Session 16, Aarts
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This document discusses the need for organizations to develop CSR programs through interaction with stakeholders to avoid being self-referential closed systems. It notes that organizations tend towards autopoiesis, maintaining their own identity without considering the environment, which can lead to a lack of change. The document recommends that organizations recognize differences, organize encounters between groups, and promote critical reflection to overcome this tendency. Organizational change occurs through conversation, so shifting conversations between "speech communities" is needed to constructively change CSR programs.
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Chapter 5:
Cultural Approaches to Organizational Communication
Introduction
Culture affects communication
Culture can create barriers that prevent us from understanding others
Ideologies and paradigms guide our thinking and impact our understanding of the world around us
Case Study: Avianca Flight 052
Avianca Flight 52 was flying from Columbia to New York
Due to poor weather, the flight had been repeatedly held up, leaving both pilots panicking about fuel levels
After Air Traffic Control again told them to wait, the pilots did not question the command
After running out of gas, the plane crashed, killing half of the passengers
What cultural dimensions may have influenced this event?
Defining Culture
The acquired learning of a group that gives its members a sense of who they are, of belonging, and works to make that group recognizably different from other groups
Organizational culture is very similar to traditional culture in that it provides a system of shared values, beliefs, and holds meaning to employees
Globalization and Culture
Globalization has a tremendous impact on the way we communicate between and within organizations
Geert Hofstede (2001) created a model of five dimensions that act as a broad framework for understanding the cultural differences between nations
Power distance
Individualism/collectivism
Uncertainty avoidance
Long-term vs. short-term orientation
Masculinity and femininity
Case Study: The New Job and Organizational Culture
Zeb served for five years as the branch manager of an established local bank
Zeb always adhered to the rules of operation that governed customer and employee expectations
Though satisfied with his job, Zeb took an opportunity to work at Google
Zeb was startled by the very different culture of Google’s expansive office complex, group lunches, opportunities for innovation and creativity, and flexible work hours
Why is a workplace like Google so appealing to many?
Organizational Culture
Defining organizational features of a company, that separates that company from others in terms of operations, employee relationships, and interorganizational behavior
Moving from one organization to another can prove difficult when the organizational cultures are vastly different
Substantial differences can cause culture shock in new employees
Work Environment
Characteristics of the work environment are dictated by organizational culture
Expectations of time
When does the business day begin and end?
How many hours and days of the week are expected?
Expectations for dress
What is appropriate for the workplace?
Expectations of communication behaviors
Southwest Airlines – fun and hard work
Critical Thinking Questions - Environment
What are the time expectations for your classes?
What are the dress expectations at your institution?
What are the behavioral expectations at your institution?
Organizational Commitment
Commitment to organizations is changing, as college students now average over ...
Critical theory (chapter 6)
This document provides an overview of critical theory and its application to organizational communication. It discusses the following key points:
1. The roots of critical theory in Frankfurt School philosophy and Marxism, and the view that knowledge and power structures in organizations serve to oppress workers.
2. Critical theorists see organizations as sites of domination by powerful groups over subordinate groups. Power dynamics and whose interests are served are important concerns.
3. Additional concepts discussed include ideology, hegemony, concertive control, and using critical theory to create more ethical and equitable workplaces.
4. Feminist organizational theory, organizational spirituality, and codes of ethics are explored as ways critical theory has been applied within organizations.
Unit 6. Ideologies, social-identities & reproduction of these in society
This document discusses discourse and how it relates to ideologies and the construction of social realities. It explores what ideologies are and how they relate to identity and affect how people make sense of the world. Ideologies are the fundamental beliefs shared by members of a social group. Discourse plays a role in both constructing and reproducing ideologies in society. Mental models are influenced by ideologies and affect how people interpret events and engage in discourse.
Developing africa oriented communication theories
African proverbs date back ages. They have embedded qualities that set them out as postulations that can be adopted for situations and issues analysis. They can be moved from the realm of mere proverbs into the realm of theories through refinement and scholarly activities.
COMMUNITY DEVELOPMENT THEORY AND PRACTICE MODULE FOUR .pptx
1) Community development theories provide frameworks to understand community behavior and guide practice. Seven key theories are discussed.
2) Social capital theory examines the importance of relationships and trust for collective action. Functionalism views social structures like organizations as having important roles.
3) Conflict theory analyzes power dynamics and access to resources. Symbolic interactionism explores how shared meanings are socially constructed.
Fluidity, Structuring Structures and Ethics
Presentation on Enterprise Architecture for the IT University in Copenhagen. Mikkel Brahm explains how complexity sciences help us understand politics and power plays around disruptive and structural changes better than does for example systems theory.
Candidacy Exam
The document summarizes Katherine Chuang's candidacy exam which analyzes social interactions in online health social networking. It outlines her research agenda, including examining how social media platforms impact health-related social support exchanges and the different roles and interactions that occur on health social networking sites. Her goal is to understand these dynamics in order to help design more effective online health communities and interventions.
Chapter 4Systems and Critical Approaches to Organizational Co.docx
Chapter 4:
Systems and Critical Approaches to Organizational Communication
Introduction
Consideration of the organismic metaphor
Understanding organizations from a systems perspective
Use a radical frame of reference to look at how critical approaches view organizations as sites of domination
Systems Approaches
Systems approaches take a more macro view of organizations, emphasizing the permeable nature of organizational boundaries
Systems approaches to understanding organizations use this general idea to examine the component parts of an organization and how they work together to keep an organization “alive”
General Systems Theory
Ludwig von Bertalanffy suggested systems concepts for a variety of disciplines
“Novel developments” include:
Hierarchical order
Entropy
Control mechanisms
Open systems
http://isss.org/conferences/madison2008/20080714_1130_ISSS_Drack.pdf
4
Cybernetics
Norbert Wiener’s contribution, from the Greek word for “steersman”
Control and communication theory that examines both machine and animal
Especially important to studying
organizational communication:
System goals
Feedback
Entropy
Gestalt (nonsummativity)
The Process of Organizing
Karl Weick’s definition of organizations includes:
Equivocality
Interdependence
In his book Making Sense of the Organization (2001) Weick states that he views “organizations as collections of people trying to make sense of what is happening around them” (p. 5)
Chaos and Complexity Theories
Used in mathematics to help explain random occurrences
Represents the collapse of order in the status quo
Chaotic behavior can appear random but can be defined mathematically
Complexity theory suggests nature is incredibly complex but is a result of underlying simplicity
The Organization as a System
The component parts and environment of a system interact in a way that can be studied and understood
Parts are interdependent or naturally reliant on one another
Inputs: incoming information
Throughputs: assimilation of that information
Outputs: end results of throughput decisions
Critical Thinking Questions – Systems Characteristics
In what ways do you use feedback to make changes in your life?
Does the quality of input affect the quality of the output in an organizational system?
Organizational System Characteristics
General terms of systems properties include:
Holism: system is more than just the sum of its parts
Nonsummative: results are more than simply adding together each piece
Equifinality: reaching the same final state from differing initial conditions; variety of paths
Entropy: process of degeneration
Typical of closed systems
Negative entropy: flow of information from external environment; leads to growth and sustainability
Typical of open systems
Subsystems and Suprasystems
Departments in an organization need to be aware of what is happening in other departments
There are 10 common characteristics of open systems highlighted by Katz and Kahn (1978)
Feedback: re.
Towards a Fourth Generation Pattern Language
Pattern Languages for Systemic transformation. Connected via the systemic dynamics that underlie them, which enable to connect agencies (capacity for change) across practices and to enhance collective interpretation and navigation of systems directionality.
Discursive activity in the boardroom
This document summarizes a research article that examines how competing discourses within organizational texts, specifically the minutes of board meetings, construct social realities. It explores how boards of national public health organizations in Wales incorporated the discourse of patient safety when also facing internal organizational discourses during a period of restructuring. By analyzing these texts, the research shows how boards develop their discourse over time to construct and reconstruct the social reality of their organization amid competing meanings.
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This document discusses opportunities for research on corporate social responsibility (CSR) communication. It identifies four areas or "4i's" of CSR communication research: (1) internal CSR integration, (2) external CSR interpretation, (3) CSR identity, and (4) CSR image. For each area, it outlines challenges and opportunities for exploring how communication shapes and is shaped by CSR programs and concepts. The document argues that CSR communication research could provide insights into how communication facilitates organizational sensemaking, stakeholder engagement, and the discursive construction of CSR.
Keynote Mette Morsing
The document discusses the increasing pressures and expectations for corporations to communicate their CSR policies, actions, and impacts. It notes that while much research has analyzed CSR communication through various lenses like advertising, reports, and media coverage, less research has explored how communication helps institutionalize new behaviors within organizations or shape their relations with stakeholders. The document argues that research on CSR communication often assumes words and actions must be consistent, but some gap may be productive for flexibility. It maps various themes and approaches within the interdisciplinary field of CSR communication research.
Session 1, Farache
The document summarizes a research study that analyzed six corporate social responsibility (CSR) advertisement campaigns from the UK and Brazil to determine the level of substantial information provided and association with third parties. The main findings were that most advertisements provided low amounts of substantial information about investments and impacts. Only two campaigns provided high levels of detail. Half of the companies disclosed partnerships with other organizations. The conclusions were that the advertisements did little to address skepticism about CSR claims and transparency could be improved to increase credibility.
Session 1, Van der Rijt, Hoeken & Kardol
This document discusses the strategic nature of corporate social responsibility and the role of communication. It describes how philanthropy can improve a company's reputation and attractiveness while also benefiting society. However, the level of communication and control around philanthropic activities indicates whether the motivation is truly altruistic or egocentric. High levels of communication and message control, like sponsoring, suggest a more strategic motivation whereas low levels, like anonymous donations, are less strategic in nature.
Session 2, Etter & Morsing
The document discusses barriers to dialogue and CSR communication in social media. It analyzes interviews with managers at a pharmaceutical company about launching a CSR Twitter account. Key barriers identified include unfamiliarity with social media, managerial scepticism of outcomes on new platforms, restrictive internal guidelines, and limited resources. These barriers negatively impact principles of building online relationships like keeping communication useful, frequent, conversational, and committed. The conclusion emphasizes looking at organizational aspects and developing capabilities for social media communication.
Session 2, Morsing & Eriksen
Vattenfall launched a social media campaign to increase dialogue on climate change but it did not achieve the expected results. Stakeholders criticized the campaign as "greenwashing" and responses became repetitive arguments without understanding differing positions. While social media aims to advance stakeholder dialogue, it also risks negative effects as criticism can escalate, challenging assumptions that it facilitates open communication.
Session 2, Lee & Holladay
This study examined how Fortune 100 companies use social media platforms like Facebook, Twitter and YouTube to promote their corporate philanthropy efforts. The researchers analyzed links from company homepages and reported philanthropic activities on each platform. They found most companies provided access to at least one social media platform, with Twitter used most often. The most frequently reported philanthropic activities were cash donations, product donations and donations of services. The study provides a foundation for further research on using social media for corporate social responsibility communication and managing promotional backlash.
Session 2, Tench & Jones
This document discusses how businesses must manage their corporate social responsibility (CSR) messages in the unregulated environment of social media. It argues that value is created through co-creating messages with stakeholders. While social media allows for greater participation and collaboration, it also poses challenges as audiences can now generate and spread content. The document examines survey findings on how communication professionals are adopting tools and strategies to navigate social media's "Wild West".
Session 3, de Vries
1) An experiment conducted by researchers at Leiden University examined how communicated motives for corporate social responsibility investments affected perceptions of greenwashing for an energy company.
2) When the company communicated an environmental/CSR motive for investing in carbon capture technology, it led to higher perceptions of strategic behavior and greenwashing than just providing background information.
3) However, communicating an economic motive for the investment decreased perceptions of greenwashing and strategic behavior compared to a CSR motive. This was because a CSR motive led to suspicions of purely strategic rather than sincere intentions.
Session 3, Steenhuis & Elving
This study examined the role of skepticism towards food labels and its influence on buying intention. It hypothesized that greater knowledge and appreciation of a label would decrease skepticism, while increased skepticism would negatively influence buying intention. An online survey of 140 Dutch respondents about the "I make conscious choices" label found that most were familiar with it but few knew its true industry origin. Results confirmed that greater appreciation decreased skepticism and skepticism influenced buying intention. When respondents learned the label's industry origin, skepticism and negative evaluations increased. The study concludes the label may be misleading and organizations should be cautious adopting such labels for marketing purposes.
Session 3, de Bruijn & Elving
1. The document reports on research into whether brand associations can transfer through an endorsement strategy.
2. It used an implicit association test to measure unconscious attitudes towards L'Oreal, which has a questionable reputation for animal testing, and The Body Shop, which has a more sustainable image.
3. The results showed brand associations did transfer, with stronger endorsements of L'Oreal leading to more positive unconscious associations, showing brand images can influence each other.
Session 5, Ellerup Nielsen & Thomsen
This document provides a summary of a literature review on CSR communication research from a management and marketing perspective. It examines 49 articles focusing on conceptualizing CSR communication and how it can add value for stakeholders. It finds that the field is emerging but marketing approaches dominate, and research often takes a functionalist perspective. There is increased research on strategic and operational CSR communication and country/industry impacts. However, companies still tend not to take a proactive, stakeholder-oriented approach to CSR communication. Stronger theoretical anchoring is also needed.
Session 5, Coombs & Holladay
This document summarizes a presentation given at an international CSR communication conference in Amsterdam. The presentation discusses the concept of a "pseudo-panopticon" where companies claim their CSR activities are transparent due to fear of discovery online, but this actually creates a false sense of security. While companies use CSR to boost reputations, stakeholders are unlikely to question claims and perceive the internet and watchdogs as effective monitors, even though corporate control of disclosure persists. Future research questions are posed about stakeholder beliefs in verification and transparency of CSR information.
Session 5, Faber-Wiener
The document discusses responsible communication (RC), a new approach to communicating social and ethical issues. RC is based on inclusion, critical self-assessment, ethics, and discourse. It differs from traditional CSR communication by integrating these principles into all levels of management decision-making, processes, and external communication. Implementing RC requires changes to organizational structure and decision-making processes. Potential impacts include increased credibility, legitimacy, cost savings, and stronger management and societal roles for communicators.
Session 5, Rademacher
The document discusses the relationship between corporate social responsibility (CSR), leadership styles, communication strategies, and management trends. It presents an agenda covering the introduction and problem definition, institutionalization of CSR, management styles related to CSR initiatives, the role of management trainers in management trends, and the project framework and methodology. Key findings include that explicit and implicit CSR can co-exist in organizations, with transformational leadership helping to manage conflicts and drive innovation. Management trainers see CSR as mainly a management responsibility but take a conservative, implicit approach, suggesting they view transformational leadership as important.
Session 6, Hexspoor & Hintzen
The document discusses a CSR campaign called "How on Earth" launched by the Dutch energy company Essent. It describes various interventions used as part of the campaign, including MVO minutes, Sustainability Day events, and presentations from CSR "storytellers" at Essent to raise awareness of CSR issues among employees and encourage participation in related activities. A survey found that most Essent staff were aware of the campaign, understood what CSR means for the company, knew of the "How on Earth" initiative, and had increased their involvement in CSR activities after the interventions.
Session 6, Vollero, Siano, Palazza & Elving
The document compares the corporate social responsibility (CSR) communication strategies of Italian energy company Enel and Dutch energy company Eneco. It finds that Enel focuses on community involvement and stakeholder engagement, while Eneco emphasizes sustainability pervasiveness and a humorous communication style. Both companies recognize the risks of greenwashing and aim to integrate CSR into their core business strategy and communication in an authentic way to build trust.
Session 7, Schmitt
The document discusses corporate social responsibility (CSR) communication and media coverage. It notes that companies cannot escape public scrutiny in today's media landscape. CSR can both benefit and harm a company's reputation depending on how it is communicated. The document also discusses analyzing how media frames CSR coverage and how this framing shapes public perceptions. Understanding media framing of CSR can help companies strategically influence the CSR discourse.
Session 7,Brouwer, Atteveld & Schultz
This document discusses communicating corporate social responsibility (CSR) efforts to the mass media. It examines whether public relations can influence the amount and content of news coverage about a company's CSR activities. The study analyzed 114 press releases from 16 companies and found no effects on the amount of news generated but small, significant effects on the content of coverage. Specifically, press releases from non-sensitive industries and those emphasizing CSR commitment saw more agenda-building effects. The conclusion is that CSR communication has few short-term effects on mass media but may have longer-term impacts warranting future research.
Session 7, Carrol & Lee
This study examined how corporations defend their corporate social responsibility (CSR) reputations through letters to the editor in response to news articles. It found that on average, the time between the original article and published response was 10-14 days, with no significant differences between corporations and other authors. While there were no statistical differences in the news section of the original content, corporations responded less in front-page news and letters to the editor sections than other stakeholders. The study provides insights into corporate reputation response strategies through media and implications for strategic media relations.
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Enhancing Adoption of AI in Agri-food: Introduction
Enhancing Adoption of AI in Agri-food: Introduction
➒➌➎➏➑➐➋➑➐➐ Satta Matka Dpboss Matka Guessing Indian Matka
➒➌➎➏➑➐➋➑➐➐ Satta Matka Dpboss Matka Guessing Indian Matka
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
MECE (Mutually Exclusive, Collectively Exhaustive) Principle
MECE (Mutually Exclusive, Collectively Exhaustive) Principle
Kanban Coaching Exchange with Dave White - Example SDR Report
Kanban Coaching Exchange with Dave White - Example SDR Report
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Discover the Beauty and Functionality of The Expert Remodeling Service
Discover the Beauty and Functionality of The Expert Remodeling Service
➒➌➎➏➑➐➋➑➐➐ Satta Matka Dpboss Matka Guessing Indian Matka
➒➌➎➏➑➐➋➑➐➐ Satta Matka Dpboss Matka Guessing Indian Matka
➒➌➎➏➑➐➋➑➐➐ Satta Matka Dpboss Matka Guessing Indian Matka KALYAN MATKA |
➒➌➎➏➑➐➋➑➐➐ Satta Matka Dpboss Matka Guessing Indian Matka KALYAN MATKA |
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Kalyan Chart Satta Matka Dpboss Kalyan Matka Results
Kalyan Chart Satta Matka Dpboss Kalyan Matka Results
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Session 16, Aarts
- 5. Framing
- 6. Framing
- 8. Autopoietic systems are closed loops: self-referential systems that strive to shape themselves in their own image