Jacqueline Levesque is a licensed medical social worker and business owner with over 10 years of healthcare experience. She currently works as the Director of Case Management at Kindred Acute Care Hospital in Boston, where her responsibilities include overseeing case management staff, supervising social work interns, analyzing reports, overseeing clinical documentation, and managing the department's budget. Prior to her current role, she worked as a Case Manager at Kindred Acute Care Hospital and held other social work roles at healthcare organizations in Massachusetts. She also previously owned and operated a nail salon business.

1. JACQUELINE LEVESQUE, LICSW
3 ½ Lynn Shore Drive
Lynn, MA. 01902
(978) 590-5608
jackie.levesque7@gmail.com
PROFESSIONAL OVERVIEW
A licensed medical social worker and business owner with over ten years of healthcare experience collaborating
with patients and the medical community. A compassionate and dedicated professional who displays integrity and a
genuine desire to provide superior care. Possess an exceptional ability to thrive in dynamic environments where
sound judgment and critical decision making is crucial.
PROFESSIONAL EXPERIENCE
Kindred Acute Care Hospital, Boston, MA 2010-Present
Director of Case Management - LICSW (2014 – Present)
• Provide oversight, training and support to the Case Management staff to achieve the department’s goals and
objectives.
• Responsible for the clinical assignment and supervision of Social Work Interns from Boston College Social
Work Internship program.
• Prepare and analyze monthly, quarterly and annual reports of the department’s operations.
• Oversee Clinical Documentation Improvement resulting in appropriate documentation and reimbursement to the
hospital.
• Report quarterly to the Utilization Review Committee including trends on length of stay, managed care, denials,
appeals and status of current quality of care initiatives.
• Responsible for the Case Management Department’s annual budget.
• Apply Interqual criteria to all admissions and continued stay reviews and ensure psycho-social assessments are
completed within 48 hours of admission.
• Ongoing communication and relationship management with community providers to ensure care
coordination across the continuum to ensure quality outcomes and safe discharge planning.
Case Manager – LICSW 2010-2014
• Provide 1-on-1 psychosocial, spiritual and financial support/resources to patients and families.
•Complete admission psycho-social assessments.
•Conduct family conferences and provide education to patients and families regarding long term
acute care estimated length of stay and disposition planning.
•Facilitate multi-disciplinary team meetings to define patient’s thrust of care, barriers to discharge to expedite
resolutions to develop a comprehensive and timely discharge plan.
• Assist with Clinical Documentation Improvement to assure the highest quality of care is captured.
•Daily collaboration with physicians and care team to ensure care coordination and safe, timely discharge
planning for medically complex patients.
• Ensure weekly utilization reviews for managed care patients are completed in a timely manner.
• Execute weekly reviews for all Medicare patients utilizing Interqual criteria.
Healthcare for Hire, Plymouth, MA 2009-2010
Beacon Health Strategies-Utilization Review Clinician- LICSW-Temp. Position
• Determine appropriate level of care for mental health and substance abuse treatment based on medical
• necessity presented.
• Interact with physicians and other clinical team members for discharge planning.
• Perform telephonic case reviews for pre-admissions in psychiatric and substance abuse treatment facilities.
• Provide alternative treatment plans when service requested does not meet level of care.
BayRidge Hospital, Lynn, MA 2006 – 2009
Social Worker – LICSW
• Provided 1:1 therapeutic support to patients with chronic mental illness and substance abuse issues.
• Served as a patient’s advocate to obtain resources and services paramount for recovery.
• Obtained comprehensive psycho/social assessments and worked closely with the treatment team.
• Coordinated all logistics of discharge planning including any psycho/social, financial and housing
services needed.
• Conducted family and community provider meetings and served on Patient Satisfaction committee.
Jacqueline’s Nail Salon, Andover, MA 1999 – 2006
Founder and Owner
• Operated all aspects of a small business including development of marketing collaterals and

2. advertising themes, vendor selection, product placement and floor design layout.
INTERNSHIP EXPERIENCE
Addison Gilbert Hospital, Gloucester, MA 2006
Social Worker Senior Adult Unit
• Provided therapeutic support to patients in one-on-one and group settings.
• Facilitated family meetings to discuss treatment and after care plans.
• Referred patients and families to community agencies and services.
VOLUNTEER EXPERIENCE
Framingham Correctional Facility and Middleton Correctional Facility, Framingham, MA and Middleton, MA
• Provided substance abuse education and relapse prevention.
EDUCATION
Salem State College, Salem, MA 2006
Master of Social Work, Health/Mental Health
Westfield State College, Westfield, MA 1991
Bachelor of Arts, Psychology and Mass Communications