Knowledge-Centered Support at Atlassian - Neil KenagyAtlassian
In this session, we will provide insights to knowledge-centered support (KCS) practices, based on Atlassian’s customer support operations. We'll cover the elements of both the solve and the evolve loops in a high-touch, open-communication, rapidly growing support center. We'll also discuss key motivations and measures needed to ensure a balance between responsiveness and online capability.
Krish Compusoft Services PVT. LTD. is a global IT consulting and technology services company that has been delivering quality solutions to customers for over a decade. It offers a range of technical services including consulting, application development, cloud computing solutions, and infrastructure services. The company has a talented workforce and infrastructure to deliver results to a wide global client base in industries such as entertainment, hospitality, healthcare, banking, manufacturing and more.
Agile efforts typically begin in engineering but become stagnant when they fail to expand to other parts of the organization. This talk will explore the individual systems that must thrive for an entire organization to be agile. The four core elements that must exist for agility to scale with longevity and purpose are: alignment to strategy, customer-first values, lean discovery practices, and capacity for change. We will take an in depth look at how each element operates with agile methods and what is required for them to evolve within the business. Gain an understanding of how to move beyond following practices in isolation in order to achieve harmony in the full embrace of reciprocal agile principles at scale.
Knowledge-Centered Support – The Methodology That Really Works - John CustyAtlassian
Knowledge-Centered Support (KCS) is a knowledge management methodology that focuses on knowledge as a key asset of an organization. It involves capturing knowledge as a byproduct of resolving issues, structuring the knowledge for readability and consistency, and reusing the knowledge to resolve similar issues faster. Practices of KCS include knowledge engineering, leadership and communication, performance assessment, and integrating KCS with other IT service management processes. KCS provides benefits like faster issue resolution, reduced redundancy, improved customer experience, and increased organizational learning.
A talk by Rick Miller
President & CEO, Pro 356 Consulting
How could Clifton Strength Finders, Gallup's Q12 Engagement approach, and the Fogg Behavioral Model combine to raise your teams focus in the new normal business climate? This workshop will show you how.
Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/raise-your-teams-engagement-with-agile-re-boarding-strategies/
**Leading in a Crisis Free Virtual Summit 40+ Speakers:**
https://leading-in-crisis.turnkeycoachingsolutions.com/
Agile Project Management with Kanban & Lean (4 Nov 2017)Mai Quay
Michael Chik is an experienced Lean and Agile coach who has worked with many large companies. In this presentation, he discusses how Kanban systems can help project managers add more value by focusing on leadership activities like risk management rather than administrative tasks. He covers Kanban principles, flow efficiency, metrics like lead time, and how to do risk analysis and forecasts. The overall message is that Kanban can enable managers to improve predictability, manage risks proactively, and reliably meet commitments and customer needs.
Knowledge-Centered Support at Atlassian - Neil KenagyAtlassian
In this session, we will provide insights to knowledge-centered support (KCS) practices, based on Atlassian’s customer support operations. We'll cover the elements of both the solve and the evolve loops in a high-touch, open-communication, rapidly growing support center. We'll also discuss key motivations and measures needed to ensure a balance between responsiveness and online capability.
Krish Compusoft Services PVT. LTD. is a global IT consulting and technology services company that has been delivering quality solutions to customers for over a decade. It offers a range of technical services including consulting, application development, cloud computing solutions, and infrastructure services. The company has a talented workforce and infrastructure to deliver results to a wide global client base in industries such as entertainment, hospitality, healthcare, banking, manufacturing and more.
Agile efforts typically begin in engineering but become stagnant when they fail to expand to other parts of the organization. This talk will explore the individual systems that must thrive for an entire organization to be agile. The four core elements that must exist for agility to scale with longevity and purpose are: alignment to strategy, customer-first values, lean discovery practices, and capacity for change. We will take an in depth look at how each element operates with agile methods and what is required for them to evolve within the business. Gain an understanding of how to move beyond following practices in isolation in order to achieve harmony in the full embrace of reciprocal agile principles at scale.
Knowledge-Centered Support – The Methodology That Really Works - John CustyAtlassian
Knowledge-Centered Support (KCS) is a knowledge management methodology that focuses on knowledge as a key asset of an organization. It involves capturing knowledge as a byproduct of resolving issues, structuring the knowledge for readability and consistency, and reusing the knowledge to resolve similar issues faster. Practices of KCS include knowledge engineering, leadership and communication, performance assessment, and integrating KCS with other IT service management processes. KCS provides benefits like faster issue resolution, reduced redundancy, improved customer experience, and increased organizational learning.
A talk by Rick Miller
President & CEO, Pro 356 Consulting
How could Clifton Strength Finders, Gallup's Q12 Engagement approach, and the Fogg Behavioral Model combine to raise your teams focus in the new normal business climate? This workshop will show you how.
Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/raise-your-teams-engagement-with-agile-re-boarding-strategies/
**Leading in a Crisis Free Virtual Summit 40+ Speakers:**
https://leading-in-crisis.turnkeycoachingsolutions.com/
Agile Project Management with Kanban & Lean (4 Nov 2017)Mai Quay
Michael Chik is an experienced Lean and Agile coach who has worked with many large companies. In this presentation, he discusses how Kanban systems can help project managers add more value by focusing on leadership activities like risk management rather than administrative tasks. He covers Kanban principles, flow efficiency, metrics like lead time, and how to do risk analysis and forecasts. The overall message is that Kanban can enable managers to improve predictability, manage risks proactively, and reliably meet commitments and customer needs.
Delivering on the KCS promise and empowering people by tracking the evolution...KM Chicago
The document discusses key concepts of the Knowledge Centered Support (KCS) methodology for improving knowledge management. It outlines 6 metrics that can be used to track the success of a KCS implementation: 1) session usage, 2) content usage, 3) published content and user reputation, 4) user flagged content gaps and activities, 5) category usage, and 6) intent coverage. Case studies are presented showing returns on investment for companies that achieved improvements in operational efficiency, agent proficiency, and self-service capabilities through adopting KCS practices.
Beyond the Scrum Master - Becoming an Agile CoachCprime
For an organization to truly move to agility they must develop more than the traditional Scrum roles of ScrumMaster, Product Owner and Scrum team. They must create internal agile coaches. These agile advocates guide other ScrumMasters and Product Owners, assist teams with problems implementing Scrum and help the organization adopt the agile mindset.
How do you move from the ScrumMaster role to that of an agile coach? In this session, we’ll identify the characteristics of a good agile coach, how the role differs from the ScrumMaster and how to build an internal agile coaching organization. We’ll learn:
• Who makes a good agile coach
• How a typical internal agile coach spends their time
• How to assess problems in an unfamiliar team
• Metrics and tools to help the agile coach
• Getting teams started in Agile
• Continuing your own learning
This session is crucial for anyone who has a desire to help agile practices grow and thrive in the organization.
The document discusses the future of lean-agile coaching and introduces Agendashift as a tool. It covers key topics like servant leadership, job stories, agile freshness index, GROW coaching model, and Cynefin decision framework. Agendashift facilitates lean-agile transformation through conversations and workshops to identify areas for improvement, generate ideas, and create an action plan with periodic reviews. The author encourages trying techniques like servant leadership, job stories, and using Agendashift surveys to improve agile practices.
Agile HR Community Meetup London 17th July 2019Natal Dank
Step inside the Agile HR success story, Beyond, and explore how treating your culture as a product can elevate your business into top 100 company status. The Agile HR Meetup is a vital learning global network for Human Resources (HR), Learning and Development (L&D), Agile and, People and Culture professionals, on a mission to innovate HR and transform the profession for the future of work. Join us and help shape the discussion at the Agile HR Community - www.agilehrcommunity.com
How we broke and fixed team autonomy.
A story of a restructure in a software organization towards an "autonomous teams" model, various ups and downs as it shook out.
Lightly edited from @cj_smithy's and my original deck.
The document discusses the role of the ScrumMaster and argues that they should act as a coach rather than a secretary. It notes that the ScrumMaster is responsible for helping others understand Scrum and ensuring its practices are followed to maximize business value. However, the ScrumMaster must remain neutral and not insert their own opinions. Their role is to provide feedback and guidance to help the team, not do work for them or remove tasks. Acting as an administrative assistant can foster learned helplessness, while an effective ScrumMaster focuses on interactions and outcomes through coaching.
Successful Agile Transformation - Jim Grundner - Agile Maine agilemaine
This document discusses essential patterns for successful agile transformations. It emphasizes the importance of leadership commitment, forming a cross-functional transformation team, and having an adoption strategy such as piloting agile with a small team. It also recommends focusing on empowering teams, limiting work in progress, using metrics to encourage the right behaviors, and embracing an experimental mindset to continuously learn and improve.
An agile coach supports teams in achieving goals related to agile practices by providing training, advice, and guidance. Agile is easy to understand but difficult to implement, so coaches help address initial impediments and share experiences with success and failure. Coaches can come from backgrounds as scrum masters, project managers, technical leads, or QA and help teams overcome challenges like lack of organizational support or resistance to change from senior management. Success as a coach requires continuous learning, transparency with leadership, and helping teams develop patience and avoid negativity.
Breaking Through with Agile Change ManagementKaty Saulpaugh
The document discusses overcoming barriers to adopting Agile change management practices outside of IT. It proposes three solutions: 1) Translating Agile concepts into business terms that non-technical managers and teams understand. 2) Showing how Agile has been successfully applied in other disciplines like manufacturing, legal, and marketing. 3) Demonstrating how cultural transformations to Agile values and ways of working can be measured and have led to benefits at organizations. The document provides examples and explanations for each solution to help organizations expand their Agile approaches.
How to Coach for Creativity & Service ExcellenceKaiNexus
Karyn Ross presented on how to coach for creativity and service excellence. She discussed that peak service experiences are what customers want now and organizations need to deliver. Creativity involves combining knowledge in new ways to solve problems differently. Coaching develops creativity and problem-solving skills better than traditional training by having learners try new things with support daily. Coaching questions using Toyota Way principles can help turn creative ideas into reality to improve customer service.
The path to Agile Coach certification webinarGraham Dick
Presented on the 15th July 2018. Addressing:
What is an Agile Coach?
What does Agile Coaching involve?
How to coach
Some "tools from the Coaches toolbox"
- Active listening
- Emotional intelligence
Coaching the team
And from our 3 day agile coaching course
- Constellations - a fun technique to help team members get to know each other
- Coaching Dojo - practice your coaching technique
This document provides an overview of knowledge management best practices using the Knowledge-Centered Support (KCS) methodology. It discusses how KCS has evolved from traditional knowledge engineering approaches to become integrated into the problem-solving workflow. Key aspects of KCS include capturing knowledge as a byproduct of solving problems, evolving knowledge based on demand, and developing a collaborative knowledge base. The document outlines the KCS framework and processes and how they align with and enhance the ITIL framework for service management.
Presented by Steve Kane, Director of Coaching and Certification for Gemba Academy
Part of a leader's job is to help people develop or improve capabilities. Coaching is quickly becoming a highly demanded skill set for leaders at all organizational levels to not only to help people get things done, but also improve their skills so that they can work more independently. There are important differences between coaching and teaching, mentoring, advising, or consulting.
In this webinar, you will learn:
the role of a coach and the person being coached in a business environment
recognizing opportunities to coach and covert coaching
coaching models
coaching as a leadership technique
where to find learning resources
About the Presenter:
Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum.
The document discusses how adopting Agile practices has changed HR work at Titansoft. It outlines 3 key changes: 1) Creating a more engaging company culture focused on feedback, transparency, and continuous learning. 2) Implementing non-traditional HR practices like salary transparency, flexible work hours, and self-managed teams. 3) Applying Agile concepts like minimal planning, feedback loops, and retrospectives to HR projects and processes. The changes helped improve employee engagement and retention while reducing individual manager workloads.
The document discusses enterprise coaching challenges and provides guidance on an effective coaching approach. It begins with common challenges such as lack of organizational goals and focus on processes instead of behaviors. It then outlines a coaching cycle that involves starting with mentoring and observation, defining a strategy, and facilitating team improvement. The document emphasizes building trust and transparency, allowing teams to self-organize, and coaching teams to inspect and adapt. It also discusses moving from an exact coaching approach to one that experiments and helps teams lead, and the importance of an adaptive versus defining mindset when coaching.
This document discusses key elements of agile HR. It outlines 5 trademarks of agile organizations, including a clear focus on customers, cross-functional teams, rapid iterations, self-managed teams, and flexible technology. It also lists 18 practices for organizational agility. The document then examines how HR can support agile organizations and work agilely itself through practices like leading by example, adapting HR processes through rapid iteration and experimentation, using HR technology flexibly, and taking a guerrilla approach to change.
Agile HR: Transforming a Human Resources Team Using ScrumSeedbox
At Seedbox Technologies, we use agile development and scrum in all our engineering teams and have the vision of becoming a fully agile company one day. To support this vision, some of our non-engineering teams are starting to adopt and adapt agile principles that will help them deliver more value for our customers, partners, and team members. Here is a kickoff presentation we created to start this transformation with one of our HR teams, responsible for driving our company culture projects. We hope this can inspire other technology (and non-tech) companies to make a similar change in their organizations.
Most Agile adoptions put emphasis on training team members or specific roles. Having a group of “agile” teams does not provide the holistic change that is required within an organization looking to improve by adopting Agile, Scrum or Lean practices.Organizational Agility requires culture and paradigm shifts, changing the way work is approached, tackling impediments that are transparently exposed and in many cases, restructuring. Many organization leaders and managers say “this sounds great but where do I get started”? Join us for this session on how leaders can pragmatically begin the shift from traditional management to Agile management, enabling self-organization and becoming designers of the new environments that many organizations need to create in order for a successful Agile transformation.
This day is all about the “Agile Mindset”, but what about the “Kanban Mindset?” What’s the same and what is different? Kanban is certainly consistent with the “Agile Mindset,” but also brings in concepts from Lean and other management approaches.
Join Todd as he shares how the Kanban Method focuses on the following areas in order to drive continuous improvement:
Understand the system
Manage the flow of value
Balance Demand and Capacity
Limit WIP to improve predictability
Find and address bottlenecks
Make Policies Explicit
Incremental improvement through experiment and measurement
Double loop learning (process improvement & product improvement)
Scale through the enterprise
More details:
https://confengine.com/agile-india-2019/proposal/8214/the-kanban-mindset
Conference link: https://2019.agileindia.org
Delivering on the KCS promise and empowering people by tracking the evolution...KM Chicago
The document discusses key concepts of the Knowledge Centered Support (KCS) methodology for improving knowledge management. It outlines 6 metrics that can be used to track the success of a KCS implementation: 1) session usage, 2) content usage, 3) published content and user reputation, 4) user flagged content gaps and activities, 5) category usage, and 6) intent coverage. Case studies are presented showing returns on investment for companies that achieved improvements in operational efficiency, agent proficiency, and self-service capabilities through adopting KCS practices.
Beyond the Scrum Master - Becoming an Agile CoachCprime
For an organization to truly move to agility they must develop more than the traditional Scrum roles of ScrumMaster, Product Owner and Scrum team. They must create internal agile coaches. These agile advocates guide other ScrumMasters and Product Owners, assist teams with problems implementing Scrum and help the organization adopt the agile mindset.
How do you move from the ScrumMaster role to that of an agile coach? In this session, we’ll identify the characteristics of a good agile coach, how the role differs from the ScrumMaster and how to build an internal agile coaching organization. We’ll learn:
• Who makes a good agile coach
• How a typical internal agile coach spends their time
• How to assess problems in an unfamiliar team
• Metrics and tools to help the agile coach
• Getting teams started in Agile
• Continuing your own learning
This session is crucial for anyone who has a desire to help agile practices grow and thrive in the organization.
The document discusses the future of lean-agile coaching and introduces Agendashift as a tool. It covers key topics like servant leadership, job stories, agile freshness index, GROW coaching model, and Cynefin decision framework. Agendashift facilitates lean-agile transformation through conversations and workshops to identify areas for improvement, generate ideas, and create an action plan with periodic reviews. The author encourages trying techniques like servant leadership, job stories, and using Agendashift surveys to improve agile practices.
Agile HR Community Meetup London 17th July 2019Natal Dank
Step inside the Agile HR success story, Beyond, and explore how treating your culture as a product can elevate your business into top 100 company status. The Agile HR Meetup is a vital learning global network for Human Resources (HR), Learning and Development (L&D), Agile and, People and Culture professionals, on a mission to innovate HR and transform the profession for the future of work. Join us and help shape the discussion at the Agile HR Community - www.agilehrcommunity.com
How we broke and fixed team autonomy.
A story of a restructure in a software organization towards an "autonomous teams" model, various ups and downs as it shook out.
Lightly edited from @cj_smithy's and my original deck.
The document discusses the role of the ScrumMaster and argues that they should act as a coach rather than a secretary. It notes that the ScrumMaster is responsible for helping others understand Scrum and ensuring its practices are followed to maximize business value. However, the ScrumMaster must remain neutral and not insert their own opinions. Their role is to provide feedback and guidance to help the team, not do work for them or remove tasks. Acting as an administrative assistant can foster learned helplessness, while an effective ScrumMaster focuses on interactions and outcomes through coaching.
Successful Agile Transformation - Jim Grundner - Agile Maine agilemaine
This document discusses essential patterns for successful agile transformations. It emphasizes the importance of leadership commitment, forming a cross-functional transformation team, and having an adoption strategy such as piloting agile with a small team. It also recommends focusing on empowering teams, limiting work in progress, using metrics to encourage the right behaviors, and embracing an experimental mindset to continuously learn and improve.
An agile coach supports teams in achieving goals related to agile practices by providing training, advice, and guidance. Agile is easy to understand but difficult to implement, so coaches help address initial impediments and share experiences with success and failure. Coaches can come from backgrounds as scrum masters, project managers, technical leads, or QA and help teams overcome challenges like lack of organizational support or resistance to change from senior management. Success as a coach requires continuous learning, transparency with leadership, and helping teams develop patience and avoid negativity.
Breaking Through with Agile Change ManagementKaty Saulpaugh
The document discusses overcoming barriers to adopting Agile change management practices outside of IT. It proposes three solutions: 1) Translating Agile concepts into business terms that non-technical managers and teams understand. 2) Showing how Agile has been successfully applied in other disciplines like manufacturing, legal, and marketing. 3) Demonstrating how cultural transformations to Agile values and ways of working can be measured and have led to benefits at organizations. The document provides examples and explanations for each solution to help organizations expand their Agile approaches.
How to Coach for Creativity & Service ExcellenceKaiNexus
Karyn Ross presented on how to coach for creativity and service excellence. She discussed that peak service experiences are what customers want now and organizations need to deliver. Creativity involves combining knowledge in new ways to solve problems differently. Coaching develops creativity and problem-solving skills better than traditional training by having learners try new things with support daily. Coaching questions using Toyota Way principles can help turn creative ideas into reality to improve customer service.
The path to Agile Coach certification webinarGraham Dick
Presented on the 15th July 2018. Addressing:
What is an Agile Coach?
What does Agile Coaching involve?
How to coach
Some "tools from the Coaches toolbox"
- Active listening
- Emotional intelligence
Coaching the team
And from our 3 day agile coaching course
- Constellations - a fun technique to help team members get to know each other
- Coaching Dojo - practice your coaching technique
This document provides an overview of knowledge management best practices using the Knowledge-Centered Support (KCS) methodology. It discusses how KCS has evolved from traditional knowledge engineering approaches to become integrated into the problem-solving workflow. Key aspects of KCS include capturing knowledge as a byproduct of solving problems, evolving knowledge based on demand, and developing a collaborative knowledge base. The document outlines the KCS framework and processes and how they align with and enhance the ITIL framework for service management.
Presented by Steve Kane, Director of Coaching and Certification for Gemba Academy
Part of a leader's job is to help people develop or improve capabilities. Coaching is quickly becoming a highly demanded skill set for leaders at all organizational levels to not only to help people get things done, but also improve their skills so that they can work more independently. There are important differences between coaching and teaching, mentoring, advising, or consulting.
In this webinar, you will learn:
the role of a coach and the person being coached in a business environment
recognizing opportunities to coach and covert coaching
coaching models
coaching as a leadership technique
where to find learning resources
About the Presenter:
Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum.
The document discusses how adopting Agile practices has changed HR work at Titansoft. It outlines 3 key changes: 1) Creating a more engaging company culture focused on feedback, transparency, and continuous learning. 2) Implementing non-traditional HR practices like salary transparency, flexible work hours, and self-managed teams. 3) Applying Agile concepts like minimal planning, feedback loops, and retrospectives to HR projects and processes. The changes helped improve employee engagement and retention while reducing individual manager workloads.
The document discusses enterprise coaching challenges and provides guidance on an effective coaching approach. It begins with common challenges such as lack of organizational goals and focus on processes instead of behaviors. It then outlines a coaching cycle that involves starting with mentoring and observation, defining a strategy, and facilitating team improvement. The document emphasizes building trust and transparency, allowing teams to self-organize, and coaching teams to inspect and adapt. It also discusses moving from an exact coaching approach to one that experiments and helps teams lead, and the importance of an adaptive versus defining mindset when coaching.
This document discusses key elements of agile HR. It outlines 5 trademarks of agile organizations, including a clear focus on customers, cross-functional teams, rapid iterations, self-managed teams, and flexible technology. It also lists 18 practices for organizational agility. The document then examines how HR can support agile organizations and work agilely itself through practices like leading by example, adapting HR processes through rapid iteration and experimentation, using HR technology flexibly, and taking a guerrilla approach to change.
Agile HR: Transforming a Human Resources Team Using ScrumSeedbox
At Seedbox Technologies, we use agile development and scrum in all our engineering teams and have the vision of becoming a fully agile company one day. To support this vision, some of our non-engineering teams are starting to adopt and adapt agile principles that will help them deliver more value for our customers, partners, and team members. Here is a kickoff presentation we created to start this transformation with one of our HR teams, responsible for driving our company culture projects. We hope this can inspire other technology (and non-tech) companies to make a similar change in their organizations.
Most Agile adoptions put emphasis on training team members or specific roles. Having a group of “agile” teams does not provide the holistic change that is required within an organization looking to improve by adopting Agile, Scrum or Lean practices.Organizational Agility requires culture and paradigm shifts, changing the way work is approached, tackling impediments that are transparently exposed and in many cases, restructuring. Many organization leaders and managers say “this sounds great but where do I get started”? Join us for this session on how leaders can pragmatically begin the shift from traditional management to Agile management, enabling self-organization and becoming designers of the new environments that many organizations need to create in order for a successful Agile transformation.
This day is all about the “Agile Mindset”, but what about the “Kanban Mindset?” What’s the same and what is different? Kanban is certainly consistent with the “Agile Mindset,” but also brings in concepts from Lean and other management approaches.
Join Todd as he shares how the Kanban Method focuses on the following areas in order to drive continuous improvement:
Understand the system
Manage the flow of value
Balance Demand and Capacity
Limit WIP to improve predictability
Find and address bottlenecks
Make Policies Explicit
Incremental improvement through experiment and measurement
Double loop learning (process improvement & product improvement)
Scale through the enterprise
More details:
https://confengine.com/agile-india-2019/proposal/8214/the-kanban-mindset
Conference link: https://2019.agileindia.org
Good agile / Bad agile: Proving the value of Agile to a skeptical organizationAlan Albert
Is Agile worth it?
What value can being Agile bring to your organization?
Done right, Agile software development methodologies can help your organization deliver greater value to customers and other stakeholders more efficiently and with reduced risk.
Done wrong, Agile methodologies become an endlessly iterating feature factory, facing an ever-growing backlog.
In this interactive session, attendees discussed:
- How to identify what’s most valuable to build next
- How to ensure that the features you build are not just functional, but used and valued
- How to measure and effectively communicate the value that you create
Led by Alan Albert of MarketFit, this session at Agile Vancouver explored theory, examples, and exercises showing how to unlock the power of discovering, creating, and communicating value.
Avanza Case Study - Agile Transformation with Customer Focus Mia Kolmodin
Avanza transformed its development organization from siloed teams to a customer-focused structure with autonomous agile teams. The transformation was prompted by increasing lead times, cross-dependencies between teams, and declining team motivation. Avanza created 16 teams with end-to-end responsibilities aligned to customer journeys and value streams. This resulted in decreased time to market from 5.9 to 1.2 teams on average, increased strategic flexibility, and empowered employees who felt ownership of budgets and delivery.
The document discusses enterprise agile and how to adopt agile practices at scale within large organizations. It explains that adopting agile rituals and processes is different than transforming an organization to be agile. True transformation requires aligning structures, processes, technologies and tools to focus on business outcomes. It also emphasizes that agile at the enterprise level means extending agile concepts throughout the business, which requires a significant change effort approached with care. The conclusion reiterates that agile is about better business results, not just adopting practices, and knowing how agile teams interface with traditional organizations is key to a less threatening initial approach.
As companies evolve to adopt, integrate and leverage software as the defining element of their success in the 21st century, a rash of processes and methodologies are vying for their product teams' attention. This Session will give you guidelines on how to start an innovative business lean and fast by using design thinking, lean and agile approaches and how to build high-performing digital product teams. The session will finish with discussing Lean Agile meets Design Thinking to give a meaningful conclusion.
Even today, to the detriment of agile success, most organizational cultures remain delivery date-driven—resulting in delivery teams that are not focused on creating value for the customer. So how can we redirect stakeholders, the business, and the project team to concentrate on delivering the greatest value rather than simply meeting dates? Pollyanna Pixton describes the tools she has used in collaboration sessions to help all stakeholders and team members begin the process of adopting customer-centric agile methods. These tools include laying out an end-to-end customer journey, forming reusable decision filters to help prioritize backlogs, converting features into actionable user stories, and developing a solid process for making group decisions and communicating those decisions. Pollyanna shares questions that product owners and managers can use to define the problem while making sure they don't solve the problem prematurely. After all, that is the responsibility of the delivery team.
This document discusses becoming an agile organization and adopting agile thinking. It defines agile as being flexible, transparent, and customer-centric. Traditional "relay race" development is compared to the newer "rugby" approach of iterative collaboration. Key aspects of agile thinking include transparency, accountability, continuous improvement, and focusing on customer needs over documentation. Adopting agile requires changing organizational culture and habits, and frameworks like Scrum help with the transition by highlighting deficiencies to address. The benefits of agility are increased speed, flexibility and ability to develop the best products for customers.
The document discusses enabling cultural change through hiring the right people and having an aligned recruitment process. It highlights the costs of an unaligned process, including negative impacts to culture and high turnover. It contrasts a traditional hiring process focused on experience and technical skills with an agile process led by the team. The agile process prioritizes cultural fit, passion, and potential. It emphasizes identifying candidates with aspirations aligned to the organization's values through behavioral questions. An agile hiring process benefits include strong cultural alignment, low turnover, and evidence of a people-oriented organization.
2016 04-07 key note -agile organizationsNikki de Kloe
This slideshare is all about lean operational excellence, agile, scrum, lean start-up, customer development, agile frameworks, evidence based product development….
Sorry, what? Can there be anymore buzzwords? You are right, that’s why today we’ll separate facts and fiction about these potential 'business-saving' frameworks.
Because let’s face it, the reality is that even though they are absolutely useful, no one can guarantee you that one of these frameworks will work for your own, unique company. You will need to know where to start and take away those elements that suit your specific situation.
Agile coaches Nikki de Kloe and Sander Goudswaard (MakerStreet/ Noun) will guide you through the why, how and what regarding all these value-orientated frameworks. They will show you how these frameworks can help you do your business today, tomorrow and in the very near future.
Through tips, tricks and of course several case studies you will learn their possibilities, potential pitfalls and success criteria; so you can gain an insight in how you can make these frameworks work for you.
This slideshare is all about lean operational excellence, agile, scrum, lean start-up, customer development, agile frameworks, evidence based product development….
Sorry, what? Can there be anymore buzzwords? You are right, that’s why today we’ll separate facts and fiction about these potential 'business-saving' frameworks.
Because let’s face it, the reality is that even though they are absolutely useful, no one can guarantee you that one of these frameworks will work for your own, unique company. You will need to know where to start and take away those elements that suit your specific situation.
Agile coaches Nikki de Kloe and Sander Goudswaard (MakerStreet/ Noun) will guide you through the why, how and what regarding all these value-orientated frameworks. They will show you how these frameworks can help you do your business today, tomorrow and in the very near future.
Through tips, tricks and of course several case studies you will learn their possibilities, potential pitfalls and success criteria; so you can gain an insight in how you can make these frameworks work for you.
The document discusses getting started with agile and provides guidance on setting up an agile team. It recommends focusing on value creation, choosing an appropriate agile pilot project based on value, constraints and risk, and setting up the team by including key roles. It also discusses establishing a delivery cadence through regular releases, building trust by delivering working software, and clearing impediments to replication success across the organization.
This is the talk I am doing at the 2010 SQE Better Software/Agile Development Practices Conference in Vegas this week. Not much new, but this is a combination of several ideas from many of my existing presentations.
This guidebook can help team members to know what is expected out of Agile Transformation
PLEASE DOWNLOAD FROM HERE:https://drive.google.com/file/d/10ZXTbrhnl5CFQO_z_Ms2ZlGgCVap4lvg/view?usp=sharing
Government PO What to expect when they are expectingsparkagility
The document discusses the product owner role in an agile context, particularly for government organizations. It describes the traditional product owner responsibilities of managing the product backlog. However, it notes that the role may need to evolve for government settings, where a "value team" approach with multiple stakeholders facilitating decision making could be more effective than a single product owner. The document explores how organizational structures and value team configurations may need to adapt for government agencies.
2014.07 Exec User Group - Atlassian - SydneyServiceRocket
ServiceRocket hosted an Enterprise Executive User Group at Atlassian's world headquarters in Sydney on July 15, 2014.
Presenters included ServiceRocket CEO Rob Castaneda.
The ART of Value Streams: Determining Paths of Value Through Value Streams Wo...Cprime
The concept of a Value Stream is fundamental to SAFe and how to optimally organize your Teams, ARTs, and Solution trains. In fact, there’s a Value Stream Workshop that’s intended to help organizations identify their Value Streams, prioritize them, and ultimately decide where to start to launch your first ART. While determining the paths to value for your business may, on the surface, appear to be very easy, I can assure you that it’s an “”ART”” (pun intended)--not a science--to clearly identify and articulate them.
In this presentation, Ken France, SAI SAFe Fellow, explores ways in which to prep for a successful Value Stream Workshop, as well as what you should expect when you try to run your first one. He provides examples from real workshops and provides some practical advice on how to make sure you come out with something concrete and actionable.
Learning Objectives and Key Takeaways:
**How to prep for a Value Stream Workshop **Tips/tricks for facilitating a Value Stream Workshop **Real examples of Value Streams from different contexts
The document discusses making board meetings for startups more effective by moving them online and making them continuous rather than periodic in-person meetings. It proposes creating an online platform where founders can blog their progress, including business model testing results and canvases. Advisors and investors could then continuously and remotely view progress, provide real-time feedback, and have their questions answered without long lag times between traditional board meetings. This would help startups get more experienced advice, improve the guidance they receive, and eliminate geography as a barrier to investment. It could also increase investors' visibility into portfolio companies and allow them to scale their involvement. The document provides an example demo of how such a platform may work.
Alternatives to scaling your agile process: valuing outcomes over outputAgileNZ Conference
This document discusses alternatives to simply scaling up agile processes. It argues that organizations should focus on continuously improving outcomes rather than just increasing output or volume. Some key points made include:
- Agile is about mindset and values, not processes, and scaling up risks losing those. Organizations should fix weaknesses before scaling.
- True scaling happens incrementally based on measuring business impacts, not just adopting more processes. Teams should regularly inspect and adapt.
- There are many ways to improve value, quality and productivity within existing teams, like improving technical practices and skills, before considering larger scale changes.
- Scaling is primarily a "people problem" - organizations should focus on building networks between self-organ
Similar to Shifting The Focus From Frameworks to Outcomes (20)
The document provides guidance on using Lean Agile Intelligence software to facilitate self-assessments of agile practices. It discusses setting up organization structures, inviting members, and assigning roles. It also describes creating customized assessment templates focused on desired outcomes and practices, and conducting self-assessments by having team members vote on their agility stage for each practice. The results are then used to identify goals and impediments to guide continuous improvement.
The document provides an overview of Lean Agile Intelligence's improvement and measurement model for organizations adopting agile practices. It describes setting up organizational structures, inviting members, and configuring assessment templates to measure performance at the team, program, and enterprise levels. Teams can conduct self-assessments using templates, identify goals and impediments, and track metrics to measure progress toward strategic objectives.
The document discusses applying Lean Startup principles in a large financial services company. It describes how the company formed an innovation team to prototype new solutions to address declining market share. The team used an innovation canvas to plan testing a robo-advisor MVP. While initial tests of the robo-advisor resulted in a pivot, persevering with a data warehouse to target customers proved more successful.
This document discusses using data to drive change in agile transformations. It argues that data collected in a command-and-control environment will be fabricated and not reflect reality, hindering change efforts. However, in an environment with agile leadership focused on trust and safety, data becomes a powerful feedback tool. Several data gathering techniques are presented, including self-assessments, retro-rollups, happiness indexes, and metric buffets, that can provide actionable insights when the environment and goals are properly aligned.
Agile 2017: Why Data Can Be Both Invaluable and Detrimental to Change Initiat...Michael S. McCalla
I have learned the hard way that if an organization lacks an Agile mindset, and does not foster an environment of safety, trust, and experimentation, collecting team metrics and insights can actually lead to more harm than good. However, once the prerequisite of safety is established, data no longer becomes your enemy as a change agent, but your ally, and a powerful tool in your Agile coaching toolbox.
E-commerce Application Development Company.pdfHornet Dynamics
Your business can reach new heights with our assistance as we design solutions that are specifically appropriate for your goals and vision. Our eCommerce application solutions can digitally coordinate all retail operations processes to meet the demands of the marketplace while maintaining business continuity.
Do you want Software for your Business? Visit Deuglo
Deuglo has top Software Developers in India. They are experts in software development and help design and create custom Software solutions.
Deuglo follows seven steps methods for delivering their services to their customers. They called it the Software development life cycle process (SDLC).
Requirement — Collecting the Requirements is the first Phase in the SSLC process.
Feasibility Study — after completing the requirement process they move to the design phase.
Design — in this phase, they start designing the software.
Coding — when designing is completed, the developers start coding for the software.
Testing — in this phase when the coding of the software is done the testing team will start testing.
Installation — after completion of testing, the application opens to the live server and launches!
Maintenance — after completing the software development, customers start using the software.
Enterprise Resource Planning System includes various modules that reduce any business's workload. Additionally, it organizes the workflows, which drives towards enhancing productivity. Here are a detailed explanation of the ERP modules. Going through the points will help you understand how the software is changing the work dynamics.
To know more details here: https://blogs.nyggs.com/nyggs/enterprise-resource-planning-erp-system-modules/
SOCRadar's Aviation Industry Q1 Incident Report is out now!
The aviation industry has always been a prime target for cybercriminals due to its critical infrastructure and high stakes. In the first quarter of 2024, the sector faced an alarming surge in cybersecurity threats, revealing its vulnerabilities and the relentless sophistication of cyber attackers.
SOCRadar’s Aviation Industry, Quarterly Incident Report, provides an in-depth analysis of these threats, detected and examined through our extensive monitoring of hacker forums, Telegram channels, and dark web platforms.
Introducing Crescat - Event Management Software for Venues, Festivals and Eve...Crescat
Crescat is industry-trusted event management software, built by event professionals for event professionals. Founded in 2017, we have three key products tailored for the live event industry.
Crescat Event for concert promoters and event agencies. Crescat Venue for music venues, conference centers, wedding venues, concert halls and more. And Crescat Festival for festivals, conferences and complex events.
With a wide range of popular features such as event scheduling, shift management, volunteer and crew coordination, artist booking and much more, Crescat is designed for customisation and ease-of-use.
Over 125,000 events have been planned in Crescat and with hundreds of customers of all shapes and sizes, from boutique event agencies through to international concert promoters, Crescat is rigged for success. What's more, we highly value feedback from our users and we are constantly improving our software with updates, new features and improvements.
If you plan events, run a venue or produce festivals and you're looking for ways to make your life easier, then we have a solution for you. Try our software for free or schedule a no-obligation demo with one of our product specialists today at crescat.io
May Marketo Masterclass, London MUG May 22 2024.pdfAdele Miller
Can't make Adobe Summit in Vegas? No sweat because the EMEA Marketo Engage Champions are coming to London to share their Summit sessions, insights and more!
This is a MUG with a twist you don't want to miss.
Neo4j - Product Vision and Knowledge Graphs - GraphSummit ParisNeo4j
Dr. Jesús Barrasa, Head of Solutions Architecture for EMEA, Neo4j
Découvrez les dernières innovations de Neo4j, et notamment les dernières intégrations cloud et les améliorations produits qui font de Neo4j un choix essentiel pour les développeurs qui créent des applications avec des données interconnectées et de l’IA générative.
Atelier - Innover avec l’IA Générative et les graphes de connaissancesNeo4j
Atelier - Innover avec l’IA Générative et les graphes de connaissances
Allez au-delà du battage médiatique autour de l’IA et découvrez des techniques pratiques pour utiliser l’IA de manière responsable à travers les données de votre organisation. Explorez comment utiliser les graphes de connaissances pour augmenter la précision, la transparence et la capacité d’explication dans les systèmes d’IA générative. Vous partirez avec une expérience pratique combinant les relations entre les données et les LLM pour apporter du contexte spécifique à votre domaine et améliorer votre raisonnement.
Amenez votre ordinateur portable et nous vous guiderons sur la mise en place de votre propre pile d’IA générative, en vous fournissant des exemples pratiques et codés pour démarrer en quelques minutes.
AI Fusion Buddy Review: Brand New, Groundbreaking Gemini-Powered AI AppGoogle
AI Fusion Buddy Review: Brand New, Groundbreaking Gemini-Powered AI App
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-fusion-buddy-review
AI Fusion Buddy Review: Key Features
✅Create Stunning AI App Suite Fully Powered By Google's Latest AI technology, Gemini
✅Use Gemini to Build high-converting Converting Sales Video Scripts, ad copies, Trending Articles, blogs, etc.100% unique!
✅Create Ultra-HD graphics with a single keyword or phrase that commands 10x eyeballs!
✅Fully automated AI articles bulk generation!
✅Auto-post or schedule stunning AI content across all your accounts at once—WordPress, Facebook, LinkedIn, Blogger, and more.
✅With one keyword or URL, generate complete websites, landing pages, and more…
✅Automatically create & sell AI content, graphics, websites, landing pages, & all that gets you paid non-stop 24*7.
✅Pre-built High-Converting 100+ website Templates and 2000+ graphic templates logos, banners, and thumbnail images in Trending Niches.
✅Say goodbye to wasting time logging into multiple Chat GPT & AI Apps once & for all!
✅Save over $5000 per year and kick out dependency on third parties completely!
✅Brand New App: Not available anywhere else!
✅ Beginner-friendly!
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✅Risk-Free: 30-Day Money-Back Guarantee!
✅Commercial License included!
See My Other Reviews Article:
(1) AI Genie Review: https://sumonreview.com/ai-genie-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
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E-commerce Development Services- Hornet DynamicsHornet Dynamics
For any business hoping to succeed in the digital age, having a strong online presence is crucial. We offer Ecommerce Development Services that are customized according to your business requirements and client preferences, enabling you to create a dynamic, safe, and user-friendly online store.
Top Features to Include in Your Winzo Clone App for Business Growth (4).pptxrickgrimesss22
Discover the essential features to incorporate in your Winzo clone app to boost business growth, enhance user engagement, and drive revenue. Learn how to create a compelling gaming experience that stands out in the competitive market.
Revolutionizing Visual Effects Mastering AI Face Swaps.pdfUndress Baby
The quest for the best AI face swap solution is marked by an amalgamation of technological prowess and artistic finesse, where cutting-edge algorithms seamlessly replace faces in images or videos with striking realism. Leveraging advanced deep learning techniques, the best AI face swap tools meticulously analyze facial features, lighting conditions, and expressions to execute flawless transformations, ensuring natural-looking results that blur the line between reality and illusion, captivating users with their ingenuity and sophistication.
Web:- https://undressbaby.com/
Utilocate offers a comprehensive solution for locate ticket management by automating and streamlining the entire process. By integrating with Geospatial Information Systems (GIS), it provides accurate mapping and visualization of utility locations, enhancing decision-making and reducing the risk of errors. The system's advanced data analytics tools help identify trends, predict potential issues, and optimize resource allocation, making the locate ticket management process smarter and more efficient. Additionally, automated ticket management ensures consistency and reduces human error, while real-time notifications keep all relevant personnel informed and ready to respond promptly.
The system's ability to streamline workflows and automate ticket routing significantly reduces the time taken to process each ticket, making the process faster and more efficient. Mobile access allows field technicians to update ticket information on the go, ensuring that the latest information is always available and accelerating the locate process. Overall, Utilocate not only enhances the efficiency and accuracy of locate ticket management but also improves safety by minimizing the risk of utility damage through precise and timely locates.
A Study of Variable-Role-based Feature Enrichment in Neural Models of CodeAftab Hussain
Understanding variable roles in code has been found to be helpful by students
in learning programming -- could variable roles help deep neural models in
performing coding tasks? We do an exploratory study.
- These are slides of the talk given at InteNSE'23: The 1st International Workshop on Interpretability and Robustness in Neural Software Engineering, co-located with the 45th International Conference on Software Engineering, ICSE 2023, Melbourne Australia
OpenMetadata Community Meeting - 5th June 2024OpenMetadata
The OpenMetadata Community Meeting was held on June 5th, 2024. In this meeting, we discussed about the data quality capabilities that are integrated with the Incident Manager, providing a complete solution to handle your data observability needs. Watch the end-to-end demo of the data quality features.
* How to run your own data quality framework
* What is the performance impact of running data quality frameworks
* How to run the test cases in your own ETL pipelines
* How the Incident Manager is integrated
* Get notified with alerts when test cases fail
Watch the meeting recording here - https://www.youtube.com/watch?v=UbNOje0kf6E
2. President of Lean Agile Intelligence, an assessment and learning platform that
provides guidance to teams and organizations about Agile/Lean practice adoption
based on desired business outcomes
www.leanagileintelligence.com
President of Achieving Agility, an Agile consulting firm that provides coaching,
training, and transformation services
www.achievingagility.com
Board Member of Agile Uprising, a purpose-built network that focuses on the
advancement of the agile mindset and global professional networking between
leading Agilists.
www.agileuprising.com
About Me
18. Would You Like to Use Kanban, Scrum, or
SAFe for All Your Agile Needs?
19. What Do You Think the Answer is?
Would You Like to Use Kanban, Scrum, or
SAFe for All Your Agile Needs
20. Would You Like to Use Kanban, Scrum, or
SAFe for All Your Agile Needs
I have no idea what
those fancy terms mean
kid, nor do I care. Stop
wasting my time!
21. Would You Like to Use Kanban, Scrum, or
SAFe for All Your Agile Needs
Whatever Generates the
Most Cash Handsome!
22. Would You Like to Use Kanban, Scrum, or
SAFe for All Your Agile Needs
Whatever Generates The
Best Business
Outcomes!
23. Leadership Doesn’t Care About
• Time to Market
• Customer Satisfaction
• Employee Satisfaction
• Reliability
• Innovation
• Responsiveness
• Predictability
• Scrum
• Kanban
• SAFe
• XP
• Lean Startup
• Spotify
True Story
And Therefore Either Should We!
Leadership Does Care About
This Should Be The Agile’s
Community’s Focus
And Your Focus!
24. They help drive the mindset and discipline needed to
achieve Agility.
They give organizations who are beginning their Agile
journey a structure to self-organize within
Frameworks Have Value
38. Lean Startup Approach
1. Start with your desired outcome
2. Form a hypothesis
3. Test the hypothesis with an experiment
4. Measure & Learn
5.Pivot or Persevere
39. When to Apply Lean Startup?
“Organizations are Complex Adaptive Systems”
- David Anderson
51. Example:
Metadata: Data of Data
“Meta”
Is a prefix used in English to indicate a concept which is an
abstraction behind another concept, used to complete or
add to the latter
52. “Meta-Framework”
Is an evolving framework of frameworks or practices within
multiple frameworks that help you achieve you desired
business outcomes
53. Enabling
Business Outcomes
Customer Satisfaction
Kanban
Measure & Learn
“We need a direct point of contact in the business that has
domain expertise and can make decisions”
“We have increased our feature cycle time from 8 weeks to 4
weeks, and we have identified areas where we can improve”
63. Meta-Framework @
Team or Organization Level
Team: Practices from Different Frameworks
Organization: Framework of Frameworks
64. True Story: This is what happens today in high performing teams
Have you ever met a high performing scrum team that doesn’t use
technical practices to build quality in and doesn’t visualize their work
on a board?
Team Level
66. True Story: This is what happens today in high performing
organizations
Have you ever met a high performing organization that did not
have series of teams utilizing different frameworks?
Organization Level
70. Takeaways
1. Ignore all the childish & petty banter about Agile
2. Frameworks are beneficial but not the be-all/end-all
3. Agile is simply a means to an end, what we care about is
business outcomes
4. Use Lean Startup Approach to find what works for you
5. Experiment with different practices across frameworks
to create your own Meta-framework