Madison Stephens is seeking a position in health administration. She holds a Master of Health Administration degree from Tulane University and a Bachelor of Science in Journalism from Ohio University. Her experience includes planning and market analysis for Ochsner Health System, process improvement and feasibility analysis for Tulane University Medical Group, and program development and grant writing for the Free Clinic of the New River Valley.

1. Education
2015
2012
Experience
September 2015
to
Current
Summer 2014
Madison Stephens
880 City Park Ave. Apt. 7
New Orleans, LA 70119
C: 540-449-1067
madison.v.stephens@gmail.com
Tulane University New Orleans, LA
Master of Health Administration
Recipient, Global Health Systems and Development Chairman's Scholarship
Ohio University Athens, OH
Bachelor of Science: Journalism
Recipient, Gateway Trustee Award and Gateway Scholarship
Ochsner Health System New Orleans, LA
Planning Analyst
Organize and execute special market analysis projects and opportunistic research for
operational and executive management.
Inform the growth and development of the entire System by identifying and analyzing
geographies for expansion and potential partnerships.
Collect, organize and analyze data from multiple internal and external sources (e.g.
Truven Health Analytics, The Advisory Board, Louisiana Health Information
Network) to directly support business initiatives and inquiries.
Create presentations, maps and reports with high proficiency and expertise in Excel,
PowerPoint and ArcGIS mapping software.
Deliver presentations on department updates and resources to chief executives
System-wide.
Tulane University Medical Group New Orleans, LA
Administrative Resident
Conducted feasibility analysis for reintegration of customer service and self-pay
collection services.
Created Gantt chart implementation timeline, customer service process workflow
chart, line item budget and job descriptions.
Improved workflow processes allowing efficient collection of patient co-pays with
implementation of electronic payment collection device and online payment portal.
Developed tracking system for the most frequently billed CPT codes using Faculty
Practice Solutions Center predictive modeling software.
Audited data accuracy collected by the BlueCross BlueShield Quality Blue Primary
Care incentive program using eClinicalWorks.
Developed cost-benefit analysis of a new telephone follow-up policy to trauma center
patients to collect insurance information.

2. August 2012 Free Clinic of the New River Valley Christiansburg, VA
to Communications Specialist
August 2013 Authored and submitted four successful grant proposals for implementation of patient
education and pediatric dental equipment.
Collected and analyzed productivity data and service values utilized in successful
federal grant proposals.
Implemented communications plans for new programs and expansions including a
rural health network and non-emergency health transportation program in medically
underserved Southwest Virginia.
Managed creation and distribution of collaterals including three brochures, eight
flyers, and four patient education newsletters resulting in increased organizational
awareness and nine-fold increase in patient visits.
Served as project lead in the development of an organization-wide OSHA Compliance
Plan.
Created and executed two websites and multiple social media accounts resulting in
improved collaborations between local safety net providers and increased stakeholder
engagement.
Behavioral Health Care Manager
Implemented groundbreaking behavioral health-primary care integration model in
free clinic setting including recruitment of over 20 volunteer behavioral health care
providers.
Coordinated referrals and communications between primary care and behavioral
health care providers including monitoring of over 50 medical records for continuity
of care.
Managed caseloads for 20 new behavioral health care providers resulting in reduction
of average wait time for first appointments from six months to two weeks.
Presented organization's Promising Practice model at Virginia Health Care Foundation
Mental Health Roundtable.
Professional Development
Currently completing Project Management Basics Certification online course.
Led a Freeman Consulting Group team in development of a growth strategy proposal
for Grove Transit non-emergency medical transportation company.
Assisted with rebranding strategy for Sterling Surgical Hospital.
Completed Grantsmanship for Health Professionals workshop.
Served as Research Assistant in Tulane University's Department of Global Health
Systems and Development.
Contributed to development of a Community Health Needs Assessment for the New
River Valley region of Southwest Virginia.
Assisted with Dental Aid Day project coordination and developed "New River Valley
Free Adult Dental Care Day" white paper.