Haytham Hassan is seeking a position as a computer engineer to apply and enhance his skills. He has a degree in computer engineering from Modern Academy and work experience in IT roles at EL Bargasy Group and Lulu International Group. His duties have included developing and maintaining IT operations, providing technical support, and setting up new laptops and desktops. He has skills in software, systems, networking, Microsoft Office, and languages including Arabic and English.

1. Haytham Hassan Page 1
Haytham Hesham Hassan
14 abo Bakr El-sedek St, Nasr City
Mobile: [01020025520 / 01141410002] E-mail: [haitham_hassan2003@yahoo.com]
Personal Information
- Date of Birth: 26/6/1991.
- Nationality: Egyptian.
- Religion: Muslim.
- Marital Status: Engaged.
Objective
 I am seeking a position with a technology company that will allow me to apply and
enhance my skills of being a computer engineer and I desire to gain quality
experience that will allow me to take full advantage of my degree in computer
engineering. In addition, I am eager to contribute my creativity and hard work
towards the success of the company and to the growth of the fast developing field
Education
[2010 – 2014] [Management Information System] [Modern Academy]
Grade achieved: [Good]
Graduation Project: Windows Phone Application (Team Leader)
Grade achieved: (Excellent)
Work Experience
[Dec 2016 – Till Now] [Senior IT Specialist] [EL Bargasy Group]
- Main duties performed:
- Develop and maintain the operations model based on the business needs.
- Provide the suitable solutions for any application issue as per agreed on SLA and task
criticality.

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- Participate with the IT Director in establishing the IT strategic plan as well as the annual
budget in line with company strategies.
- Develop the IT operational plans according to specialized area.
- Establish the IT Budget in line
- Conduct deals with suppliers to achieve the company requirements of Hardware (H/W)
component (PCs, Printers……) and ensure an uninterrupted business operation.
- Follow-up on H/W & Applications maintenance providers to ensure an uninterrupted
business operation.
- Ensure providing users with adequate training on office applications as well as ongoing
PC, & HW support.
- Implement, and audit robust mechanisms to ensure data integrity & retention, and
information security in line with good IT Practice and Group IT Policies & Procedures.
- Develop & maintain the IT related policies & procedures in line with Group IT Policies &
Procedures.
[Jan 2016 – Dec 2016] [Senior IT Support] [Lulu International Group]
- Main duties performed:
- Responsible for IT Department in the hyper market and warehouse.
- Responsible for all IT equipment’s (Handheld / Printers/ Barcode Printer/ Access
points / Router)
- Support all users for any issues (SAP / Windows / Mail)
- Make (Picking List / Invoices / I.M.L / GRN) as a daily task in SAB
- Support Handhelds (HW and SW)
- Responsible for project of installing camera system inside the hypermarket and
warehouse
- Responsible for Monthly Stocktaking and make the reports about it
- Configuring (AD User / Email / Printers / Access Point)
- Installing and troubleshooting Business applications (SAP / Microsoft Office)
- Setting up and configuring New Laptops and Desktops.
- Responsible for HW replacements and maintain users’ data
- Responsible for PCs antivirus maintenance
[Jun 2014 – Dec 2015] [Technical Support - Helpdesk] [Philip Morris “Marlboro’’]
- Main duties performed:
- Monitoring and maintaining the computer systems and networks within an organization in
a technical support role. If there are, any issues or changes required, such as forgotten
passwords, viruses or email issues.
- Setting up and configuring New Laptops and Desktops
- Installing authorized Software to Laptops and Desktops
- Preparing documents about (New users – replace any device or equipment’s) and
responsible for IT department inventory
- Diagnosing hardware/software faults and solving technical problems, either over the
phone or face to face
- Working with customers/employees to identify computer problems and advising on the
solution
- Logging and keeping records of customer/employee queries
- Analyzing call logs so you can spot common trends and underlying problems

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- Updating self-help documents so customers/employees can try to fix problems
themselves
- Testing and fixing faulty equipment
- Managing all tasks about Handheld operation
- Stamping and setting up all Handheld device
- Supporting end user’s application (Office2007,2010,2013)
- Installing and troubleshooting Business applications (SAP, Infinity System …)
- Supporting Top Management Level
[Dec 2012 – Jun 2013] [Network Engineer] [Wan way]
Main duties performed:
- Make Camera Systems and Fire Systems at organizations and hospitals
Training
Cairo International Airport as (Technical Support Engineer)
Skills
Technical: Software / Systems / Networking / Searching / Cisco Packet Tracer / Windows /
SQL Server / Microsoft Office / Java Script / HTML / Windows Mobile Device Canter / Sales
buzz / Active Directory / Domain Controller
Interpersonal:
- An ability to assess each customer/employee's IT knowledge levels
- Ability to deal with difficult callers
- Logical thinker
- Good analytical and problem solving skills
- Up-to-date technical knowledge
- An in depth understanding of the software and equipment the customer/employee are
using
- Good interpersonal and customer care skills
- Good accurate records keeping
Certificates: Cisco Certified Network Associate (CCNA)

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Languages:
- Arabic: Mother Tongue.
- English: Excellent (Oral and Written)
Course in (Language Institute of the Armed Forces)
Hobbies and Interests
Karate instructor at (Japan Karate Association / Dar El- Mosha Club / El Sway Culture
Wheel) - Reading Novels - Horse Riding
Reference
[Will be provided upon request]