 • Raleigh, NC 27612 • 919-827-2718 • RichardJLindberg@gmail.com
OBJECTIVE
To obtain a position in the IT industry which will allow me to make use of my communication and process
development skills, my ability to find creative solutions to challenging operational issues, and my more than six years
of professional experience.
EXPERIENCE
Emergency Technologies Inc., Raleigh, NC
Technical Support Engineer (Full-Time) March 2011 – January 2015
• Managed customer relationships with 50+ municipal emergency services customer contacts nation-wide
• Performed trouble-shooting and guided customers in the use of the Visual Fire emergency services software suite
• Wrote stories using Jira issue-tracking software to communicate customer needs to developers in the form of bug
reports and product enhancement requests
• Developed Crystal Reports and data analysis tools for customer inventory, scheduling, and other records databases
• Worked closely with project managers and acted as lead subject matter expert on projects ranging from
development of new product features to implementations for customers including Dallas Fire Department,
Indianapolis Fire Department, and many others
• Led the adoption of Parature Support CRM software by designing department workflows and working with
Parature developers to implement the design
RTI International, Raleigh, NC
Data Collection Specialist (Full-Time) March 2010 – March 2011
• Represented RTI and the Department of Health and Humans Services in contacting and collecting data from
medical provider offices for the MEPS study
• Gained the voluntary participation of medical provider offices in data collection, which often required using
creativity and tact to convince office administrators to take time from their duties to assist the study
• In recognition of success in handling standard cases, received promotion to role of refusal-negotiator
ACS, Cary, NC
Senior Customer Service Representative (Full-Time) October 2008 – March 2010
• Monitored and assisted junior staff with Aetna Health Insurance customer service calls
• Developed training materials and competency tests, and led training classes for 50-60 new staff members
EDUCATION
North Carolina State University, Raleigh, NC Graduation: May 2015
• B.S.: Business Administration – Operations & Supply Chain Concentration
• Cumulative GPA of 3.4, Major GPA of 3.8 (out of 4.0)
• Collaborating with RJR Tobacco on the Filter Tow Recycling Practicum Project
TECHNICAL SKILLS
• Proficient in Microsoft Office Suite (Excel/Word/Project/Outlook/PowerPoint)
• Working knowledge of SQL Server Management Studio, SQL Enterprise, Crystal Reports, Jira, Parature
• Trained in a range of specialty software in previous positions, including Visual Fire, RTI proprietary data
collection software, RUMBA Mainframe, and Aetna claims processing software
• Experience building consumer PC systems from component parts and building basic networks
COMMUNITY SERVICE
• Boy Scouts of America – Led and participated in numerous charitable events with the Scouts, including blood-
drives, charity walks and youth mentoring
• Habitat for Humanity – Worked with construction personnel on home-building projects for families in need