See it, fix it, predict it. IT and the business working together.

1. © 2018 SPLUNK INC.© 2018 SPLUNK INC.
Splunk IT Service Intelligence
(ITSI) Overview
See It. Fix It. Predict It.
IT and the Business Working Together

2. © 2018 SPLUNK INC.
Digital Disruption
Technology-driven companies are disrupting businesses across all industries

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IT Struggles to Identify, Investigate and Resolve
Critical Service Issues
Unproductive
Guesswork
Reactive

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IT Struggles to Identify, Investigate, and
Resolve Critical Issues
Host/OS Network Database Cloud Servers Desktop VM
Infrastructure
Application
Services
Business
Services
Online Supply Chain Digital
These Critical Issues Cost the Business and
Hurt Customer Experience
KPIs App Health and
Performance
KPIs
Health of
Environment
KPIs Revenue Brand
Reputation
Customer
Satisfaction
Customer
Satisfaction
Brand
Reputation
Performance
Variation
Service
Degradation
Revenue
Impacts

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Predict and Prevent Outages
while reducing event noise & MTTR
Create a 360-degree View
of real-time insights across all business & IT services
Trust the Splunk Platform
for scalability and versatility with artificial intelligence
(AI) at its core
Splunk IT Service Intelligence (ITSI)
Predictive analytics for real-time insights, simplified operations and
root-cause isolation
+95%
REDUCE
event storms
& noise by
20-30
PREDICT
imminent outages
MINUTES
in advance

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Predict and Prevent Operational Issues with AI
$ Impact
Proactive
(add logs and metrics)
Effective
$ Impact
Existing
Events
Cost of
Impact
Reactively Alerted
MTTR
Automated Resolution
MTTR
MTTR
Splunk ML Alert

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Predict and Prevent Operational Issues with AI
$ Impact
Predictive
Proactive
(add logs and metrics)
Effective
$ Impact
Existing
Events
NEGATIVE
MTTR!!
Predict 30 Minutes
in Advance
Time
Return to
Business
Cost of
Impact
Reactively Alerted
MTTR
Automated Resolution
MTTR
MTTR
Splunk ML Alert

8. © 2018 SPLUNK INC.
AIOps
Platform
Machine Learning
Big Data

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Put AI at the Heart of Your Operations
Splunk ITSI for AIOps
Processed events 8 minutes
faster, on average
15% improvement in SLA
performance
Reduced the number
of IT incidents fivefold,
decreased MTTR
by 65%
Predicted their Service
Health Score’s impact
20-30 minutes into
the future
Effective Proactive Predictive

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PREDICTIVE
PROACTIVE
EFFECTIVE
Benefits of Predictive IT
Alignment of Splunk Value
Improve Customer
Satisfaction
Protect Brand
Reputation
Preserve Line
of Revenue
Reduce Alert Noise by
90+%
Predict Imminent Outages
20-30 Minutes in Advance
70-90% Reduction in Incident
Investigation Time
30-45% Reduction in Outages
Machine Learning

11. © 2018 SPLUNK INC.
Splunk Continuously Named an ITOM Leader
32.6%achieving the
highest market
revenue growth
among ITOM vendors
From 2016 to 2017,
Splunk grew by

12. © 2018 SPLUNK INC.
Demo

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