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TOGAF – An
Overview of
Enterprise
Architecture
Khawar Naseem
Strategic Initiatives
Technology Infrastructure
Strategic Initiatives
System & Applications
Strategic Initiatives
Information Flow
Strategic Initiatives
Business Services
EnterpriseArchitecture=Strategy+Business+Technology
EA=S+B+T
The Concept of Enterprise Architecture –
Overview
IT
System
s
Syste
m
Data
Flow
Strategi
c
Initiativ
e
Web
Services
Application
s
Business
CapabilityVoice
Networ
k
Process C
Data
Networ
k
Strategic Initiatives
Strategic Initiatives
Security,Standard,
Workforce
Line of Business
Strategy
Strategi
c
Initiativ
e 2
Strategi
c
Initiativ
e 1
Business
Business Capability A
Business Capability B
Information
Systems
Network
Business Capability C
Data
Dictionar
y
Data
Flow
Object
Reuse
Systems
Web
Services
Application
s
Voice
Networ
k
Data
Networ
k
Video
Networ
k
Business&TechnologyAlignment
Non –
integrated
processes and
systems in
different parts
of the
enterprise
Enterprise Architecture
• Provide a clear view of how the business and technology resource will
support and achieve an organisation's business goals and initiatives
• Understand the strategy, the business, the systems and the
infrastructure and how they interrelate.
• Moving “ need to know” information to those that “know the need”
upstream and down stream and in both directions.
• Help us prioritise and decide which things to do and in what order
• “Doing the Right Things”
• Governance the change and building of things
• “Doing the Things Right”
Value of Enterprise Architecture
Why Business and EA
Business
Strategy1
Strategic
Guidelines
Sales Operations
Strategic Partner Management
Marketing
Segmentation & Channel Management
Commercial Operations
Account Management
Solution Design
Contracting
Order Capture
Product Lifecycle Management
Product Development / Portfolio
Management
Product Rationalisation
Operating Model Overview
Single Front Door
Standard Solution Delivery
Complex Solution Delivery
Solution Testing
Service Transition
Service Management
Service Operations
Billing
Payment, Transfers & Collection
Vendor Management
Customer & Service Inventory Management
3.3.2 Build Channels
3.3.1 Design & Build Visual
Merchandising
3.1.2 Execute Campaigns &
Promotions
3.1.1 Prepare Sales Force 3.1.3 Plan & Forecast Sales
3.1.4 Manage Commissions,
Incentives & Rewards
3.5.3 Develop Campaign Collateral
3.5.2 Select Message & Campaign
Channel
3.5.1 Develop Campaign Message
3.5.6 Execute Outbound Marketing
3.5.5 Manage Campaign
Performance
3.5.4 Manage Message & Delivery
3.6.1 Manage Campaign
4.3.2 Manage Visual
Merchandising
4.3.1 Operate Channel
4.1.5 Negotiate & Close Contract
4.2.2 Develop High Level Solution
Designs
4.2.3 Manage Bid through
Lifecycle
4.1.3 Provide Pre & Post-Sales
Services
4.2.1 Develop Specific
Propositions
4.1.2 Manage Sales Pipeline
4.1.6 Issue Customer Order
4.1.7 Track Leads
4.1.4 Develop Sales Proposal
4.1.8 Manage Prospects
4.1.9 Qualify Opportunites
5.1.5 Configure & (De)Activate
Products & Services
5.1.6 Reserve & Allocate Services
& Resources
5.1.7 Configure Customer Devices
5.1.1 Manage Customer Orders
5.1.4 Manage Resource Orders
5.1.8 Document Customers
Services & Resources
5.2.1 Deploy, Configure &
(De)Activate Infrastructure
5.2.2 Build & Configure IT
Solutions
5.2.3 Assure Solution Delivery
5.2.4 Test end to end Solutions
5.2.5 Deploy, Configure &
(De)Activate CPE
5.2.6 Develop Detailed Solution
Design
5.2.7 Manage Complex Customer
Projects
5.2.8 Manage Handover to
Operations
6.1.1 Provide Service Quality
Management
6.1.2 Provide Customer Analytics
6.2.2 Provide Service Asset &
Configuration Management
6.2.3 Manage Release &
Deployment
6.2.1 Transition Customer Services
6.2.4 ManageTechnical Change
6.3.1 Manage Incidents
6.3.2 Manage Events
6.3.3 Manage Problems
6.6.1 Collect Data
6.6.2 Mediate Data 6.7.4 Produce & Distribute Bill
6.7.2 Perform Rating
6.7.6 Handle Billing Enquiries
6.7.1 (De)Activate Billing
6.7.3 Manage Charging6.7.5 Provide Billing Analytics
6.7.9 Manage Revenue Share
6.9.1 Manage Payments &
Transfers
6.9.2 Manage Collections
8.4.1 Manage Supplier & Partner
Relationships
8.4.3 Co-Ordinate Supplier &
Partner Settlements
8.4.2 Co-Ordinate Supplier &
Partner Assurance
7.1.4 Provide 360' View of
Customer
7.1.2 Manage Accounts &
Subscriptions
7.1.1 Manage Customer Master
Data
7.1.3 Manage Retention and
Loyalty
7.1.5 Perform Account
Management
9.4.3 Manage Revenue Assurance
8.1.1 Plan the
Suppliers & Partners
8.3.4 Co-ordinate Supplier &
Partner Activities
8.3.2 Order from Suppliers &
Partners
8.2.2 On board Suppliers &
Partners
8.2.1 Source
Suppliers & Partners
8.3.1 Support Supplier & Partner
Sales
8.3.3 Submit Orders to Suppliers &
Partners
5.1.2 Determine Customer Order
Feasibility
5.1.3 Manage Service Orders
Manage Product & Service Lifecycle
3.2.2 Manage Offer Catalogue
3.2.1 Develop/Remove Product &
Service Offerings
3.2.3 Manage Product & Service
Launch/Exit
3.2.4 Manage Product & Service
InLife
3.2.5 Test Product
Technology Readiness
3.4.2 Build Network
3.4.1 Design Network 3.4.3 Design IT
3.4.4 Build IT
Service Design
6.4.1 Manage Availability
6.4.2 Manage Capacity
6.4.3 Manage Service Continuity
Contract Fulfilment
New
Capabilities
2
To Be Business
Model Vodafone Business Capability Architecture Reference Model - Levels 1 to 3 v16.2
6. Operate, Assure & Bill (Run)
8. Supplier & Partner Management
5. Fulfil (Build)
7. Customer & Account Management
7.1 Customer Management
1. Lead the Enterprise
4. Sell
6.5 Logistics
2. Strategy & Planning 3. Manage Business Readiness
9. Support The Enterprise
1.3 Business Assurance (Operating Model Governance)1.1 Business Development & Growth Management
9.4 Finance & Commercial Management9.3 Asset Management9.1 People Management Strategy
4.1 Sell to Customers
2.2 Channel, Product & Offer
Strategy
3.2 Manage Product & Service
Lifecycle
5.1 Manage & Fulfil Orders 6.3 Service Operations
6.7 Billing Operations
2.1 Sales & Market Strategy
3.1 Sales Readiness
2.3 Technology Strategy
3.4 Technology Readiness
4.2 Develop Customer
Propositions
5.2 Solution Delivery
6.8 Technology Operations
6.1 Service Management
6.6 Data Collection & Mediation
8.1 Supplier & Partner
Strategy
8.3 Supplier & Partner Delivery 8.4 Manage Supplier & Partners8.2 Supplier & Partner Readiness
9.6 Secure the Enterprise
3.3 Channel Readiness
7.2 Manage Customer Interactions
4.3 Channel Management
8.1.1 Plan the
Suppliers & Partners
1.3.6 Manage Risk
1.3.3 Manage Social, Business &
Community
1.3.2 Manage Legal, Regulatory &
Compliance
1.3.4 Manage Public & Investor
Relations
1.1.2 Manage Strategy Realisation
1.3.5 Provide Internal
Communications
1.3.1 Develop Principles, Policies &
Guidelines
9.1.3 Manage Resource &
Task Planning
9.1.2 Manage Employment9.1.1 Manage Recruitment
4.1.5 Negotiate & Close Contract
9.1.5 Manage Performance 9.3.3 Manage Facilities,
Maintenance & Engineering
9.3.1 Manage Property & Estate
9.3.4 Knowledge Management
9.3.2 Provide Data Management &
Control
9.1.6 Manage Training &
Development
9.4.1 Manage Financial
Planning
9.4.4 Manage Financial
Controls
9.4.2 Manage Financial
Transactions
9.4.5 Manage Financial
Assets
9.4.3 Manage Revenue
Assurance
5.1.5 Configure & (De)Activate
Products & Services
6.3.1 Manage Incidents
3.2.2 Manage Offer Catalogue
2.1.3 Define Marketing Promotions
Strategy
3.4.2 Build Network
3.4.1 Design Network
2.3.2 Develop Network Strategy
2.3.1 Assess Network Feasibility
6.8.1 Manage Network Operations
5.2.1 Deploy, Configure &
(De)Activate Infrastructure
6.8.3 Maintain Infrastructure
Inventory
4.2.2 Develop High Level Solution
Designs
2.3.4 Plan IT
3.4.3 Design IT
3.4.4 Build IT
2.3.3 Assess IT Feasibility
4.2.3 Manage Bid through Lifecycle
2.1.1 Gather & Analyse Market
Info
4.1.3 Provide Pre & Post-Sales
Activities
6.1.1 Provide Service Quality
Management
6.7.4 Produce & Distribute Bill
5.1.6 Reserve & Allocate Services &
Resources
6.3.2 Manage Events
5.2.2 Build & Configure IT Solutions 6.7.2 Perform Rating
2.1.2 Develop Customer Strategy
2.1.5 Plan Customer Experience
6.6.1 Collect Data
2.2.1 Develop Product & Service
Strategy
3.2.1 Develop/Remove Product &
Service Offerings
1.1.1 Develop Business Model
6.8.4 Manage Component
Performance
3.1.1 Prepare Sales Force
3.2.3 Manage Product & Service
Launch/Exit
8.4.1 Manage Supplier &
Partner Relationships
8.3.4 Co-ordinate Supplier &
Partner Activities
8.3.2 Order from Suppliers &
Partners
8.2.2 On board Suppliers &
Partners
8.2.1 Source
Suppliers & Partners
6.8.5 Manage Asset Utilisation
6.8.2 Manage IT Operations
2.2.3 Develop Selling & Channel
Strategy
6.6.2 Mediate Data
5.1.7 Configure Customer Devices
9.6.1 Detect & Prevent Fraud
9.6.2 Assure Physical Security
9.6.3 Assure Information Security
1.1.3 Manage Innovation
5.2.3 Assure Solution Delivery
6.3.3 Manage Problems
9.6.4 Protect Intellectual Property
3.3.3 Design Space, Range &
Displays
2.2.2 Manage Product & Services
Pricing Strategy
3.3.2 Build Channels
3.3.1 Design & Build Visual
Merchandising
9.1.4 Manage Employee &
Labour Relationships
5.1.1 Manage Customer Orders
7.1.4 Provide 360' View of
Customer
6.7.6 Handle Billing Enquiries
2.1.6 Manage Customer Loyalty
7.2.1 Manage Interactions
4.3.2 Manage Visual Merchandising
4.3.1 Operate Channel
5.2.4 Test end to end Solutions
6.1.2 Provide Customer Analytics
6.7.1 (De)Activate Billing
6.5.1 Manage Distribution Centres
6.5.2 Manage Fleet & Transport
8.4.3 Co-Ordinate Supplier &
Partner Settlements
8.3.1 Support Supplier &
Partner Sales
1.1.4 Manage Business Performance
7.1.2 Manage Accounts &
Subscriptions
4.3.3 Manage Live Devices
9.5 Organisation Performance
9.5.3 Produce Dashboard
Reporting
9.5.1 Manage Performance
against Targets
9.5.2 Produce Management
Reporting
9.5.6 Manage Internal
Operational Level Agreements
9.5.4 Measure KPI
Performance
9.5.5 Manage Customer
Interaction KPIs
5.1.3 Manage Service Orders
5.1.4 Manage Resource Orders
7.1.1 Manage Customer Master
Data
4.2.1 Develop Specific Propositions
5.1.2 Determine Customer Order
Feasibility
6.7.3 Manage Charging
6.7.5 Provide Billing Analytics
8.3.3 Submit Orders to
Suppliers & Partners
9.2 Change Governance
9.5.8 Manage & Distribute
Information
9.2.1 Manage Change
9.2.2 Manage Programmes &
Projects
1.2 Enterprise Architecture Management
1.2.1 Manage IT Architecture
1.2.3 Manage Network Architecture
1.2.2 Manage Business Architecture
4.1.2 Manage Sales Pipeline
7.2.2 Manage Service Requests
7.1.3 Manage Retention and
Loyalty
2.1.4 Develop Brand Strategy
9.4.6 Manage Financial Risk
9.1.7 Manage Salary,
Rewards and Payroll
1.2.4 Manage Information
Architecture
7.1.5 Perform Account
Management
9.5.7 Manage Supply &
Demand
6.4 Service Design (for in-life
changes)
6.4.1 Manage Availability
6.4.2 Manage Capacity
1.3.7 Manage Intra VF
Relationships
6.4.3 Manage Service Continuity
6.7.9 Manage Revenue Share
6.2 Service Transition
6.2.2 Provide Service Asset &
Configuration Management
6.2.3 Manage Release &
Deployment
5.3 Supply Chain
5.3.2 Manage Supply Chain
Inventory
5.3.1 Manage Fulfilment & Stock
Movements
6.2.1 Transition Customer Services
4.1.6 Issue Customer Order
5.1.8 Document Customers
Services & Resources
4.1.7 Track Leads
4.1.4 Develop Sales Proposal
8.4.2 Co-Ordinate Supplier &
Partner Assurance
4.1.8 Manage Prospects
4.1.9 Qualify Opportunites
5.2.5 Deploy, Configure &
(De)Activate CPE
5.2.6 Develop Detailed Solution
Design
5.2.7 Manage Complex Customer
Projects
3.2.4 Manage Product & Service
InLife
6.2.4 ManageTechnical Change
6.8.6 Manage Hosting Operations
6.8.8 Manage Internal Systems
6.8.7 Manage Customer
Applications
2.1.7 Develop Market Strategy
3.5 Develop Campaign,
Promotions or Events
3.5.3 Develop Campaign Collateral
3.5.2 Select Message & Campaign
Channel
3.5.1 Develop Campaign Message
3.2.5 Test Product
3.1.3 Plan & Forecast Sales
3.1.4 Manage Commissions,
Incentives & Rewards
3.5.6 Execute Outbound Marketing
3.5.5 Manage Campaign
Performance
3.5.4 Manage Message & Delivery
3.6 Execute Campaigns,
Promotions & Events
3.6.1 Manage Campaign
5.2.8 Manage Handover to
Operations
9.4.7 Manage Product
Profitability
9.4.8 Manage Customer
Commercial Assessments
9.2.3 Manage Portfolio
6.9 Payments, Transfers and Collections
6.9.1 Manage Payments &
Transfers
6.9.2 Manage Collections
3
To Be
Business
Capabilities
4 To be Operating
Model
To Be Technology
Architecture
To Be Process
Architecture
To Be Organisation
Architecture
To Be information
Architecture Other To Be
Architecture
• Security
• KPIs
• etc.
• TOGAF is a framework for enterprise architecture which provide
comprehensive approach for:
• Designing
• Planning
• Implementing
• Governing
• Enterprise Architecture
“The organisation logic of business processes and IT infrastructure reflecting the
integration and standardisation requirements of firm’s operating model” – MIT Centre of Information
Systems Research
• Why Enterprise Architecture
Its purpose is optimise across the enterprise the often fragmented legacy of processes
(both manual & automated) into an integrated environment that is responsive to
change and supportive of the delivery of the business strategy.
What is TOGAF?
Leading the development of open, vendor-
neutral IT standards and certifications
Types of Architecture in TOGAF
• Business Architecture – defines the business strategy, governance, organization, and key business
processes.
• Data/Information Architecture – describes the structure of an organization's logical and physical
data assets and data management resources.
• Application (System) Architecture – provides a blueprint for the individual applications to be
deployed, their interactions, and their relationships to the core business processes of the organization.
• Information Technology (IT) Architecture – describes the logical software and hardware
capabilities that are required to support the deployment of business, data, and application services. This
includes IT infrastructure, middleware, networks, communications, processing, standards, etc.
Structure of TOGAF
TOGAF
Capability Framework
TOGAF ADM & Content
Framework
TOGAF Enterprise
Continuum & Tools
Business Vision
& Drivers
Business
Capabilities
Architecture Capability
Framework (Part 7)
Architecture Development
Method (Part 2)
Enterprise Continuum &
Tools (Part 5)
ADM Guidelines &
Techniques
(Part 3)
Architecture Content
Framework (Part 4)
TOGAF Reference Model
(Part 6)
Sets Target, KPIs, Budget
for architecture roles
Drives need for architectural
Capability maturity
Informs the capability
Ensure realisation of
business vision
Business needs feed into
method
Refines understanding
Informs the business of
current state
Operational changes
cause updates
Delivers new business
solutions
Detailed Representation of TOGAF Content MetamodelArchitecture, Principles, Vision, and Requirements
Preliminary
Architecture Requirements
Architecture Vision
Business Architecture
Architecture Realisation
Information Systems Architecture Technology Architecture
Motivation
Organisation
Function
Data Application
Opportunities, Solutions, and Migration Planning Implementation Governance
Architecture
Principles
Business Strategy
Business Principles, Objectives,
and Drivers
Technology Strategy Architecture Vision Stakeholders
Requirements Constraints Assumptions Gaps
Drivers Goals Objectives Measures
Organisation Units Locations Actors, Roles
Business Services,
Contracts, Service
Qualities
Processes, Events,
Controls, Products
Functions
Data Entities
Logical Data Components
Physical Data Components
Information System Services
Logical Application Components
Physical Application
Components
Platform Services
Logical Technology
Components
Physical Technology
Components
Capabilities Work Package Architecture Contracts Standards Guidelines Specifications
Enterprise Architecture Development Method
H.
Architecture
Change
Manageme
nt
G.
Implementa
tion
Governanc
e
F. Migration
Planning
A.
Architecture
Vision
B.
Business
Architecture
C.
Information
System
Architecture
E.
Opportuniti
es &
Solutions
D.
Technology
Architecture
Requireme
nt
Manageme
nt
Preliminary
Vendor, tool and technology
neutral open standard
Avoid re-inventing the wheel
Business IT alignment
Based in best practices
Possible to participate in the
evolution of the framework
A comprehensive general method
Complementary to, not
Competing with, other frameworks
Widely adopted in market
Tailorable to meet to meet an
organisation and industry need
Available under a free perpetual license
TOGAF ADM
1 . “Getting the
organisation Committed
& Involved”
2. “Getting the
architecture
right”
3 . “Making the
architecture work”
4 . “Keep the
process running”
Architecture Repository
Re-useable Building
Blocks
Architecture Deliverables
Artefacts and Building Blocks
Architecture Building Blocks
Artefacts
Catalogues
Metrics
Diagrams
Building Blocks
Catalogues
Metrics
Diagrams
Other Deliverables
Other Deliverables
Other Deliverables
Other
Deliverables
Other
Deliverables
Architecture
Deliverables
Building Blocks
ADM – Deliverables
• Stakeholder Map Matrix
• Value Chain Diagram
• Solution Concept
Diagram
• Organisation / Actor Catalogue
• Role Catalogue
• Business Service/Function
Catalogue
• Business Process Diagram
• Business Interaction Matrix
• Actor/Role Matrix
• Business Footprint Diagram
• Business Service/information
Diagram
• Functional Decomposition
Diagram
• Product Lifecycle Diagram
• Data Entity/Data Component
Catalogue
• Data Entity/Business Function Matrix
• Application/Data Matrix
• Conceptual Data Diagram
• Logical Data Diagram
• Data Dissemination Diagram
• Application Portfolio Catalogue
• Interface Catalogue
• Application / Organisation Matrix
• Role/Application Matrix
• Application / Function Matrix
• Application Interaction Matrix
• Application Communication Diagram
• Application and User Location
Diagram
• Application Use-Case Diagram
• Technology Standard Catalogue
• Technology Portfolio Catalogue
• Application/Technology Matrix
• Environments and Locations
Diagram
• Platform Decomposition Diagram
• Project context Diagram
• Benefits Diagram
(Data Architecture)
(Application
Architecture)
• Principles
Catalogue
Requirement
Management –
(Requirement
Catalogue)
Preliminary
A. Architecture
Vision
B. Business
Architecture
C. Information
System
Architecture
D. Technology
Architecture
E. Opportunities &
Solutions
F. Migration
Planning
G. Implementation
Governance
H. Architecture
Change
Management
TOGAF & Major Frameworks
Direct Change Operate
CoBIT
TOGAF
PRINCE2
ITIL
ADM – New Product Development
• Stakeholder Map Matrix
• Value Chain Diagram
• Solution Concept
Diagram
• Organisation / Actor Catalogue
• Role Catalogue
• Business Service/Function
Catalogue
• Business Process Diagram
• Business Interaction Matrix
• Actor/Role Matrix
• Business Footprint Diagram
• Business Service/information
Diagram
• Functional Decomposition
Diagram
• Product Lifecycle Diagram
• Data Entity/Data Component
Catalogue
• Data Entity/Business Function Matrix
• Application/Data Matrix
• Conceptual Data Diagram
• Logical Data Diagram
• Data Dissemination Diagram
• Application Portfolio Catalogue
• Interface Catalogue
• Application / Organisation Matrix
• Role/Application Matrix
• Application / Function Matrix
• Application Interaction Matrix
• Application Communication Diagram
• Application and User Location
Diagram
• Application Use-Case Diagram
• Technology Standard Catalogue
• Technology Portfolio Catalogue
• Application/Technology Matrix
• Environments and Locations
Diagram
• Platform Decomposition Diagram
• Project context Diagram
• Benefits Diagram
(Data Architecture)
(Application
Architecture)
• Principles
Catalogue
G0 – IDEA G1 – CONCEPT
G2 – DESIGN G3 – BUILD G4 – TEST
G5 – LAUNCH
Requirement Management – (Requirement Catalogue)
Preliminary
A. Architecture
Vision
B. Business
Architecture
C. Information
System
Architecture
D. Technology
Architecture
E. Opportunities &
Solutions
F. Migration
Planning
G. Implementation
Governance
H. Architecture
Change
Management
G6 – CLOSE
Use Case 2 – Transformation
Business Architecture
Business Processes, organisation, people
Technology Architecture
Hardware, Software, Network
Application Architecture
Services, Security
Data Architecture
Data, information
Design
From the
top down
Implement
From the
bottom up
USE CASE 3 – TOGAF - ITIL Service Lifecycle
Management
Preliminary
Requirement
Management
B. Business
Architecture
C. Information
System
Architecture
D. Technology
Architecture
E. Opportunities
& Solutions
F. Migration
Planning
G.
Implementation &
Governance
A. Architecture
Vision
Service
Strategy
Service
Design
Service
Transition
Service
Operation
s
Continual
Service
Improvement
H. Architecture
Change
Management
• Which application supports which capability
• Which data objects supports which capability
• Which processes supports which capability
• Which capability offer what services [customer, internal, external]
• Capability performance levels [ target vs. actual]
• Business capability each market [Gap analysis, heat maps]
• Impact analysis for new product/service development
• Which providers are providing what services
• Capability automation status [automated, semi automated, manual]
• Global vs local market policy assessment
• Capability users, markets
• OPEX per capability, per portfolio
• Which capability support CX & Operating Model
Key Answers
Architecture Domains
Business Architecture
(Business Processes, Organisation, People)
Application Architecture
(Services)
Data Architecture
(Data, Information
Technology Architecture
(Hardware, Software, Network)
Enterprise Architecture
Cost Reduction
• What do we have?
• Need all of it?
• Consolidate to reduce
cost?
•
• Desire for impact
analysis
Standardisation
• Develop standards
and recommended
best practices (e.g.
technology stacks,
server platforms)
• Seeking repeatability
• Encourage IT
evolution
• Focusing on IT Scope
only
Broaden Scope
• Meet business needs
by linking IT to
business
• Managing
architectures outside
IT
• Increasing focus on
business architecture
and business
processes
Actionable EA
• Develop business
strategy
• Value propositions,
capabilities
resources?
• Refine into to-be
• Compare to as-is
• Create transition plan
• Execute
A spectrum of goals, scopes, and entry points

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Togaf – an overview of enterprise architecture

  • 1. TOGAF – An Overview of Enterprise Architecture Khawar Naseem
  • 2. Strategic Initiatives Technology Infrastructure Strategic Initiatives System & Applications Strategic Initiatives Information Flow Strategic Initiatives Business Services EnterpriseArchitecture=Strategy+Business+Technology EA=S+B+T The Concept of Enterprise Architecture – Overview IT System s Syste m Data Flow Strategi c Initiativ e Web Services Application s Business CapabilityVoice Networ k Process C Data Networ k Strategic Initiatives Strategic Initiatives Security,Standard, Workforce Line of Business Strategy Strategi c Initiativ e 2 Strategi c Initiativ e 1 Business Business Capability A Business Capability B Information Systems Network Business Capability C Data Dictionar y Data Flow Object Reuse Systems Web Services Application s Voice Networ k Data Networ k Video Networ k Business&TechnologyAlignment Non – integrated processes and systems in different parts of the enterprise Enterprise Architecture
  • 3. • Provide a clear view of how the business and technology resource will support and achieve an organisation's business goals and initiatives • Understand the strategy, the business, the systems and the infrastructure and how they interrelate. • Moving “ need to know” information to those that “know the need” upstream and down stream and in both directions. • Help us prioritise and decide which things to do and in what order • “Doing the Right Things” • Governance the change and building of things • “Doing the Things Right” Value of Enterprise Architecture
  • 4. Why Business and EA Business Strategy1 Strategic Guidelines Sales Operations Strategic Partner Management Marketing Segmentation & Channel Management Commercial Operations Account Management Solution Design Contracting Order Capture Product Lifecycle Management Product Development / Portfolio Management Product Rationalisation Operating Model Overview Single Front Door Standard Solution Delivery Complex Solution Delivery Solution Testing Service Transition Service Management Service Operations Billing Payment, Transfers & Collection Vendor Management Customer & Service Inventory Management 3.3.2 Build Channels 3.3.1 Design & Build Visual Merchandising 3.1.2 Execute Campaigns & Promotions 3.1.1 Prepare Sales Force 3.1.3 Plan & Forecast Sales 3.1.4 Manage Commissions, Incentives & Rewards 3.5.3 Develop Campaign Collateral 3.5.2 Select Message & Campaign Channel 3.5.1 Develop Campaign Message 3.5.6 Execute Outbound Marketing 3.5.5 Manage Campaign Performance 3.5.4 Manage Message & Delivery 3.6.1 Manage Campaign 4.3.2 Manage Visual Merchandising 4.3.1 Operate Channel 4.1.5 Negotiate & Close Contract 4.2.2 Develop High Level Solution Designs 4.2.3 Manage Bid through Lifecycle 4.1.3 Provide Pre & Post-Sales Services 4.2.1 Develop Specific Propositions 4.1.2 Manage Sales Pipeline 4.1.6 Issue Customer Order 4.1.7 Track Leads 4.1.4 Develop Sales Proposal 4.1.8 Manage Prospects 4.1.9 Qualify Opportunites 5.1.5 Configure & (De)Activate Products & Services 5.1.6 Reserve & Allocate Services & Resources 5.1.7 Configure Customer Devices 5.1.1 Manage Customer Orders 5.1.4 Manage Resource Orders 5.1.8 Document Customers Services & Resources 5.2.1 Deploy, Configure & (De)Activate Infrastructure 5.2.2 Build & Configure IT Solutions 5.2.3 Assure Solution Delivery 5.2.4 Test end to end Solutions 5.2.5 Deploy, Configure & (De)Activate CPE 5.2.6 Develop Detailed Solution Design 5.2.7 Manage Complex Customer Projects 5.2.8 Manage Handover to Operations 6.1.1 Provide Service Quality Management 6.1.2 Provide Customer Analytics 6.2.2 Provide Service Asset & Configuration Management 6.2.3 Manage Release & Deployment 6.2.1 Transition Customer Services 6.2.4 ManageTechnical Change 6.3.1 Manage Incidents 6.3.2 Manage Events 6.3.3 Manage Problems 6.6.1 Collect Data 6.6.2 Mediate Data 6.7.4 Produce & Distribute Bill 6.7.2 Perform Rating 6.7.6 Handle Billing Enquiries 6.7.1 (De)Activate Billing 6.7.3 Manage Charging6.7.5 Provide Billing Analytics 6.7.9 Manage Revenue Share 6.9.1 Manage Payments & Transfers 6.9.2 Manage Collections 8.4.1 Manage Supplier & Partner Relationships 8.4.3 Co-Ordinate Supplier & Partner Settlements 8.4.2 Co-Ordinate Supplier & Partner Assurance 7.1.4 Provide 360' View of Customer 7.1.2 Manage Accounts & Subscriptions 7.1.1 Manage Customer Master Data 7.1.3 Manage Retention and Loyalty 7.1.5 Perform Account Management 9.4.3 Manage Revenue Assurance 8.1.1 Plan the Suppliers & Partners 8.3.4 Co-ordinate Supplier & Partner Activities 8.3.2 Order from Suppliers & Partners 8.2.2 On board Suppliers & Partners 8.2.1 Source Suppliers & Partners 8.3.1 Support Supplier & Partner Sales 8.3.3 Submit Orders to Suppliers & Partners 5.1.2 Determine Customer Order Feasibility 5.1.3 Manage Service Orders Manage Product & Service Lifecycle 3.2.2 Manage Offer Catalogue 3.2.1 Develop/Remove Product & Service Offerings 3.2.3 Manage Product & Service Launch/Exit 3.2.4 Manage Product & Service InLife 3.2.5 Test Product Technology Readiness 3.4.2 Build Network 3.4.1 Design Network 3.4.3 Design IT 3.4.4 Build IT Service Design 6.4.1 Manage Availability 6.4.2 Manage Capacity 6.4.3 Manage Service Continuity Contract Fulfilment New Capabilities 2 To Be Business Model Vodafone Business Capability Architecture Reference Model - Levels 1 to 3 v16.2 6. Operate, Assure & Bill (Run) 8. Supplier & Partner Management 5. Fulfil (Build) 7. Customer & Account Management 7.1 Customer Management 1. Lead the Enterprise 4. Sell 6.5 Logistics 2. Strategy & Planning 3. Manage Business Readiness 9. Support The Enterprise 1.3 Business Assurance (Operating Model Governance)1.1 Business Development & Growth Management 9.4 Finance & Commercial Management9.3 Asset Management9.1 People Management Strategy 4.1 Sell to Customers 2.2 Channel, Product & Offer Strategy 3.2 Manage Product & Service Lifecycle 5.1 Manage & Fulfil Orders 6.3 Service Operations 6.7 Billing Operations 2.1 Sales & Market Strategy 3.1 Sales Readiness 2.3 Technology Strategy 3.4 Technology Readiness 4.2 Develop Customer Propositions 5.2 Solution Delivery 6.8 Technology Operations 6.1 Service Management 6.6 Data Collection & Mediation 8.1 Supplier & Partner Strategy 8.3 Supplier & Partner Delivery 8.4 Manage Supplier & Partners8.2 Supplier & Partner Readiness 9.6 Secure the Enterprise 3.3 Channel Readiness 7.2 Manage Customer Interactions 4.3 Channel Management 8.1.1 Plan the Suppliers & Partners 1.3.6 Manage Risk 1.3.3 Manage Social, Business & Community 1.3.2 Manage Legal, Regulatory & Compliance 1.3.4 Manage Public & Investor Relations 1.1.2 Manage Strategy Realisation 1.3.5 Provide Internal Communications 1.3.1 Develop Principles, Policies & Guidelines 9.1.3 Manage Resource & Task Planning 9.1.2 Manage Employment9.1.1 Manage Recruitment 4.1.5 Negotiate & Close Contract 9.1.5 Manage Performance 9.3.3 Manage Facilities, Maintenance & Engineering 9.3.1 Manage Property & Estate 9.3.4 Knowledge Management 9.3.2 Provide Data Management & Control 9.1.6 Manage Training & Development 9.4.1 Manage Financial Planning 9.4.4 Manage Financial Controls 9.4.2 Manage Financial Transactions 9.4.5 Manage Financial Assets 9.4.3 Manage Revenue Assurance 5.1.5 Configure & (De)Activate Products & Services 6.3.1 Manage Incidents 3.2.2 Manage Offer Catalogue 2.1.3 Define Marketing Promotions Strategy 3.4.2 Build Network 3.4.1 Design Network 2.3.2 Develop Network Strategy 2.3.1 Assess Network Feasibility 6.8.1 Manage Network Operations 5.2.1 Deploy, Configure & (De)Activate Infrastructure 6.8.3 Maintain Infrastructure Inventory 4.2.2 Develop High Level Solution Designs 2.3.4 Plan IT 3.4.3 Design IT 3.4.4 Build IT 2.3.3 Assess IT Feasibility 4.2.3 Manage Bid through Lifecycle 2.1.1 Gather & Analyse Market Info 4.1.3 Provide Pre & Post-Sales Activities 6.1.1 Provide Service Quality Management 6.7.4 Produce & Distribute Bill 5.1.6 Reserve & Allocate Services & Resources 6.3.2 Manage Events 5.2.2 Build & Configure IT Solutions 6.7.2 Perform Rating 2.1.2 Develop Customer Strategy 2.1.5 Plan Customer Experience 6.6.1 Collect Data 2.2.1 Develop Product & Service Strategy 3.2.1 Develop/Remove Product & Service Offerings 1.1.1 Develop Business Model 6.8.4 Manage Component Performance 3.1.1 Prepare Sales Force 3.2.3 Manage Product & Service Launch/Exit 8.4.1 Manage Supplier & Partner Relationships 8.3.4 Co-ordinate Supplier & Partner Activities 8.3.2 Order from Suppliers & Partners 8.2.2 On board Suppliers & Partners 8.2.1 Source Suppliers & Partners 6.8.5 Manage Asset Utilisation 6.8.2 Manage IT Operations 2.2.3 Develop Selling & Channel Strategy 6.6.2 Mediate Data 5.1.7 Configure Customer Devices 9.6.1 Detect & Prevent Fraud 9.6.2 Assure Physical Security 9.6.3 Assure Information Security 1.1.3 Manage Innovation 5.2.3 Assure Solution Delivery 6.3.3 Manage Problems 9.6.4 Protect Intellectual Property 3.3.3 Design Space, Range & Displays 2.2.2 Manage Product & Services Pricing Strategy 3.3.2 Build Channels 3.3.1 Design & Build Visual Merchandising 9.1.4 Manage Employee & Labour Relationships 5.1.1 Manage Customer Orders 7.1.4 Provide 360' View of Customer 6.7.6 Handle Billing Enquiries 2.1.6 Manage Customer Loyalty 7.2.1 Manage Interactions 4.3.2 Manage Visual Merchandising 4.3.1 Operate Channel 5.2.4 Test end to end Solutions 6.1.2 Provide Customer Analytics 6.7.1 (De)Activate Billing 6.5.1 Manage Distribution Centres 6.5.2 Manage Fleet & Transport 8.4.3 Co-Ordinate Supplier & Partner Settlements 8.3.1 Support Supplier & Partner Sales 1.1.4 Manage Business Performance 7.1.2 Manage Accounts & Subscriptions 4.3.3 Manage Live Devices 9.5 Organisation Performance 9.5.3 Produce Dashboard Reporting 9.5.1 Manage Performance against Targets 9.5.2 Produce Management Reporting 9.5.6 Manage Internal Operational Level Agreements 9.5.4 Measure KPI Performance 9.5.5 Manage Customer Interaction KPIs 5.1.3 Manage Service Orders 5.1.4 Manage Resource Orders 7.1.1 Manage Customer Master Data 4.2.1 Develop Specific Propositions 5.1.2 Determine Customer Order Feasibility 6.7.3 Manage Charging 6.7.5 Provide Billing Analytics 8.3.3 Submit Orders to Suppliers & Partners 9.2 Change Governance 9.5.8 Manage & Distribute Information 9.2.1 Manage Change 9.2.2 Manage Programmes & Projects 1.2 Enterprise Architecture Management 1.2.1 Manage IT Architecture 1.2.3 Manage Network Architecture 1.2.2 Manage Business Architecture 4.1.2 Manage Sales Pipeline 7.2.2 Manage Service Requests 7.1.3 Manage Retention and Loyalty 2.1.4 Develop Brand Strategy 9.4.6 Manage Financial Risk 9.1.7 Manage Salary, Rewards and Payroll 1.2.4 Manage Information Architecture 7.1.5 Perform Account Management 9.5.7 Manage Supply & Demand 6.4 Service Design (for in-life changes) 6.4.1 Manage Availability 6.4.2 Manage Capacity 1.3.7 Manage Intra VF Relationships 6.4.3 Manage Service Continuity 6.7.9 Manage Revenue Share 6.2 Service Transition 6.2.2 Provide Service Asset & Configuration Management 6.2.3 Manage Release & Deployment 5.3 Supply Chain 5.3.2 Manage Supply Chain Inventory 5.3.1 Manage Fulfilment & Stock Movements 6.2.1 Transition Customer Services 4.1.6 Issue Customer Order 5.1.8 Document Customers Services & Resources 4.1.7 Track Leads 4.1.4 Develop Sales Proposal 8.4.2 Co-Ordinate Supplier & Partner Assurance 4.1.8 Manage Prospects 4.1.9 Qualify Opportunites 5.2.5 Deploy, Configure & (De)Activate CPE 5.2.6 Develop Detailed Solution Design 5.2.7 Manage Complex Customer Projects 3.2.4 Manage Product & Service InLife 6.2.4 ManageTechnical Change 6.8.6 Manage Hosting Operations 6.8.8 Manage Internal Systems 6.8.7 Manage Customer Applications 2.1.7 Develop Market Strategy 3.5 Develop Campaign, Promotions or Events 3.5.3 Develop Campaign Collateral 3.5.2 Select Message & Campaign Channel 3.5.1 Develop Campaign Message 3.2.5 Test Product 3.1.3 Plan & Forecast Sales 3.1.4 Manage Commissions, Incentives & Rewards 3.5.6 Execute Outbound Marketing 3.5.5 Manage Campaign Performance 3.5.4 Manage Message & Delivery 3.6 Execute Campaigns, Promotions & Events 3.6.1 Manage Campaign 5.2.8 Manage Handover to Operations 9.4.7 Manage Product Profitability 9.4.8 Manage Customer Commercial Assessments 9.2.3 Manage Portfolio 6.9 Payments, Transfers and Collections 6.9.1 Manage Payments & Transfers 6.9.2 Manage Collections 3 To Be Business Capabilities 4 To be Operating Model To Be Technology Architecture To Be Process Architecture To Be Organisation Architecture To Be information Architecture Other To Be Architecture • Security • KPIs • etc.
  • 5. • TOGAF is a framework for enterprise architecture which provide comprehensive approach for: • Designing • Planning • Implementing • Governing • Enterprise Architecture “The organisation logic of business processes and IT infrastructure reflecting the integration and standardisation requirements of firm’s operating model” – MIT Centre of Information Systems Research • Why Enterprise Architecture Its purpose is optimise across the enterprise the often fragmented legacy of processes (both manual & automated) into an integrated environment that is responsive to change and supportive of the delivery of the business strategy. What is TOGAF? Leading the development of open, vendor- neutral IT standards and certifications
  • 6. Types of Architecture in TOGAF • Business Architecture – defines the business strategy, governance, organization, and key business processes. • Data/Information Architecture – describes the structure of an organization's logical and physical data assets and data management resources. • Application (System) Architecture – provides a blueprint for the individual applications to be deployed, their interactions, and their relationships to the core business processes of the organization. • Information Technology (IT) Architecture – describes the logical software and hardware capabilities that are required to support the deployment of business, data, and application services. This includes IT infrastructure, middleware, networks, communications, processing, standards, etc.
  • 7. Structure of TOGAF TOGAF Capability Framework TOGAF ADM & Content Framework TOGAF Enterprise Continuum & Tools Business Vision & Drivers Business Capabilities Architecture Capability Framework (Part 7) Architecture Development Method (Part 2) Enterprise Continuum & Tools (Part 5) ADM Guidelines & Techniques (Part 3) Architecture Content Framework (Part 4) TOGAF Reference Model (Part 6) Sets Target, KPIs, Budget for architecture roles Drives need for architectural Capability maturity Informs the capability Ensure realisation of business vision Business needs feed into method Refines understanding Informs the business of current state Operational changes cause updates Delivers new business solutions
  • 8. Detailed Representation of TOGAF Content MetamodelArchitecture, Principles, Vision, and Requirements Preliminary Architecture Requirements Architecture Vision Business Architecture Architecture Realisation Information Systems Architecture Technology Architecture Motivation Organisation Function Data Application Opportunities, Solutions, and Migration Planning Implementation Governance Architecture Principles Business Strategy Business Principles, Objectives, and Drivers Technology Strategy Architecture Vision Stakeholders Requirements Constraints Assumptions Gaps Drivers Goals Objectives Measures Organisation Units Locations Actors, Roles Business Services, Contracts, Service Qualities Processes, Events, Controls, Products Functions Data Entities Logical Data Components Physical Data Components Information System Services Logical Application Components Physical Application Components Platform Services Logical Technology Components Physical Technology Components Capabilities Work Package Architecture Contracts Standards Guidelines Specifications
  • 9. Enterprise Architecture Development Method H. Architecture Change Manageme nt G. Implementa tion Governanc e F. Migration Planning A. Architecture Vision B. Business Architecture C. Information System Architecture E. Opportuniti es & Solutions D. Technology Architecture Requireme nt Manageme nt Preliminary Vendor, tool and technology neutral open standard Avoid re-inventing the wheel Business IT alignment Based in best practices Possible to participate in the evolution of the framework A comprehensive general method Complementary to, not Competing with, other frameworks Widely adopted in market Tailorable to meet to meet an organisation and industry need Available under a free perpetual license
  • 10. TOGAF ADM 1 . “Getting the organisation Committed & Involved” 2. “Getting the architecture right” 3 . “Making the architecture work” 4 . “Keep the process running”
  • 11. Architecture Repository Re-useable Building Blocks Architecture Deliverables Artefacts and Building Blocks Architecture Building Blocks Artefacts Catalogues Metrics Diagrams Building Blocks Catalogues Metrics Diagrams Other Deliverables Other Deliverables Other Deliverables Other Deliverables Other Deliverables Architecture Deliverables Building Blocks
  • 12. ADM – Deliverables • Stakeholder Map Matrix • Value Chain Diagram • Solution Concept Diagram • Organisation / Actor Catalogue • Role Catalogue • Business Service/Function Catalogue • Business Process Diagram • Business Interaction Matrix • Actor/Role Matrix • Business Footprint Diagram • Business Service/information Diagram • Functional Decomposition Diagram • Product Lifecycle Diagram • Data Entity/Data Component Catalogue • Data Entity/Business Function Matrix • Application/Data Matrix • Conceptual Data Diagram • Logical Data Diagram • Data Dissemination Diagram • Application Portfolio Catalogue • Interface Catalogue • Application / Organisation Matrix • Role/Application Matrix • Application / Function Matrix • Application Interaction Matrix • Application Communication Diagram • Application and User Location Diagram • Application Use-Case Diagram • Technology Standard Catalogue • Technology Portfolio Catalogue • Application/Technology Matrix • Environments and Locations Diagram • Platform Decomposition Diagram • Project context Diagram • Benefits Diagram (Data Architecture) (Application Architecture) • Principles Catalogue Requirement Management – (Requirement Catalogue) Preliminary A. Architecture Vision B. Business Architecture C. Information System Architecture D. Technology Architecture E. Opportunities & Solutions F. Migration Planning G. Implementation Governance H. Architecture Change Management
  • 13. TOGAF & Major Frameworks Direct Change Operate CoBIT TOGAF PRINCE2 ITIL
  • 14. ADM – New Product Development • Stakeholder Map Matrix • Value Chain Diagram • Solution Concept Diagram • Organisation / Actor Catalogue • Role Catalogue • Business Service/Function Catalogue • Business Process Diagram • Business Interaction Matrix • Actor/Role Matrix • Business Footprint Diagram • Business Service/information Diagram • Functional Decomposition Diagram • Product Lifecycle Diagram • Data Entity/Data Component Catalogue • Data Entity/Business Function Matrix • Application/Data Matrix • Conceptual Data Diagram • Logical Data Diagram • Data Dissemination Diagram • Application Portfolio Catalogue • Interface Catalogue • Application / Organisation Matrix • Role/Application Matrix • Application / Function Matrix • Application Interaction Matrix • Application Communication Diagram • Application and User Location Diagram • Application Use-Case Diagram • Technology Standard Catalogue • Technology Portfolio Catalogue • Application/Technology Matrix • Environments and Locations Diagram • Platform Decomposition Diagram • Project context Diagram • Benefits Diagram (Data Architecture) (Application Architecture) • Principles Catalogue G0 – IDEA G1 – CONCEPT G2 – DESIGN G3 – BUILD G4 – TEST G5 – LAUNCH Requirement Management – (Requirement Catalogue) Preliminary A. Architecture Vision B. Business Architecture C. Information System Architecture D. Technology Architecture E. Opportunities & Solutions F. Migration Planning G. Implementation Governance H. Architecture Change Management G6 – CLOSE
  • 15. Use Case 2 – Transformation Business Architecture Business Processes, organisation, people Technology Architecture Hardware, Software, Network Application Architecture Services, Security Data Architecture Data, information Design From the top down Implement From the bottom up
  • 16. USE CASE 3 – TOGAF - ITIL Service Lifecycle Management Preliminary Requirement Management B. Business Architecture C. Information System Architecture D. Technology Architecture E. Opportunities & Solutions F. Migration Planning G. Implementation & Governance A. Architecture Vision Service Strategy Service Design Service Transition Service Operation s Continual Service Improvement H. Architecture Change Management
  • 17. • Which application supports which capability • Which data objects supports which capability • Which processes supports which capability • Which capability offer what services [customer, internal, external] • Capability performance levels [ target vs. actual] • Business capability each market [Gap analysis, heat maps] • Impact analysis for new product/service development • Which providers are providing what services • Capability automation status [automated, semi automated, manual] • Global vs local market policy assessment • Capability users, markets • OPEX per capability, per portfolio • Which capability support CX & Operating Model Key Answers
  • 18. Architecture Domains Business Architecture (Business Processes, Organisation, People) Application Architecture (Services) Data Architecture (Data, Information Technology Architecture (Hardware, Software, Network)
  • 19. Enterprise Architecture Cost Reduction • What do we have? • Need all of it? • Consolidate to reduce cost? • • Desire for impact analysis Standardisation • Develop standards and recommended best practices (e.g. technology stacks, server platforms) • Seeking repeatability • Encourage IT evolution • Focusing on IT Scope only Broaden Scope • Meet business needs by linking IT to business • Managing architectures outside IT • Increasing focus on business architecture and business processes Actionable EA • Develop business strategy • Value propositions, capabilities resources? • Refine into to-be • Compare to as-is • Create transition plan • Execute A spectrum of goals, scopes, and entry points

Editor's Notes

  1. Enterprise Architecture is a very complex area Alignment of strategy, business, technology Processes and systems are non-integrated EA provide a framework to structure and organise processes, systems and artefacts
  2. Why we need enterprise architecture for Vodafone as a business. Strategy is a journey from where are you are to where you want to be Business model: how the business will be operating in ever changing environment with support of your suppliers/partners and business capabilities
  3. UNIX, Service Oriented Architecture, EA, Open Platform,Security