Richard Dzienis has over 27 years of experience in air cargo operations, sales, leadership, customer service, and financial analysis. He is currently an Air Export Gateway Coordinator at Kuehne-Nagel Logistics where he provides service and coordinates communication between parties to ensure customer requirements are met. Previously, he held roles such as Midwest Regional Sales Manager at Swiss World Cargo and Inside Sales and Operations Lead Agent/Supervisor at Swissair Cargo where he exceeded sales goals, strengthened operational efficiencies, and reduced costs. He has a Bachelor's Certificate in Business Management from the University of Illinois, Chicago and an Associate's Degree in Business.

1. Richard Dzienis,847-540 9735, rmd219@comcast.net
RICHARDDZIENIS
219 Foxfire Drive, Lake Zurich, Illinois 60047 | 847-540-9735 | rmd219@comcast.net
CareerSummary
Successful manager leading all aspects of cargo sales and operations, accounting, budgeting,
forecasting, training and financial analysis and reporting.
Patient, open-minded, air-export specialist with over 27 years of experience in sales, leadership,
customerservice, and aviation cargo operations.Adependable and efficientmanagerwithexpertise
in air export management,negotiating,staff training and development, dangerous goods handling,
scheduling and strategic planning. Amulti-tasking leadership professional seeking to leverage
background into a managerial role with a progressive organization.
Key Competencies
Expense control Financial forecasting
Materials accountability Customer relationship management
Cost reduction Process Improvement/Management
Analysis / Audits Budgets and Forecasts
Strategic Business/Sales Planning Capacity selling
Quality Control Contract Negotiations
Communication Management Master Schedule Development
Employee Development and Management Hazardous Material Trained
Results Driven Self Motivated
Proficient in MS Office Perishable Cargo Management
IT Software upgrades Desktop system upgrades
Infrastructure implementations Change Management

2. Richard Dzienis,847-540 9735, rmd219@comcast.net
PROFESSIONAL EXPERIENCE
Air Export Gateway Coordinator 02/2015 to current
Kuehne-Nagel Logistics, Elk Grove Village, IL
Provide service in a professional and efficient manner for all external and internal contacts
Print all Necessary Documents and provide Warehouse with all loading docs
Send Pre-advises to all origins and destinations
Communicated with KN customer service group for any requirements or exceptions found
in freight documents or physical cargo receipt
As a contingency to Customer Service, the Operations Coordinator will contact customers
with exceptions to advise shipment status or to obtain shipment information in a
professional manner
Assist in the day-to-day operations of the export department to ensure that customer
requirements are met
Trace shipment through transit points up to final destination and advice customer service
as needed
Ensures that highest level of data quality and integrity by processing shipment accurately
Assist with additional lane set up as required by customer
Coordinate communication between all parties to ensure customer requirements are met
First point of customer contact for day to day issues/problems
Midwest Regional SalesManager 04/1998 to 09/2014
Swiss World Cargo, Chicago,Illinois
Inside Sales and Operations Lead Agent/ Supervisor 06/1987 to 04/1998
Swissair Cargo, Chicago, Illinois
Defined and implemented monthly site sales and operational metrics used to measure and
improve the overall customer satisfaction and provisions of global services at all local site.

3. Richard Dzienis,847-540 9735, rmd219@comcast.net
Established customer relationships thru sales calls with various forwarders to increase more
business
Enhanced customer satisfaction ratings by 5-10%over previous year,generating client retention.
Reduced costs, implemented expense-cutting measures through effectivesupplierrate negotiations
and product elimination.
Supervised 10-12 employees, trained andhelpeddevelop staff on SOPs and bestpractices to exceed
monthly sales goals by 10%.
Boosted customer satisfaction ratings, delivering speedy conflict resolution and product knowledge.
Delivered productive resolutions, executing on-time, under-budgetproject managementon complex
client issues.
Eliminated process discrepancies, implementing continuous improvements for optimal performance.
Decreasedobstacles and saved time, spearheadingspecial projects through effectiveemergency
resolution.
Strengthenedoperational efficiencies,developing organization systemsfor records, reports, and
documents.
Saved $200K annually,negotiatingreduced vendorand transportation carrier rates.
Increased profits,boostingsales call volume and implementing proactive rate reductions.
Surpassed sales goals by 10% for Midwest region andincreasedrevenue by 20% over 2 years.
Expanded existing customer sales base,initiating sales plan thatincreased monthly sales by 15%.
Streamlined reporting processes
Maximized revenues, managing quality process controlprocedures to eliminatedowntime.
Optimized profits, reducing freight costs by $50K througheffective rate negotiations.
Lead team to create financial results monthly reporting package with commentary for Regional
Director and Director for the Americas.
Implement new process for planning and forecasting to greatly reduce time and provide greater
accuracy in cost allocations and product profitability.
Developed, coordinated and provided training to local and handling teams.
Developed and implemented new accounting controls
Negotiated pricing, terms and customized contract language for customers, distributors and
vendors
Knowledgeable in TSA and customs regulations.
Worked with Freight Forwarding/Pharmacuetical companies in the movement off active and
passive medical shipments.

4. Richard Dzienis,847-540 9735, rmd219@comcast.net
Education
Bachelor Certificate:BusinessManagement 1982-1983
University of Illinois, Chicago,Illinois
Associates Degree,Business 1980-1982
Wilbur Wright Jr. College, Chicago,Illinois