This document outlines a quality improvement project to increase signups for a doctor-patient portal by assisting patients during registration in person for one month, compared to registrations in the past year without in-person assistance. The portal allows 24/7 access to medical records and appointments and direct messaging with doctors. Preliminary results found that assisted registrations increased signups to 6 per day compared to no daily enrollments previously. Patient feedback was also collected verbally.

1. Doctor-Patient Portal
Implementation
Dharti Patel
Dr. Steven Levin, Preceptor
To determine if assisting
patients to register for a
Doctor-Patient Portal results
in more portal signups in one
month compared to
registrations over the past
year.
• Doctors and staff are
constantly busy
• Portal allows 24/7 access to
patients’ medical chart
• Schedule appointments,
directly message the
doctor, & view test results
• Interested patients came to
table & were assisted with
the registration
• Patients were given
brochures, entailing the
signup process
• Measured qualitatively by
receiving verbal feedback
ACKNOWLEGEMENTS
EVALUATION
OUTCOMES
METHODOLOGYPURPOSE
SIGNIFICANCE
I would like to thank Dr. Stevin
Levin, my preceptor. Ann
Marie Hill, and Tamara
Swedberg for their guidance
throughout this internship
process.
Process
Evaluation
Improvement
Plans
Patient
Feedback
2015 2016
Patients
Visits/day
425 415
Phone
Calls/day
450 300
Direct
Message
0 7
Patients
Enrolled/day
0 6