Splunk's new Premium App offering, Splunk IT Service Intelligence, is full of exciting new features and functionality to enable the data-driven enterprise to monitor, alert on, and visualize these services in several new ways, including flexible free-form dashboards called "Glass Tables." Join us in this session to explore the versatility of the Glass Tables feature, discuss best practices around creating valuable and compelling Glass Tables for IT operations and business users, and inspect several examples of purpose-built Glass Tables.

1. Copyright
©
2015
Splunk
Inc.
IT
Service
Intelligence
Max
Cederhage
Presales
Engineer,
Splunk

2. 2

3. Disclaimer
3
During
the
course
of
this
presentaGon,
we
may
make
forward
looking
statements
regarding
future
events
or
the
expected
performance
of
the
company.
We
cauGon
you
that
such
statements
reflect
our
current
expectaGons
and
esGmates
based
on
factors
currently
known
to
us
and
that
actual
events
or
results
could
differ
materially.
For
important
factors
that
may
cause
actual
results
to
differ
from
those
contained
in
our
forward-­‐looking
statements,
please
review
our
filings
with
the
SEC.
The
forward-­‐
looking
statements
made
in
the
this
presentaGon
are
being
made
as
of
the
Gme
and
date
of
its
live
presentaGon.
If
reviewed
aPer
its
live
presentaGon,
this
presentaGon
may
not
contain
current
or
accurate
informaGon.
We
do
not
assume
any
obligaGon
to
update
any
forward
looking
statements
we
may
make.
In
addiGon,
any
informaGon
about
our
roadmap
outlines
our
general
product
direcGon
and
is
subject
to
change
at
any
Gme
without
noGce.
It
is
for
informaGonal
purposes
only
and
shall
not,
be
incorporated
into
any
contract
or
other
commitment.
Splunk
undertakes
no
obligaGon
either
to
develop
the
features
or
funcGonality
described
or
to
include
any
such
feature
or
funcGonality
in
a
future
release.

4. What
We
Heard
From
Our
Customers!
4
“My
CIO
is
demanding
we
look
at
IT
from
a
Business
Service
perspecGve.”
“Splunk
is
great
for
break/fix,
but
I
need
to
show
we’re
meeGng
SLAs.”
“I
need
everyone
to
be
able
to
see
the
same
thing
at
the
same
Gme.”
“I
just
want
to
throw
data
at
Splunk
and
have
it
find
problems
for
me.”
“Show
me
what
my
data
can
do
for
me!”

5. Machine
data-­‐driven
service
insights
for
root
cause
isolaGon
and
improved
service
operaGons
INTRODUCING

6. Why
Another
Splunk
SoluGon?
6
Machine
data-­‐centric
approach
is
needed
Service
context
maximizes
Splunk
value
Integrated
soluGon
accelerates
customer
successes

7. Splunk
IT
Service
Intelligence
7

8. Turning
Machine
Data
Into
OperaGonal
Intelligence
Reac%ve
Search
and
InvesGgate
ProacGve
Monitoring
and
AlerGng
OperaGonal
Visibility
Proac%ve
Real-­‐Gme
Business
Insight
8

9. Key Concepts

10. What
is
a
Service?
Service
Requests
Responses
In
Splunk
ITSI,
a
Service
is
a
logical
group
of
technology
components
that
a
user
deems
need
to
be
monitored
together.
It
can
oPen
be
generalized
as
a
“black
box”
which
we
send
requests
and
expect
responses

11. What
is
a
Service?
DNS
Requests
Responses
Technical
Services
Auth
Requests
Responses
Web
Requests
Responses
Services
can
be
technology-­‐centric…

12. What
is
a
Service?
DNS
Requests
Responses
Technical
Services
Customer
Transac%ons
Requests
Responses
Business
Services
Auth
Requests
Responses
Web
Requests
Responses
Support
Desk
Requests
Responses
…
and
business-­‐centric

13. What
is
a
Service?
Packet
Network
Hypervisor
and
Hosts
RBMDBs
Storage
Tier
API
Services
Web
Services
Customer
Transac%ons
Mobile
API/
Middleware
Partner
Portal
DNS
Services
can
encompass
mulGple
Gers
of
the
IT
domain
and
may
also
depend
upon
other
services/micro-­‐services

14. What
is
a
KPI?
DNS
Requests
Responses
KPI:
Number
of
requests
KPI:
Error
rate
KPI:
Average
response
Gme
KPI:
Servicer
CPU
load
KPI:
Server
network
I/F
errors
Customer
Transac%ons
Requests
Responses
KPI:
Number
of
transacGons
KPI:
Error
rate
KPI:
Average
response
Gme
KPI:
Count
of
Incident
Tickets
KPI:
SyntheGc
Transx
Health
KPIs
and
Health
scores
consGtute
the
means
by
which
Services
are
monitored.

15. Key
Performance
Indicators
(KPIs)
15
KPI:
A
Splunk
saved
search
defined
in
Splunk
ITSI
that
helps
monitor
a
specific
field
like
CPU,
Memory
and
so
on.
KPIs
are
contained
within
Services.

16. Service
Health
Scores
16
A
Health
score
is
a
score
from
0-­‐100
that
helps
determine
the
health
of
a
Service.
It
is
calculated
based
on
all
KPIs
importance
and
its
status
once
every
minute.

17. CapabiliGes
&
Features

18. Service
Analyzer,
Glass
Tables,
Deep
Dives
18
Service
Analyzer:
Auto
generated
filterable
and
Gled
view
of
Service
health
scores
and
KPIs
Glass
Tables:
Customizable
free
form
drawing
dashboards
to
view
health
scores
and
KPIs
of
choice
with
visual
tools
to
create
context
Deep
Dives:
Swim
lane
analysis
dashboard
to
show
all
those
indicators
over
Gme
for
invesGgaGons

19. MulG
KPI
Alerts,
Notable
Events
19
Mul%
KPI
Alerts:
Correla%on
searches
on
service
degrada%on
Notable
Events:
Event
framework
for
Mul%
KPI
Alerts

20. Demo
Gme!

21. What
Makes
Splunk
ITSI
Different!
21
Search-­‐Based
KPIs
• Easy
to
write,
manage
and
change
both
services
and
KPIs
• Reflects
business
and
technology
prioriGes
• Benefit:
Rapidly
generate
and
change
KPIs
to
align
service
health
with
business
• Fiserv
–
1000s
in
just
weeks
Full
Fidelity
Service
Health
• Adaptable
and
flexible
definiGons
of
service
health
• One
soluGon
to
go
seamlessly
from
service
reports
to
root
cause,
including
raw
data
• Remains
adaptable
and
yet
sGll
maintains
complete
historical
context
Universal
Data
Plaporm
• Data
driven:
All
IT
data
including
events,
metrics
and
logs
• Schema
on-­‐the-­‐Fly
• Ask
any
quesGon
of
the
data
• Fast
Gme
to
value
• Data
fidelity

22. AVAILABLE
NOW!
Try
it:
SPLUNK.COM/ITSI
Free.
In
Splunk
Cloud.

23. Thank
you