This document provides a summary and background information for Shamonte Danyelle Bailey. It outlines her education, skills, professional experience, and references. She has over 5 years of experience in workforce management, project coordination, and customer service across various industries. Currently she works as a Business Analyst and resource manager for the global staffing team at Cisco, where she identifies resources for projects and ensures compliance.

1. Shamonte (Shai) Danyelle Bailey
Raleigh, NC • 919.802.5452 • shamonte.bailey@gmail.com
Summary:
● Dedicated professional who is detail-oriented and a reliable team player. Contagious optimism and ambition.
● Experienced with workforce management, project management, marketing, sales, and customer service in several
industries
● Overall, academic and professional work experience cultivated organizational and problem-solving skills, a
collaborative initiative, and self-starter qualities.
● Volunteer opportunities with Meals on Wheels and other senior programs have refined leadership and interpersonal
skills.
Education:
Bachelor of Arts in Communications/PR, William Peace University, Raleigh, NC December 2017
Professional & Technical Skills:
● Interpersonal and Corporate Communication – Strategic Planning – Emotional Intelligence – Organizing Resources –
Project Management – MS Office Suite – Resource Management – Collaboration – Editing – Public Relations –
Technology Savvy – Oracle, Salesforce, & SwiftTrac Experience – Problem-solving – Developing training processes –
Adaptability – Time management – Training – Reporting – Purchase Orders – Data Entry
Professional Experience:
Cisco, Durham, NC August 2021 - October 2023
Workforce management/Business Analyst for the Global Staffing Team
● Identify, advise and assign available resources for project delivery activities based on resource availability, utilization,
technical skills and personal specifications
● Maintain current information on resource abilities, capacity, schedules and delivery restrictions to manage rapid
identification and fulfillment of resources
● Achieve a high degree of knowledge of field/ headquarters policies and procedures
● Identify and modify resource needs with the project management based on scheduling and requirements
● Collaborate with Management and Subject Matter Experts to identify future skill trends for hiring purposes
● Provide input for staff development/ training
● Single point of contact for all resourcing requirements
● Monitor and call out capacity shortage or access
● Legal & process adherence and compliance
● Enforce formal resourcing policies.
MasTec Network Solutions, Cary, NC June 2016 - August 2021
Project Coordinator
● Identify and work to remove barriers to successful completion of the overall project, with particular emphasis on
resolving issues with subcontractors (materials, labor, equipment) and acquiring internal approvals and external
approvals from AT&T
● Provide timely project status updates to the Project Managers
● Submit for cabinet resolution those problems and issues that cannot be resolved at lower levels
● Maintain and update company databases
● Create and track contracts, purchase orders, submittals
● Compile and submit project close-out documents
● Serve as primary point of contact with external vendor representatives and functional consultant on overall strategic
and technical project matters
References
Joseph Bailey, Mentor in Project management
919.961.5493
Anna Heustis, Colleague from MasTec Network Solutions
919.475.4667