1. Shannon Ost, MA, LPCC, LMFT Ph: 612.483.9782
809 Summer Breeze Dr #1302, Baton Rouge, LA 70810 Email: shannon.ost1@gmail.com
Professional Qualifications
 8 years experience in behavioral health clinical and network operations leadership
 10 years experience in external client-facing relationship development
 10 years experience as a licensed child and adult therapist
 Experienced Project Manager, Six Sigma Yellow Belt
Education:
2004 MA Counseling Psychology University of St. Thomas, Minneapolis, Minnesota
1998 BS Child Psychology University of Minnesota, Minneapolis, Minnesota
Clinical Licensure:
Licensed Professional Clinical Counselor
Licensed Marriage and Family Therapist
Experience
October 2012 – Present Magellan Health Services
Network Development Administrator
• Lead the 18 member Louisiana network department with responsibilities for the development of the
provider network, assuring network adequacy and appointment access, development of network
resources in response to unmet needs, and ensuring adequacy of the provider network to provide
member choice of providers
• Increased provider Network by over 300% via successful recruitment and contracting with qualified
service providers in compliance with federal and state laws and the Louisiana contract with the
Department of Health and Hospitals
• Primary responsibility for successful relationship development with community, provider, and State
stakeholders across Louisiana
• Conduct network analysis to identify gaps and needs in the provider network and collaborate with
State and local stakeholders for growth opportunities and strategic rate incentives
• Implement pay for performance strategies and facilitate successful provider engagement for multiple
provider types with scorecards to monitor provider quality and outcomes
December 2000 – October 2012 CIGNA Behavioral Health
Clinical Consultant
February 2011- October 2012
• Served as operations liaison and clinical point of contact to multiple stakeholders to resolve account
issues and requests through collaboration to develop and implement patient-centered medical home
models and related levels of care
• Coordinated diverse stakeholders to successful partnerships in new program development and
implementation
• Led the clinical implementation of new accounts and new programs for existing accounts through
creation and execution of comprehensive health and wellness strategies focused on quality and cost
efficiency
• Served as the clinical expert for sales/account management for reporting, finalist presentations, and
implementations and coordinated clinical audits and prepared responses to audit results
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2. Clinical Supervisor
December 2006 - February 2011
• Managed behavioral health inpatient care management team composed of 16 licensed clinicians
• Collaborated with sales/account management for reporting, finalist presentations, and implementations
and coordinated clinical audits and prepared responses to audit results
• Represented Cigna for the State of Vermont by performing quality audits, development of yearly goals
and action plans, yearly reporting on results, and voting member on regulatory board
• Monitored clinical quality initiatives and implemented interventions in support of NCQA and URAC
quality audits for clinical operations and assisted in responding to results
Case Manager
January 2004 – December 2006
• Conducted clinical reviews with facilities treating patients for mental health or substance abuse in
accordance with assigned benefits
• Provided telephonic crisis assessment and referral services to participants and their family members
• Piloted program providing case management for members with psychotic disorders.
Clinical Case Coordinator
January 2002 - January 2004
• Assisted in coordination of client and NCQA case audits
• Selected to facilitate pilot Intensive Outpatient Program (IOP) reviews
• Coordinated discharge support for customers in crisis services, mental health, or substance abuse
treatment
Lead Intake Specialist
December 2000 - January 2002
• Performed demonstrations for finalist presentations and assisted with account implementation
• Developed, maintained, and delivered comprehensive training program for the call center
• Selected to pilot case auditing and call coaching to assure quality customer services of the team
September 2005 - January 2007 Franklin Family Services
Individual and Family Therapist
• Mental health and substance abuse therapist for individuals, families, children and adolescents
• Facilitated groups for individuals with borderline personality disorder and post-partum depression
• Developed collaborative relationships with community partners including school professionals,
outpatient providers, primary care physicians, and community resources
May 2004 –September 2005 Neighborhood Involvement Program
Individual and Family Therapist
• Mental health therapist for individuals, families, children and adolescents
• Provided in-home family counseling and rehabilitation services to parents, children, and adolescents
and collaborated with community partners including school, county, and community resources
• Participated in clinical rounds, consultation, and supervision
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