The document provides an overview and agenda for a presentation on migrating and operating SharePoint in a hosted cloud environment. It discusses various hosting scenarios to consider, the different service options available from providers, best practices for managing a hosted SharePoint environment, governance considerations, deploying to the cloud, support services in the cloud, service level agreements, a real-world case study, and anticipated future developments.

1. SharePoint in the Cloud: Migration and Operations in a Hosted Environment Presented by Ken Price Managing Partner and Principal Consultant, PointLogix LLC

2. Agenda Introduction Overview of Hosted Solutions Scenarios to Consider Which Services Do You Need? On-premise, Standard and Dedicated Manage Your Environment Governance Deploying to the Cloud Support in the Cloud Service Level Agreements “Practice Like You Play” Real-World Case Study What’s Ahead in 2010 Points to Remember Questions

3. Introduction Ken Price Founder and Principal SharePoint Consultant at PointLogix LLC. Specialize in strategy, architecture, and business process improvements. 13 years of IT experience, 3+ years with MOSS and WSS Microsoft Certified Technology Specialist Blog: www.thesharepointblog.com Email: kenprice@pointlogix.com Twitter: @kennethprice

4. Overview of Hosted SharePoint What is it? Fully architected and secure SharePoint farm at a off-site data center Offers High-Availability and Disaster Recovery* 99.9% up-time* Microsoft Office SharePoint Server 2007* Ties into your Active Directory, Exchange, Communicator, and Live Meeting* It’s SharePoint! * Each service provider has different service offerings and Service Level Agreements

5. Scenarios to Consider Moving from on-premise hosted environment Internally hosted Hybrid (Cloud and On-premise hosting) SharePoint in Cloud Exchange, Live Meeting or Communicator, or other service on-premise Acquisition of new business Bringing in legacy systems from newly acquired enterprise Moving from Cloud to On-premise hosting Migrate away from service provider to on-premise architecture

6. Which Services Do You Need? Collaboration Portal Search Web Content Management Business Intelligence

8. Manage uptime

9. Front-line responsibility

10. Pay fully-burdened server/software costs

11. Managing Your Environment

12. Managing Your Environment (Cont’d) No Central Administration Site Collection Administrator privileges Service provider support Know your available space Manage templates Security groups Build internal best practices

13. Governance Pre-deployment Break large databases up Determine if you want to have each Site as a Site Collection Move sites/site collections into ideal Information Architecture Understand what you can create in the hosted space Train your business users and technical staff Document and communicate Licensing Post-deployment Adding new web apps, site collections as needed Understand the product roadmap Document and communicate Adjust the governance plan as needed Establish Governance committee and continue to get executive buy-in

14. Deploying to Cloud Verify application development requirements (Customizations, Custom Authentication Providers, and data access) Re-design your Information Architecture before you move to the new environment Understand what is needed to complete the move. Backup? Content Databases? Understand your network Do you need WAN Acceleration? What are your primary and secondary locations latency?

15. Support in the Cloud Email / phone-based Non-emergency request can take 24-48 hours No access to Central Administration What is Sev 1, 2, 3? Deploying code Service Agreements

16. Service Level Agreements Ask before you sign Make sure service levels are clear and measurable Understand hosting provider’s responsibilities Understand your organization’s responsibilities Meet your assigned Service Delivery Manager Understand your escalation path

17. “Practice Like You Play” Build a pre-production test environment Build based off of tools allowed and know what parts of SharePoint can be modified Test based off of documented SharePoint architecture in your hosted environment If you do not have one, implement a formal change control methodology Communicate your move to vendors

19. South Korean parent company

20. Independent company from parent

21. Moved to new facility in Charlotte

22. 3 dedicated SharePoint resources, 10 HQ IT Staff

23. 6,300 employees, which were divested from Ingersoll Rand

24. New Active Directory, Exchange, and multiple existing SharePoint farms

25. Deployed Web Content Management system to another hosted provider

26. Portal implementation

28. Points to Remember… Know services you want and know your provider can support effectively Ask Build a Governance Plan Know how your organization is supported Plan to scale

29. Questions? Please remember to complete your evals for the drawing