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© Digital.ai.2020
1
Deliver More Customer
Value withValue Stream
Management
Gene Kim
Eric Robertson
Customer Panel
© Digital.ai.2020
Housekeeping
This webinar is being recorded
Links to the slides and the recording will be made
available after the presentation
You can post questions via the GoToWebinar Control
Panel
© Digital.ai.2020
Today we combine 3 incredible technology companies…
…into 1.
© Digital.ai.2020
Our Mission
Revolutionizehow Enterprises create,
measure, deliver, secure, and continuously
improve digital products that provide value,
fuel revenue growth and enable innovation
while securing critical business assets in
today’s rapidly changing world.
4
© Digital.ai.2020
Webinar Guest Panel
5
Gene Kim
DevOps Enthusiast
Bret Piontek
Enterprise Lean/Agile
Transformation Leader
Paul Peissner
Client Transformation
Trusted Advisor
© Digital.ai.2020
Gene’s slides
6
@RealGeneKim
My Definition of DevOps
The architecture, technical practices, and cultural norms
that enable us to…
increase our ability to deliver applications and services...
quickly and safely, which enables rapid experimentation and
innovation, and the fastest delivery of value to our
customers…
while ensuring world-class security, reliability, and stability...
…so that we can win in the marketplace.
@RealGeneKim
Better Value,
Sooner, Safer, Happier
Jon Smart, Partner, Enterprise Agility, Deloitte (@jonsmart)
@RealGeneKim
Elite Low Difference
Deployment Frequency
On-demand
(multiple times per day)
Monthly or quarterly 208x
Deployment Lead Time < 1 hour 1 week to 1 month 106x
Deploy Failure Rate 0-15% 46-60% 7x
Mean Time to Restore < 1 hour Less than one day 2,604x
Elite vs. Low Performers
Source: Google/DORA: 2019 State Of DevOps Report: https://cloud.google.com/devops/state-of-devops/
@RealGeneKim
Lead Time = 9 months
Source: Damon Edwards (@damonedwards)
@RealGeneKim
Architecture Enables Teams To…
§ …make large scale changes to the design of its system without the
permission of someone outside the team, or depending on other teams
§ ...complete its work without fine-grained communication and
coordination with people outside the team
§ ...deploy and release its product or service on demand, independently
of other services the product or service depends upon
§ ...do most of its testing on demand, without requiring an integrated test
environment
§ ...perform deployments during normal business hours with negligible
downtime
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
@RealGeneKim
Team of Teams
§ Story of Joint Special Forces
Task Force battling a smaller,
nimbler adversary in Iraq in
2004
§ Pushing decision making to
the edges
@RealGeneKim
The First Ideal: A Measure
§ Bus factor
§ Lunch factor
@RealGeneKim
How Many People Do You Need To Feed?
§ Two pizza team
§ Feeding everyone in the building
§ Schedule lunch with 43 different people
@RealGeneKim
When we can safely, quickly,
reliably, securely achieve
all the goals, dreams and
aspirations of our business…
@RealGeneKim
“The world is changing very fast.
“Big will not beat small anymore.
It will be the fast beating the
slow.”
Source: Rupert Murdoch
@RealGeneKim
The Five Ideals
1. Locality and Simplicity
2. Focus, Flow, and Joy
3. Improvement of Daily Work
4. Psychological Safety
5. Customer Focus
© Digital.ai.2020
The EnterpriseValue Stream Platform
Measure
CreateDeploy
Map
Secure
Single System
of Record
Continuous Improvement
Outputs to Outcomes
REALIZED DIGITAL
BUSINESS VALUE $
VALUE STREAMS
BUSINESS
OUTCOMES
Deploy &
Monitor
Measure
Optimize
Protect
Develop
Secure
Test
Build
Ideas
Strategy/Portfolios
Epics
Work Items
Improve Team Agility, Customer Experience
and Decrease Costs, Increase Revenue with
Outcome-driven Intelligence and Trust
© Digital.ai.2020
Levi Strauss & Co. Introduction
19
Company Profile
• Founded in 1853 as a wholesale dry
goods business in San Francisco
• 501® Jeans in 1873
• $5.6 Billion in 2017
• IPO in March 2019
• Sold in 50k Retail Locations in 110
Countries
Business Focus
• eCommerce
• Owned/Operated Retail
• Wholesale
• Supply Chain
• Data Science
• Artificial Intelligence
https://www.levistrauss.com/who-we-are/company/
Transformational Journey Challenges
21
Group Silos Competing Agendas
No Visibility or Control Lack of Trust
Managing Flow(Outputs) to Streams (Outcomes)
© Digital.ai.2020
Virtual Roundtable Discussion
23
Value Streams andValue
Stream Management and
Its Impact on Business
© Digital.ai.2020
Virtual Roundtable Discussion
24
What are some of the key
areas and outcomes that
you plan to focus on and
drive this year….
© Digital.ai.2020
Virtual Roundtable Discussion
25
Audience Questions…
© Digital.ai.2020
ThankYou!
26

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Deliver More Customer Value with Value Stream Management

  • 1. © Digital.ai.2020 1 Deliver More Customer Value withValue Stream Management Gene Kim Eric Robertson Customer Panel
  • 2. © Digital.ai.2020 Housekeeping This webinar is being recorded Links to the slides and the recording will be made available after the presentation You can post questions via the GoToWebinar Control Panel
  • 3. © Digital.ai.2020 Today we combine 3 incredible technology companies… …into 1.
  • 4. © Digital.ai.2020 Our Mission Revolutionizehow Enterprises create, measure, deliver, secure, and continuously improve digital products that provide value, fuel revenue growth and enable innovation while securing critical business assets in today’s rapidly changing world. 4
  • 5. © Digital.ai.2020 Webinar Guest Panel 5 Gene Kim DevOps Enthusiast Bret Piontek Enterprise Lean/Agile Transformation Leader Paul Peissner Client Transformation Trusted Advisor
  • 7. @RealGeneKim My Definition of DevOps The architecture, technical practices, and cultural norms that enable us to… increase our ability to deliver applications and services... quickly and safely, which enables rapid experimentation and innovation, and the fastest delivery of value to our customers… while ensuring world-class security, reliability, and stability... …so that we can win in the marketplace.
  • 8. @RealGeneKim Better Value, Sooner, Safer, Happier Jon Smart, Partner, Enterprise Agility, Deloitte (@jonsmart)
  • 9. @RealGeneKim Elite Low Difference Deployment Frequency On-demand (multiple times per day) Monthly or quarterly 208x Deployment Lead Time < 1 hour 1 week to 1 month 106x Deploy Failure Rate 0-15% 46-60% 7x Mean Time to Restore < 1 hour Less than one day 2,604x Elite vs. Low Performers Source: Google/DORA: 2019 State Of DevOps Report: https://cloud.google.com/devops/state-of-devops/
  • 10. @RealGeneKim Lead Time = 9 months Source: Damon Edwards (@damonedwards)
  • 11. @RealGeneKim Architecture Enables Teams To… § …make large scale changes to the design of its system without the permission of someone outside the team, or depending on other teams § ...complete its work without fine-grained communication and coordination with people outside the team § ...deploy and release its product or service on demand, independently of other services the product or service depends upon § ...do most of its testing on demand, without requiring an integrated test environment § ...perform deployments during normal business hours with negligible downtime Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
  • 12. @RealGeneKim Team of Teams § Story of Joint Special Forces Task Force battling a smaller, nimbler adversary in Iraq in 2004 § Pushing decision making to the edges
  • 13. @RealGeneKim The First Ideal: A Measure § Bus factor § Lunch factor
  • 14. @RealGeneKim How Many People Do You Need To Feed? § Two pizza team § Feeding everyone in the building § Schedule lunch with 43 different people
  • 15. @RealGeneKim When we can safely, quickly, reliably, securely achieve all the goals, dreams and aspirations of our business…
  • 16. @RealGeneKim “The world is changing very fast. “Big will not beat small anymore. It will be the fast beating the slow.” Source: Rupert Murdoch
  • 17. @RealGeneKim The Five Ideals 1. Locality and Simplicity 2. Focus, Flow, and Joy 3. Improvement of Daily Work 4. Psychological Safety 5. Customer Focus
  • 18. © Digital.ai.2020 The EnterpriseValue Stream Platform Measure CreateDeploy Map Secure Single System of Record Continuous Improvement Outputs to Outcomes REALIZED DIGITAL BUSINESS VALUE $ VALUE STREAMS BUSINESS OUTCOMES Deploy & Monitor Measure Optimize Protect Develop Secure Test Build Ideas Strategy/Portfolios Epics Work Items Improve Team Agility, Customer Experience and Decrease Costs, Increase Revenue with Outcome-driven Intelligence and Trust
  • 19. © Digital.ai.2020 Levi Strauss & Co. Introduction 19
  • 20. Company Profile • Founded in 1853 as a wholesale dry goods business in San Francisco • 501® Jeans in 1873 • $5.6 Billion in 2017 • IPO in March 2019 • Sold in 50k Retail Locations in 110 Countries Business Focus • eCommerce • Owned/Operated Retail • Wholesale • Supply Chain • Data Science • Artificial Intelligence https://www.levistrauss.com/who-we-are/company/
  • 21. Transformational Journey Challenges 21 Group Silos Competing Agendas No Visibility or Control Lack of Trust
  • 22. Managing Flow(Outputs) to Streams (Outcomes)
  • 23. © Digital.ai.2020 Virtual Roundtable Discussion 23 Value Streams andValue Stream Management and Its Impact on Business
  • 24. © Digital.ai.2020 Virtual Roundtable Discussion 24 What are some of the key areas and outcomes that you plan to focus on and drive this year….
  • 25. © Digital.ai.2020 Virtual Roundtable Discussion 25 Audience Questions…