Shirwa Mohamed is a multilingual business analyst with experience managing all phases of projects from needs assessment through implementation. She has skills in strategic planning, risk management, project management, business case development, data mapping, and CRM program management. Her work history includes roles in property management, retail management, and quality assurance. She holds a Bachelor of Science degree in International Business from Minnesota State University.

1. SHIRWA MOHAMED
3320 Longfellow Avenue S Apt 308, Minneapolis, MN 55407 H: 5074914504 C: 5074914504
shirwa.mohamed@mnsu.edu
Multilingual Business Analyst who performs well in multi-national environment. Adept at managing all
phases of project life cycle, from needs assessment through implementing. Skilled at ulitizing CRM and data
management tools to optimize sales, marketing, and customer loyalty
Business Analyst
Strategic Planning
Risk Management
Project Management
Business Case Development
Gap analysis
Workflow analysis
Data mapping
Operations management
CRM Program Management
Microsoft Office Suite
Property Manager, 05/2009 to 06/2012
Dominium Property Management – Owatonna
Documented business processes and analyzed procedures to see that they would meet changing business
needs.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Created and led implementation of Project Management Methodology to reduce project management.
Men's Apparel Manager, 05/2012 to 04/2013
Kohl's – Owatonna
Screened applicant resumes and coordinated both phone and in-person interviews.
Assisted with event planning, including associated travel and logistical arrangements.
Compiled company information and related material and distributed it to candidates.
Quality Assurance, and Customer Service Representative , 05/2013 to Current
UCare Health Insurance – Minneapolis
Managed day-to-day development issues.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test
results, home care forms).
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Bachelor of Science: International Business, 2014
Minnesota State University, Mankato - Minnesota State University in Mankato
3.02 GPA
Minor in Business Administration
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
EDUCATION
ACCOMPLISHMENTS