Susan Griffin has over 20 years of experience in sales support, strategic purchasing, project coordination, and operations management. She is currently a Project Associate Merchandise at Air Techniques, Inc., where she provides sales support, trains dealer teams, manages government contracts, and coordinates inventory. Previously she was a Strategic Purchasing/Project Coordinator at Air Techniques, where she realized over $150,000 in annual cost savings through strategic sourcing, contract negotiations, and project management. She has a proven track record of reducing costs, increasing efficiency, and supporting sales.
1. Susan Griffin 5 Wingate Road
Valley Stream, NY 11581
Home: 516-792-3161
Cell: 516-987-5658
sussanna@optonline.net
SALES SUPPORT/STRATEGIC PURCHASING/PROJECT COORDINATOR
Energetic, cooperative and reliable. Resourceful team player who demonstrates many core
values, including: passion, customer focus, solve, execute and teamwork. Received first reward
for PASSION.
Areas of Expertise with Certifications
Master Planning of Resources
Strategic Management of Resources
Detailed Planning and Scheduling
Execution and Control of Operations
Project Management
Word, Excel and PowerPoint
Written and Verbal Presentation Skills
File Maker Pro
SharePoint
Lean Manufacturing
CAREER HIGHLIGHTS
Air Techniques, Inc. / ALLPRO Imaging
(Leading manufacturer of healthcare equipment serving the North American and international dental,
medical, veterinary, industrial and security markets with $100 million in annual sales.)
PROJECT ASSOCIATE MERCHANDISE, February 2013 to Present
Key Accomplishments:
Sales support and CRM data entry.
Train dealer sales and service technician teams.
Attend trade and hygiene dental meetings.
Collaborate with sales and marketing regarding cross marketing and upselling of products.
Manage all government sales contracts and responsible for state product registrations.
Coordinate telesales program.
Assist customer service with product information, technical and customer issues, and damages.
Manage merchandise inventory of warehouse storage and prepare all purchasing requirements.
Audit products at supplier locations.
STRATEGIC PURCHASING/PROJECT COORDINATOR, June 2006 to 2013
Key Accomplishments:
Researched and qualified new suppliers, Supplier report cards, chargebacks and critical paths.
Prepared agreements, contracts & RFQ’s. Cost analysis with logistics control.
Drafted non-disclosure agreements.
Strong analytical skills with excellent verbal, communications and presentation abilities. Master of
ERP systems with OEM planning
Worked with sales and marketing, managing negotiations and management of webinars (cost
savings of $9,300), Salesforce.com CRM system, web management (cost savings of $2,400
annually), rebranding companies, media and publication needs, literature printing, promotional
needs (cost savings of $5,000), all trade show needs (cost savings of $25,000 annually),
plus much more.
2. Worked with quality department on ISO, FDA certification of products, source testing houses for
all different needs (cost savings of $15,000).
Susan Griffin
CAREER HIGHLIGHTS (CONTINUED)
MRO negotiations (cost savings of $10,000) including expediting service & finding staff when
machines are not running for any reason
Managed contracts of large international accounts, including Japan and Germany which included
wires and staying up to date with the rates of YEN and Euros (cost savings of 25% on
imaging plates).
Coordinated projects for product managers on accessory projects (cost savings of $25,000
with sales potential of $200,000). Assisted with launch of new product line, merchandise with
sales potential of $3 million, included packaging, sales analysis, client roundtables for group
discussion, hiring and retaining KOLS, quality audits, schedule tracking, coordinating skid delivery,
coordinating samples & fulfillment with lead follow up. Customs and tracking coordination.
Sourced suppliers for engineering and manufacturing (cost savings of $50,000 annually).
Music Industries Corporation
TRAFFIC DOCUMENTS COORDINATOR/ASSISTANT BUYER, October 2000 to 2006
Key Accomplishments:
Traffic import documentation liaison with custom brokers, freight forwarders, and international
manufacturers.
L/C coordination and negotiated with truckers for pickup and delivery. Incorporated all charges
such as customs, shipping and different currencies to USD for true landed costs and profit
margins.
Kept track of incoming purchase orders.
Collected customer information from Internet sources, such as WEBEC and Shop at Home portal.
Assisted marketing and product managers with preparation of trade shows, travel itinerary and
scheduling appointments.
Ambassador Book Service
OPERATIONS MANAGER, September 1992 to 2000
Key Accomplishments:
Hired and trained new employees.
Assisted president with special projects, meetings and contracts, as well as preparation of trade
shows.
Responsible for inventory management.
Liaison with shipping companies and outside vendors.
Opened and customized new accounts.
Accounts receivable – reconciled banking and posted payments.
Responsible for troubleshooting export problems for library consignees.
Submitted claims on missing and damaged shipments.
Oversaw warehouse operations – shipping, receiving, billing and returns departments.