The document is a summary of a webinar focused on Value Stream Management, highlighting the importance of integrating technology and practices to enhance digital product delivery and innovation. It features insights from industry experts, discussing DevOps principles and the significance of organizational agility for faster and safer product deployment. Additionally, it emphasizes the changing business landscape and outlines key focus areas for improving customer value and optimizing operational efficiency.

1. © Digital.ai.2020
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Deliver More Customer
Value withValue Stream
Management
Gene Kim
Eric Robertson
Customer Panel

2. © Digital.ai.2020
Housekeeping
This webinar is being recorded
Links to the slides and the recording will be made
available after the presentation
You can post questions via the GoToWebinar Control
Panel

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Today we combine 3 incredible technology companies…
…into 1.

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Our Mission
Revolutionizehow Enterprises create,
measure, deliver, secure, and continuously
improve digital products that provide value,
fuel revenue growth and enable innovation
while securing critical business assets in
today’s rapidly changing world.
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5. © Digital.ai.2020
Webinar Guest Panel
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Gene Kim
DevOps Enthusiast
Bret Piontek
Enterprise Lean/Agile
Transformation Leader
Paul Peissner
Client Transformation
Trusted Advisor

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Gene’s slides
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7. @RealGeneKim
My Definition of DevOps
The architecture, technical practices, and cultural norms
that enable us to…
increase our ability to deliver applications and services...
quickly and safely, which enables rapid experimentation and
innovation, and the fastest delivery of value to our
customers…
while ensuring world-class security, reliability, and stability...
…so that we can win in the marketplace.

8. @RealGeneKim
Better Value,
Sooner, Safer, Happier
Jon Smart, Partner, Enterprise Agility, Deloitte (@jonsmart)

9. @RealGeneKim
Elite Low Difference
Deployment Frequency
On-demand
(multiple times per day)
Monthly or quarterly 208x
Deployment Lead Time < 1 hour 1 week to 1 month 106x
Deploy Failure Rate 0-15% 46-60% 7x
Mean Time to Restore < 1 hour Less than one day 2,604x
Elite vs. Low Performers
Source: Google/DORA: 2019 State Of DevOps Report: https://cloud.google.com/devops/state-of-devops/

10. @RealGeneKim
Lead Time = 9 months
Source: Damon Edwards (@damonedwards)

11. @RealGeneKim
Architecture Enables Teams To…
§ …make large scale changes to the design of its system without the
permission of someone outside the team, or depending on other teams
§ ...complete its work without fine-grained communication and
coordination with people outside the team
§ ...deploy and release its product or service on demand, independently
of other services the product or service depends upon
§ ...do most of its testing on demand, without requiring an integrated test
environment
§ ...perform deployments during normal business hours with negligible
downtime
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

12. @RealGeneKim
Team of Teams
§ Story of Joint Special Forces
Task Force battling a smaller,
nimbler adversary in Iraq in
2004
§ Pushing decision making to
the edges

13. @RealGeneKim
The First Ideal: A Measure
§ Bus factor
§ Lunch factor

14. @RealGeneKim
How Many People Do You Need To Feed?
§ Two pizza team
§ Feeding everyone in the building
§ Schedule lunch with 43 different people

15. @RealGeneKim
When we can safely, quickly,
reliably, securely achieve
all the goals, dreams and
aspirations of our business…

16. @RealGeneKim
“The world is changing very fast.
“Big will not beat small anymore.
It will be the fast beating the
slow.”
Source: Rupert Murdoch

17. @RealGeneKim
The Five Ideals
1. Locality and Simplicity
2. Focus, Flow, and Joy
3. Improvement of Daily Work
4. Psychological Safety
5. Customer Focus

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The EnterpriseValue Stream Platform
Measure
CreateDeploy
Map
Secure
Single System
of Record
Continuous Improvement
Outputs to Outcomes
REALIZED DIGITAL
BUSINESS VALUE $
VALUE STREAMS
BUSINESS
OUTCOMES
Deploy &
Monitor
Measure
Optimize
Protect
Develop
Secure
Test
Build
Ideas
Strategy/Portfolios
Epics
Work Items
Improve Team Agility, Customer Experience
and Decrease Costs, Increase Revenue with
Outcome-driven Intelligence and Trust

19. © Digital.ai.2020
Levi Strauss & Co. Introduction
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20. Company Profile
• Founded in 1853 as a wholesale dry
goods business in San Francisco
• 501® Jeans in 1873
• $5.6 Billion in 2017
• IPO in March 2019
• Sold in 50k Retail Locations in 110
Countries
Business Focus
• eCommerce
• Owned/Operated Retail
• Wholesale
• Supply Chain
• Data Science
• Artificial Intelligence
https://www.levistrauss.com/who-we-are/company/

21. Transformational Journey Challenges
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Group Silos Competing Agendas
No Visibility or Control Lack of Trust

22. Managing Flow(Outputs) to Streams (Outcomes)

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Virtual Roundtable Discussion
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Value Streams andValue
Stream Management and
Its Impact on Business

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Virtual Roundtable Discussion
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What are some of the key
areas and outcomes that
you plan to focus on and
drive this year….

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Virtual Roundtable Discussion
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Audience Questions…

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ThankYou!
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