This document is a resume for Jill R. Palucci. It summarizes her career objective, education, and professional experience. Her career objective is to obtain a challenging position that utilizes her communication, leadership, and organizational skills. She has an MBA and bachelor's degree in business administration. Her professional experience includes roles in audit, project management, training, and programming at Abbott Laboratories.

1. Jill R. Palucci
2974 Falling Waters Lane
Lindenhurst, IL 60046
Mobile: (847) 772-5904; Email: paluccijr@gmail.com
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CAREER OBJECTIVE
To obtain a position in a progressive organization that will utilize my communication skills, leadership qualities, and
organizational abilities in a challenging position with the opportunity for personal growth and professional
advancement.
EDUCATION
§ MBA, Business Administration, Lake Forest Graduate School of Management, Lake Forest, IL
Diploma: June 2013
§ Bachelor of Science in Business Administration with an emphasis in Computer Science and Management,
Columbia College, Park City, IL
Diploma: May 1999; Honors: Magna Cum Laude; GPA: 3.793
§ Associate of Arts, Columbia College, Park City, IL
Diploma: October 1996; GPA: 3.8
§ Six Sigma Green Belt
PROFESSIONAL EXPERIENCE
Global Information Services (GIS) Global Audit Inspection Administration Lead and IT Compliance
Auditor, Abbott, GIS Quality & Security Audit, Abbott Park, IL, July 2005 to February 24, 2016.
Provided System Life Cycle Quality Management services to system managers and owners.
§ Responsible for the management of GIS IT Audit and Regulatory Inspection activities.
§ Acted as liaison between FDA, Ernst & Young (External SOX Auditors), Corporate Internal Audit, internal and
external agencies.
§ Instrumental in leading and implementing Audit Compliance strategic projects.
§ Acquired and maintained relationships with internal customers, in order to provide exemplary service.
§ Conducted audits within GIS.
§ Conducted CAPA investigations, assisted with the authoring of CAPA documentation and management of the
Corrective Action and Preventative Actions to satisfactory completion.
§ Assisted in Audit Preparedness, the creation of audit response documents and managing the associated response
activities to satisfactory completion.
§ Managed projects in analyzing business needs and establishing effective programs.
§ Executed project management plan including all quality/regulatory requirements and ensured that project plans
were implemented and milestones were achieved.
§ Responsible for implementing and maintaining the effectiveness of the quality system.
§ Coordinated input from multiple areas and clarified project objectives and strategies. Developed preliminary
implementation plan. Proposed contingency plans to accommodate unforeseen events. Translated project goals
into project tasks. Prepared and presented project progress reports to keep management and team informed.
Identified problems and worked to resolve them.
§ Established project goals and implementation plans; developed detailed, cross-functional, completes realistic
timelines including resource requirements; plans for contingencies.
§ Negotiated schedules, milestones and resource requirements to meet project outcomes. Accountable for total
project scope; completion within budget constraints and scheduled completion date.
§ Interfaced with other disciplines, internal customers and cross-functional project support personnel. Created a
climate of trust and respect within the project team and identified conflicts affecting project completion.
Prepared and presented written and oral reports and other presentations.
§ Analyzed data to identify investigation trends. Interpreted data, drew conclusions and recommended options for
next steps.
§ Established key strategic partnerships with divisional management in order to develop partnering relationships
and gain visibility for GIS Regulatory Systems.

2. Jill R. Palucci
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Associate QA Project Manager, Abbott Laboratories, ADD Investigations QA, Abbott Park, IL, February 2004 to
July 2005.
Provided leadership and direction in the planning, development, implementation, training and monitoring of projects
and programs to ensure that cGMP requirements are continuously being met.
§ Managed projects in analyzing business needs and establishing effective programs.
§ Executed project management plan including all quality/regulatory requirements and ensured that project plans
were implemented and milestones were achieved.
§ Responsible for implementing and maintaining the effectiveness of the quality system.
§ Coordinated input from multiple areas and clarified project objectives and strategies. Developed a preliminary
implementation plan. Proposed contingency plan to accommodate unforeseen events. Translated project goals
into project tasks. Prepared and presented project progress reports to keep management and team informed.
Identified problems and worked to resolve them.
§ Established project goals and implementation plans; developed detailed, cross-functional, completed realistic
timelines including resource requirements; plans for contingencies.
§ Negotiated schedules, milestones and resource requirements to meet project outcomes. Accountable for total
project scope; completion within budget constraints and scheduled completion date.
§ Interfaced with other disciplines, internal customers and cross-functional project support personnel. Created a
climate of trust and respect within the project team and identified conflicts affecting project completion.
Prepared and presented written and oral reports and other presentations.
§ Analyzed data to identify investigation trends. Interpreted data, drew conclusions and recommended options for
next steps.
§ Database/system administrator for Investigation QA Access Database. Provided administrator support in the
research, evaluation, and development of metrics and database design.
§ Responsible for the development, implementation and maintenance of the Investigation QA Project
Management course.
§ Established key strategic partnerships with divisional management, plant management, and operations
personnel in order to develop partnering relationships and gain visibility for ADD Investigations QA.
§ Recommended innovative ways to improve performance and quality on an ongoing basis in line with current
ADD quality and regulatory requirements.
Sr. Software Specialist, Abbott Laboratories, PPD Division QA/Compliance Training, Waukegan, IL, August 2001
to September 2003.
Contributed in the course/module facilitation, procedure/policy implementation, development and maintenance of
training modules, development and maintenance of quality programs, and for ensuring effectiveness of employee
training and compliance with cGMPs and other regulations as it relates to employee training.
§ Managed projects and satellite teams (subject matter experts) in analyzing business needs and establishing
effective training programs.
§ Provided leadership and support for the planning, development, implementation, and maintenance of division
compliance training strategies.
§ Provided a training system that meets PPD’s business needs and compliance requirements of applicable
regulations and standards.
§ Established training strategies to address short and long term human resource organizational development needs
including training needs for employee development.
§ Developed and managed division wide systems and information to support learning.
§ Participated and implemented corporate wide initiatives within impacted areas of PPD. These corporate
initiatives relate to critical business needs to deliver standardized training programs across the corporation.
§ Responsible for maintaining the effectiveness of quality systems.
§ Developed, implemented, and maintained departmental training modules and programs. Established and
maintained documentation related to training.

3. Jill R. Palucci
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§ Developed, reviewed/revised policies and procedures as necessary. Coordinated policy and procedure
implementation. Performed audits of training records and direct actions for training compliance.
§ Identified and implemented business process improvements.
§ Analyzed training needs, created and/or customized programs to meet those needs as they relate to GMP
compliance, regulations and additional functional needs. Networked with other departments on issue resolution.
Assessed training needs in order to customize and optimize training programs.
§ Established key strategic partnerships with divisional management, plant management, training, and operations
personnel in order to develop partnering relationships and gain visibility for PPD Division QA/Compliance
Training.
§ Evaluated internal and external CBT/WBT and E-Learning programs/technologies as potential candidates for
conversion/integration into current training curriculum.
§ Responsible for material/media acquisition, training module/segment development, storyboard development,
graphics development, compression and core CBT development.
Programmer/Progammer Analyst, Abbott Laboratories, SPD Engineering, North Chicago, IL, February 1998 to
August 2001.
Contributed to the development and implementation of Corporate and Divisional system projects and on-going
support of existing applications.
Web Development
§ Responsible for the development and implementation of the SPD Engineering website utilizing Microsoft
FrontPage.
CBT Development
§ Elected to SPD CBT Team, May 2000.
§ Managed projects from analysis through post-implementation. Projects completed include: Hearing Protection
(SPD Safety), Hazardous Materials Transportation (SPD Safety), Beta Cyclodextrin (SPD Chemical
Manufacturing), and Pentothal Oscillator (SPD Chemical Manufacturing).
§ Responsible for material/media acquisition, training module/segment development, storyboard development,
graphics development, compression and core CBT development.
§ Worked closely with subject matter experts and area trainers to gain subject matter knowledge.
§ Scheduled/captured/edited required media (video/photographs/audio).
§ Responsible for CBT implementation, including delivery/installation/troubleshooting.
§ Software utilized includes Mastery Modify, Adobe Premiere, Adobe Photoshop, MS PowerPoint, MS
PhotoDraw, Windows Media Encoder, Macromedia Director, Paint Shop Pro, Animation Shop, Cakewalk
(audio).
Lotus Notes Development
§ Defined user requirements for Lotus Notes applications.
§ Managed projects from system analysis through post-implementation. Projects include the CAPD Lotus Notes
Deviation Reporting system, a signature routing application, the CAPD Lotus Notes NCMR system, a signature
routing application that communicates information from other systems through Notes Pump, the CAPD Lotus
Notes Electronic Training application, a signature routing application, the CAPD Engineering Guidelines
application, a signature routing application, and the CAPD Chemical Manufacturing Resource Training Manual,
a library/repository of resource information for employees.
§ Developed functional specifications and workflow diagrams for Lotus Notes applications.
§ Developed applications through client specifications. Projects completed included a validated signature
approval routing application, library/repository application, and AWW conversions.
§ Tested application protocols to ensure application meets functional specifications requirements and is consistent
with the workflow process prior to moving application to the production environment.
§ Database/system administrator for several Lotus Notes applications. Provided administrator support in the
research, evaluation, and solution of problems relating to applications residing in the production environment.
§ Assisted and managed validation efforts for validated applications.
§ Assisted and managed training program modules for applications currently in production or in the development
stages. Established reporting analysis and query reporting for clients through Lotus Notes Reporter.

4. Jill R. Palucci
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Administrative Assistant, Abbott Laboratories, CAPD Chemical Operations, North Chicago, IL, June 1993 to
February 1998.
Department Administrative Assistant, Abbott Laboratories, CAPD Chemical Development, North Chicago, IL,
July 1992 to June 1993; Manpower, Waukegan, IL, September 1991 to July 1992.