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IT operations is only continuing to grow in complexity. There are too many alerts for human operators to process and little to no visibility into which alerts are business impacting. And it’s only getting worse with the addition of new devices and the growing list of services being employed by organisations — slowing detection and resolution times. Why is this a problem? Legacy IT solutions have left organisations in a complex and manual state. With too many siloed tools, productivity for IT remains low, and they’re often plagued in their inability to find the exact root cause.