TEST

1. Sofía Muñoz, Senior Business Analyst
Medellín, Colombia, mmlaurasofia@gmail.com
LINKS Linkedin
PROFILE As a Business Analyst with over four years of experience, I have focused on improving processes through RPA
and Custom Development.
My skills include understanding client needs, documenting requirements, following the SDLC (Software
Development Life Cycle), and utilizing agile methodologies.
I am driven by my passion for problem-solving, attention to detail, and proactive approach to finding solutions. I
always strive to deliver quality results and thrive in challenging environments. Furthermore, I have a strong desire
to continuously learn and improve.
EMPLOYMENT HISTORY
Apr 2023 — Present Business Analyst Team Lead, Neostella Medellín
• Lead and manage a team of six business analysts, providing guidance, support, and mentorship.
• Conduct performance evaluations and provide feedback to team members.
• Prioritize and manage the team's workload to meet project timelines and deliverables.
• Assist in resolving issues and conflicts that may arise during the project life-cycle.
• Identify training and development needs for the team and organize relevant workshops or sessions.
• Improve continuously BA team processes, methodologies, and best practices.
Jul 2022 — Apr 2023 Senior Business Analyst, Neostella Medellín
• Lead discovery processes and gather client requirements.
• Translate the client requirements into a solution by working with the Solution Architect.
• Work closely with stakeholders to manage expectations, provide regular updates, and address any concerns
or issues.
• Support team members who need assistance and provide helpful insights and advice.
Sep 2021 — Jul 2022 Business Analyst, Neostella Medellín
• Support the discovery meetings with stakeholders.
• Create and maintain documentation, including workflows, user stories, and test plans.
• Manage scope creep alongside time/budget for a project to maximize profitability and resource use.
• Test the final RPA solution and conduct demo sessions with the stakeholders.
Jan 2021 — Sep 2021 Digital Transformation Analyst, Fourier Medellín
• Gatheranddocumentclientrequirementstoidentifyopportunitiestoimprovewithtechnologysolutions.
• Develop and manage project plans and timelines for new initiatives.
• Work with business and technical teams to communicate progress.
Dec 2019 — Dec 2020 Process Analyst, Fourier Medellín
• Collaborate with stakeholders to identify automation opportunities with RPA.
• Create and maintain process documentation and workflows of the current state of a process (As-Is) and
the future state (To-Be).
• Organize and conduct bot training sessions for stakeholders.
Mar 2019 — Nov 2020 Researcher and Innovator 2019 & 2020, ITM Medellín
• Design of a learning game for inventory management in the service sector.
• Create and maintain requirements documentation for software development.
• Test software according to the requirements documentation.
CERTIFICATIONS Scrum Master Professional Certificate (SMPC),
CertiProf
Scrum Product Owner Professional Certificate
(SPOPC), CertiProf
User Stories Foundations Certificate (USFC),
CertiProf

2. SKILLS Business Analysis
BPMN
Scrum
JIRA
Confluence
UiPath
Custom Software Development
Software Development Life Cycle
LANGUAGES Spanish Native speaker English Highly proficient
EDUCATION
Jan 2020 — Present Production Engineering, ITM Medellín
Jan 2016 — Dec 2019 Production Technology, ITM Medellín